These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
123Next pageLast page
 

[ATI - HD7*** Series] System Freeze

First post First post
Author
Previous Topic Next Topic
Baitrix
J Trade Inc.
#1 - 2012-05-16 06:40:17 UTC  |  Edited by: Baitrix
Hi all

I recently bought a ATI HD7970 for it's large amount of display ports (4) + 2 DVI and obviously it's (promised) performance.

With EVE though I now get System freezes when I have two or three Clients opened.
Usually this is triggered by opening the map a few times (i guess there's some gpu intense operation happening).
The system will then freeze completely! Sound loops, Display freezes and I have to hard-reset (reset does not work, only power button 4secs).
This also happens without any sound enabled, so it's definitely not the soundcard.

Drivers are the latest, tried with .4 (latest) and .3

Seperate EVE-Clients don't help either (With each of the three clients set to its "own" ATI Card (1,2,3) (no I don't have CF, but eve shows cards 1-3).

Just wondering if I should send the Card back for RMA or if it's really just ATI & EVE ...
No Crashes with FurMark stressing the Card or any other Games.

Thanks a lot in advance!

Cheers,
- B

Edit: This still happens with latest 12.8 Drivers and also with just one (1) client!
Edit+: Also happens with 12.9 Beta Drivers *sigh*

Things Tried but still having system freezes/crashes

  • Disabled Flash Acceleration
  • Full OS Reinstall
  • GPU Stress Test (no crash triggered)
  • GPU Memory Stress Test (no crash triggered)
  • Disabled/uninstalled HDMI/DP Audio Drivers/Device (see this post )
  • Disabled AA in EVE
  • Set Interval to "Default"
deTocni
Doomheim
#2 - 2012-05-16 12:33:14 UTC
I've been having the same sort of problem running 2 clients with ATI 6950. I am running all the current drivers ect.

This problem started about a patch or 2 ago, before that no problems at all.
COMM4NDER
Legendary Umbrellas
#3 - 2012-05-16 13:22:54 UTC
Sure the crashing is not related to memory or hardware? Complete freezes tells me its probably RAM issue.

[url=https://github.com/CommanderAlchemy/.bin/blob/master/eve] EVE - Online Launcher [Linux] [/url] Installs, launches character prefixes (both SISI & Tranquility). Simplescreenrecorder shm inject
Baitrix
J Trade Inc.
#4 - 2012-05-16 15:22:25 UTC
COMM4NDER wrote:
Sure the crashing is not related to memory or hardware? Complete freezes tells me its probably RAM issue.

Yes, 100% certain.
Used nvidia cards before and it was 200% stable... IF they would crash due to beta flash plugins they would not freeze the whole system! All it would do was simply flash screens and tell me that my display drivers crashed but recovered successfully...
Too bad ATI still does not have such a feature... this is so fail, there are no words tbh.

I guess I should've stood away from ATI as I have in the past....

@deTocni :
any workaround?

Did you revert to the old drivers?

Cheers,
- B
COMM4NDER
Legendary Umbrellas
#5 - 2012-05-16 17:18:44 UTC
Baitrix wrote:
COMM4NDER wrote:
Sure the crashing is not related to memory or hardware? Complete freezes tells me its probably RAM issue.

Yes, 100% certain.
Used nvidia cards before and it was 200% stable... IF they would crash due to beta flash plugins they would not freeze the whole system! All it would do was simply flash screens and tell me that my display drivers crashed but recovered successfully...
Too bad ATI still does not have such a feature... this is so fail, there are no words tbh.

I guess I should've stood away from ATI as I have in the past....

@deTocni :
any workaround?

Did you revert to the old drivers?

Cheers,
- B



They have, never had a system freeze on Windows caused by drivers, crashes i had when I was using Crossfire then it would reset the driver as you speak, that feature has been in since ages.

Do run a memtest86+ just to be sure, thats atleast my advice.

[url=https://github.com/CommanderAlchemy/.bin/blob/master/eve] EVE - Online Launcher [Linux] [/url] Installs, launches character prefixes (both SISI & Tranquility). Simplescreenrecorder shm inject
Baitrix
J Trade Inc.
#6 - 2012-05-16 17:33:32 UTC
COMM4NDER wrote:
[quote=Baitrix]

They have, never had a system freeze on Windows caused by drivers, crashes i had when I was using Crossfire then it would reset the driver as you speak, that feature has been in since ages.

Do run a memtest86+ just to be sure, thats atleast my advice.


Well, I'm not the only one apparently and given that the response was rather quick I got my money on there being a lot more people having their entire systems freeze...

Ran a full memtest btw today, all fine...

As said, it worked on the same hardware perfectly with nvidia.

Do you happen to know of any tool that does memtest on the Graphics card RAM? since that could be the last non-eve related thing that might be the culprit... The card has 3Gigs of ram so in theory it could explain the freezes when having three EVE Clients opened.

Cheers,
- B
COMM4NDER
Legendary Umbrellas
#7 - 2012-05-16 18:06:30 UTC  |  Edited by: COMM4NDER
Baitrix wrote:
COMM4NDER wrote:
[quote=Baitrix]

They have, never had a system freeze on Windows caused by drivers, crashes i had when I was using Crossfire then it would reset the driver as you speak, that feature has been in since ages.

Do run a memtest86+ just to be sure, thats atleast my advice.


Well, I'm not the only one apparently and given that the response was rather quick I got my money on there being a lot more people having their entire systems freeze...

Ran a full memtest btw today, all fine...

As said, it worked on the same hardware perfectly with nvidia.

Do you happen to know of any tool that does memtest on the Graphics card RAM? since that could be the last non-eve related thing that might be the culprit... The card has 3Gigs of ram so in theory it could explain the freezes when having three EVE Clients opened.

Cheers,
- B


Hm i know that there was atleast one application that tested or stressed the vram on a GPU.

Could try http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en But not sure how good it is. OCCT had some gpu features but dunno if it tested vram.

Also im running 2 clients without any issues on my 2gb 6970 card. Also check the vram usage when playing with gpuz and see if its not out of memory, seems like EVE may have a memory leak.

[url=https://github.com/CommanderAlchemy/.bin/blob/master/eve] EVE - Online Launcher [Linux] [/url] Installs, launches character prefixes (both SISI & Tranquility). Simplescreenrecorder shm inject
deTocni
Doomheim
#8 - 2012-05-17 05:38:35 UTC
Baitrix wrote:
COMM4NDER wrote:
Sure the crashing is not related to memory or hardware? Complete freezes tells me its probably RAM issue.

Yes, 100% certain.
Used nvidia cards before and it was 200% stable... IF they would crash due to beta flash plugins they would not freeze the whole system! All it would do was simply flash screens and tell me that my display drivers crashed but recovered successfully...
Too bad ATI still does not have such a feature... this is so fail, there are no words tbh.

I guess I should've stood away from ATI as I have in the past....

@deTocni :
any workaround?

Did you revert to the old drivers?

Cheers,
- B

No work around afaik, the problem i have been having is similar to yours but i do not need to do a system restart, also when my system freezes it tends to be around POS shields and lasts anything from a few seconds to 1 minute before it comes good again.
Baitrix
J Trade Inc.
#9 - 2012-05-19 08:13:29 UTC
COMM4NDER wrote:

Hm i know that there was atleast one application that tested or stressed the vram on a GPU.

Could try http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en But not sure how good it is. OCCT had some gpu features but dunno if it tested vram.

Also im running 2 clients without any issues on my 2gb 6970 card. Also check the vram usage when playing with gpuz and see if its not out of memory, seems like EVE may have a memory leak.


Ran full Test, checking the entire RAM with that tool... monitored status of the card with GPU-Z.. nothing...
Only EVE manages to make the entire System freeze...

If the graphics card wasn't the only thing I changed, I would hardly suspect it...
The load on it when(or just before) freezing the system is low (monitored with GPU-Z again).
Memory usage also is only at around 400MB !!!

I'm a little lost... guessing it's just some weird GPU error, so I sent the Card back for RMA, hoping they will actually give me a different one and not just send the same one back ;-)

Would be great to know if anyone actually can use this card with EVE and 3 clients at all.... Could be that the card is "too new", for ATI at least, given that it's "only" a few months old... -,-
Baitrix
J Trade Inc.
#10 - 2012-05-29 09:11:22 UTC  |  Edited by: Baitrix
Bad news, the shop says all of his tests would run through successfully on the card...
so they just gonna send it back...

Conclusions:
1. Never buy ATI, ever
2. Don't use that shop anymore... not really customer friendly as I kindly asked him to give me a ****** nvidia card instead... to no avail...

CCP: PLEASE fix this (even if it's ATIs fault, they suck @ programming)!!!
Kara Books
Deal with IT.
#11 - 2012-05-31 04:21:25 UTC
Client runs fine dual boxing, 2 ATi GPU's in crossfire.

I am getting some odd glitches with the actual Game client, were not the only ones and iv never seen so many complaints before.
Kara Books
Deal with IT.
#12 - 2012-05-31 04:26:30 UTC
COMM4NDER wrote:
Baitrix wrote:
COMM4NDER wrote:
[quote=Baitrix]

They have, never had a system freeze on Windows caused by drivers, crashes i had when I was using Crossfire then it would reset the driver as you speak, that feature has been in since ages.

Do run a memtest86+ just to be sure, thats atleast my advice.


Well, I'm not the only one apparently and given that the response was rather quick I got my money on there being a lot more people having their entire systems freeze...

Ran a full memtest btw today, all fine...

As said, it worked on the same hardware perfectly with nvidia.

Do you happen to know of any tool that does memtest on the Graphics card RAM? since that could be the last non-eve related thing that might be the culprit... The card has 3Gigs of ram so in theory it could explain the freezes when having three EVE Clients opened.

Cheers,
- B


Hm i know that there was atleast one application that tested or stressed the vram on a GPU.

Could try http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en But not sure how good it is. OCCT had some gpu features but dunno if it tested vram.

Also im running 2 clients without any issues on my 2gb 6970 card. Also check the vram usage when playing with gpuz and see if its not out of memory, seems like EVE may have a memory leak.


You may be onto CCP with the memory leak, it would explain everything every ones experiencing quite perfectly.
Baitrix
J Trade Inc.
#13 - 2012-06-05 19:08:37 UTC  |  Edited by: Baitrix
ATI seems to have shipped crap they won't take back...
google for "hd7970 system crash" you'll find tons of threads by now...
affects WoW and a lot of other games as well it seems...
Xashra
Trinity Engineering and Research
#14 - 2012-06-05 20:11:44 UTC
I also have a 7970 and have had several issues. This is not a RAM issue or any other type of system issue other than the video card drivers. There are two types of errors that occur with the card one being a display port failure when using multiple monitors and the other being a complete system freeze. I have spent a ton of time documenting the problem and relaying what I have seen to ATI. I have even been able to replicate the problem on a 5770 using 12.5 beta drivers. Unfortunately you are just going to have to wait until ATI comes out with a better fix. The only advice I can give you is remove all AMD files and drivers and reinstall the latest 12.4 drivers and then install the latest CAP (12.6 Beta CAP 1) download. The latest drivers + CAP tests I have run haven't seen a system freeze yet but I did have one display port failure. Still it is more stable than anything I have seen released yet.

This is no different than when I purchased a 5770 right when it came out. It took several months for some of the bugs to get weeded out. People can say what they want about ATI but I have two other systems with Nvidia cards and they have had their issues as well. If you buy a bleeding edge product you have to expect some issues until drivers are perfected. I will still put my single 7970 against any other single card out there.
Jumols
State War Academy
Caldari State
#15 - 2012-06-16 14:18:00 UTC
I'm also getting this. Same card: ATI Radeon HD 7970. Eve crashes sporadically. It seems to almost always occur when the star map is launched. The system completely freezes (graphics, keyboard, mouse) and I have to hard reset. I had a ratty laptop before I recently upgraded my computer and I never experienced the freeze ups with the laptop.
Core 2Duo
Elite Death Force
#16 - 2012-06-19 01:32:44 UTC
Jumols wrote:
I'm also getting this. Same card: ATI Radeon HD 7970. Eve crashes sporadically. It seems to almost always occur when the star map is launched. The system completely freezes (graphics, keyboard, mouse) and I have to hard reset. I had a ratty laptop before I recently upgraded my computer and I never experienced the freeze ups with the laptop.


I had the same issue with the HD 7870

Replaced the card with a GTX 670 and it hasn't frozen once...
Billy Kidd
Breaking Plaid
#17 - 2012-06-25 00:50:19 UTC
Does this seem to happen if you have a flash application (ie a game or a video) running in a browser in the background? If so, then right click on the flash app and disable hardware acceleration under the graphics tab. This should resolve the problem.
Jumols
State War Academy
Caldari State
#18 - 2012-06-26 05:15:36 UTC
Billy Kidd wrote:
Does this seem to happen if you have a flash application (ie a game or a video) running in a browser in the background? If so, then right click on the flash app and disable hardware acceleration under the graphics tab. This should resolve the problem.


I did disable it but it still occurred, especially when launching the in-game map. I downloaded and started using a 3rd party map and the game ran fine for quite a while (longer than usual), but just last night it froze up again (without me opening the map) while I was running two clients. Has anyone else fixed this yet? I'm emailing AMD about the problem and linking this thread. I might try the beta drivers that have been released too, despite the big scary waiver of warranty language.
Kha Belenth
Native Freshfood
Minmatar Republic
#19 - 2012-07-04 07:16:05 UTC  |  Edited by: Kha Belenth
Its the ATI cards i just got this new badass pc and it locks up only when im playing eve and it locks up the hole pc. CCP needs to fix this cuz i mainly got this pc to play eve and now it doesnt even work half the time and it has gotten me killed and poded before. So plz fix this i know u guys are all over Nvidia but plz make sure ATI cards work with your wounderful game cuz at this point i cant risk playing half the time cuz the pc lock ups are going to get me and my ships killed for no good reason.
Grimsha Chieve
Doomheim
#20 - 2012-07-04 15:12:51 UTC  |  Edited by: Grimsha Chieve
Edit: This happens with a single client, I dont multibox.

This has been happening for me for at least the last 5 days, I ran absolutely NO programs in the background. and it still crashed my entire system.
I'm glad i'm not the only one having this issue, I was worried i would have to buy a new card :(

These crashs have been during combat,
Opening the map
While scanning.

There is no consistency, and i cannot trigger a crash. Hopefully CCP fixes this soon.

Here are my specs, For whatever reason they may help.


Specs:
Operating System: Windows 7 Home Premium 64-bit
Motherboard: Gigabyte X79-UD3
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.8GHz
Card name: AMD Radeon HD 7900 Series
Ram: 8gb Kingston HyperX
Audio: (Realtek High Definition Audio)
123Next pageLast page