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Entire PC Locks Up when i start clicking things in fleets
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Kha Belenth
Native Freshfood
Minmatar Republic
#1 - 2012-05-23 15:21:43 UTC
I Just got this kick ass Alienware and runs eve with no lag with everything on high. My only problem is when i start clicking and right clicking on things when im in a fleet my entire PC locks ups and i have to kill it by pulling the power. This has only been happening with my new PC and i don't know whats causing it, iv even run the eve repair tool to try and fix the problem and i would say it happens every 10 to 30 min when im in a fleet and it can every 2 min if im clicking on things alot. Here are my PC specs to see if its the hard ware but i doubt it because this only happens in eve but here anyway.

Processor(s)

Processor
CPU_Name: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
CPU_Manufacturer: GenuineIntel
CPU_Caption: Intel64 Family 6 Model 45 Stepping 7
CPU_Version:
CPU_ProcessorId: BFEBFBFF000206D7
CPU_CurrentClockSpeed: 1188MHz
CPU_AddressWidth: 64Bits
CPU_DataWidth: 64Bits
CPU_SocketDesignation: CPU 1
Verified Hardware Device against Order: VARIABLEXYZ
Verify Correct Processor Frequency

System Memory


BIOS Information

BIOS_Manufacturer: Alienware
BIOS_Name: BIOS Date: 02/08/12 15:27:32 Ver: 04.06.05
BIOS_Version1: A03
BIOS_Version2: ALWARE - 1072009

Motherboard Information

MB_Manufacturer: Alienware
MB_Product: 07JNH0
MB_SerialNumber: ..CN697022350389.
MB_Version: A00

Video Adapter

Video_Caption: AMD Radeon HD 7800 Series
Video_AdapterRAM: 0MB
Video_DriverVersion: 8.932.4.2000

Hard Drive(s)

ATA ST31000524AS SCSI Disk Device
Disk_Model: ATA ST31000524AS SCSI Disk Device
Disk_Size: 1000 GB
Disk_Partitions: 4
Disk_TotalHeads: 255
Disk_TotalCylinders: 121601
Disk_TotalTracks: 31008255
Disk_TracksPerCylinder: 255

Optical Drives / Other Storage

PLDS DVDRWBD DH-12E3S SCSI CdRom Device

OperatingSystem: MS Windows 7 Home Premium Edition


DirectXVersion: DirectX 11


IRQ Configuration

0 System timer
1 -empty-
2 -empty-
3 -empty-
4 Communications Port (COM1)
5 Intel(R) C600/X79 series chipset SMBus Host Controller - 1D22
6 -empty-
7 -empty-
8 System CMOS/real time clock
9 -empty-
10 -empty-
11 -empty-
12 -empty-
13 Numeric data processor
14 -empty-
15 -empty-
16 Intel(R) C600/X79 series chipset PCI Express Root Port 2 - 1D12
16 Intel(R) C600/X79 series chipset PCI Express Virtual Root Port - 1D3E
16 Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D
17 High Definition Audio Controller
17 Intel(R) C600/X79 series chipset PCI Express Root Port 1 - 1D10
19 Intel(R) C600/X79 series chipset PCI Express Root Port 4 - 1D16
19 Intel(R) C600/X79 series chipset PCI Express Root Port 8 - 1D1E
22 Intel(R) C600/X79 series chipset High Definition Audio Controller - 1D20
23 Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26
26 Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 1a - 3C02
26 Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 1b - 3C03
32 Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 2a - 3C04
40 Intel(R) Xeon(R) Processor E5 Product Family/Core i7 IIO PCI Express Root Port 3a in PCI Express Mode - 3C08
44 High Definition Audio Controller
190 Microsoft ACPI-Compliant System
brutorans
Republic Military School
Minmatar Republic
#2 - 2012-05-23 16:19:03 UTC
Grab yourself a copy of GPU-Z and check what your GPU temperatures are like when playing eve. It may be your machine is overheating when under heavy load IE when there are lots of ships on screen moving about shooting the hell out of each other.

GPU-Z Link

Once you have that installed, go to the sensors tab and check the log to file box at the bottom. leave it running in the background and start playing eve normally. If/when the computer locks up, open the log file you made (it will ask you where you want to save it, your documents is a good place) and copy/paste the LAST 10 LINES back here. The file will be huge, but we don't need all of it, just a snapshot of what's going on when the machine locks up.
Kha Belenth
Native Freshfood
Minmatar Republic
#3 - 2012-05-23 16:58:33 UTC
Well the CPU is liquid cooled and inside the hottest it gets is around 87 F
brutorans
Republic Military School
Minmatar Republic
#4 - 2012-05-23 18:08:34 UTC
The CPU and the GPU are not the same thing, but since the CPU is liquid cooled, is the Graphics card also liquid cooled? are there pipes that go in and out? have you checked the temperatures of the GPU under load to see if the cooling system is working?

Hardware issues are usually much easier to detect and resolve then software ones which is why i'm starting here. If the card stays cool under load then we can check out what software issues might be causing this.
Kha Belenth
Native Freshfood
Minmatar Republic
#5 - 2012-05-25 02:50:43 UTC  |  Edited by: Kha Belenth
I talked to my corp mate about what you said and he seemed to have found out what was the problem, it was the graphics card driver alienware set up either they gave me the wrong one or it had bugs in it. I had to uninstall it then go download the right one with no bugs and since then it hasn't locked up so i think the problem is solved thanks to your hints. Thanks man you've been very helpful \o/