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New dev blog: Team Security RMT Update - 3 Weeks in Numbers (YAY)

First post
Author
Ranger 1
Ranger Corp
Vae. Victis.
#61 - 2012-04-26 15:32:22 UTC
corestwo wrote:
Ranger 1 wrote:
One thing to keep in mind if it takes that long to get a response other than "Goodbye" it could very well mean they are taking the time to be thorough, which in my mind is preferable a fast and probably negative outcome.

At least one case in which CCP decided that the player was, shall we say, partially guilty (unbanned, minus some cash), the player in question was unbanned on all of his multiple accounts in less than a week. I'm sure kazanir can provide more examples of swift turnaround times. So, you can see why we're kind of upset about a month without so much as a "we're looking into it".


I fully understand that, I'm not trying to say your concern is not valid.

But if this situation involved a lot of ISK transactions/transfers it's going to take a much longer period of time to trace the income from all those sources.

That being said, I'm just applying common sense (that I think you can agree with). It could also just as easily be that the case you are concerned about slipped through the cracks somehow. It's unlikely, but they are only human so it is possible.

It's also possible that some RMT monies were in the mix that your friend was unaware of, which would complicate things a great deal.

You are doing what you should do, check back on the situation periodically for progress. Just don't lose sight of the fact that many of the details about any of these cases really can't be released (which makes it hard to keep in perspective when it's a long time aquaintance involved).

That, and my original point still holds. You can know someone for years in this game, and yet still be surprised by them dabbling in activities like this... often out of curiosity or a non-reoccuring need. Embarrassment keeps them from fessing up right away, which is understandable too.

You know what I'm saying... and that I'm not trying to throw stones directly at you or your friend.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Reginald Zebranky
Deep Core Mining Inc.
Caldari State
#62 - 2012-04-26 15:36:28 UTC
Keep up the good work!

also, incidentally:
spectrum of caring
Arckaon
The Scope
Gallente Federation
#63 - 2012-04-26 15:37:33 UTC
well, if Market bot IS ban i'll be happy :)


Nice job CCP
corestwo
Goonfleet Investment Banking
#64 - 2012-04-26 15:38:54 UTC
Ranger 1 wrote:
corestwo wrote:
Ranger 1 wrote:
One thing to keep in mind if it takes that long to get a response other than "Goodbye" it could very well mean they are taking the time to be thorough, which in my mind is preferable a fast and probably negative outcome.

At least one case in which CCP decided that the player was, shall we say, partially guilty (unbanned, minus some cash), the player in question was unbanned on all of his multiple accounts in less than a week. I'm sure kazanir can provide more examples of swift turnaround times. So, you can see why we're kind of upset about a month without so much as a "we're looking into it".


I fully understand that, I'm not trying to say your concern is not valid.

But if this situation involved a lot of ISK transactions/transfers it's going to take a much longer period of time to trace the income from all those sources.

That being said, I'm just applying common sense (that I think you can agree with). It could also just as easily be that the case you are concerned about slipped through the cracks somehow. It's unlikely, but they are only human so it is possible.

It's also possible that some RMT monies were in the mix that your friend was unaware of, which would complicate things a great deal.

You are doing what you should do, check back on the situation periodically for progress. Just don't lose sight of the fact that many of the details about any of these cases really can't be released (which makes it hard to keep in perspective when it's a long time aquaintance involved).

That, and my original point still holds. You can know someone for years in this game, and yet still be surprised by them dabbling in activities like this... often out of curiosity or a non-reoccuring need. Embarrassment keeps them from fessing up right away, which is understandable too.

You know what I'm saying... and that I'm not trying to throw stones directly at you or your friend.


Taking a good long while to properly investigate is fine and we'd be okay with that, if not for the whole lack of any contact at all. A month without so much as a "We're looking at it and will keep you updated."


And your original point is still invalidated by Kazanir's API access.

This post was crafted by a member of the GoonSwarm Federation Economic Cabal, the foremost authority on Eve: Online economics and gameplay.

fofofo

Ines Fy
#65 - 2012-04-26 15:39:04 UTC
Quote:
4.2 Trillion or so isk in assets has been seized from RMTers or suppliers.


Your economics guy was complaining that was too much isk in the economy.
He also says that goods are not isk and removing goods is not a sink for the isk.

So what about the Eve Central Bank make an auction of of this seized goods with starting bids of 50% the market value and this way the ECB can remove even more isk from the economy and we all win in the process?
Arckaon
The Scope
Gallente Federation
#66 - 2012-04-26 15:44:59 UTC
Ines Fy wrote:
Quote:
4.2 Trillion or so isk in assets has been seized from RMTers or suppliers.


Your economics guy was complaining that was too much isk in the economy.
He also says that goods are not isk and removing goods is not a sink for the isk.

So what about the Eve Central Bank make an auction of of this seized goods with starting bids of 50% the market value and this way the ECB can remove even more isk from the economy and we all win in the process?



Well i think CCP need to put more taxes to alliance and Corp

too many isk increase price

Forcing farming bounty etc

then more isk


we need a stable amount of isk in the game
Ranger 1
Ranger Corp
Vae. Victis.
#67 - 2012-04-26 15:45:27 UTC  |  Edited by: Ranger 1
corestwo wrote:
Ranger 1 wrote:
corestwo wrote:
Ranger 1 wrote:
One thing to keep in mind if it takes that long to get a response other than "Goodbye" it could very well mean they are taking the time to be thorough, which in my mind is preferable a fast and probably negative outcome.

At least one case in which CCP decided that the player was, shall we say, partially guilty (unbanned, minus some cash), the player in question was unbanned on all of his multiple accounts in less than a week. I'm sure kazanir can provide more examples of swift turnaround times. So, you can see why we're kind of upset about a month without so much as a "we're looking into it".


I fully understand that, I'm not trying to say your concern is not valid.

But if this situation involved a lot of ISK transactions/transfers it's going to take a much longer period of time to trace the income from all those sources.

That being said, I'm just applying common sense (that I think you can agree with). It could also just as easily be that the case you are concerned about slipped through the cracks somehow. It's unlikely, but they are only human so it is possible.

It's also possible that some RMT monies were in the mix that your friend was unaware of, which would complicate things a great deal.

You are doing what you should do, check back on the situation periodically for progress. Just don't lose sight of the fact that many of the details about any of these cases really can't be released (which makes it hard to keep in perspective when it's a long time aquaintance involved).

That, and my original point still holds. You can know someone for years in this game, and yet still be surprised by them dabbling in activities like this... often out of curiosity or a non-reoccuring need. Embarrassment keeps them from fessing up right away, which is understandable too.

You know what I'm saying... and that I'm not trying to throw stones directly at you or your friend.


Taking a good long while to properly investigate is fine and we'd be okay with that, if not for the whole lack of any contact at all. A month without so much as a "We're looking at it and will keep you updated."


And your original point is still invalidated by Kazanir's API access.


API access only gives you details about that one account. You know as well as I do there are many ways around that, and that penalties are not restricted to the account that made the infraction.

So no, you don't have access to all of the information that CCP would have access to about this persons activities.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.

Liang Nuren
No Salvation
Divine Damnation
#68 - 2012-04-26 15:47:48 UTC
"Oh dear, everyone is going to quit when you take away my illegal botting and ISK buying!!!"

/10 people quit.

LOL - Good on you.

-Liang

I'm an idiot, don't mind me.

Alx Warlord
The Scope
Gallente Federation
#69 - 2012-04-26 16:03:29 UTC
Make them suffer!!!! Lol
Maul555
Xen Investments
#70 - 2012-04-26 16:07:13 UTC
TEAM SECURITY SMASH SMASH BAD MEN!!! TEAM SECURITY SMASH SMASH GOOD!!!
Karak Terrel
Foundation for CODE and THE NEW ORDER
#71 - 2012-04-26 16:07:13 UTC
You should implement a mission for new players where they have to watch a Concord movie on the CQ mainscreen that explains the issue in a not immersion breaking way. Explain them the PLEX market interactively.
CCP Sreegs
CCP Retirement Home
#72 - 2012-04-26 16:16:06 UTC  |  Edited by: CCP Sreegs
Kazanir wrote:
CCP Sreegs wrote:
That is untrue and as I elaborated in every single case we've found where someone was flagged for RMT who shouldn't have been, they were doing something else they shouldn't have been. Not so much a false positive as a positive for the wrong activity.

It may be mincing words a bit but there's a very big difference from my perspective as these aren't really innocents getting caught in the crossfire.


I have refrained from commenting or arguing with you on the forums, thus far, because I seriously respect you for this undertaking. You are doing a good thing and have to contend with a legion of idiots while doing so. Props.

However, the response time we are seeing on certain things is a little disconcerting, and it is what motivated corestwo to post. In the case that corestwo is posting about, it took us nearly a month to get any sort of response despite repeated petitions and e-mails to your security@ e-mail address. Having to wait for such a long period of time without even a "we are looking at this" e-mail, while you are posting about the low false positive rate on the forums -- I'm sure you can see how these events make me sad. Nevertheless I have tried to be patient, but now it has been a month since the original bannings.

Also, I know of at least one person who was unbanned a week ago and who had all of his accounts compensated with 14 days of game time for the false positive ban. You declined to provide an explanation for the false positive to this person, but I can only surmise that you considered him innocent rather than in the "was doing something shady" category.

I'm trying to say this nicely because I genuinely want your efforts to be successful and I respect what you have done so far. This is why I haven't been harassing you about hypotheticals like the previous devblog thread. But the case I'm talking about is almost a textbook example of a false positive and so far it isn't being handled very well. Right now we have 200 billion ISK in assets (belonging to around 20-25 real people who invested in the bond) that are sitting unusable and have been for a month. In light of that situation, continuing to read posts about "no false positives" and "doing something else they shouldn't have been" at this point is aggravating. It is especially aggravating because there is no way the lost income from that 200B in assets will be compensated fairly by CCP if the person IS unbanned -- it is just gone, and there is no way for you to fairly rectify the consequences of a false positive of this magnitude.

Like I said. I don't have any desire to start an Internet slapfight or rake you over the coals on this stuff since I think you're doing a pretty good job at a great thing. But yeah -- there are still issues, and for me they aren't just hypotheticals.

Ranger 1 wrote:
In all fairness, if your internet "friend" actually was doing something in violation of the EULA (botting, RMT, or otherwise) are you really sure they would admit it to you...


I have access to the API data of the banned accounts that were mentioned by corestwo so I could go check if I really wanted to. But yes, in this case I am sure.


I stand behind what I said because it was true. The petition system is the place for you to air these complaints.

"I know a guy who said a thing" doesn't quite cut the mustard and unless it's your account you are not a part of the conversation by matter of policy.

"Sreegs has juuust edged out Soundwave as my favourite dev." - Meita Way 2012

Vincent Athena
Photosynth
#73 - 2012-04-26 16:17:32 UTC
Gizznitt Malikite wrote:

Wow..... AWESOME!!!!!

If 1268 accounts are now permabanned.... are you getting any flack from management about the loss of 1268 Monthly Subs??

That would be a loss of $20,000 in monthly income for CCP???

How can we get management off your back!!!!


Tell your friends that eve is being cleaned up and they should subscribe.

Know a Frozen fan? Check this out

Frozen fanfiction

Camios
Sebiestor Tribe
Minmatar Republic
#74 - 2012-04-26 16:23:25 UTC
Nice, I hope to hear news from your team every month. You could turn this into a monthly blog like "The tales of security Dad" where you tell us numbers.

That would really be a good marketing move.

Burn them all.


On a side note: what did you decide about 'scarlet letters'?
spookydonut
Caldari Provisions
Caldari State
#75 - 2012-04-26 16:26:07 UTC
Camios wrote:
Nice, I hope to hear news from your team every month. You could turn this into a monthly blog like "The tales of security Dad" where you tell us numbers.

That would really be a good marketing move.

Burn them all.


On a side note: what did you decide about 'scarlet letters'?


After about page 3 he stopped replying in the thread.
Aryndel Vyst
Imperial Academy
Amarr Empire
#76 - 2012-04-26 16:29:20 UTC
CCP Sreegs wrote:


I stand behind what I said because it was true. The petition system is the place for you to air these complaints.

"I know a guy who said a thing" doesn't quite cut the mustard and unless it's your account you are not a part of the conversation by matter of policy.


The petition system is staffed with tier 1 mongs that suggest answers like "reboot your computer" and "is the cable plugged into your computer".
Pyrus Octavius
Flat Earth Believers
#77 - 2012-04-26 16:30:23 UTC
Bravo Team Security! If I could give you an in game medal, it would say something like this:

"For dedication and tenacity to make this ******* game more AWESOME, you are hereby awarded The Savior of EVE Cross of Kicking RMTers In The Balls " award .

Keep up the good work!
Solo Drakban
Goosefleet
Gooseflock Featheration
#78 - 2012-04-26 16:30:46 UTC
CCP Sreegs wrote:
I stand behind what I said because it was true. The petition system is the place for you to air these complaints.

"I know a guy who said a thing" doesn't quite cut the mustard and unless it's your account you are not a part of the conversation by matter of policy.


We are at war with Eurasia. We have always been at war with Eurasia. The corp is mother... The corp is father...

Repeatedly claiming something is true doesn't make it so, regardless of how many people are posting in this thread on their knees wondering how to get the stain out of their clothing.
Kazanir
GoonWaffe
Goonswarm Federation
#79 - 2012-04-26 16:34:04 UTC
CCP Sreegs wrote:
I stand behind what I said because it was true. The petition system is the place for you to air these complaints.

"I know a guy who said a thing" doesn't quite cut the mustard and unless it's your account you are not a part of the conversation by matter of policy.


I'm airing my complaint in here because I feel like your specific promises from the original thread aren't being honored and it is a matter of public concern. You specifically promised that while you didn't think much of the hypotheticals people were whining about, that you would look at specific, real examples of possible false positives.

The petition system in particular has seen multiple weeks with no responses to any petitions other than form letters and petitions closed without response. All of our petitions, e-mails, and forum posts have been unfailingly polite and patient and yet we're still not seeing progress.

I'm involved because the accounts in question control hundreds of billions in assets which were invested in a corporate IPO by members of my corporation. (This is a legitimate business venture, which, incidentally, is backed by CCP game mechanics in the form of corporation shares and dividends.) That means that their concerns are my concerns -- and since no one at CCP has responded to the primary party, I needed to make a little noise.

I am not wasting your time with unfunny point-scoring or other BS and so I'd also appreciate it if you didn't snarkily reply with straw-mans like, "I know a guy who said a thing."
CCP Sreegs
CCP Retirement Home
#80 - 2012-04-26 16:36:04 UTC
Solo Drakban wrote:
CCP Sreegs wrote:
I stand behind what I said because it was true. The petition system is the place for you to air these complaints.

"I know a guy who said a thing" doesn't quite cut the mustard and unless it's your account you are not a part of the conversation by matter of policy.


We are at war with Eurasia. We have always been at war with Eurasia. The corp is mother... The corp is father...

Repeatedly claiming something is true doesn't make it so, regardless of how many people are posting in this thread on their knees wondering how to get the stain out of their clothing.


Repeatedly saying something isnt so doesn't either. That's all the discussion that will occur in this thread on this subject.

"Sreegs has juuust edged out Soundwave as my favourite dev." - Meita Way 2012