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Issues, Workarounds & Localization

 
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Alternative way of patching

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CCP Cascade
#21 - 2012-04-12 15:58:46 UTC
Thycoon wrote:

I had same problem after the Crucible 1.6.3 update with the Tranquility folder, but after rebooting the computer it worked and the launcher could update and load the game, NOT so on Singularity.
The most frightening part will be - when the patch is failing on Tranquility - which was already happened after the last update in the beginning of this month. Atleast there the reboot helped and I could continue playing on Tranquility.
Thycoon


The fact that you need to reboot the computer before updating means that there is something on your computer still running or holding on to the EVE process or the Launcher process and preventing you from doing the update properly.

Have you made sure that there is no eve process in the background still running, or perhaps logserver.exe still running. Do you have any other software installed on your machine which could be scanning or holding onto EVE files/resources? It would be helpful if you would send me an evemail with answers to these questions and the launcher.log file and I can look into this a bit more.

Associate Technical Producer - Core Technology Group
Glarbl Blarbl
Orion-Glarbl Mining Bureau
#22 - 2012-04-12 17:12:37 UTC
Well this kind of blows.

I am out of town for a gig on friday, my trusty macbook pro in hand. I downloaded a fresh client last night so I could play eve when I'm not rehearsing or playing and even applied a plex to one of my alts (whom I had let expire during this debacle, missing 10 days of training for mining barge V). And you guys release a patch today, not tuesday, making it so i can't play anymore.

I'm trying to stay calm and polite here but this is really getting annoying. There really should have been a way to manually apply patches for all platforms before this beshitted launcher was deployed, and you all know it.

Is there a timeframe for when I will be able to patch my client on a case-sensitive fs, or at least a way to manually apply it? I don't care if it's greek words on the command line at this point, I just want to be able to play the game I paid for.

Thanks.
KanashiiKami
#23 - 2012-04-12 17:48:06 UTC
my patch failed

and what i did was run repair 11 times. it RANDOMLY repaired the program.

and all these problems din even wanna make me started on singularity

WUT ???
Apollo Lyserius
Minerva Technologies
#24 - 2012-04-12 20:50:39 UTC
The big problem is, if I can't connect to CCPs servers to download the patch via Launcher, I still can't connect to CCPs servers to download these .exe archives.

Since the launcher arrived, patch download has been chaotic. Sometimes I can download them directly from the launcher, sometimes I have to come here in the forums and search for a shared link. Or wait until I don't know when for the launcher to work again.
Silvester Anfang
Caldari Provisions
Caldari State
#25 - 2012-04-13 04:45:41 UTC
THANKS!!! The launcher would install to 25% and then tell me the file is corrupt. I could only play by reinstalling EVE every time it updated. But this got me right into the game!!!!

I only had problems since the new launcher came out and CCP has ignored my petitions.
BillyBob Boberton
Caldari Provisions
Caldari State
#26 - 2012-04-13 15:21:22 UTC
Oddly, my repair tool gives me a error sometimes when I attempt to use that. I'm also getting the looping patch update as well, but it says the patch may be unusable or corrupt, Is that a different situation then this or roughly the same? I'm hoping to get on soon because my PLEX is running out and I haven't been able to play the whole month of it basically cause of these patching issues..
Thycoon
Patrician Space Incorporation
Patrician Space Incorporation Holding Alliance
#27 - 2012-04-14 02:54:19 UTC  |  Edited by: Thycoon
Quote:
CCP Cascade wrote:
The fact that you need to reboot the computer before updating means that there is something on your computer still running or holding on to the EVE process or the Launcher process and preventing you from doing the update properly.

Have you made sure that there is no eve process in the background still running, or perhaps logserver.exe still running. Do you have any other software installed on your machine which could be scanning or holding onto EVE files/resources? It would be helpful if you would send me an evemail with answers to these questions and the launcher.log file and I can look into this a bit more.


Regarding the launcher problem - I don't recall the exact conditions from the beginning of the month, when it occured on Tranquility. The only EVE-related program I have running too with EVE is EVEMon. The main problem is, that the launcher breaks when it is actually downloading and NOT updating. While the download breaks it is trying than with the fragmented download to update which is questionable. When I had rebooted my computer with the tranquility problem I remember that the dwonload had started again but finished it and could than update.

Since the problem still now exists for Singularity (since 2012-04-12) I have tried many things. I had also suspected that anything else (program like EVEMon) could disturb the updating process - for this I had started the update direct after rebooting - without starting anything else than the EVE launcher. Did not help too. I have now a partialy downloaded patchfile in the EVE-directory (EVE_Online_360229-359766.patch) which has 69977 KB. Any attempt to continue (restarting the launcher) is failing.
Deleting the Singularity folder and installing complete new (copying the present Tranquility folder - from 2012-04-12 after maintenance) to the Singularity folder) also doesn't helps. The download breaks up after app. 60% progress (this doesn't means that 60% of the +240 MB are downloaded - it is only the "Progressbar"which is showing 60%). The EVE Online Launcher v.1.19 is running in the first stepp (Creating EVE_Online_360229-359766.patch) till 50% and than starting downloading 0 MB/240.79 MB and than breaking up in this step at app. 60%.

I have also tried to start the launcher with the running "LogServer.exe" but this is not working. Obviously is the LogServer program only connected with the main client - not the launcher. There is no launcher.log file in the Singularity folder. The launcher is setup for "Send error and usage logs to CCP" and always does when it is failing. There should be something send to CCP.

An other program which is contiously running is my AntiVirus program, but this was also running when I had rebooted the computer with the Tranquility problem and successful updated. But anyhow I'm right now trying again to update while the AntiVirus programm is disabled and EVEMon not running. Generally if there occurs anything danger for the operating system my AntiVirus program is popping up with a related messagge, but have not gotten anything while I tried to update. An other program which I'm always using while waiting for download is MS Excell - this is also not running now with my new attempt to update.
Damn - Gateway from my provider is down after 76% progress!Oops
Gateway is back - atleast the "resume function of the launcher is working fine"! :)Lol
OopsSh#ยง$%& same problem after 140MB download. Same moment when the updating process broke my AntiVirus program poped a message which is telling that it is not running. (coexistence??) Rebooting now.
The partialy downloaded patchfile in the EVE-directory (EVE_Online_360229-359766.patch) has now 177240 KB. Have exited the AntiVirus program now. Restarting now the update.
Have not watched for a while - now the launcher is in step 2 - applying EVE_Online_360229-359766.patch while the full download is not finished!!?? I realy can't tell. In my download meter is a sudden download jump with plus 400% increased bandwidth. (My normal internet speed is 48kB/s but had my provider requested to increase the bandwidth for this download (got 80kB/s). Have now idea how it jump to 350kB/s. I had the Explorer open and had opened a internet page - sometimes the browser is doing that. The high speed download lasted app. 70 sec.!
After 100% of step 2 the updating launcher software jumps over the step 3 and the "PLAY"-button appeared. :)
Starting the client and the client software is updating.
Closing everything and restarting the AntiVirus software.
Restarting launcher - client is starting and acquiring bulk datas.
Game is starting - everything looks ok now!Lol
After maintenance from 2012-04-13 the update broke again. Oops I repeated same steps from my rebooting discribed above and could finish the update. Lol

Thycoon
Thycoon
Patrician Space Incorporation
Patrician Space Incorporation Holding Alliance
#28 - 2012-04-16 14:25:22 UTC
The launcher failed again today (2012-04-16) and I was distraced with a phonecall - had restarted the launcher (after rebooting) while the Antivirus program (Kaserpsky) was still running and the launcher failed twice again. After the third reboot I "exited the Antivirus program" and the launcher could finished its job. Seems definitive des Antivirus program which is causing the trouble "silently". Also exiting the Antivirus program and other programs like EVEMon before an update doesn't work. The launcher will still fail. Only after a reboot with Antivirus "exited" and nothing else started the launcher is successful.

Thycoon
Initiate Khan
Ministry of War
Amarr Empire
#29 - 2012-04-24 12:18:03 UTC
Post patch, server online, players in and I still can't DL the patch using the launcher.
Can we please quickly have an up to date alternative patcher file here.
Thanks
Dolby Drake
Brutor Tribe
Minmatar Republic
#30 - 2012-04-24 12:22:10 UTC
Initiate Khan wrote:
Post patch, server online, players in and I still can't DL the patch using the launcher.
Can we please quickly have an up to date alternative patcher file here.
Thanks

Also can not use launcher to download patches, would appreciate a fast manual patch up aswell. Thanks.
Rehax
Viziam
Amarr Empire
#31 - 2012-04-24 12:23:11 UTC
Can you give a new patch
GM Arcade
Game Masters
C C P Alliance
#32 - 2012-04-24 12:33:56 UTC  |  Edited by: CCP Phantom
Rehax wrote:
Can you give a new patch


My colleague GM Retrofire has just updated the patch links.

Lead GM Arcade | Customer Support Manager
Dolby Drake
Brutor Tribe
Minmatar Republic
#33 - 2012-04-24 12:43:35 UTC
Thank you very much for the quick response :)
Initiate Khan
Ministry of War
Amarr Empire
#34 - 2012-04-24 13:14:24 UTC
Dolby Drake wrote:
Thank you very much for the quick response :)


+1 Big smile
Rehax
Viziam
Amarr Empire
#35 - 2012-04-24 13:43:34 UTC
GM Arcade wrote:
Rehax wrote:
Can you give a new patch


My colleague GM Retrofire has just updated the patch links.

Rehax
Viziam
Amarr Empire
#36 - 2012-04-24 13:45:18 UTC  |  Edited by: Rehax
Rehax wrote:
GM Arcade wrote:
Rehax wrote:
Can you give a new patch


My colleague GM Retrofire has just updated the patch links.


I Russian, I do not understand what you wrote
Sludgeface
State War Academy
Caldari State
#37 - 2012-04-24 14:59:39 UTC
Oh my god, this patch has destroyed my installation of Eve. I was experiencing exactly the same issues as Tychoon above was, but even after trying what he did, I am now stuck with completely broken Eve installations across three identical PCs.

Current status: The launcher starts up, says it's ready, then gives me the Escalation splash screen, and then the client closes.

Awesome job, guys!
Rehax
Viziam
Amarr Empire
#38 - 2012-04-24 15:12:25 UTC  |  Edited by: Rehax
copy the new client. Updating did not work
Miquela
Valheru Empire Science and Production Agency
#39 - 2012-04-24 15:15:42 UTC  |  Edited by: Miquela
update failed. please reboot.

okay. reboot.

update failed. please reboot.

repairtool maybe? failed:

Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
TypeError: Error while decompressing: 1

edit: windows 7 professional x64 btw
Miquela
Valheru Empire Science and Production Agency
#40 - 2012-04-24 15:22:29 UTC
Miquela wrote:
update failed. please reboot.

okay. reboot.

update failed. please reboot.

repairtool maybe? failed:

Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
TypeError: Error while decompressing: 1

edit: windows 7 professional x64 btw



weirdly enough though..... the game does run now...