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Macintosh

 
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Escalation to Inferno Macintosh Issues and Feedback

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Vorianien
Killing eSports Racing Southeast
#21 - 2012-04-24 14:23:22 UTC
E Wan wrote:
CCP Sputnik wrote:
Thank you all for giving this a shot, we are working on a fix for the issue.

In the mean time you can used the Generic Patcher to update your client.


I think it would be better to give us a Minesweeper game to play while working on solution.

This is not working and yes we are paying you to test for you.

Generic Patcher is not working, it's launching launcher again and not solving anything.

PS. I'm sorry to be so straight and hard but this happens every single update so I'm pretty much stressed. In my company when someone doesn't do same thing right 2 times he gets fired.


That's correct, this "Generic Patcher" as it functions is merely an opening tool and does nothing in the way of actually patching an app that it's pointed at.
mofanto
School of Applied Knowledge
Caldari State
#22 - 2012-04-24 14:24:19 UTC
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again
CCP Sputnik
C C P
C C P Alliance
#23 - 2012-04-24 14:29:23 UTC
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Vorianien
Killing eSports Racing Southeast
#24 - 2012-04-24 14:32:49 UTC
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


I haven't heard of a single situation where one can "rollback" a patched file to a previous version of said patched file. I think the only immediate solution, seeing as deleting common.ini does not work, is either patching from an outdated backup copy of the client, or redownloading the full client again.
Zetoidon
Cadetes de San Marcial
#25 - 2012-04-24 14:35:03 UTC
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.


Tried and it crashed when patching like the first time, this time I copied the details:

http://cl.ly/3z0V3h2O430W1J111v25

(sorry, the forum doesn't allow me to pase all this text)
Vorianien
Killing eSports Racing Southeast
#26 - 2012-04-24 14:35:50 UTC
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.


As I had stated before, that forces the launcher to download the file Eve_Online_0-364755.patch which in my case will always fail due to data corruption detected by the launcher.
CCP Sputnik
C C P
C C P Alliance
#27 - 2012-04-24 14:38:41 UTC
Vorianien wrote:
As I had stated before, that forces the launcher to download the file Eve_Online_0-364755.patch which in my case will always fail due to data corruption detected by the launcher.


This is a separate issue we are looking into it.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Moto Akimoto
Tengu and Cash
#28 - 2012-04-24 14:41:04 UTC  |  Edited by: Moto Akimoto
Zetoidon wrote:
I'm having problems too. The same verifications problems after clicking on the PLAY button


I was having this problem as well. Tried a few times but no luck. Couldn't find the Repair tool so I was about to use the Generic Patch posted by CCP Sputnik.

Instead I made a copy of the Eve Application, changed the file names based on instructions from Evelopedia ( http://wiki.eveonline.com/en/wiki/Multiple_clients ) and it worked! LOL

Anyways, the only difference I see between the 2 files is the non-working applications is about 7 MB bigger:

Non-working = 12,033,459,076 bytes
Working = 12,026,227,050 bytes



Cheers!
Vorianien
Killing eSports Racing Southeast
#29 - 2012-04-24 14:45:09 UTC
CCP Sputnik wrote:
Vorianien wrote:
As I had stated before, that forces the launcher to download the file Eve_Online_0-364755.patch which in my case will always fail due to data corruption detected by the launcher.


This is a separate issue we are looking into it.


Thank you.

I'll be updating to current version from a backup copy of the client (build 353549, Crucible 1.5.4) to see if I get the patching error again.
E Wan
The Positron
#30 - 2012-04-24 14:47:06 UTC
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.



OK, finally this seems to solve my issue.
Psychotic Sidekick
Perkone
Caldari State
#31 - 2012-04-24 14:48:17 UTC
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Deleting the file and restarting the Launcher will restart the patching process.


I am running a macbook pro 2009 model and I had a similar problem with the client:
'Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client.'

Deleting the file and restarting the launcher worked for me.
+1 to CCP Mandrake!
Vorianien
Killing eSports Racing Southeast
#32 - 2012-04-24 14:55:38 UTC
Psychotic Sidekick wrote:
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Deleting the file and restarting the Launcher will restart the patching process.


I am running a macbook pro 2009 model and I had a similar problem with the client:
'Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client.'

Deleting the file and restarting the launcher worked for me.
+1 to CCP Mandrake!


Hmm, you didn't clear and delete the existing .patch files from the main client package wrapper, did you? I'm thinking the problem I'm getting stems from me clearing the cached .patch files.
CCP Gangleri
C C P
C C P Alliance
#33 - 2012-04-24 15:01:04 UTC
I have added the instructions for common.ini removal to the OP, if anyone is still having issues after trying this workaround please post below here using the requested info points from the OP and describe in as much detail as possible already attempted workarounds that have not been successful.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
Zetoidon
Cadetes de San Marcial
#34 - 2012-04-24 15:05:30 UTC
Zetoidon wrote:
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.


Tried and it crashed when patching like the first time, this time I copied the details:

http://cl.ly/3z0V3h2O430W1J111v25

(sorry, the forum doesn't allow me to pase all this text)


Tried again (common.ini file didn't have to be deleted as it wasn't there after the crash) and worked OK! It seems that some patch download error was causing the crash.
mofanto
School of Applied Knowledge
Caldari State
#35 - 2012-04-24 15:21:45 UTC
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.


It works, finally.. It was pleasure to cooperate with you :P
Vorianien
Killing eSports Racing Southeast
#36 - 2012-04-24 15:59:30 UTC
CCP Gangleri wrote:
I have added the instructions for common.ini removal to the OP, if anyone is still having issues after trying this workaround please post below here using the requested info points from the OP and describe in as much detail as possible already attempted workarounds that have not been successful.


Just consolidating everything I've tried so far into one post.

The launcher initially downloaded the patch file and proceeded to apply the patch but encountered some sort of error and did not complete the patch process. Option to start the client was offered. Restarted launcher, which then indicated that client was ready. Launched client and got verification errors. I cleared the cache, removed the common.ini file as well as the .patch files stored in the main application package. The launcher tries to download Eve_Online_0-364755.patch but never gets past 5% before the progress bar jumps to 15%, and then the launcher produces an error that says the patch file has data corruption and cannot be used. Retrying always yields the same result. I have also tried updating from a backup client copy (build 353549, Crucible 1.5.4), but the launcher updater encounters an error at step 3 of 7. It will then run itself over and over in an endless loop, repeatedly encountering that same error at that same step, unless terminated.

Macbook Pro 5,1
Intel Core 2 Duo 2.53GHz
4GB RAM
NVidia GeForce 9600M GT 512MB VRAM
Mac OS X Snow Leopard 10.6.8

Step-by-step:
Opened main Eve Online.app
Updated launcher
Encountered patching error
Quit and reopened main Eve Online.app
Cleared cache through launcher, then quit
went to Eve Online.app/Contents/Resources and removed all obvious incremental client patch files with the .patch extension
reopened Eve Online.app
encountered data corruption error

mounted backup copy of Crucible 1.5.4 disk image file from external hard drive
copied full Crucible 1.5.4 client to desktop
opened Crucible 1.5.4 client
encountered launcher updater error


Shall I wait for the issues with Eve_Online_0-364755.patch to be resolved, or shall I redownload the full client again?
CCP Sputnik
C C P
C C P Alliance
#37 - 2012-04-24 16:17:34 UTC
Vorianien wrote:
Shall I wait for the issues with Eve_Online_0-364755.patch to be resolved, or shall I redownload the full client again?


We are still in the middle of our investigations, if you have a fast Internet connection and no bandwidth limitations it might be faster to redownload.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
DarthRazr
Doomheim
#38 - 2012-04-24 16:22:30 UTC
CCP Sputnik wrote:
mofanto wrote:
Is there other way to force Launcher patch client again? It looks like launcher detects that client is latest version but previous patching failed.. or rollback to previous version and run whole process again


Was just talking with CCP Mandrake about this and you can force the Launcher to patch by deleting the common.ini wich you can find under:

EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini

Deleting the file and restarting the Launcher will restart the patching process.


Worked for me, thank you! Seems like every new major patch, I have some issue. Good job on this fix tho, didnt have to reload the whole damn thing.

I had an issue "finding" the file tho, because for some reason, the file structure in my Macbook Pro sorts of repeats .... idk why. Took some time and digging into the files, but found it and deleted it. Up and running now

btw... um... is there a repair tool for Macs? Not sure which one or where to put it

Anyway, good job. +1 for you
Mitalona
State War Academy
Caldari State
#39 - 2012-04-24 16:32:12 UTC  |  Edited by: Mitalona
Hi

I seem to have a totally different issue. For me, the patching on the MAC went OK and the client started as expected.

However, all was not good as my wallet currently displays 224 ISK... You could say I should save more and not spend it all, but the reality is that the wallet should contain some 224 million ISK.

It is not only the wallet that is affected. When viewing the market everything seems to have much better prices today than yesterday. A drake, for instance seems to be mine for only 52 ISK in Jita right now. An Oraca is just a tad over 700 ISK.
Contracts are also very cheap today it seems, but they do show some duality - a 54 ISK contract for a Drake for some reason shows the amount 54 million in parentheses.

Here is a screenshot taken just now.

Quite obviously the problem here is that the GUI is showing only the first digits of the number, that is, the digits before the first thousandseparator. Checked on a couple of other accounts and the result is the same.

I´m running Lion on a 2011 Mac Book Pro 15", but more specific I would guess is the fact that this MAC is running with Norwegian localization and in the Norwegian standard the thousandseparator is a . (period) or a space/blank. Guess that f**ked it up...

Hope you can patch this rather quick because trade is kind of hazardious at the moment... Ugh

EDIT: Just reported this as bug 133441.
Vorianien
Killing eSports Racing Southeast
#40 - 2012-04-24 16:32:59 UTC
CCP Sputnik wrote:
Vorianien wrote:
Shall I wait for the issues with Eve_Online_0-364755.patch to be resolved, or shall I redownload the full client again?


We are still in the middle of our investigations, if you have a fast Internet connection and no bandwidth limitations it might be faster to redownload.


Thank you, Sputnik. I have neither slow internet speeds nor bandwidth limitations, but I live in Singapore, and network bottlenecking might be a huge detriment, because the last time I downloaded the full client, it took me 50 hours. It's really late right now, so I'll give the launcher a go again tomorrow morning and downloading the client if that doesn't work.