EVE New Citizens Q&A

EDIT: original removed so not to offend more people. that wasn't my intention. I wasn't angry or fuming with rage when i post it. Though some people got that notion as if I flooded the petition with tickets and maybe i didn't tell something. I only file 2 so far. I followed the rules. And no my Eve online game time since last october can be counted less than 1 week. I only log on and off just to set training skills.

Problem: i can't login to reactivate my other expired account to add game time.

I've looked through all of the knowledge base and Faqs about this. But I still have to login to add game time.

I've filed a petition March. April - still no answer.

When I filed the first petition I thought my acct was banned since I couldn't log in. I was scared that I thought I did something wrong and read through EULA and TOS. But i didnt' violate anything. And well the next day I realized that I paid in January... and the 3 month is up end of March.. and that was when I couldn't log in.

So yesterday I closed that old petition and created a new account and filed a new petition asking to reactivate my expired account so I can login and add game time.. or now .. i can transfer my char over to this account.

Just asking how long is the usual petition process time?

It wasn't me who said CCP got bad customer service in the first place. It's all over the net. Not just eve forums.

Petition and posting thread in forum is my last resort if I can't figure it out on my own. I've searched all over the place.

Pointing fingers at others for your own lack of effort might work in other games but it doesn't work here. "Unban me" petitions get thrown on the "lol, when we can be bothered" heap, as they should. Not their fault you're incapable of making a decent petition title.

Also, I'm failing to see why you can't get your account opened, simply pay for it and it should reopen unless there's something you're not telling us. If you want to use plex there's plex for hours, neatly explained in account management or if you ask around in help channel.

All in all, don't blame others for your own idiotic behaviour.

If you haven't already try using the 4 hours PLEX thing?

Also your account never is removed so you're safe for that. You will still likely have the lost training time though.

Simply don't stack petitions or repeat them assuming that your first one was lost. Things of this nature tend to take a bit longer then they really should. Last time i had an issue like this my petition was answered within a day or so, so there might be hope for you.

If you think you can make a good enough case about the excessive time to took, submit another petition once you're back in and they might give you some free SP based on how long it took to resolve.

Are you trying to login to game or to Account Management?

Even expired accounts should be able to login to Account Management, when in check "gametime" menu and it should have option to reactivate account for 4 hours to apply PLEX (if you have any).

If you don't have PLEX (or enough ISK to buy one), just pay for your account in Account Management to activate it.

I can't login. Yes everyone said that expired account should be able to login and add game time. That's the first thing I did. It's the correct username and password. It won't let me.

I'm not the first one who have this problem. There are people on the forum that had the same problem. They also filed a petition.

Are you able to to go to account management page and login? If when you try to login you get a little error with red background on top that says:
"Login failed. Possible reasons can be:
Invalid username / password
Account is expired or banned"
That does not mean that is the reason you cannot login. Inputting the wrong password and/or username is the more likely reason. If you are able to login but dont see any option to reactivate the account... then I dont know... but if you're not able to login, use the "Forgot password" option.

yea ive tried it. i can't login.




I'm using the correct username and password.

Solution to the OP.

Hours for PLEX option. Do some google next time.

Hours of PLEX is a 1 time option to get 4 free hours on an account so you can reactivate it.

Or I believe you are still able to log into expired accounts on the account management page as I accidentally logged into one of my expired trials.

Ok Think Ive got it.

Youre not the only one who has the dissapearing plex for hours option from account management

"#19Posted: 2012.04.23 23:32
Ok finally got it to work. I had reset my password last week but I think it had a 48 hour thing on it (which had expired). So maybe thats why I couldn't log in to my inactive account. Anyways after resetting my password again I could log into the inactive account and the option "hours for plex" appeared. So I needed to be logged in to get the menu option. Thanks for the help."

Give that a shot.

PS. I have reoccuring billing, and I personally have never needed nor accessed my hours for plex option. However, the option is not there for either of my accounts to select.

So this might actually be a wide spread problem.

Hours for PLEX is only available for inactive accounts. You never see that option for active account.