EVE General Discussion

Heh. Seems I touched a nerve. Oh, and nice strawmen.

My point is, that as predicted, someone was bound to come along and propose a simplistic solution demonstrating a limited understanding of both the problem (or lack thereof) and the support system and economics of same.
To wit: You offered an astonishingly obvious and simplistic answer to the issue as if it had never occured to CCP.

In short, I was mocking you.
Then you mocked yourself even more effectively than ever I could.

Well played, Sir.

You can't mock something that is better than you and indifferent to your childish trolling. Don't you understand I don't care if you stop breathing right now. The only reason I am saying this is so you understand that you don't matter. It is not hitting a nerve it is just reminding you that you are insignificant.


You don't know a damn thing about support systems are economics.

Sometimes things are simplistic. Even if in that simplicity it escapes lower intelligent people.

Not only utterly predictable... But he does the same thing over and over, too!

I don't find the need to petition very often these days, however in my experience the petition responses are usually under a week and very polite and friendly. I have had some pretty arsey responses to petitions in other games either that or ones that evidence a complete lack of reading my query. CCP GMs seem to be pretty decent IMHO.

ive petioned ship losses from socket closures to no avail. & i even provide proof that "socket closed" goes on. they still dont want to listen or re-inburse. It bad enough dying losing ur ship & fittings & not getting "some" stuff back. Its quite another, when it isnt your fault.

I want my Legion back GM homonia please that i petioned about months ago....

... personally, i think its some scam going on. Customer support, isnt very supportive "most" of the time.

ill feel bitter when it wasnt my fault for as long as i want. I can afford to fly & lose ships like anyone else. You clearly didnt get the point i was making.

yea, its on the end of my middle finger facing you

in the UK, 999 is the number to call for emergency services, police, fire, ambulance.. every day, there are calls to this number that are far to numerous to mention, which vary in degree's of 'emergency' the operators who have to cope with this, are understandably, under a heavy workload.. like the services themselves.. what doesnt help is when idiots use it either for a joke, or plain stupidity, ie.. cat up a tree, or, i dropped my car keys down the drain etc.. hardly life threatening.. but the volume of calls of this type take up time and resources that could have been spent on 'real' people in trouble..

in other words, don't petition when you know before hand you did something stupid. or just 'because' you thought it was worth a try to see if you could get something out of it..

I know several cases where some players have quit eve because customer support is failing miserably handling petitions on clear cases repeatedly. From same happening petition for some player may go trough easily but for another player ccp denies all and you have to escalate it to senior gm. Even that does not help always.

So yes my experience tells that CCP customer support does not always treat all players equally. Maybe problem is that all GMs are not knowing about common bugs causing problems at current moment.

Sometimes GM may have attitude issue to admit that player may really know how game works, sometimes even better than current GM does.

EDIT: still i have to say that EVE has one of the best customer supports around.

Sorry but this is grade A horse manure. There are numerous steps that can be taken when a petition is not resolved satisfactorily, from asking that it be looked at by a senior GM, or even as far as emailing their Internal Affairs department if you honestly believe that any member of staff has a personal vendetta.

What is more likely however is that said player has been told by one GM that the issue either cannot be replicated and thus not proven, that the error was on the side of the player, or that the error was due to something out of both the players and CCP's control.

Now if the first one is the case, the likelihood is that the any normal player will feel annoyed, but take the hit and carry on. If the second example is the case, then any normal player would take the hit have a grumble and carry on. If the third example is the case then one of two things can happen, either the player accepts this statement as fact and moves on, or in some rare instances CCP may feel kind and reimburse the player. Over the years I personally have experienced all of these and most of the time I have done exactly as I describe here, I take the hit and move on. And shamefully on occasion I have been less than pleased and taken a while longer to move on.

Whenever I hear of players complaining that they have been singled out or "Victimised" by CCP, I usually find that the person in question is rude and obnoxious and tends to vilify anyone or anything that denies, nullifies or in any way disagrees with their argument. In all three examples I shared above, this kind of player will scream, shout and rant to whomever may be unfortunate enough to be caught in their cross-hairs, never once will this kind of player accept any kind of responsibility nor will they allow for actions or incidents falling outside of the control of CCP.


CCP will treat any and all petitions with the appropriate amount of attention, no-one gets special treatment, no-one gets left out. And the idea that any GM, senior or otherwise, would take umbrage over a players knowledge of the game is so utterly fantastic that I have to wonder if you engaged the services of Dr Seuss to write that sentence. Dev's and GM's have access to information far beyond anything that any player could hope to have, and anyone with even a shred of intelligence would see the idiocy of your statement.