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cannot login.... server status "unknown"

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Eonwe Inglorionn
Republic Military School
Minmatar Republic
#1 - 2011-09-28 16:01:01 UTC
Unable to connect to the selected server. Please check the address and try again.

this is what i get everytime i try to login since yesterday afternoon(or since last 22 hours). and just when i was writing this topic and started to log in eve told me theres a new patch, i updated it and got this

The client's local session information is corrupt, probably as a result of failed cleanup during a disconnect. Connecting to the server in this state could lead to a rather unpleasant game experience. Please restart the client prior to logging in.

after restart of client i again got the first message

Unable to connect to the selected server. Please check the address and try again.


.... im confused and have a poor knowledge, in fact none, of how to fix this problem. ive searched in forums for some answers but still didnt get it.

can someone tell me what is going on or giv me a dummie proof plan on how to fix this?

i want to play this game so bad and subscribe after the trial is over.
can it be that the problem is cuz im on trial mode?

ive also ran the repair tool and still no changes and i see the server is running normaly.
CCP Navigator
C C P
C C P Alliance
#2 - 2011-09-28 16:41:33 UTC
I have asked one of the Technical GM's to take a look at this and see if he can provide any advice.

In the mean time, you can submit a petition under 'Technical', 'Connection Issues' and we will be able to provide one to one support.
Eonwe Inglorionn
Republic Military School
Minmatar Republic
#3 - 2011-09-28 16:48:03 UTC
damn, so hoped ill be back online soon.... guess nothing of it.

still thank you for your time and answer, ive also made a petition now.
GM Arcade
Game Masters
C C P Alliance
#4 - 2011-09-28 16:58:22 UTC
Hi Eonwe,

The second error message you received seems to indicate that you have managed to connect briefly to the server before the connection was broken.

Without knowing more specific information the solutions below are always worth a try:

1. Check out the following wiki article which details common connection issues:

http://support.eveonline.com/Pages/KB/Article.aspx?id=119

2. Try bypassing your router and plugging straight into the modem

3. Contact your ISP and ask if they can test your line for any problems.

4. Use a program such as Ping Plotter to get more detail on your connection. You can download the program from the following location:

http://www.pingplotter.com/downloads/pngplt_std.exe

5. Use the Logserver tool to see if it provides any further clues. Information on using the logserver tool can be found at the following location:

http://wiki.eveonline.com/en/wiki/Logserver

The last two are really only useful if you know what you are looking for. As you state you have little technical experience if the first three steps do not solve the problem then I would suggest you submit a petition and we will be able to offer more tailored guidance.

You can create a petition by going to the following location:

https://support.eveonline.com/Pages/Petitions/CreatePetition.aspx

Please don't hesitate in contacting us if the problem continues.


Lead GM Arcade | Customer Support Manager
Eonwe Inglorionn
Republic Military School
Minmatar Republic
#5 - 2011-09-28 17:10:57 UTC  |  Edited by: Eonwe Inglorionn
ive used pingplotter before half an hour ago, he showed no results.
used him now and he shows some IP numbers and some graph and something.

Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 28.9.2011 19:08:01 to 28.9.2011 19:08:36

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 15 0 0,0 0 5 1 [192.168.10.1]
2 15 15 100,0 0 0 0 [-]
3 15 10 66,7 7 2674 1029 [172.29.16.129]
4 15 10 66,7 18 2617 1002 win-b2-link.telia.net [213.248.84.189]
5 15 10 66,7 15 2603 975 win-bb2-link.telia.net [80.91.246.194]
6 15 10 66,7 34 2584 965 hbg-bb2-link.telia.net [80.91.246.132]
7 1 0 0,0 381 381 381 ldn-bb2-link.telia.net [80.91.245.64]
8 1 0 0,0 343 343 343 ldn-b3-link.telia.net [80.91.249.176]
9 15 9 60,0 50 2483 762 eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198]
10 15 9 60,0 53 2443 730 srv248-e.ccp.cc [87.237.36.248]
11 15 9 60,0 52 2405 697 srv200-g.ccp.cc [87.237.38.200]

ill go in another house(another internet connection) to see what gonna happen there.
Eonwe Inglorionn
Republic Military School
Minmatar Republic
#6 - 2011-09-28 17:15:45 UTC
also i get a new message

The socket was closed.

its like everytime different message. and i dont what to think of this mess or how to approach the problem.
Eonwe Inglorionn
Republic Military School
Minmatar Republic
#7 - 2011-09-28 17:49:53 UTC  |  Edited by: Eonwe Inglorionn
i do not know what happened since i didnt change anything BUT it repaired itself. Ugh
im playing the game now, everything is normal.

i hope noone else encounters this problem.
this thread can be closed.
lets hope this wont happen again.
Eonwe Inglorionn
Republic Military School
Minmatar Republic
#8 - 2011-09-29 11:16:08 UTC
damnit the probleem didnt go away, next morning same thing.....

what is the problem?

i hope GMs and DEVs will have an answer
Ranger64511
The Scope
Gallente Federation
#9 - 2011-09-29 16:13:10 UTC
It's typically an issue with your network connection.

Check your firewalls and router settings.

Socket closed typically means you lost packet connection to the server.

This is my gate. There are many others like it, but this one is mine. My gate is my best friend. It is my life. I must master it as I must master my life. Without me, my gate is useless. Without my gate, I am useless.
GM Karidor
Game Masters
C C P Alliance
#10 - 2011-09-29 17:20:05 UTC
If it's happening within the very same time frame every day or in some form of regular pattern, it is pretty likely that some form of traffic shaping is going on with your ISP. That also doesn't necessarily show up on traces either, as traffic shaping usually targets specific ports or connection types (such as file sharing protocols and ports used by such programs) and actively messes with those to close them.

GM Karidor | Senior Game Master
Eonwe Inglorionn
Republic Military School
Minmatar Republic
#11 - 2011-09-30 15:08:49 UTC
what i dont understand also is that for first 5-6 days i played normaly, not one error, not one crash. same router same settings, nothing changed. and then this happens.

im rading past articles about this socket problem but noone actualy has the answer to how to fix it.

i know what you may think, my internet connection, but its the same, didnt change a bit.
Ky Vatta
Majority 12
#12 - 2011-10-02 22:26:25 UTC
It didn`t just happen to you, it happened to me also.
I got dumped out of the game on that very same date, at first I couldn`t login, then I finally could, but it promptly crashed again.

After a few attempts I gave up

Next day, it was back to normal

It was a login server glitch, which can happen occasionally (as usual, nobody at CCP noticed the logins were decreasing Roll )

It was not your ISP or Computer at fault.....