These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

CCPexe file stops working on alienware x51 at login

First post
Author
Previous Topic Next Topic
foxnod
Perkone
Caldari State
#1 - 2012-05-11 04:35:59 UTC
Just got a new computer and installed EVE. It runs the first time, but uses an unusually large amount of cpu and ram.

When I close the client and come back later, the client only goes so far as the char. selection screen. At that point the sound cuts out for a second and then the game crashes to desktop with the message "CCPexe file has stopped working".

I've cleared my caches,done fresh installs, used the repair tool, and tryed it in safemode and still can't log in; unless I completely erase the client from my PC and reinstall.


Intel I5
8 gigs RAM
GTX555
Windows 7 64bit
Sean O'Mannin
Belt Raiders.
The Curatores Veritatis Auxiliary
#2 - 2012-05-13 01:37:28 UTC
I'm having the same issue. Same computer and specs. What should I do?
foxnod
Perkone
Caldari State
#3 - 2012-05-14 22:26:23 UTC
I can't post the logs without getting the we were ganked message.
David Stanley
The Scope
Gallente Federation
#4 - 2012-05-15 12:21:42 UTC
i also have the same issue with the same computer, although with the I7 chip.

it had been working fine until last night, now it can only stay loggin in for 10 - 15 seconds max, after which i get the same message, "CCPexe file has stopped working"

the launcher stays open with no problems, the client can sit at the login screen with no problems, as soon as i login and get to character selection screen it happens.
the sybian
Federal Navy Academy
Gallente Federation
#5 - 2012-05-16 01:18:38 UTC
I have the same issue but with the i3 processer
CCP Sputnik
C C P
C C P Alliance
#6 - 2012-05-16 10:45:58 UTC  |  Edited by: CCP Sputnik
I've already poked our live team about this issue last week, will check today what the status is.

In the meantime could you guys please post your Bugreport IDs so I can make sure they are sorted correctly.

Please make sure there is a DxDiag report attached.

You can also check the Bug Reporting page on EVElopedia for further information about bug reporting.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
MinxVixen
Caldari Provisions
Caldari State
#7 - 2012-06-01 18:22:49 UTC  |  Edited by: MinxVixen
Getting exact same issues with a new alienware x51. Client has been crashing a lot (never been able to maintain dual client for more than a few minutes, single client mode also crashes extensively), and after today's patches I can't even get past the character log-in screen much without getting a crash.

I've updated graphics drivers and run the repair tool. Now it crashes more often...

Intel core i7
NVIDIA GeForce GTX555

UPDATE: yay! possible fixed this horrible bug. DISABLE THE 3rd Party AlienFX access.

I went on google, and there are comments of the alienfx screwing up other video games besides eve.

I can now verify no (current) eve crashes (even with dual client!), and heck I can even get my World of Tanks to load up properly (for once).
Blacksmoke16
Imperial Academy
#8 - 2012-06-02 18:40:47 UTC
Same issue, will try disabling the Alienware fx and will update after some time on.
Rusty Shacklefrd
Blue Republic
RvB - BLUE Republic
#9 - 2012-06-08 02:03:17 UTC
Please update us on this issue. I just bought the x51, and will be quite ticked off if I can not play.
CCP Sputnik
C C P
C C P Alliance
#10 - 2012-06-08 09:11:45 UTC
CCP Sputnik wrote:
... could you guys please post your Bugreport IDs so I can make sure they are sorted correctly.


This seem to have gotten lost in my last post.


MinxVixen wrote:
UPDATE: yay! possible fixed this horrible bug. DISABLE THE 3rd Party AlienFX access.

I went on google, and there are comments of the alienfx screwing up other video games besides eve.

I can now verify no (current) eve crashes (even with dual client!), and heck I can even get my World of Tanks to load up properly (for once).


Can somebody verify that disabling the 3rd Party AlienFX access is a viable workaround?

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Rusty Shacklefrd
Blue Republic
RvB - BLUE Republic
#11 - 2012-06-08 12:36:10 UTC
I will gladly do so in two weeks when I get my X51, but hopefully someone will beat me to it.
Xavier Keelan
Century Mining Corporation
#12 - 2012-06-09 06:47:55 UTC
CCP Sputnik wrote:
[quote=CCP Sputnik]

Can somebody verify that disabling the 3rd Party AlienFX access is a viable workaround?


YUP! That nails the issue, but it must be specific to the version of the AlienFX tool, cuz my alienware m17x does not have that issue.. But the x51 HATES my guts with the 3rd party access enabled...


Disable the 3rd party access guys, that nails the issue!

8 clients running strong now!
CCP Sputnik
C C P
C C P Alliance
#13 - 2012-06-11 11:24:42 UTC
Xavier Keelan wrote:
Disable the 3rd party access guys, that nails the issue!

8 clients running strong now!


Thank you very much for confirming this.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log