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Working at CCP : Glass Door Reviews.

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TheBreadMuncher
Protus Correction Facility Inc.
#21 - 2012-05-24 17:59:58 UTC
Something tells me, then, that the only people who are allowed to post on the forums are the senior management...

The employees must hate us for what we demand compared to what they get paid and rewarded for.

"We will create the introduction thread if that is requested by the community. Also, we will have an ISD Seminar about the CCL team in the coming weeks in which you can ask your questions about the CCL team and provide some constructive feedback to us." - Countless pages of locked threads and numerous permabanned accounts later, change is coming.
Arcelian
0nus
#22 - 2012-05-24 18:13:29 UTC  |  Edited by: Arcelian
Quite disturbing, though I do think there's some bullcrap sprinkled in there by disgruntled players. Not disgruntled employees.
Alxea
Unstable Pirate Sharks Of The Damed Sea
#23 - 2012-05-24 18:15:32 UTC
Amanda Steiner wrote:
Hi everyone, I stumbled upon this while surfing. Is CCP really that awful of a place to work at? :P

I always thought working at CCP and on one of my favourite games would be awesomesauce


http://www.glassdoor.com/Reviews/CCP-Reviews-E159347.htm

This is just one of the comments I saw...


Pros

Most of the staff working at CCP are very talented and make it very easy to fit in which is important when you are moving to Iceland from overseas. The Office it's self is pleasant to work in and the equipment provided is good.

Cons

There is almost no career development possible and training is almost non existant. In order to progress within the company it is very much a case of who you know not what you know. Communication within the company is shocklingy bad many emails are ignored and never responded to and the constant need for chasing people to get them to handle an issue they should be dealing with is a huge waste of everyones time.

Documentation and best practice are are lacking and although this has been improving it still falls short of what is expected within similar companies.


and



Pros

The atmosphere is much more casual than in a corporate environment and you get to work with extremely smart and talented people. Part of management has genuine concern and care for the employees.

Cons

Communication and knowledge sharing is a disaster, there is little or no documentation for older areas of development and documentation is still considered optional by many. There are multiple braking points in communication, especially on the vertical (between upper management and the work floor).
There is a blatant lack of vision and direction for the project I work on and the people leading it are allowed to remain in their position on a basis of friendship rather than competence.
Structure and process are anathema to many employees, including management. There is an irrational fear of becoming "too corporate" or losing the "company culture" (which pretty much equals to partying) and so management refuses to implement or even consider sorely needed order in the organizational chaos.

Advice to Senior Management

Clean up house, put some proper processes and communication structures in place, listen to your staff and customers instead of running off with hare-brained ideas.

Crucible and Inferno proves otherwise. Since they made a lot of people happy by just focusing on ships! Your talking about the failure of Incarna and that was so last year. A lot has changed since then. Their direction has been only full of win so far. Their vision was pretty clear in fanfest! More ship stuff to come for the rest of the year.
TheBreadMuncher
Protus Correction Facility Inc.
#24 - 2012-05-24 18:26:47 UTC
Arcelian wrote:
Quite disturbing, though I do think there's some bullcrap sprinkled in there by disgruntled players. Not disgruntled employees.


Along the same theme? If EVE has taught me one thing, it's that disgruntled players can't cooperate. Therefore, they'd never co-ordinate these many responses.

"We will create the introduction thread if that is requested by the community. Also, we will have an ISD Seminar about the CCL team in the coming weeks in which you can ask your questions about the CCL team and provide some constructive feedback to us." - Countless pages of locked threads and numerous permabanned accounts later, change is coming.
Vera Algaert
Republic University
Minmatar Republic
#25 - 2012-05-24 18:31:18 UTC  |  Edited by: Vera Algaert
TheBreadMuncher wrote:
Something tells me, then, that the only people who are allowed to post on the forums are the senior management...

The employees must hate us for what we demand compared to what they get paid and rewarded for.

that's actually a good point which came up a few times during monocle-gate (mostly on fhc, though) but was never emphasized properly.

when management sets unreasonable deadlines we tend to accuse the rank and file of being too incompetent to write decent code.

it's very hard for an outsider to see where the source of any problem is, but indifferently bashing ccp employees as a group leads to exactly the "us vs them" mentality that Hilmar's "see what they do, not what they say" email demonstrated.

In most cases the rank-and-file developer does probably share many of our concerns (they want to deliver quality work) and we should at least try to avoid alienating those who could be our allies (even if they are silent allies) within CCP.

.
Vyl Vit
#26 - 2012-05-24 18:35:13 UTC  |  Edited by: Vyl Vit
The two most telling quotes that explain it all. Arrogance is a form of blindness. It's written all over CCP's interface with their customers - couched in "cool." One would have to assume only the arrogant CAN be arrogant, so it has to have infiltrated the workplace. Rookie mistake, one from which corps rarely recover.

"There are far too many secret back-room meetings that never get communicated out to the rest of us, even though they tell us that transparency is important. In a nutshell, top management are the type to tell you: do as we say, not as we do. Loving nonsensical pie charts, bar graphs, and point plots is a requirement to understand anything about the development of the game."

As far as the charts - statisticians use statistics much like a drunk uses a lamppost, more for propping themselves up than for illumination.

"With the amount of mid and high level management the studio has, you would think the products you're developing would be well managed, on-time, and under budget. Nothing is ever really on time, budgets aren't guaranteed, and quality can be lacking."

This second quote just serves to punctuate the arrogance. Seems upper management is enamored of its own voice.

IPO? They'd be ripped to shreds just on these two quotes. Sony, brace yourselves.

Paradise is like where you are right now, only much, much better.
CCP Phantom
C C P
C C P Alliance
#27 - 2012-05-24 19:12:08 UTC
Not relevant to EVE General Discussion.

Thread locked.

CCP Phantom - Senior Community Developer
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