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New dev blog: Team Security RMT Update - 3 Weeks in Numbers (YAY)

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Author
CCP Sreegs
CCP Retirement Home
#181 - 2012-04-28 15:01:42 UTC
fantazmythe wrote:
absolutely epicsauce job your doing guys, *^5's team security*

just out of curiosity, what's the plan for you guys after you have effectively stamped out RTM. will team security be disbanded and you guys reassigned or will you stick around to make sure it doesn't flair up again?


just curious is all, your doing an excellent job and would be interested to see your awesomeness put to great use after the RMT problem is fixed.


P.S i realise that you still have a long way to go to stamp out RMT


RMT is just something we're focused on now as well as botting. We're also responsible for the overall security of the client/server EVE product, I'm presuming Dust, and CCP's corporate infrastructure. There's plenty to keep us busy.

"Sreegs has juuust edged out Soundwave as my favourite dev." - Meita Way 2012

Lapine Davion
Outer Ring Applied Logistics
#182 - 2012-04-28 18:20:03 UTC  |  Edited by: Lapine Davion
CCP Sreegs wrote:
CCP Punkturis wrote:
Hi Five to my Team Security bros


Only 800 likes less cool than our UI programming bros :(


Darius JOHNSON security officer of my heart. <3

We know what you are doing about RMT. But what does Team Security plan to do about RTM (Rub The Mittani)?

[b]Don't worry about posting with your main!  Post with your brain! "Never attribute to malice that which is adequately explained by stupidity."[/b]

CCP Sreegs
CCP Retirement Home
#183 - 2012-04-29 00:50:35 UTC
Lapine Davion wrote:
CCP Sreegs wrote:
CCP Punkturis wrote:
Hi Five to my Team Security bros


Only 800 likes less cool than our UI programming bros :(


Darius JOHNSON security officer of my heart. <3

We know what you are doing about RMT. But what does Team Security plan to do about RTM (Rub The Mittani)?


We're pretty sure he can rub himself just fine.

"Sreegs has juuust edged out Soundwave as my favourite dev." - Meita Way 2012

zerokmatrix
Federation Mission Acedemy
#184 - 2012-04-29 02:01:10 UTC
Excellent news, keep up the good work

You definately need to get the message out to the new players as soon as they start.

As we all know getting ISK is hard when you are new and do not know how New Eden works.

To them, that battleship that costs over 100 Million ISK, which they think will solve all their in game problems seems so far out of reach.

That is the time they are tempted (well it was for me anyway and no I did not succumb to the dark side, but I did look into it until I found out it was illegal)

PS.

Sarina Berghil
New Zion Judge Advocate
#185 - 2012-04-29 10:50:49 UTC
CCP Sreegs wrote:
Chribba wrote:
Very nice! This is good to see.

However I am still wondering if you have any actions planned for spammers and the likes that are, many that are most likely a funding for RMT as well I'm sure.

Spam is a problem! It keeps cluttering up channels and some are very easy and obvious, day old alts. I personally report bots every day but some still keep spamming weeks in. Will there be a team/plan to instantly ban spammers sometime too?

imo some are so obvious it doesn't need any investigation - just an instant hammer.

Keep up the great work, hope to see the next update you give with even more RMT/botters/spammers gone.

/c


Spam is an annoying problem and I am not sure it should reside with us but I'll start some emails internally and see what kind of conversation I can stir up.


Spam is more than annoying. It's the retail level of shady internet practices, RMT being one of them. Add to that the fact that spamming rarely is viable without automation. You will probably find that some spammers are integral to the RMT enterprises.

Because of PLEX Eve is a bit of a special case, and the RMT'ers don't use spam in the same way as in other games. But I think they probably try to carry over their experiences in running spam bots in other ways. Using spam bots for jita scams would be an obvious supply line for RMT enterprises.
TurAmarth ElRandir
Hiigaran Bounty Hunters Inc.
#186 - 2012-04-29 20:56:42 UTC
CCP Sreegs wrote:


"...goods are not isk and removing goods is not a sink for the isk..."

"I'd considered at one point using them as a reward system but I can't get over the fact that a lot of this stuff just simply shouldn't exist and that can't be good for an economy."


"...goods are not isk and removing goods is not a sink for the isk..." : TRUE

"...using them as a reward system..." : NO (not a reasonable corollary to RL)

"...this stuff just simply shouldn't exist..." : FALSE (it was illegally acquired, same as counterfeit money or any RL criminal activity, This however does not invalidate the ASSETS, just the method by which they were acquired.)

Where the ISK came from does not matter. If it was botted, it was still acquired via the std game mechanics for making ISK.
That it was ILLEGALLY acquired is handled by the fact that it was therefore seized.

[Lore] ALL assets on banned accounts were seized by, and are held by, CONCORD.
[therefore] CONCORD should auctions off the seized goods as an income source.

This IS an ISK SINK as the players will be paying CONCORD (IE the game) ISK for the assets.

This is how law enforcement handles assets seizures IRL.
This is how CONCORD should handle asset seizures in New Eden.

I really do not understand how there can be any reasonable question on this.
We need moar ISK sinks to offset the amount of ISK coming into the game via ISK faucets.
ISK sinks are any and all payments of ISK made by players TO the game (IE TO NPC corps and CONCORD).

TurAmarth ElRandir Anoikis Merc, Salvager, Logibro and Unrepentant Blogger Fly Wreckless and see you in the Sky =/|)= http://turamarths-evelife.blogspot.com/

Imigo Montoya
BreadFleet
Triglavian Outlaws and Sobornost Troika
#187 - 2012-04-30 04:16:11 UTC
TurAmarth ElRandir wrote:
CCP Sreegs wrote:


"...goods are not isk and removing goods is not a sink for the isk..."

"I'd considered at one point using them as a reward system but I can't get over the fact that a lot of this stuff just simply shouldn't exist and that can't be good for an economy."


"...goods are not isk and removing goods is not a sink for the isk..." : TRUE

"...using them as a reward system..." : NO (not a reasonable corollary to RL)

"...this stuff just simply shouldn't exist..." : FALSE (it was illegally acquired, same as counterfeit money or any RL criminal activity, This however does not invalidate the ASSETS, just the method by which they were acquired.)

Where the ISK came from does not matter. If it was botted, it was still acquired via the std game mechanics for making ISK.
That it was ILLEGALLY acquired is handled by the fact that it was therefore seized.

[Lore] ALL assets on banned accounts were seized by, and are held by, CONCORD.
[therefore] CONCORD should auctions off the seized goods as an income source.

This IS an ISK SINK as the players will be paying CONCORD (IE the game) ISK for the assets.

This is how law enforcement handles assets seizures IRL.
This is how CONCORD should handle asset seizures in New Eden.

I really do not understand how there can be any reasonable question on this.
We need moar ISK sinks to offset the amount of ISK coming into the game via ISK faucets.
ISK sinks are any and all payments of ISK made by players TO the game (IE TO NPC corps and CONCORD).


Firstly, have a look at what I said about this earlier in the thread here.

To elaborate, as far as the game is concerned Sreegs' statement "this stuff just simply shouldn't exist" is actually quite true. If it weren't for a bot mining those minerals, they wouldn't have been instantiated into the game world. If it weren't for a bot getting those NPC bounties, they wouldn't have increased anybody's wallets.

Your comment "it was illegally acquired, same as counterfeit money or any RL criminal activity, This however does not invalidate the ASSETS, just the method by which they were acquired" misses the fact that items don't always exist in the game's economy to be moved around - some items (minerals, mods, ships, and ISK included) are simply created out of thin air through various in-game activities. CONCORD bounties don't exist in the game and come out of a CONCORD wallet, they are simply an amount added to a character's wallet when they kill NPCs.

Likewise, Faction BPCs/mods, Deadspace/Officer mods, and general loot simply get spawned into existence when certain events happen. If those events are being caused by bots, then all those things being spawned are being created by events that are outside the bounds of the game space, and therefore, as Sreegs has said, simply shouldn't exist.
fantazmythe
Caldari Provisions
Caldari State
#188 - 2012-04-30 04:39:32 UTC
CCP Sreegs wrote:
[quote=fantazmythe]

RMT is just something we're focused on now as well as botting. We're also responsible for the overall security of the client/server EVE product, I'm presuming Dust, and CCP's corporate infrastructure. There's plenty to keep us busy.



Ahh ok, thanks for the quick reply =)
Arrs Grazznic
Poena Executive Solutions
#189 - 2012-04-30 09:51:12 UTC
CCP Sreeg wrote:
We're also exploring opportunities for how to get this messaging out to new players of the game. One of the things people mention fairly often is that they're concerned that new players can fall into this trap of "easy" isk by being targeted by these terrible isk sellers. Along with going after the supply-side of the problem we're doing a deep dive on what the best ways to reach out to new players is so that this never becomes a problem from the beginning. Part of this is word of mouth and dev blogs such as this, but we'll probably also see things like splash ads on login, news items, things in the launcher and some other stuff that's been thought of but is still being tweaked.

Build something into the New Player Experience / tutorials?
Malcanis
Vanishing Point.
The Initiative.
#190 - 2012-04-30 10:34:12 UTC
Toawa wrote:
Sorry, but I have an irresistible compulsion to be pedantic here.

RMT ISK sales are not "illegal." They do not meet any countries' legal definition of a crime (AFAIK). They are against the EULA, but breaking the EULA is not illegal (despite certain protestations by certain US federal courts and politicians whenever it happens suits their PR interests). The EULA has language specifically dealing with EULA violations, specifying cancellation of the account.

A more correct term would be "unauthorized."

I feel that I have to point this out precisely because of the aforementioned US federal courts and politicians (especially politicians!) who go out of their way to cast everything they don't happen to like as being a crime; the fact that you don't like something does not make it criminal.

(Of course, fraudulently breaking into an account may, depending upon the circumstances, meet the legal definition of a crime, but that's not what this devblog was about.)




One could make a pretty good case in most jurisdictions that RMT ISK/Item sellers are making unauthorised use of copyrighted/trademarked IP. That is, selling someone a Raven Navy Issue for $20 isn't a crime per se, but using the term and/or image for "Raven Navy Issue" on your website for commercial purposes without CCP's permission is.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

Malcanis
Vanishing Point.
The Initiative.
#191 - 2012-04-30 10:45:38 UTC
CCP Sreegs wrote:
Tazuki Falorn wrote:
Hi. I'm the person mentioned by Kazanir et al. earlier in the thread. Obviously I'm now unbanned but I can't say the process was in any way a good experience. Tickets were ignored or closed without comment, e-mails to security@ went unanswered - after 2 weeks of trying and failing to get anyone to reply I gave up. It's very difficult to get unbanned when your protestations of innocence disappear into a black hole.

Luckily, my CEO and another director spent a bunch of their time pestering people at CCP via various sources, eventually getting a reply to the effect of "If he is innocent, please explain Dodgy Character's actions". Dodgy Character (not his name) being a freighter/industry guy I legitimately bought and transferred to one of my accounts. Apparently it had something to do with RMT before I bought it and the character transfer wasn't taken into account when bans were handed out :(

I'm all for getting rid of bots and RMTers but there really needs to be a system in place to deal with ban appeals in a reasonable timeframe, especially with the way skill training works. My lost game time got reimbursed but I'm still out a month of training on multiple accounts.


We're working on improving this but I will say that everyone appeals which floods the system. We didn't have anything in place to check for character transfers and that'll be rectified. CS doesn't have insight into our investigations and we don't have the people to be handling petitions so we're working on creative ways to get around that.

In this particular case the evidence was there of wrongdoing but we didn't note the transfer of character. We made a mistake in that regard and for that we apologize. We also compensated you for more than your time lost.

Ultimately it's easy to say "answer petitions faster" and as a customer that's really where your concerns end. Unfortunately for us the solution just isn't that simple.


Judging by some of the posts from botting forums reposted on nozygamer and elsewhere, flooding the petition queue is a deliberate spoiler tactic by the botters (and it wouldn't surprise me if by the RMTers as well). They're attempting to drive up the commercial cost of your campaign against them by compromising your customer service.

It might be worth improving communications with your customers here by explaining this counter-campaign and advising that petition responses are being delayed due to heavy workload. Just provide your GMs with a template response to this kind of petition so that people at least know that their petition has beenr eceived and read by someone.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016

DeODokktor
Dark Templars
The Fonz Presidium
#192 - 2012-04-30 17:24:49 UTC  |  Edited by: DeODokktor
Quote:
The lesson that begins to appear from this is one that starts to put a real dampner on the "common" "wisdom" that it's not profitable for us to crack down on this activity.


Who has said this?...
Just curious because I would think that killing competition would indeed be profitable :/...
Stop the 3rd party RMT and people have to buy from CCP.
Just curious is all. Doubt I'll get a link to ppl who have said that tho.

In the past it would not have been profitable for ccp to deal with this because it would have resulted in simple account losses.
Now ccp is balancing account loss (1278, not 10) with legit plex purchasing so it is logical that ccp would protect the revinue stream.

Where the question, or "wisdom"?, of profitability comes in is if they are or do start paying top dollar for google adwords on those keywords that sellers use. A bot/rmt account using a plex and then getting banned is more profitable than one that isnt created first.
TurAmarth ElRandir
Hiigaran Bounty Hunters Inc.
#193 - 2012-05-01 06:12:19 UTC
Imigo Montoya wrote:

To elaborate, as far as the game is concerned Sreegs' statement "this stuff just simply shouldn't exist" is actually quite true. If it weren't for a bot mining those minerals, they wouldn't have been instantiated into the game world. If it weren't for a bot getting those NPC bounties, they wouldn't have increased anybody's wallets.


I disagree… are you telling me a bot is not a ‘avatar’ on an ‘account’ initiated by a real person? Do we have avatars and accounts in the game that CCP’s servers did not initially accept as ‘legal’ upon creation?? Is Skynet playing EVE???

The correct statement is;
“If it weren't for a player’s illegal use of a bot mining those minerals, they wouldn't have been instantiated into the game world. If it weren't for a player’s illegal use of a bot getting those NPC bounties, they wouldn't have increased any player’s wallets.”

In both cases it is not the use of the games mechanics BY a bot to ‘create’ assets that is illegal, it is a REAL PERSON’S misuse of an avatar on an account via the use of a bot that is the illegal act. Actually, one can argue as the bots code is executed by a player then, by extension, the player DID initiate the software that created the normal server response to generate the assets. The player just did so willfully and knowingly in direct contravention of the EULA, Policies and Rules.

ALL assets such as ore, Faction BPCs/mods, Deadspace/Officer mods, NPC loot & salvage are simply created out of thin air in the server. Some, ore and salvage for example, are then used (modified and/or combined) by the players to create other assets, mods, ships, etc., but the BASIS for ALL assets ingame are ‘virtual things’ created in the server. ISK is the same as ore in this regard, only it is a virtual monetary numerical change created in the player’s wallet.

Now, what we can argue is should these, bot mined or ratted, items have been created? Of course not, but then again “illegal drugs just simply shouldn't exist", but due to the illegal acts of real people, it does… and again it is the illegal acts of people, not the tubs and scales and tools they use to make the illegal drug that is the key issue. Now we destroy the illegal drug as it is a harmful social poison with no redeeming value, however, as I argued before, RL law enforcement auctions off all the illegally used ‘tools’ they can such as cars, boats, planes, houses, etc., etc.

Imigo Montoya wrote:

Likewise, Faction BPCs/mods, Deadspace/Officer mods, and general loot simply get spawned into existence when certain events happen. If those events are being caused by bots, then all those things being spawned are being created by events that are outside the bounds of the game space, and therefore, as Sreegs has said, simply shouldn't exist.


Please explain to me how;
“…all those things being spawned are being created by events that are outside the bounds of the game space…”

If what you meant by ‘bounds’ was, “…all those things being spawned are being created by events that are outside of the EULA, Policies and Rules of the game…” then you will find me in complete agreement.

And the EULA, Policies and Rules have to do with how the players PLAY the game. IE The bot itself does nothing illegal, it is its USE by a player is the illegal act. The bot is just a tool. We do not punish the knife used to kill, we do not throw away the stolen diamonds... we punish the murderer… then we sell the diamonds.

TurAmarth ElRandir Anoikis Merc, Salvager, Logibro and Unrepentant Blogger Fly Wreckless and see you in the Sky =/|)= http://turamarths-evelife.blogspot.com/

Imigo Montoya
BreadFleet
Triglavian Outlaws and Sobornost Troika
#194 - 2012-05-01 10:29:13 UTC
TurAmarth ElRandir wrote:
are you telling me a bot is not a ‘avatar’ on an ‘account’ initiated by a real person? Do we have avatars and accounts in the game that CCP’s servers did not initially accept as ‘legal’ upon creation?? Is Skynet playing EVE???


In short, no. If it weren't for the rest of your post actually addressing some issues and raising counter-points I would have written you off as a troll on the basis of that misrepresentation.

To clarify, when I say "the game" I don't mean the multimedia software that embodies the game, I mean the game. One aspect of the definition of the term "game" is that it is something governed by a set of rules. Almost all definitions include this or something similar like "structure" or "limiting context". The EULA is one document that defines some of that set of rules. The software implements some other rules of the game, but the rules of the game are not exclusively defined by code.

Likewise, by "bounds" I mean "rules". Actions that happen within the bounds of the game are happening within the rules of the game, same for actions outside those bounds.

Whether or not the server software accepts a bot's rule breaking commands is irrelevant, the action was initiated by something that breached the rules of the game.

As for the anology of real life goods siezed by law enforcement, it just doesn't quite hold. Real life isn't defined by rules in the same way as a game*, where things get created and destroyed with a simple change to a database entry. Items siezed from criminals existed anyway, they are just the ill-gotten acquisitions of criminal activity. Items spawned by a bot in EVE never would have existed if it weren't for those rule breaking actions, and could infact have a detrimental effect on the economy of the game by their mere continued existance (eg undue inflation, deflation of mineral prices).


* another aspect of most definitions of "game" include being artificial or separate from reality.
Tekota
The Freighter Factory
#195 - 2012-05-01 14:32:32 UTC
Was suggested I cross post this from MD (where in particular I was asking if there was some contract trick I was unaware of).

---

Ok so this may very well be RMT related. Which is why I reported this via petition and email a month ago (neither responded to, but that's beside the point, I wouldn't particularly expect nor warrant one).

If it is RMT then many of those below may have already been caught, there are certainly a few Doomheimer 666ers in the list. That the transactions continue into recent weeks would either hint at the scale of the task facing Sreegs' team or at the normal continuance of some other, perfectly legal, business practice I'm unaware of.

But if it is RMT, the scale is... significant.

Scam contracts. We've all seen them, many of us may have fallen for one. Few would fall for the exact same one, several times a week, over several months to the tune of tens of billions of isk. I stumbled across such an example in a public contract history, got suspicious and started following the spiders web, those who were routinely scammed, who were they scammed by, were the scammers also scamming others etc? These were all very obvious scams, almost always following the format of "you will pay 100m, you will get 1 noob ship / unit of trit / laser crystal, you will also pay 10 PLEX" - the sort that falling for once might be understandable, falling for several times a week points to something else.

Anyway, partial unravelling of said spider's web below. Names have been masked as an attempt to avoid falling foul of forum regulations but the date and timestamps are all correct as seen within public contract history. It's perhaps worth noting that almost all of these contracts were completed within minutes of being posted. ISK transfer amounts approximated based upon 500m plex for easy maths.

(a) gave:
5.1b to (b) on 04.17 @ 10:30
5.2b to (c) on 03.23 @ 07:53
500m to (d) on 03.14 @ 03:50
4.7b to (e) on 03.14 @ 02:55
1.1b to (f) on 02.20 @ 11:57
4.3b to (g) on 02.19 @ 07:45
5.2b to (h) on 01.31 @ 07:10
3.1b to (i) on 01.21 @ 02:00
1b to (j) on 01.11 @ 19:57
1b to (k) on 01.11 @ 19:17
3.3b to (l) on 12.28 @ 06:15
2b to (m) on 12.17 @ 14:17
2b to (n) on 12.17 @ 13:39
2b to (o) on 12.07 @ 09:22
1.5b to (p) on 12.07 @ 07:27
3.2b to (q) on 12.07 @ 07:23

(b) received:
5.1b from (a) on 04.17 @ 10:30
6.1b from (r) on 04.17 @ 01:19

(r) gave:
6.1b to (b) on 04.17 @ 01:19
1.5b to (s) on 04.16 @ 13:56

(c) received:
5.3b from (t) on 03.24 @ 00:28
5.2b from (a) on 03.23 @ 07:53
10.6b from (u) on @ 03.23 02:00

(t) gave:
5.3b to (c) on 03.24 @ 00:28
4.7b to (v) on 03.24 @ 00:28
2.6b to (w) on 03.23 @ 15:45
3.6b to (x) on 03.23 @ 13:24
1b to (y) on 03.23 @ 13:06

(e) received:
4.2b from (z) on 03.26 @ 05:01
4.7b from (a2) on 03.20 @ 03:15
4.7b from (b2) on 03.16 @ 16:03
4.7b from (a) on 03.14 @ 02:55
3.7b from (c2) on 03.02 @ 22:20
3.1b from (d2) on 02.26 @ 06:27
3.7b from (e2) on 02.24 @ 01:17
5.3b from (f2) on 02.11 @ 19:32
5.2b from (g2) on 02.08 @ 01:14
5.3b from (g2) on 02.07 @ 05:38
2.1b from (h2) on 02.02 @ 03:58
3.1b from (i2) on 01.31 @ 18:36
3.1b from (j2) on 01.31 @ 00:32
4.1b from (i2) on 01.30 @ 20:31
6.2b from (k2) on 01.27 @ 06:05
2.6b from (k2) on 01.26 @ 02:55
2.5b from (l2) on 01.16 @ 06:06

(z) gave:
4.2b to (e) on 03.26 @ 05:01
2.6b to (m2) on 03.26 @ 04:09
2.1b to (n2) on 02.26 @ 05:33
1b to (o2) on 02:26 @ 04:51
3.7b to (p2) on 02.26 @ 03:58

(g) received:
2.6b from (q2) on 03.22 @ 01:39
4.3b from (a) on 02.19 @ 07:45

(q2) gave:
6.2b to (r2) on 04.15 @ 02:25
5.1b to (s2) on 04.08 @ 22:28
1b to (t2) on 03.31 @ 03:24
2.6b to (g) on 03.22 @ 01:39
6.4b to (u2) on 03.03 @ 03:22
2b to (v2) on 01.17 @ 18:10
4.1b to (w2) on 01.17 @ 15:27
2b to (x2) on 12.30 @ 00:52

(u2) received:
7.1b from (y2) on 04.02 @ 05:33
7.1b from (y2) on 04.01 @ 09:08
7.4b from (z2) on 03.19 @ 06:23
6.4b from (q2) on 03.03 @ 03:22

(z2) gave:
7.4b to (u2) on 03.19 @ 06:23
6.3b to (a3) on 03.18 @ 18:31
7b to (b3) on 03.11 @ 03:19
5b to (c3) on 03.11 @ 02:44
1b to (d3) on 03.09 @ 18:00


So what's going on? If it is RMT I fear the scale is *vast* - this is merely the very partial unravelling of *one* web I happened by chance to stumble across using public in game tools yet it covers hundreds of billions of isk across dozens of characters.

Or is this merely some other (legal) business practice routinely used that I've overlooked?

---

(name of "(a)" supplied in petition of 25th March and of email tied to this account sent 3rd April - naturally holler if you need them again)
Diomedes Calypso
Aetolian Armada
#196 - 2012-05-01 17:10:28 UTC
Tekota wrote:
Was suggested I cross post this from MD (where in particular I was asking if there was some contract trick I was unaware of).

---



Scam contracts. We've all seen them, many of us may have fallen for one. Few would fall for the exact same one, several times a week, over several months to the tune of tens of billions of isk. I stumbled across such an example in a public contract history, got suspicious and started following the spiders web, those who were routinely scammed, who were they scammed by, were the scammers also scamming others etc? These were all very obvious scams, almost always following the format of "you will pay 100m, you will get 1 noob ship / unit of trit / laser crystal, you will also pay 10 PLEX" - the sort that falling for once might be understandable, falling for several times a week points to something else.

---

(name of "(a)" supplied in petition of 25th March and of email tied to this account sent 3rd April - naturally holler if you need them again)



I marvel that otherwise "sneaky" people don't even take rudimentary steps to make transactions a bit less suspicious by throwing in a battle cruiser with a crappy (1.5 million) kinda faction mod ... or something.

I alsow wonder why so many gold farmers and isk spammers can't take the few seconds time to grab a random word from a book (maybe followed by a few numbers if it is taken) rather than names like "asdfikll" .

Those things won't necessarily save them, but they'd be less likely to appear on the lists with the "lowest hanging fruit".

.

Rosewalker
Khumaak Flying Circus
#197 - 2012-05-02 04:40:37 UTC
Thought everyone might like this one. Not only did this guy get caught for RMT, but he is/was the developer for a mission bot very popular with the RMT crowd.

Busted Bot Developer wrote:
"Well it wouldn't be fair if I didnt post here :)

"I got banned yesterday on 9 of my 10 accounts. I didn't run 24/7, max 8ish hours per day. But I doubt they got me for botting, I just did a lot of RMT :) The fact that they got my mule-char (and another char that never ran a bot in its life) pretty much proves that."


His bot right now apparently is crippled. Here are some tears from a frustrated user.

Frustrated Bot User wrote:
"Just saying - I support making ******* paid - but I have not had ******* in over 2 months. Its been broke that long as far as I'm concerned. (Habitually broken for longer)

"I WRITE MY OWN CODE. I'm not a complete ****** - I made my own AHK script (for anomalies) and have given up - im writing a code for missions too. Yet I look at the fixes I'm able to see, and none of them work. I've spent more time trying to fix ******* than probably would have been necessary to write my own AHK script.


Congratulations to Team Security for catching this guy.



The Nosy Gamer - CCP Random: "hehe, falls under the category: nice try, but no. ;)"

Kusum Fawn
Perkone
Caldari State
#198 - 2012-05-04 00:04:11 UTC
Can you separate out the petition system from the rest of the eve login network? Banned accounts cant log in (because they are banned) and thus cant log in to see their petitions. after submitting one with no response at all, they are forced to submit new petitions if they wish to get their characters/accounts back. and with CCP GM responses taking several weeks/months if at all to come, there is no way a banned person can make their case about why they shouldn't have been banned.


and with asking on the forums about bans is also against the EULA, CCP declines to give a space where such matters can be aired.

Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.

KwaLevu
PH0ENIX COMPANY
#199 - 2012-05-06 04:28:26 UTC
CCP Phantom wrote:
Our Team Security is ever watchful, hunting down illegal activity in and around EVE Online.

CCP Sreeg describes in his newest blog some of the ongoing operations and their impact on illegal activity like RMT. Since he knows that we all are curious people, hungry for numbers and statistics, he also included exactly this: numbers and statistics of seized isk and assets and more.

Please read CCP Sreeg's newest devblog here.



NICE JOB GUYS
HANG EM ALL !
Kusum Fawn
Perkone
Caldari State
#200 - 2012-05-07 14:45:29 UTC
CCP Sreegs wrote:
Vaerah Vahrokha wrote:
[quote=corestwo]

Taking a good long while to properly investigate is fine and we'd be okay with that, if not for the whole lack of any contact at all. A month without so much as a "We're looking at it and will keep you updated."

The "customer care" department following the applied bans it's slow as hell.

The times are BIBLICAL, 2 months is right the average.

I have 2 petitions stuck in the same queue since 1.5 months now (just asking for clarifications about EULA and asking for CCP to investigate on a suspicious guy).

I NEVER got a single "we are working on it" message. Just nothing, full ignore.

I filed a simple petition on another account about a skill question and that too took 3 weeks to reply.

but please pass on your CCP colleagues the big, big discomfort the months long petition queues take just for the first reply.


Neither one of those petitions has anything to do with my team or this thread. I thank you for the kind words and understand your frustration but I have to point out that your feeling that this thread is the proper place to air those concerns because you don't feel anyone is listening anywhere else is misplaced. This isn't a CS thread and those are CS issues. You really need to voice your displeasure to them in the form of a petition.

I'm sympathetic to your plight but I also find it a bit offputting to have my thread sullied with complaints about another department. When the queues are long they know they're long and put a lot of effort into reducing them. That's really not your problem at all but there's also not much I'm going to be able to respond to.


Its a little offputting that the best answer (and i understand that it is your only real answer) is "use the broken petition system that i know is a problem, have fun for two months trying to figure it out"

there really isnt any other forum that we can discuss this, in part because of EULA, but also because it takes so damn long to get anywhere with the petitions. The fact that the default position of CCP is not to send autoreplys or anything that would allow access to the same petition, which increased same issue petition spam.
or even another auto at 14 days to show that its still somewhere. is pretty depressing,

While its not your department, CS doesnt have a thread, Team security, you do.

Its not possible to please all the people all the time, but it sure as hell is possible to Displease all the people, most of the time.

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