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Petition response times

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CCP Guard
C C P
C C P Alliance
#21 - 2012-05-25 08:31:42 UTC
The GMs did a two day crunch yesterday and the day before. Everyone not on shift showed up to work anyway and everyone worked until 10 in the evening. The response time has improved a lot as a result although I don't have any exact numbers right now.

CCP Guard | EVE Community Developer | @CCP_Guard
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#22 - 2012-05-25 08:39:53 UTC
CCP Guard wrote:
The GMs did a two day crunch yesterday and the day before. Everyone not on shift showed up to work anyway and everyone worked until 10 in the evening. The response time has improved a lot as a result although I don't have any exact numbers right now.

Thanks for all the hard work.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Elijah Bry'an Baudoin
EVE Exchange
#23 - 2012-05-25 09:03:55 UTC
CCP Guard wrote:
The GMs did a two day crunch yesterday and the day before. Everyone not on shift showed up to work anyway and everyone worked until 10 in the evening. The response time has improved a lot as a result although I don't have any exact numbers right now.
You can rest assured I will be sure to make mention of what must be fairly arduous working conditions in the GM space in my email to Mr Pétursson. Obviously he is not getting the emails internally.
Elijah Bry'an Baudoin
EVE Exchange
#24 - 2012-05-25 09:46:58 UTC
Also, as a point of clarification to an earlier post it has been one day and eleven hours.
CCP Guard
C C P
C C P Alliance
#25 - 2012-05-25 11:59:54 UTC
Elijah Bry'an Baudoin wrote:
CCP Guard wrote:
The GMs did a two day crunch yesterday and the day before. Everyone not on shift showed up to work anyway and everyone worked until 10 in the evening. The response time has improved a lot as a result although I don't have any exact numbers right now.
You can rest assured I will be sure to make mention of what must be fairly arduous working conditions in the GM space in my email to Mr Pétursson. Obviously he is not getting the emails internally.




There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :)

CCP Guard | EVE Community Developer | @CCP_Guard
Cutter Isaacson
DEDSEC SAN FRANCISCO
#26 - 2012-05-25 12:02:39 UTC
CCP Guard wrote:
Elijah Bry'an Baudoin wrote:
CCP Guard wrote:
The GMs did a two day crunch yesterday and the day before. Everyone not on shift showed up to work anyway and everyone worked until 10 in the evening. The response time has improved a lot as a result although I don't have any exact numbers right now.
You can rest assured I will be sure to make mention of what must be fairly arduous working conditions in the GM space in my email to Mr Pétursson. Obviously he is not getting the emails internally.




There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :)



Just wondering what the average petition time is at the moment Guard, with regards to my entire corp vanishing and taking virtually everything with it. Also, keep up the good work, and don't get too fat eating all that candy Big smile

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
Elijah Bry'an Baudoin
EVE Exchange
#27 - 2012-05-25 12:50:31 UTC
CCP Guard wrote:
There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :)
Funny, I always assumed people sold their labour for fiat currency these days. Anything else would arguably seem like a form of indenture - and not a particularly healthy one in this case.

Different strokes for different folks one can only conclude, I haven't worked in every part of the world.

Regardless, my petition sits in the system somewhere between sugar rush and beer regret. A relatively simple matter to correct, yet unresolved.
THE L0CK
Denying You Access
#28 - 2012-05-25 13:01:09 UTC
Did anyone else hear that? Sounded like somebodies petition time just got stretched out further.

Do you smell what the Lock's cooking?
Elijah Bry'an Baudoin
EVE Exchange
#29 - 2012-05-25 13:18:31 UTC
THE L0CK wrote:
Did anyone else hear that? Sounded like somebodies petition time just got stretched out further.
Do you know something that has not yet been shared in this thread?

If you have any insights as to how the process works I would be more than happy to hear it.
THE L0CK
Denying You Access
#30 - 2012-05-25 13:38:03 UTC
Elijah Bry'an Baudoin wrote:
THE L0CK wrote:
Did anyone else hear that? Sounded like somebodies petition time just got stretched out further.
Do you know something that has not yet been shared in this thread?

If you have any insights as to how the process works I would be more than happy to hear it.



Lies, you've been grumpy from the start. At best you'll reach slightly irritated.

You can find my answer in the thread about wanting a forum section where people can talk directly to CCP anytime they please.

Do you smell what the Lock's cooking?
Jackie Fisher
Syrkos Technologies
#31 - 2012-05-25 13:44:25 UTC
CCP Guard wrote:

There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :)
As GMs are understandably busy post patch I'm willing to help with consumption of free beer and snacks to ease their load.

Fear God and Thread Nought
Lyron-Baktos
The Scope
Gallente Federation
#32 - 2012-05-25 14:11:00 UTC
I lost a ship Monday evening due to the server crashing for a second and got it resolved yesterday morning so it was about 2 days or so. Not too bad
Cutter Isaacson
DEDSEC SAN FRANCISCO
#33 - 2012-05-25 14:13:20 UTC
in to my second day of waiting to find out why my corp nuked itself, taking all of my corpmates stuff with it.

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
Elijah Bry'an Baudoin
EVE Exchange
#34 - 2012-05-30 07:18:38 UTC
Well more time in Petition limbo.

It's been more than a week now and CCP have still not resolved the problem.
Pok Nibin
Doomheim
#35 - 2012-05-30 07:34:10 UTC
Here we go again. Do not post things about the game EVE online. This is the Mitt Fan Club Forum.

The right to free speech doesn't automatically carry with it the right to be taken seriously.
Sentinel Smith
Center for Advanced Studies
Gallente Federation
#36 - 2012-05-30 07:47:48 UTC
You know what helps petition times, bitching about them..

It's like when you go to the DMV, the best way to get service is to yell at them.. they will do everything they can to help you then..


In short, Elijah Bry'an Baudoin, I think I can sum up your petition response in this.
The logs show nothing.
RubyPorto
RubysRhymes
#37 - 2012-05-30 07:52:39 UTC
Elijah Bry'an Baudoin wrote:
Well more time in Petition limbo.

It's been more than a week now and CCP have still not resolved the problem.


So they have responded? In that case the reason you're waiting is either investigation time, or they've decided you're bad and should feel bad, but you don't feel bad so you've repetitioned.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Abdiel Kavash
Deep Core Mining Inc.
Caldari State
#38 - 2012-05-30 07:55:14 UTC
Never had a petition take longer than a day, or a bug report take longer than three to get a response. And I filled plenty of both.

Maybe the problem is not with the GMs, but with your petitions?
Elijah Bry'an Baudoin
EVE Exchange
#39 - 2012-05-30 08:53:51 UTC
Abdiel Kavash wrote:
Never had a petition take longer than a day, or a bug report take longer than three to get a response. And I filled plenty of both.

Maybe the problem is not with the GMs, but with your petitions?
I admire your ability to call out something that obviously piques the interested of interested parties be they GM's or support. Well done to you.

No, no the petition is quite clear. I am not sending multiple petitions, that wouldn't help matters be resolved any faster.

People who submit multiple petitions on the same topic are doing themselves and CCP a disservice.

It's all there in plain English, for some reason there just seems to be a needless run around.
killorbekilled TBE
The Scope
Gallente Federation
#40 - 2012-05-30 09:02:56 UTC
a friend of mine lost a ship due to a bug and couldn't jump through the gate his petition is nearly a week old and not even a response

hes very disappointed to say the least

@ the devs who had to work over time sorting through petitions you get zero sympathy from me

:)