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Problem Solved: Irregular Disconnects/Crashes Of Individual Accounts Especially When Multiboxing
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Yue Rubens
School of Applied Knowledge
Caldari State
#1 - 2012-05-06 22:11:06 UTC  |  Edited by: Yue Rubens
Hello EVE,

please help me, I don't really know what else I can try. I have the following Issue (and had it for quite some time, but it has increased since the last patch):

From time to time, one of my clients (I run them in Window-Mode) will grey out and I'll get a windows infobox saying "This exe file doesn't work anymore and has to be closed". The other clients will remain completely unaffected, and I can simply restart the client, login and resume playing - since my other chars and corpmates run a severe risk of dying through my disconnects, however, I really need to fix this!

Eve Online is the only application exhibiting this behaviour btw, all other games run fine. It seems to happen more as I play more accounts, and happens very rarely (but it does) when I play one account in fullscreen mode.

Things I've tried so far:
- I've set all settings on all clients to low, disabled sound and eve voice, and I play with the map activated on all chars, navigating only through the overview and watchlist. Talk about fun :(
- I've run repair.exe, it hashed and said everything is fine
- I updated all my PCs drivers through the Slimdrivers utility, which now says all my drivers are up to date
- I updated my windows with all "important" and "optional" windows updates.
- I cleared all my cache files, first through the ingame button and then manually (deleting all files under the application data folder in my username path)
- Following the instructions here I've setup a junction and seperate desktop links for all my accounts, and I only run each account from the respective clients.

With great expecations I got back into eve, and indeed the steps I took (especially the drivers) have helped my (obviously unrelated) bluescreen problems. Unfortunately, about 10 minutes into playing one of my clients crashed once again :( It was all in vain it seems.

Then today I stumbled upon this thread, and got my hopes up again. On page 3 a Dev says to use PingPlotter to track ping to 87.237.38.200. I've set the Trace Interval to one second and it has recorded no packet loss whatsoever during my client crashes.


Here's information on my system, please post any additional information you need. HALP ME!
Yue Rubens
School of Applied Knowledge
Caldari State
#2 - 2012-05-06 22:12:38 UTC
System Information
Time of this report: 5/6/2012, 23:46:10
Machine name: X-YR
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: German (Regional Setting: German)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E4700 @ 2.60GHz (2 CPUs), ~1.3GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 3579MB used, 8705MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: NVIDIA GeForce 8600 GT
Manufacturer: NVIDIA
Chip type: GeForce 8600 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0401&SUBSYS_22861682&REV_A1
Display Memory: 2286 MB
Dedicated Memory: 495 MB
Shared Memory: 1791 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: Philips 220VW
Monitor Id: PHL0853
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.9610 (English)
Driver Version: 8.17.12.9610
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/1/2000 02:00:00, 17642816 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4741-11CF-B850-8A021FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0401
SubSys ID: 0x22861682
Revision ID: 0x00A1
Driver Strong Name: oem18.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci\ven_10de&dev_0401
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Yue Rubens
School of Applied Knowledge
Caldari State
#3 - 2012-05-06 22:21:44 UTC  |  Edited by: Yue Rubens
Here's a screenshot of the crash btw: http://eve-files.com/dl/254368
And here's the complete DxDiag log: http://eve-files.com/dl/254385

Update: Here's the windows eventvwr log: http://eve-files.com/dl/254511
Disdaine
#4 - 2012-05-07 04:23:40 UTC
Having similar problems when using two clients.

Usually occurs shortly after other account is active on grid with me.

Just before the crash sound effects on main start stuttering and distorting, then get a ccpexefile crash to desktop involving mscvr100.dll.

Have tried dual accounts using symlink and separate copy of eve. Sound enabled / disabled. Windows default sound drivers, and manufacturer drivers. Cleared cache, repair tool, defragged hdd.

Trying a fresh install of eve now.
Proden Xavier
Caldari Provisions
Caldari State
#5 - 2012-05-07 05:52:28 UTC
Having same problems, tried most, disabled sound, lower graffs, the game still just crash and logging off.

Though, i dont get an error messege when it does, its like a quit the game...
Jin Rot'hani
Jin-Tonic
#6 - 2012-05-07 12:39:24 UTC
Memory: 4096MB RAM

You should seriously consider upgrading your physical RAM, because windows is probably swapping ALOT with 2 clients open, which also slows down the client and sometimes produces errors if the swap is under heavy load (have you checked your swaps harddrive for read/write/SMART errors?).

I have installed EVE on a 64GB SSD and created symbolic links for each account kinda like in the wiki and upgraded the RAM to 32GB and disabled the swap file completely, no client problems since then anymore.

I would recommend 8GB at least, better 16 if you want to disable swap, but i have upgraded the whole pc (mb+cpu+ram) to use the cheaper DDR3 Ram, so this is maybe no option for you right now.
Yue Rubens
School of Applied Knowledge
Caldari State
#7 - 2012-05-07 12:54:40 UTC  |  Edited by: Yue Rubens
Thanks alot for the reply Jin,

yeah I been suspecting it could be an issue, especially since I changed my OS to Win7 maybe 4gb ram are a thing of the past. My board is pretty old though, so I'm sure ram will be a little expensive for a student/eve-addict-slob like me... Blink (not speaking of replacing the board which I just can't afford atm).

Since I'm a stupid user, can you explain what exactly you mean by "checking my swaps harddrive" (I'm using a single harddrive) for "smart errors"? I haven't run checkdisk/defrag in a while, now that you mention it...

Will get to it straight away, any other suggestions?
Yue
Disdaine
#8 - 2012-05-07 13:09:09 UTC
Just thought I'd add I ran two clients on 4gb ram for nearly a year without any problems, should be fine, although with the memory leak that's going on at the moment...
Yue Rubens
School of Applied Knowledge
Caldari State
#9 - 2012-05-07 13:25:31 UTC
Well this is more of an issue when I play 3 or 4 clients ;) but yeah it happens with 2 and occasionally with just the one as well.
Yue Rubens
School of Applied Knowledge
Caldari State
#10 - 2012-05-07 23:49:21 UTC  |  Edited by: Yue Rubens
Update:

Today I ran checkdisk, a complete defragmentation with ooDefrag, as well as a quick malware scan (windows defender) and a quick virus scan (windows security utilities). Fragmentation was pretty bad, so I had hopes...

But then just now I had the error occur once again on a single account with no other programs opened (except for a .txt file and zonealarm running in the background.) Makes it less likely in my book that it's a ram related issue... It happened as I was inside a POS with the camera zoomed in, so maybe it is graphics related; but then I've had it before with just the map on.

Help me someone :(((


Here's the log from windows event viewer (it's in german sorry): http://eve-files.com/dl/254511

Name der fehlerhaften Anwendung: ExeFile.exe, Version: 2012.4.36.3930, Zeitstempel: 0x4f914383
Name des fehlerhaften Moduls: _trinity_deploy.dll, Version: 2012.4.36.3930, Zeitstempel: 0x4f914645
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0072301a
ID des fehlerhaften Prozesses: 0x7b4
Startzeit der fehlerhaften Anwendung: 0x01cd2ca682098e30
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\CCP\EVE-Errai\bin\ExeFile.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\CCP\EVE-Errai\bin\_trinity_deploy.dll
Berichtskennung: cf797320-989d-11e1-89dd-001e8c9ad8f0



I just thought I'd delete the trinity_deploy.dll in question and have the repair tool download it back again, let's see if that helps...

Update: Nope, crashed again after a hopeful hour :(


When I tried sending a petition about this, I got the following message:

Oops
Something really bad happened and we are really sorry.
The server was unable to process your request.
Support personel has been notified, no further action is needed.
Yue Rubens
School of Applied Knowledge
Caldari State
#11 - 2012-05-08 20:16:18 UTC
Yesterday in help channel someone suggested memtest, wish I'd thought about that before :)

One of my 2 ram blocks was faulty, taking it out no more crashes occured for an hour today, so I hope that's it.

Yue