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Petition response times

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Elijah Bry'an Baudoin
EVE Exchange
#41 - 2012-05-30 09:11:09 UTC
Sentinel Smith wrote:
You know what helps petition times, bitching about them..
Well I don't know if I am "bitching". I understand your sentiment, but I wouldn't want to put words in anyone's mouth but I will accept I am inquiring.

Sentinel Smith wrote:
It's like when you go to the DMV, the best way to get service is to yell at them.. they will do everything they can to help you then..
I'm not sure what a "DMV" is, but I can't agree with that approach. I always find that calmly explaining the facts in clear English should be more than enough.

Sentinel Smith wrote:
In short, Elijah Bry'an Baudoin, I think I can sum up your petition response in this.
The logs show nothing.
Sentinel Smith, in my situation I believe that would be better than any response to date.
Cutter Isaacson
DEDSEC SAN FRANCISCO
#42 - 2012-05-30 10:57:22 UTC
A little update for my petition. I had it looked at and responded to after 5 days, which to be fair was a pretty good response time when the Inferno Expansion release is taken in to account.

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
RubyPorto
RubysRhymes
#43 - 2012-05-30 11:01:08 UTC  |  Edited by: RubyPorto
Elijah Bry'an Baudoin wrote:
Sentinel Smith wrote:
You know what helps petition times, bitching about them..
Well I don't know if I am "bitching". I understand your sentiment, but I wouldn't want to put words in anyone's mouth but I will accept I am inquiring.

Sentinel Smith wrote:
It's like when you go to the DMV, the best way to get service is to yell at them.. they will do everything they can to help you then..
I'm not sure what a "DMV" is, but I can't agree with that approach. I always find that calmly explaining the facts in clear English should be more than enough.

Sentinel Smith wrote:
In short, Elijah Bry'an Baudoin, I think I can sum up your petition response in this.
The logs show nothing.
Sentinel Smith, in my situation I believe that would be better than any response to date.


DMV is the Department of Motor Vehicles, famed for it's long lines. What you're doing is shouting from the back of the line. No matter how calm you think you are, everyone else is patiently waiting in line, and you're the one shouting.

Anyway, Not sure if you missed my other post, but has your petition not gotten any response, or is it that it hasn't been resolved yet?

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Elijah Bry'an Baudoin
EVE Exchange
#44 - 2012-05-30 11:26:01 UTC
RubyPorto wrote:
DMV is the Department of Motor Vehicles, famed for it's long lines.
Ah yes, we have similar. I believe your analogy is apt.

RubyPorto wrote:
What you're doing is shouting from the back of the line. No matter how calm you think you are, everyone else is patiently waiting in line, and you're the one shouting.
I don't quite think this is a case of shouting from the back of the line as I have indeed have been responded to. So to that point, I am indeed at the front of the queue. I simply wish to conduct a dialogue that is not measured in weeks. The issue is quite simple, has been explained in plain English to CCP and for some reason they seem unable to correct it.

I am resigned to the fact that I will simply have to escalate this issue but I am simply not sure who to take it to at this point.

I know this might seem churlish at a first glace but if I am repeatedly contacting people who do not feel empowered to correct the issue it simply results in time not being spent on petitions that they do feel empowered to resolve.

RubyPorto wrote:
Anyway, Not sure if you missed my other post, but has your petition not gotten any response, or is it that it hasn't been resolved yet?
I apologise. I missed your previous post, but I think I have answered your question in my response above.
Elijah Bry'an Baudoin
EVE Exchange
#45 - 2012-05-30 11:30:55 UTC
Cutter Isaacson wrote:
A little update for my petition. I had it looked at and responded to after 5 days, which to be fair was a pretty good response time when the Inferno Expansion release is taken in to account.
I am very pleased that you have had a positive result. I hope that I soon discover that my petition is as successful.

I suspect you may need to consider changing your forum signature now. Blink
RubyPorto
RubysRhymes
#46 - 2012-05-30 11:41:32 UTC
Elijah Bry'an Baudoin wrote:
RubyPorto wrote:
DMV is the Department of Motor Vehicles, famed for it's long lines.
Ah yes, we have similar. I believe your analogy is apt.

RubyPorto wrote:
What you're doing is shouting from the back of the line. No matter how calm you think you are, everyone else is patiently waiting in line, and you're the one shouting.
I don't quite think this is a case of shouting from the back of the line as I have indeed have been responded to. So to that point, I am indeed at the front of the queue. I simply wish to conduct a dialogue that is not measured in weeks. The issue is quite simple, has been explained in plain English to CCP and for some reason they seem unable to correct it.

I am resigned to the fact that I will simply have to escalate this issue but I am simply not sure who to take it to at this point.

I know this might seem churlish at a first glace but if I am repeatedly contacting people who do not feel empowered to correct the issue it simply results in time not being spent on petitions that they do feel empowered to resolve.

RubyPorto wrote:
Anyway, Not sure if you missed my other post, but has your petition not gotten any response, or is it that it hasn't been resolved yet?
I apologise. I missed your previous post, but I think I have answered your question in my response above.


If the response time is long, it's probably that the issue is complex. If you're having to escalate, it could be anything. We might be able to help more if you provided more insight into your issue.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Cody Zamorah
Doomheim
#47 - 2012-05-30 12:03:05 UTC
CCP Guard wrote:

There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :)


That explains a lot towards some replies on the forums.
You know.... the ones that got removed after sobering up?
RubyPorto
RubysRhymes
#48 - 2012-05-30 12:14:07 UTC
Cody Zamorah wrote:
CCP Guard wrote:

There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :)


That explains a lot towards some replies on the forums.
You know.... the ones that got removed after sobering up?


Those only happen when they get Beer in their sodastreams.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Spartan SC
Quantum Capital Management Group
#49 - 2012-05-30 12:16:36 UTC
have never got any response for my petition at all...Twisted
Qdlaty
Tactical Farmers.
Pandemic Horde
#50 - 2012-05-30 18:09:57 UTC
Petition submitted on the 23.05.2012 with problem of jumping trough a gate.
No any response till now !!!!
Customer services unacceptable , never been waiting for a response from any company that long.
Regards
Qd
Cutter Isaacson
DEDSEC SAN FRANCISCO
#51 - 2012-05-30 18:26:15 UTC
Elijah Bry'an Baudoin wrote:
Cutter Isaacson wrote:
A little update for my petition. I had it looked at and responded to after 5 days, which to be fair was a pretty good response time when the Inferno Expansion release is taken in to account.
I am very pleased that you have had a positive result. I hope that I soon discover that my petition is as successful.

I suspect you may need to consider changing your forum signature now. Blink


I only said that my petition had been answered, I did not say it had been resolved satisfactorily as sadly it has not. Still waiting on all my items to be returned. Also gonna be suggesting that perhaps when a corp gets shut down, that it might be an idea for any assets to be taken out first, rather than deleted with the corp.

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
Elijah Bry'an Baudoin
EVE Exchange
#52 - 2012-05-30 23:10:50 UTC
Spartan SC wrote:
have never got any response for my petition at all...Twisted
That does not seem like an acceptable situation. If you go to the trouble of creating it then CCP should at least respond.

I would even hazard that they should do their best to resolve it as well. Historically I have found the responses to various petitions to be rather glib I am afraid.
Elijah Bry'an Baudoin
EVE Exchange
#53 - 2012-05-30 23:16:18 UTC
Qdlaty wrote:
Petition submitted on the 23.05.2012 with problem of jumping trough a gate.
No any response till now !!!!
Customer services unacceptable , never been waiting for a response from any company that long.
Regards
Qd
You have been stuck at a gate for over a week?

Did you put in a "stuck" petition? If so, over a week with no response really is not acceptable in my opinion.

I should hope that CCP at least compensate you with some game time as a gesture of goodwill for inconvenience caused.
Elijah Bry'an Baudoin
EVE Exchange
#54 - 2012-05-31 03:12:22 UTC
Sadly another day has passed with no correction of the issue raised with CCP.

I contacted them again with further information but it doesn't seem to be getting me anywhere.

I have Hilmar's email address so I am drafting an email to him.

Does anyone know of any other CCP email addresses I should try?
RubyPorto
RubysRhymes
#55 - 2012-05-31 03:30:39 UTC
Elijah Bry'an Baudoin wrote:
Sadly another day has passed with no correction of the issue raised with CCP.

I contacted them again with further information but it doesn't seem to be getting me anywhere.

I have Hilmar's email address so I am drafting an email to him.

Does anyone know of any other CCP email addresses I should try?


Have you had a response or no? I'm not clear on that.

If you have, it may be that your issue is complex.

Go ahead an briefly describe you issue, and maybe we can help.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Elijah Bry'an Baudoin
EVE Exchange
#56 - 2012-05-31 10:31:03 UTC
RubyPorto wrote:
Have you had a response or no? I'm not clear on that.

If you have, it may be that your issue is complex.

Go ahead an briefly describe you issue, and maybe we can help.
Sorry, I'll clear things up somewhat. I have had a response but it was rather glib.

The issue is not complex as far as I see it and should be relatively to fix based on details provided back and forth to date.

I do not mean to be rude to anyone at CCP but I feel that language barriers may be the problem here. There simply seems to be a basic problem of communication or understanding of the English language.

That or my descriptions of the problem are just too nuanced.

Either way looks like now the CCP "crunch" of working on petitions is over we can expect to move back into a rut of what seems to be neglect.
Elijah Bry'an Baudoin
EVE Exchange
#57 - 2012-05-31 20:50:29 UTC
A new day and no response.

I must confess my confidence in the petition process is wavering somewhat.
RubyPorto
RubysRhymes
#58 - 2012-05-31 21:55:55 UTC
Elijah Bry'an Baudoin wrote:
A new day and no response.

I must confess my confidence in the petition process is wavering somewhat.


You have had a response. Stop claiming you haven't.

Response time is the measure of petition > first response, not resolution since some issues take time to resolve.

Try to describe your issue here, and we might be able to help or at least give you an idea how long to expect it to take to resolve.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Elijah Bry'an Baudoin
EVE Exchange
#59 - 2012-06-01 06:54:43 UTC
RubyPorto wrote:
Elijah Bry'an Baudoin wrote:
A new day and no response.

I must confess my confidence in the petition process is wavering somewhat.


You have had a response. Stop claiming you haven't.

Response time is the measure of petition > first response, not resolution since some issues take time to resolve.

Try to describe your issue here, and we might be able to help or at least give you an idea how long to expect it to take to resolve.
Hello again.

The issue is very easy to correct as I have demonstrated to CCP several times. So I measure their response in the time it takes the petition to be resolved. All information has been provided to them, no stone left unturned.

A resolution would take moments. I simply suspect they don't understand what is being asked of them.

As for a resolution time? That will be the time it takes CCP to recruit people who can read the words I have written, so that may be variable.

I also emailed various staff members including the CEO to see if that assists the situation.
RubyPorto
RubysRhymes
#60 - 2012-06-01 06:57:28 UTC
Elijah Bry'an Baudoin wrote:
RubyPorto wrote:
Elijah Bry'an Baudoin wrote:
A new day and no response.

I must confess my confidence in the petition process is wavering somewhat.


You have had a response. Stop claiming you haven't.

Response time is the measure of petition > first response, not resolution since some issues take time to resolve.

Try to describe your issue here, and we might be able to help or at least give you an idea how long to expect it to take to resolve.
Hello again.

The issue is very easy to correct as I have demonstrated to CCP several times. So I measure their response in the time it takes the petition to be resolved. All information has been provided to them, no stone left unturned.

A resolution would take moments. I simply suspect they don't understand what is being asked of them.

As for a resolution time? That will be the time it takes CCP to recruit people who can read the words I have written, so that may be variable.

I also emailed various staff members including the CEO to see if that assists the situation.


What issue?
It's probably not nearly as simple as you think.
They still need to investigate to make sure they're not doing the wrong thing.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon