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Eve client not accepting mouse clicks

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Manssell
OmiHyperMultiNationalDrunksConglomerate
#1 - 2012-05-22 16:03:02 UTC  |  Edited by: Manssell
So yea, since todays patch, about a third of my mouse clicks (either with a mouse, or trackpad) are actually being recognized by the EVE client. It also gets stuck like I have the mouse button held down when I do not the rest of the time. This is happening with any mouse I plug in, and only with the EVE client. Game pretty much unplayable!

Edit: this is happening every few times I load eve. Not all the time, but when it happens restarting does not work. So it's pretty random and I can't pin it down right now.
Vic Tenrach
Brutor Tribe
Minmatar Republic
#2 - 2012-05-22 19:41:57 UTC
I'm also getting this weird behavior. Playing on a MacBook Pro with the trackpad.
engjin
Native Freshfood
Minmatar Republic
#3 - 2012-05-22 21:03:14 UTC
Vic Tenrach wrote:
I'm also getting this weird behavior. Playing on a MacBook Pro with the trackpad.


Same for me
Vincent Athena
Photosynth
#4 - 2012-05-22 21:37:42 UTC
Working fine on my MBP.

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CCP Gangleri
C C P
C C P Alliance
#5 - 2012-05-22 22:53:31 UTC
Hi everyone, we are looking into this issue. To help us narrow down the cause it would be really helpful if everyone playing on a an MBP could post some additional data, both those that are having this issue and those that are not. Things like which model you have and which OS version you are running. You can get this data by clicking 'About This Mac' noting the OS version in the window that pops up and the 'Model Identifier' from the window that opens when you hit 'More Info...' this data can really help up track down what might be causing this problem.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Manssell
OmiHyperMultiNationalDrunksConglomerate
#6 - 2012-05-22 23:04:45 UTC
Sure.

OS 10.6.8
8 gig ram
2.2 GHZ Core i7

Model Identifier: MacBookPro8,3

Bug report #135772
Glo Basker
Heaven's Harvesters
#7 - 2012-05-23 04:13:26 UTC
OS 10.7.4
4GB RAM
2.3Ghz i7

Model Identifier: MacBookPro8,3
Vic Tenrach
Brutor Tribe
Minmatar Republic
#8 - 2012-05-23 06:05:51 UTC  |  Edited by: Vic Tenrach
CCP Gangleri wrote:
Hi everyone, we are looking into this issue. To help us narrow down the cause it would be really helpful if everyone playing on a an MBP could post some additional data, both those that are having this issue and those that are not. Things like which model you have and which OS version you are running. You can get this data by clicking 'About This Mac' noting the OS version in the window that pops up and the 'Model Identifier' from the window that opens when you hit 'More Info...' this data can really help up track down what might be causing this problem.


Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
System Version: Mac OS X 10.7.4 (11E53)

I've also reported this as a bug using the in-game bugreport tool. As it stands, the game is pretty unusable since mouse presses, releases, and scrolling are very flaky.

EDIT: Here's the text from my bugreport:

After logging into Inferno, using the EVE client has become very difficult. It appears as if mouse events are randomly dropped/ignored/not handled. I play on a MacBook Pro laptop, and use the built-in Trackpad and keyboard.
When trying to click a tab/button/window, nothing happens, I click again, sometimes it works, sometimes not. If I press and hold long enough, it seems to see clicks more often (but not always). Releasing the mouse is just as flaky. While trying to position the text cursor in a text editor (like when editing this bug report), it appears EVE thinks the button is still pressed after I´ve released the mouse, and newly input characters immediatly become selected (and since they are selected, each character i input replaces the previous).

UPDATE: Connecting an external USB mouse does not change anything. The behavior with the mouse and the internal trackpad is the same.

UPDATE: 2-finger scrolling with the trackpad is also very flaky.

UPDATE: Restting window positions (while investigating suggestions for my other bug reports) seems to have fixed this problem for me. The client is much more responsive and behavior feels correct now.

UPDATE: While resetting window positions helped a bit, after using the client for a few minutes, the problem still persists, and seems to progressively get worse.
Enrick Frostbite
The Scope
Gallente Federation
#9 - 2012-05-23 07:37:32 UTC
Same problem as the others.

MacBook 7,1
OS X 10.6.8

MacBook Pro 3,1
OS X 10.5.8
Vincent Athena
Photosynth
#10 - 2012-05-23 15:09:03 UTC
This bug suddenly popped up for me last night. It seemed to manifest itself as the mouse button release events being not seen. That is after a mouse click the game behaves as though the mouse button is being held down. Repeatedly clicking the mouse at any location you want to click, and testing to see if the mouse is in fact released, is a very very annoying workaround. But I did manage to get through Blockade L4 that way.

Re-logging made everything work again, and the bug has not reoccurred.

Model Identifier: MacBookPro6,1
Processor 2.66 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GT 330M 512 MB
Software Mac OS X Lion 10.7.4 (11E53)

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engjin
Native Freshfood
Minmatar Republic
#11 - 2012-05-23 21:14:53 UTC
CCP Gangleri wrote:
Hi everyone, we are looking into this issue. To help us narrow down the cause it would be really helpful if everyone playing on a an MBP could post some additional data, both those that are having this issue and those that are not. Things like which model you have and which OS version you are running. You can get this data by clicking 'About This Mac' noting the OS version in the window that pops up and the 'Model Identifier' from the window that opens when you hit 'More Info...' this data can really help up track down what might be causing this problem.


OS 10.7.3
2.93 GHz Intel Core 2 Duo
4 GB 1067 Mhz DDR3
MacBookPro5,2
Volstruis
Kybernauts
Kybernauts Clade
#12 - 2012-05-23 21:30:44 UTC
Same issue:

Macbook Air 11 inch 2011
1.4 GHZ
2 gig ram
10.6.8
Cleith
The Bold and the Beautiful
#13 - 2012-05-23 22:01:03 UTC
same issue

OS 10.6.8
2 GHz Intel Core 2 Duo
4 GB ram
MacBook5,2
Budd Fonulique
The Bridges Ultimatum
#14 - 2012-05-24 03:44:23 UTC
same issue
mac book pro
15-inch, 2.53GHz, mid 2009
8GB
Nvidia Geforce 9400m 256 MB
Mac OSX lion 10.7.4
Ondralas Vatar
Brave Newbies Inc.
Brave Collective
#15 - 2012-05-24 20:58:48 UTC
Same issue, restarting the machine/client will sometimes solve the issue but it usually takes multiple attempts. Once it's working, it works, and the behavior will not manifest until a future restart.

MacBook Pro
13-inch, Mid 2009
Processor: 2.26GHz Intel Core 2 Duo
Memory: 8GB 1067MHz DDR3
Graphics: NVIDIA GeForce 9400M 256MB
Operating System: Mac OS X Lion 10.7.4 (11E53)

Behavior noted when operating the client both with the built-in trackpad and with a Microsoft Comfort Mouse 4500 connected via USB. Have not yet attempted with a Bluetooth mouse. Behavior is not manifesting in the launcher.
Ixitch
Glory-Hole
#16 - 2012-05-25 02:10:04 UTC
Same thing is happening for me, restarting the client doesn't fix the problem.

OS 10.7.4
4GB RAM
2.2 GHz i7
Model Identifier: MacBookPro8,2
grumpychops
The Farting Unicorns
#17 - 2012-05-25 06:52:26 UTC
Same thing, across 9 clients and 3 computers.

MacBookPro
2.5ghz core 2 duo
4gb 667 mhz ddr2 ram
nvidia geforce 8600m gt 512 mb
osx lion 10.7.3
(using built in trackpad)

imac X2
27-inch, Mid 2011
3.1 GHz Intel Core i5
12 GB 1333 MHz DDR3
AMD Radeon HD 6970M 1024 MB
Mac OS X Lion 10.7.4 (11E53)
(using wireless trackpad and magic mouse)
Flame Hawk
House of Stark
#18 - 2012-05-25 10:10:38 UTC
Same issue as everyone else.

Restarting the client and anything else I try doesn't fix the problem.

Basically eve is unplayable with this issue.

OS 10.7.4
4GB RAM
2.4 GHz i5
Model Identifier: MacBookPro8,1
Velos Khan
Doomheim
#19 - 2012-05-26 12:26:37 UTC
I am having the same issue

Here is my info

OS 10.6.8
MacBook 5,1

I use the trackpad
Kirion Thurhan
Muscogee Coosa LLC
#20 - 2012-05-26 21:30:26 UTC
It is not just a MacBook Pro problem. I have the same problem on my Hackintosh. No problems before the update. I am using a Microsoft Explorer wireless mouse.



Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Intel Core i5
Processor Speed: 3.29 GHz
Memory: 4 GB

OS X Lion 10.7.4

Graphics: Chipset Model: AMD Radeon HD 6870 Series
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