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New Inventory, CCP Hellmar response wanted.

Author
Tippia
Sunshine and Lollipops
#21 - 2012-05-25 13:05:54 UTC  |  Edited by: Tippia
Vera Algaert wrote:
people said the same things they say now about the new inventory UI about the new neocom when it was released - and CCP made the experience that after a few patches most people went on happily with their lives.
Actually, CCP made the experience that people are still complaining about it because the functionality is still lost.

There's also quite a huge difference in how much functionality is lost between the two — inventory management affects pretty much everything in EVE that isn't just communication (which, incidentally, is what the loss of functionality in the neocom covers). The way they've crippled the inventory management isn't really something you get used to… or well, it's the kind of thing you get used to in the same way as you get used to having lost both feet.

Quote:
if the concept art we saw at FF is any indication of where things are heading we will see a lot more UI changes (with accompanying protests) in the future.
No. That will all depend on how much functionality they ditch in the process.

Quote:
Do you want to freeze the pre-Incarna client UI and maintain it as a separate mode for the next five years?
Funny that you should mention that, since one of the main outcomes of the Incarna débâcle was that they had to reimplement the old UI and live with the idea of maintaining both it and the CQ…

Incarna showed that there is absolutely value in telling CCP that their assumptions are flawed and that they need to go back to the drawing-board to give us back parts of the UI that they wanted to remove. There is absolutely no reason why they couldn't maintain the old functionality in the new system, and there are plenty of reasons why dumping functionality is a bad thing that will cost you more than trying to keep it.
Kasriel
#22 - 2012-05-25 13:06:46 UTC
Vera Algaert wrote:
also emailing the CEO over a UI change is extremely ridiculous - he does business strategy, not client development.

if you want to complain to anyone who is high on the corporate ladder, then complain to Unifex as that is his domain/responsibility.


and again i'm not complaining about simply the UI, it's the process and the fact that it's Hillmars promises that are being broken here, not Unifex
Nate Guralman
Pator Tech School
Minmatar Republic
#23 - 2012-05-25 13:06:51 UTC
Kasriel wrote:
once again i'm not saying that the new UI should be removed completely, i'm saying it should be made optional so that everybody is happy. surely everybody can see that


So you're saying that the EVE developers should develop a game that makes everyone happy? Options can be setup so everyone can play the way they want? That works for little things like Walking in Station vs Ship Spinning, and possibly even New vs Old Inventory UI, but where do you draw the line? Do you let carebears turn on an option so they can't be suicide ganked? Do implement a system to can flipping or ninja looting? Do you put rules in place to prevent contract scamming? Add swords and magic for those who'd rather play in a fantasy world?

I think you see where I'm going with this. It's just not possible to make everybody happy. The best CCP can do is implement their vision of a space simulator, and let players in. Players then decide whether or not they want to play in the world CCP has created.


Kasriel wrote:
i'd love to, except the UI is terrible for me and has turned what was a fun game for me into something i'd prefer to avoid,


Are you actually claiming that the change in the Inventory UI has made EVE unplayable for you? Seriously?



Fabulousli Obvious
Caldari Provisions
Caldari State
#24 - 2012-05-25 13:09:47 UTC
Tired of it all.

Good Luck in your efforts to resolve this.

I am NOT YOUNG ENOUGH to know EVERYTHING.  ~~ Oscar Wilde, writer, d. November 30, 1900

Tippia
Sunshine and Lollipops
#25 - 2012-05-25 13:10:57 UTC  |  Edited by: Tippia
Nate Guralman wrote:
So you're saying that the EVE developers should develop a game that makes everyone happy? Options can be setup so everyone can play the way they want? That works for little things like Walking in Station vs Ship Spinning, and possibly even New vs Old Inventory UI, but where do you draw the line? Do you let carebears turn on an option so they can't be suicide ganked? Do implement a system to can flipping or ninja looting? Do you put rules in place to prevent contract scamming? Add swords and magic for those who'd rather play in a fantasy world?
Yeah, that's gameplay you're talking about, not interface design. Two sliiiiightly different things.

Yes, providing people with the options to customise their UI to their preference is the right thing to do.
No, providing people with the options to customise their rule-set doesn't make sense.
They're not the same thing.

Quote:
The best CCP can do is implement their vision of a space simulator, and let players in. Players then decide whether or not they want to play in the world CCP has created.
This isn't about the world, though, and the best CCP can do is listen to how the players want to interface with that world. Dropping functionality for no good reason does not qualify.

Since you're prone to hyperbole, try this one on for size: in Inferno 1.5, they are removing all graphics for a purely sound-based game. Is that still CCP doing the best they can do?
Kasriel
#26 - 2012-05-25 13:12:01 UTC
Nate Guralman wrote:
Kasriel wrote:
once again i'm not saying that the new UI should be removed completely, i'm saying it should be made optional so that everybody is happy. surely everybody can see that


So you're saying that the EVE developers should develop a game that makes everyone happy? Options can be setup so everyone can play the way they want? That works for little things like Walking in Station vs Ship Spinning, and possibly even New vs Old Inventory UI, but where do you draw the line? Do you let carebears turn on an option so they can't be suicide ganked? Do implement a system to can flipping or ninja looting? Do you put rules in place to prevent contract scamming? Add swords and magic for those who'd rather play in a fantasy world?

I think you see where I'm going with this. It's just not possible to make everybody happy. The best CCP can do is implement their vision of a space simulator, and let players in. Players then decide whether or not they want to play in the world CCP has created.


Kasriel wrote:
i'd love to, except the UI is terrible for me and has turned what was a fun game for me into something i'd prefer to avoid,


Are you actually claiming that the change in the Inventory UI has made EVE unplayable for you? Seriously?


yes i actually am, it's turned a large part of what my game was into something that is annoying at pretty much every level for me. inventory management. and no i'm not saying we make everything optional.

i'm saying that when you completely rework an interface issue you make THAT optional. you know like they did with captains quarters. or like they did with the trinity graphics update to begin with - anybody else remember the "low graphics" client that was available for quite some time afterwards?

also your comparing a matter of interface and graphics to gameplay mechanics. thats like comparing what colour the walls are to the size/shape of the house.
Mai Khumm
172.0.0.1
#27 - 2012-05-25 13:16:27 UTC
Adapt or biomass...
Kasriel
#28 - 2012-05-25 13:19:12 UTC
Mai Khumm wrote:
Adapt or biomass...


because heavens forbid i should want to keep the game from going downhill or hold somebody accountable for promises they made the community right? much easier to just roll over and accept whatever i'm given
Roime
Mea Culpa.
Shadow Cartel
#29 - 2012-05-25 13:26:50 UTC
Tippia wrote:
Roime wrote:
It was not an argument, it's a fact.
No, it's not. It's just blatant idiocy.


You like arguing, don't you? "Bot programmers will fix the bots in a few days" is a fact.

Suggesting that our dear OP is a botter is just trolling.

Quote:
So stop doing it. You only reinforce the point.


Botters have a clear motivation to cause a shitstorm over this UI change. Unlike for us, the players, EVE really is broken for them. Their revenue-creating programs don't work, until their bots are fixed. These people undoubtedly masquerade here as butthurt players and aim to fuel the fire. They are not interested in CCP or playerbase, other than as a means of low-effort extra income.

Second group are players who really resist change, have difficulties in adapting, and just aren't very good with computers. When you combine this with serious entitlement delusions, inability to express opinions in a mature manner and internet anonymity, a rage of shitpoasting ensues. Their concerns, however, are legit, CCP could have at least released some videos on how to use the new UI, implemented tool-tip help or whatever is normally done to help people adapt, standard change management.

Third group, a minority among the whiners, are people who reveal bugs and inconsistencies in the UI and report them back to CCP. Why these were not handled properly before release is beyond us all, probably has a lot to do with Jon Lander and Inferno being his first expansion, ie. hammering things through for personal/career/ego/position reasons. Some of these, you included/especially, are opinion leaders. Many people follow them, and form their opinions based on the example shown by respected community members.

Fourth, and by far the largest group, are players who are indifferent to inventory interface changes or adapted to it at first sight. For them, or us, this forum rage is ridiculous, inflammatory to our gaming experience and when it reaches a point where reasoning with whiners becomes impossible, resort to trolling.

Take care.




.

Elijah Bry'an Baudoin
EVE Exchange
#30 - 2012-05-25 13:26:58 UTC
Kasriel wrote:
Elijah Bry'an Baudoin wrote:
Have you tried emailing him directly?


if i knew his email i would love to.
I have his email address, it's also freely available on the Internet.
Fabulousli Obvious
Caldari Provisions
Caldari State
#31 - 2012-05-25 13:28:04 UTC
Tippia wrote:
Incarna showed that there is absolutely value in telling CCP that their assumptions are flawed and that they need to go back to the drawing-board to give us back parts of the UI that they wanted to remove. There is absolutely no reason why they couldn't maintain the old functionality in the new system, and there are plenty of reasons why dumping functionality is a bad thing that will cost you more than trying to keep it.



I'm just too worn out from trying to do anything anymore about this once great game.

Keep up the good fight.

I am NOT YOUNG ENOUGH to know EVERYTHING.  ~~ Oscar Wilde, writer, d. November 30, 1900

Kasriel
#32 - 2012-05-25 13:33:37 UTC
Roime wrote:
Second group are players who really resist change, have difficulties in adapting, and just aren't very good with computers. When you combine this with serious entitlement delusions, inability to express opinions in a mature manner and internet anonymity, a rage of shitpoasting ensues. Their concerns, however, are legit, CCP could have at least released some videos on how to use the new UI, implemented tool-tip help or whatever is normally done to help people adapt, standard change management.

Third group, a minority among the whiners, are people who reveal bugs and inconsistencies in the UI and report them back to CCP. Why these were not handled properly before release is beyond us all, probably has a lot to do with Jon Lander and Inferno being his first expansion, ie. hammering things through for personal/career/ego/position reasons. Some of these, you included/especially, are opinion leaders. Many people follow them, and form their opinions based on the example shown by respected community members.


considering i work with a tree layout in explorer every day - as anybody in IT should know how to do - it isn't the layout that's bothering me, it isn't hard to work out it just makes everything take much longer, i have no problem adapting, if you want to check my forum history go ahead and see all the patches in the last 5 years i haven't complained about. i'm also not whining about just the inventory, if it was only the inventory i'd just say bye and leave the game at that.

i'm complaining about the process, what CCP have done here is almost identical to incarna as far as the process goes and yet you who appear to be intelligent enough to understand this refuses to acknowledge this fact? and not only that you tell people who are calling CCP out about this to basically HTFU?
Tippia
Sunshine and Lollipops
#33 - 2012-05-25 13:38:06 UTC  |  Edited by: Tippia
Roime wrote:
You like arguing, don't you? "Bot programmers will fix the bots in a few days" is a fact.
…and saying that people only complain because their bots stopped working isn't — it's just blatant idiocy.

Quote:
Botters have a clear motivation to cause a shitstorm over this UI change. Unlike for us, the players, EVE really is broken for them.
“Unlike”? It's quite broken for us as well, you know — the “unlike for us” part is that they will have their issues fixed in short order, unlike us who have to live with this awful mess. It doesn't particularly matter what other groups agree or why — the simple fact remains that a fuckton of functionality was lost in the implementation of the new UI (and that's before counting the bugs and the performance issues).

Quote:
For them, or us, this forum rage is ridiculous, inflammatory to our gaming experience and when it reaches a point where reasoning with whiners becomes impossible, resort to trolling.
…hence “blatant idiocy”. Here's why it's impossible to reason with them: because they're right and they know it. Reasoning with them is impossible because you're trying to convince them that the sky is pink-on-green polka-dot. You're arguing against reality. That doesn't make the people who are trying to “reason” with them trolls so much as late-term BSE victims.

Quote:
Take care.
Stick your head in a mulcher.
Shpenat
Ironman Inc.
#34 - 2012-05-25 13:39:05 UTC
Btw. did anyone of you actually read the last devblog?

They did not "ignore" the feedback (I am aware that they actually ignored a Sisi feedback a bit). They know there are some usability issues and are trying to fix them. So which promise was broken?
Tippia
Sunshine and Lollipops
#35 - 2012-05-25 13:43:00 UTC  |  Edited by: Tippia
Shpenat wrote:
They did not "ignore" the feedback (I am aware that they actually ignored a Sisi feedback a bit completely).
There you go. Much better.

Quote:
So which promise was broken?
The promise of an improved inventory management system. It will remain broken until the lost functionality is fully restored.

Also, the promise to listen to their customers. If they did, the UI wouldn't have been released before it was finished.
Kasriel
#36 - 2012-05-25 13:44:30 UTC
Shpenat wrote:
Btw. did anyone of you actually read the last devblog?

They did not "ignore" the feedback (I am aware that they actually ignored a Sisi feedback a bit). They know there are some usability issues and are trying to fix them. So which promise was broken?


so they didn't ignore the feedback.. except for the WEEKs of feedback from SiSi?

they either did or didn't. and the fact that they ignored that SiSi feedback, pushed a buggy feature live and only started listening to peoples complaints after this shitstorm started is not communicating with your playerbase in any meaningful way, combined with the fact that they're ignoring those people who are making reasoned arguments for making this optional instead and are trying to force people to play is definitely not good communication
Roime
Mea Culpa.
Shadow Cartel
#37 - 2012-05-25 13:46:56 UTC
Kasriel wrote:
i'm complaining about the process, what CCP have done here is almost identical to incarna as far as the process goes and yet you who appear to be intelligent enough to understand this refuses to acknowledge this fact? and not only that you tell people who are calling CCP out about this to basically HTFU?


It's the whole "calling out" part that I don't agree with. It's CCP's software, they have their reasons which don't really interest me that much, I'm just a customer and not a shareholder.

If I go to a restaurant and get ****** food, I don't start screaming in front of other customers about it. I might choose another restaurant next time, probably not if I like the place.

If there's a long queue in the market, I don't feel I have the right to start yelling at the stressed clerk about it. I might choose another market next time, or come at another time.

If CCP introduces some stuff that I think is broken, I write it in the appropriate thread, and work around it until they fix it.

Adapting is always the path of least resistance, changing others by force almost never works, but is likely to cause a lot of damage.

.

Fabulousli Obvious
Caldari Provisions
Caldari State
#38 - 2012-05-25 13:47:02 UTC
Mai Khumm wrote:
Adapt or biomass...


You sound like the frickin' Borg.

I am NOT YOUNG ENOUGH to know EVERYTHING.  ~~ Oscar Wilde, writer, d. November 30, 1900

THE L0CK
Denying You Access
#39 - 2012-05-25 13:47:20 UTC
Marcus Harikari wrote:
can i has your stuffs?



He can't figure out how to access it Big smile

Do you smell what the Lock's cooking?

Fabulousli Obvious
Caldari Provisions
Caldari State
#40 - 2012-05-25 13:48:32 UTC  |  Edited by: Fabulousli Obvious
Shpenat wrote:
Btw. did anyone of you actually read the last devblog?

They did not "ignore" the feedback



YES. They did ignore it. They can type ANYTHING they want in a DevBlog.....and we know that what they type means nothing, from past experience.

Once burned, twice shy....I'm out before 3 times Stupid.

I am NOT YOUNG ENOUGH to know EVERYTHING.  ~~ Oscar Wilde, writer, d. November 30, 1900