Test Server Feedback

We've been looking into a bug that some of you are experiencing where an effect or ship or other asset is displayed as a white texture. The most common representation of this is a white concentric quarter circle which is shown during an explosion effect.

We believe this issue is caused by the graphics card depleting all the Video Memory available and we'd like your help to confirm this theory.

If any of you have experienced something like this a few minutes of your time would help us out a lot.

We'd like you to do the following:

1) Download GPU-z from this url : http://www.techpowerup.com/downloads/2137/TechPowerUp_GPU-Z_v0.6.2.html
2) Start GPU-z at the point the issue occurs or before you start playing Eve.
3) From the Graphics card tab make note of the Memory size
4) From the Sensors tab make note of the amount of Memory used

Finally please reply using the following:
1) Time from starting eve to the issue occurring
2) Are your graphics settings low middle or high?
3) Graphics card
4) Memory Size from GPU-z
5) Memory Used at the time of the issue occurring

I can confirm that this issue already happens with current version of EVE (the playing version). I usually run into this problem with stations, they are completly rendered in white once this issue occurs.

The white squares stuff only happens to me in planetary mode, all planetary structures are not painted and instead we see white squares in their place.


It only hapens to the first (any) planet I open and if I open another planet the problem is fixed until I log and relog.
This happens only from time to time and not everytime I log.

I have the latest drivers for a ATI Radeon HD 5800
Intel Core Quad Q9550 2.83 Ghz
8GB memory
windows 7 64

Some tips from a fellow programmer: when I open the planet it takes 2 seconds and the grafics stalls, I checked it wasn't the CPU but the disk. It seams to be the bottleneck and the problem cause for this for some reason I think the texture wasn't loaded because the disk didn't delivery it on time, maybe a time out somewhere... hope it helps.

hrm, this should really be stickied in GD tbh, it's a current problem on TQ and won't get much visibility here.

I'll get gpu-z, but it's happened to me a few times already so I can tell you you're probably on the right track with the vid memory issue, just undocked 3 clients and only have 50mb graphics memory remaining, that's with 2 pods and a BS sitting outside a station. Palit GTX470
I've noticed this problem occurs after I load some high asset scenes, eg l5 mission fighting caldari, lots of missiles and rails flying around. Sometimes I'll need to warp an alt in and that has to load the whole scene as well, this is where I'll start to notice weird things, torp explosions showing white and only half there, HM/Cruise explosions showing white and expanding forever like torp explosions do.

The sheen on the ship/station where HDR would usually show, sorta seems to suddenly get too much HDR and bleeds white into surroundings.
Alpha layers don't render correctly when this issue starts.
Gates have the weirdest effects, they continually loop for me, except the effect sorta looks like a huge white spinning glowing flower thing in the middle of the gate. I'll try and fraps it.


Anyway problem resolves itself with a relog, replicate by multiboxing and warping to high asset scenes with a few clients.

The white boxes where parts of the planet surface don't get rendered is a pretty old bug - it was going on last fall when I was heavily into Planetary Interaction. There wasn't much rhyme or reason, you'd just bring up the planet on a low-settings client and parts of the surface wouldn't render until you exit the planet and come back in.

I know that every time I cyno away from a station on TQ, the whole area explodes into white circles and the client freezes for a moment, it looks kinda like fireworks but I know it's a graphics bug

I saw this during the burn jita event

http://i.imgur.com/ZN5X9.jpg

GTX295 1GB Video memory

bout the same thing for me. 5 hours in around 650MB of memory used, white stuff starts happening. First time its really happened to me

I have seen this on TQ. GTX560 1GB VRAM, was doing a mission at the time.

Installing GPU-Z.

Ive had graphics bugs on singularity, usually upon undock, but not always, where either my entire screen turns white except for part of my ship, or i get these bright green lines, sometimes straight, sometimes circular, across the entire screen. My fps also always goes down to less then 1 when this happens.

Edit: forgot to mention, redocking and undocking again always fixes this.