EVE General Discussion

And another petition went to one of GMs, and another week or two waiting, but thats not a problem. The problem lies in answer, as again i received exactly same answer for reinbursment petition, very standard one. But i could ask why do i need to wait a week or 2 for simple copy - paste, while it can be done in seconds ??? so let me put my answer, u all are rather familiar with situation:

"lolol that is ******* bullshit ! u put exactly same answer to every single reinbursment petition, which means u dont even read this and automatically put answer 'no' to every single petition u recived. I am paying real money for this game so i want to be treated with a CUSTOMER RESPECT - not like : copy - paste, next! which means at least u should read that petition, and give answer related to the problem. And i really dont give a **** about your server, if i say there is a bug (why i lost ship), and i ask on help channel and few other people says: there is a bug, that means THERE IS A BUG, so dont give me a bullshit: we didnt find a problem because u didnt even look for it!! (copy - paste, next! rule) Prove me wrong!!! Its not about the isks as the lost ship was worth like 15mil, its about RESPECT that person, at front of monitor, a person who pays for game (which means giving you your ******* salary) should get. "

I have received quite a few ships back after petitioning my loss.

The key thing is......wait for it......I don't expect to get my **** back when something was my fault.

I wouldn't expect to receive any respect sending a message like that.

Looks like a lack of respect for a guy doing his job and following procedure, too. o7 There's a difference between voicing a complaint and acting in an insulting manner.

Maybe CCP should reply more personally to your petitions in future. Something along the lines of:

"As a result of your continued and frivolous use of the petition system it has been decided to remove 500mil ISK from your account."


Maybe if CCP didn't have to investigate every pathetic petition from complete ****tards like yourself the system would run more quickly.

Having worked in customer service I can say that you'll be right at the back of the queue with a petition like that. That's if they don't simply delete it.

Thread title should read "Lack of Customer Respect"

First, let me reiterate a post I made in another thread:





This has to do with the sheer amount of petitions in our queues. Once we get to a petition we can usually investigate and send out a reply inside 15 minutes. The waiting times mostly come from the fact that there are 1500 petitions in front of you; we work under a first come, first serve principle (per queue type).



Do we use standard replies? Yes, we do. We simply have to due to the sheer amount of petitions we deal with on a daily basis. On top of that, a large amount of petitions deal with the same subjects and simply require the same explanation; typing these out time and again, dozens of times each day is simply impractical and a waste of time.

HOWEVER, even when a standard reply is used a GM should ALWAYS make sure that it does, actually, answer the question and is relevant to your case. This often means that part of a reply is a standard reply, but it should have added information that explains more about the details pertaining to your case. If this is not the case, please feel encouraged to ask for more details. Do note that we can never quote our logs directly (that is considered a security risk to our servers) and that we may not be able to "provide hard proof" due to this.

I find being respectful to them in the first place is a good idea as well. Customer service is a miserable job as is.

All of my petitions have taken a week or more to receive responses. Each of them had perfectly good reasons for that and I didn't think twice about it.

Actually they do go through the petitions and work on them. I had one where I had an NPC argo timer, warped to a moon and logged off, got probed and pointed in the 2 minutes, but auto logged out after the argo timer. After that I logged back in and out again in 14 seconds, was tagged with a 15 min PvP argo timer from being pointed (which is ******** that I would get tagged with a timer when I didn't agress or wasn't even online), and then someone came around and popped me during the 15 minutes while I was logged out, but my ship was still logged in during the 15 min agro timer.

The GM game me time stamps and the names of the people who had initiated everything on me and responded a good 4-5 times to my questions since I was dumbfounded by how absolutely stupid the current system works.


What you have to keep in mind is that there are 400,000+ active subscriptions to this game. A LOT of people put petitions in, a lot of people put petitions in for some pretty moronic things. They have a standard message that they respond with to save them time when dealing with the idiots.