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Recent Sisi proxy or client connection issue
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Daneel Trevize
Give my 11percent back
#1 - 2012-05-14 13:27:27 UTC  |  Edited by: Daneel Trevize
Sometime around this weekend I believe, a server or client change has led to near-constant connection issues for me using Sisi.

The client can take many seconds to actually log in to the chosen character, far longer than usual, and the FPS monitor shows good ~60fps rate while it's blackscreen. Then if/when logged in, it'll soon fail with a blackscreen and a double, overlapping popup dialog about Connection Lost, with the button options to Restart or Quit.

I think this is a new dialog, I don't think I'd seen it before the recent issue.
Running multiple clients seems to make them even more likely to lose connection, but also this particular character seems more likely to drop even when my alt's client's be logged on first or for longer.

I have tried clearing the cache and the sisilauncher's repair client option, repeatedly. As well as giving it hours/days and trying again, to only experience the same regular disconnects.
The rest of my internet seems fine. So I'm suspecting the Sisi client or (proxy) server are responsible.

Edit: here's an example of the double dialog. That was with 1 client running. Before the connection drops, there's at least 1 Outstanding thing according to the client Network monitor, which doesn't seem unusual. I'm rarely running said monitor, fwiw. Sometimes there's 3 connecton lost dialogs.
Daneel Trevize
Give my 11percent back
#2 - 2012-05-14 21:39:42 UTC
Yeah so TQ's fine, and this has been happening to me for Sisi for days. It's not funny, and there's a Mass Test tomorrow. So does anyone have any ideas, or similar experiences? Or is it going to be a huge fail in <24hours?
Daneel Trevize
Give my 11percent back
#3 - 2012-05-15 14:04:44 UTC
Problem still occuring. Got a new popup in the mix just now
Quote:
The transport has not yet been connected, or authentication was not successful.
When trying to undock, before/during the usual connection loss.
Daneel Trevize
Give my 11percent back
#4 - 2012-05-16 23:11:12 UTC  |  Edited by: Daneel Trevize
Really sick of this now. Been poking my Sisi install a bit to see if I can find a local cause. Noticed your SSL cert is invalid, perhaps something just started checking this on the server side?
Invalid Sisi Cert

Huh. An older Duality version of this file is very different and valid

Sisi game Launcher is restoring the invalid one whenever I remove/replace the file. An invalid cert is never good.

Don't think this is the cause though, it's sporadic whether I can even get to the character login & portraits before socket closed atm.

I'm willing to bet you have a piece of hardware or network routing crapping out, CCP. Please fix it.

Now trying with the Upload Crashes Automatically unticked, as if it might make a difference...

Suddenly stability for 2/3 clients...
Make that 1/3. Spoke too soon.
Back to being complete bullshit.
Why can't I remain connected, just to Sisi?!
Daneel Trevize
Give my 11percent back
#5 - 2012-05-17 11:23:22 UTC  |  Edited by: Daneel Trevize
From LogServer
Quote:
Closing connection to 87.237.38.50:26000: {'reasonCode': None, 'reason': u'The socket was closed', 'exception': error(10054, 'An existing connection was forcibly closed by the remote host'), 'reasonArgs': {}}
What?

Ran some tracetrs for 87.237.38.50, got:
Quote:
15 20 ms 21 ms * srv248-e.ccp.cc [87.237.36.248]
That's an * rather than a result, once, but not regularly (from 5 or so runs). The usual end part is
Quote:
14 22 ms 22 ms 21 ms srv245-e.ccp.cc [87.237.36.245]
15 24 ms 20 ms 21 ms srv248-e.ccp.cc [87.237.36.248]
16 23 ms 23 ms 23 ms srv50-g.ccp.cc [87.237.38.50]

Tracert to either of those -e.ccp.cc IPs results in
Quote:
13 213-152.240-254.PXu259.above.net [213.152.240.254] reports:

Destination net unreachable.
Don't know if that's a problem. Obviously why I try contact beyond I get through, perhaps the networks are set to drop such external probings to pure routing locations?

I do also seem to have a piece of BT infrastructure at 217.41.222.18, 5th on my route to Sisi, that rather reliably but not always drops at least 1 ping too. E.g.
Quote:
5 15 ms 14 ms * 217.41.222.18


5 15 ms * * 217.41.222.18


5 16 ms 15 ms 15 ms 217.41.222.18


Edit: ok about 6 hours later I figured it was a good idea to check my route to TQ's different or not comared to Sisi, being as TQ seems fine for me. And it's the same route except the destination, so that probably rules that out.
I'm just going to nuke my Sisi folder and have SisiLauncher rebuild it.
Daneel Trevize
Give my 11percent back
#6 - 2012-05-17 19:15:22 UTC
Still I can run 3 TQ clients fine and 0 Sisi ones reliably. Still random but very frequent Socket Closed/Connection lost errors when trying to do anything with the test server. I hope a signifaction fraction of users don't experience this next week... Ugh
Daneel Trevize
Give my 11percent back
#7 - 2012-05-18 13:59:54 UTC  |  Edited by: Daneel Trevize
Local Session corrupt
Happened when trying Sisi clients after today's patch. Only had that error one or twice before, quite some time ago iirc.

I'm still unable to reliably log in & use Sisi clients, I can seem to get a few minutes out of one, but several tends to lead to them all having connections die within seconds, even before character selection. But sometimes there's many minutes with 2 running otherwise without issue.

TQ clients and wider internet seems fine. Local machine is unchanged and seems fine performing other resource-intensive games & tasks.

This character/account seems especially liable to fail to even log in to Sisi.
Daneel Trevize
Give my 11percent back
#8 - 2012-05-18 16:41:04 UTC  |  Edited by: Daneel Trevize
Had a google, seems this error has happened before to many on TQ.
http://community.eveonline.com/ingameboard.asp?a=topic&threadID=1038603
http://community.eveonline.com/ingameboard.asp?a=topic&threadID=1424990
As per that second devpost, has something changed about the Sisi protocol? Because I'm using the UK's largest ISP (afaik) and if they're going to start falsly filtering/flagging Inferno connections, well, that might not go down well with a lot of people. Especially if the same vendor still only updates on Mondays, and there's only one before 22nd May. Ugh

Edit: So there was another patch, and I restarted my router (as per last straw suggestions). Seems to be working at last, 2 clients for 15mins+. Sisi's going down again anyway but this issue may be resolved. IDK if it was the update or the router or something else though.