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No longer loading peoples pics

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Juno Libertas
Pandemic Horde Inc.
Pandemic Horde
#61 - 2012-04-25 05:26:48 UTC
Sigh It's now end of April and post-Escalation and they still haven't managed to fix it yet.

Version: Mac OS X 10.8 (Escalation)
Kaptajn Jespersen
Hispanic Vikings
#62 - 2012-04-25 06:54:16 UTC
Same problem as you guys. Problem with pictures of toons not loading. I have hoped Escalation would be the solution.

OS X version: 10.7.3
Approx. date of issue first occurring: January 2012
Clearing cache helps: Yes, but only for about an hour in Jita watching local chat.
Manssell
OmiHyperMultiNationalDrunksConglomerate
#63 - 2012-04-25 16:10:11 UTC
CCP Gangleri wrote:
We have found something, but it is still being investigated. Should have a solution by mid March not mid Feb as stated above.

The interim solution Konflikt is referring to was to revert to the previous situation which meant users downloading too many avatar images but that isn't being implemented unless a proper solution is deemed infeasible.


So it's now been 2.5 months since this update from you guys, 1.5 months past your estimate fix date, and several patches latter. Are we to assume that a "proper solution" was not discovered and Konflicts solution is also not valid? Or have ya'll completely given up on this? (bug reports on this issue are also getting changed to "transgaming" by you guys and are just sitting unfiltered)
Utremi Fasolasi
La Dolce Vita
#64 - 2012-04-25 17:55:53 UTC  |  Edited by: Utremi Fasolasi
I cleared cache again yesterday after installing Escalation and everyone's beautiful faces were back. Will follow up later if it stuck or not.

EDIT: boo hoo. Ugh gone again.
Invisusira
Escalated.
OnlyFleets.
#65 - 2012-04-29 06:19:31 UTC
guys

seriously. this looks ghetto as ****; it's been months now. please fix it.

EVE Music
Utremi Fasolasi
La Dolce Vita
#66 - 2012-05-01 04:28:20 UTC
And.. today after today's stealth patch I have everyone's pic again.. yay?

Fingers crossed.
Invisusira
Escalated.
OnlyFleets.
#67 - 2012-05-08 11:38:46 UTC
People were linking amusing looking agents in corp chat the other day, and I was unable to partake in the shenanigans.

when will this torment end

EVE Music
Amphetamine Toxine
Amarr Wardens
#68 - 2012-05-08 12:25:46 UTC
Invisusira wrote:
People were linking amusing looking agents in corp chat the other day, and I was unable to partake in the shenanigans.

when will this torment end



Now we escalate to Inferno, next step is the Purgatorio... no hope until Paradisio.... their client service is not a Divine comedy, it's just a bad joke !!!
Thirum Aninoda
R a G i N - Industries
#69 - 2012-05-09 14:09:06 UTC
Got the Probleme too since ... Febuary I think ... but it's not only with Pictures of Players and Agents, also with most Alliance Logos (it seems like every Alliance Logo that was created since Dezember'11 is affected)

iMac 27" (april 2011)
2,7Ghz i5
Radeon HD 6770M 512MB
OS X Lion 10.7.3
Dersen Lowery
The Scope
#70 - 2012-05-09 15:28:24 UTC
The new patch... is loading people's portraits. If I Show Info on a toon with a blank portrait it loads! Even the large "close-up" loads!

Whoever figured that out, thank you!

iMac 24" (August 2008)
Core 2 EXTREEEEEEEEEME
OS X Lion 10.7.3, all patches up to date.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
Manssell
OmiHyperMultiNationalDrunksConglomerate
#71 - 2012-05-09 19:19:17 UTC
Dersen Lowery wrote:
The new patch... is loading people's portraits. If I Show Info on a toon with a blank portrait it loads! Even the large "close-up" loads!

Whoever figured that out, thank you!

iMac 24" (August 2008)
Core 2 EXTREEEEEEEEEME
OS X Lion 10.7.3, all patches up to date.



All new patches seem to force pics to load for about an hour or so (they must clear the cache). Give it time, they will stop working as normal, mine did.
Dersen Lowery
The Scope
#72 - 2012-05-09 22:25:43 UTC
Manssell wrote:
Dersen Lowery wrote:
The new patch... is loading people's portraits. If I Show Info on a toon with a blank portrait it loads! Even the large "close-up" loads!

Whoever figured that out, thank you!

iMac 24" (August 2008)
Core 2 EXTREEEEEEEEEME
OS X Lion 10.7.3, all patches up to date.



All new patches seem to force pics to load for about an hour or so (they must clear the cache). Give it time, they will stop working as normal, mine did.


No, that's the amazing thing. I haven't seen the portraits load when I showed info on a toon for months... possibly even in all of 2012, but I can't exactly remember. That's new behavior, and it's not cache-clearing, because these are people who log in, or appear in Local, after I've had the game running for awhile.

They fixed something. I'm not sure what, but it's a real difference on my machine.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
Angela Maya
Ascendance
Goonswarm Federation
#73 - 2012-05-10 10:25:45 UTC
Every time I clear cache, the pic load back

BUT until the next time client freeze, pic never load again, it have to clear cache again, and looping...



I think the problem between client freeze and pic won't load have some kind of connection.
Invisusira
Escalated.
OnlyFleets.
#74 - 2012-05-10 12:09:45 UTC
Dersen Lowery wrote:
They fixed something. I'm not sure what, but it's a real difference on my machine.

Like he said, give it time; it'll break. It's not working for the rest of us.

< /doom and gloom >

EVE Music
Utremi Fasolasi
La Dolce Vita
#75 - 2012-05-11 00:44:33 UTC  |  Edited by: Utremi Fasolasi
Invisusira wrote:
Dersen Lowery wrote:
They fixed something. I'm not sure what, but it's a real difference on my machine.

Like he said, give it time; it'll break. It's not working for the rest of us.

< /doom and gloom >


I guess it may be time for me to file an actual in game bug report on this.. Oops

EDIT: Bug report ID 135032 submitted.
Swipth Sancroix
#76 - 2012-05-11 18:54:23 UTC
I honestly do appreciate being able to play this game on my Mac, yet I find this issue irritating, perhaps even disturbing.

If it isn't too much trouble, would one of the developers please speak to where we are with the issue of not being able to load portraits. Not since February has this thread had input from a Dev (if there is another thread on this issue that I've missed, I apologize).

Like others, i've experienced this issue for what seems like forever (January) and like others clearing cache temporarily solves the issue for a short while.

Are there any leads? Is there any other information I can (we could) provide you? Is there anything I could try?

I can't speak for everyone but, as some have alluded, I feel this issue really takes away from the environment and game play.

I'll conclude by saying this issue is becoming a bit like the flickering TV set. It still turns on, it still works, only the image tends to flicker. So you hit it repeatedly and it works for a little while but it is never really fixed.

All the best...
--
Mac OS 10.7.3
Macbook Pro
15-inch, Mid 2009, Intel Core 2 Duo
Utremi Fasolasi
La Dolce Vita
#77 - 2012-05-11 20:34:05 UTC
Swipth Sancroix wrote:
I honestly do appreciate being able to play this game on my Mac, yet I find this issue irritating, perhaps even disturbing.

If it isn't too much trouble, would one of the developers please speak to where we are with the issue of not being able to load portraits. Not since February has this thread had input from a Dev (if there is another thread on this issue that I've missed, I apologize).

Like others, i've experienced this issue for what seems like forever (January) and like others clearing cache temporarily solves the issue for a short while.

Are there any leads? Is there any other information I can (we could) provide you? Is there anything I could try?

I can't speak for everyone but, as some have alluded, I feel this issue really takes away from the environment and game play.

I'll conclude by saying this issue is becoming a bit like the flickering TV set. It still turns on, it still works, only the image tends to flicker. So you hit it repeatedly and it works for a little while but it is never really fixed.

All the best...
--
Mac OS 10.7.3
Macbook Pro
15-inch, Mid 2009, Intel Core 2 Duo


If it helps, my bug report was almost immediately "Attached to a defect" so they are aware. I would recommend to sure to file a bug report as well.
Invisusira
Escalated.
OnlyFleets.
#78 - 2012-05-13 04:29:34 UTC
Good plan; filing bug reports on my accounts as well.

EVE Music
Aldos Rin
Caldari Provisions
Caldari State
#79 - 2012-05-13 09:37:40 UTC  |  Edited by: Aldos Rin
Well The portrait thing has been going on a long time and looks like across most hardware and 10.6 10.7. The portraits load when you first log on in that system then stops. Players entering systems do not load and when you travel to another system those don't load. All you get is what is already cached, but not always even that. Agents load in your docked station then nothing. The problem appears to worsen over time but I think this is just perception. I think it is almost instant after you log in images do not load beyond what loads logging in.
Hope this helps.
i3 21 iMac 12g ram
Dersen Lowery
The Scope
#80 - 2012-05-15 19:44:45 UTC
Oh, well. It was fun while it lasted.

Now, in addition to extremely sporadic loading of portraits after launch, my own portrait doesn't load. Whee.

I suppose I'll file it as a bug the next time I'm on. It really isn't that big a deal, but it's annoying.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!