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Unable to patch to Inferno (CHRIS)
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TheButcherPete
KarmaFleet
Goonswarm Federation
#1 - 2012-04-12 01:45:11 UTC  |  Edited by: TheButcherPete
herro, I've been trying for quite some time to be able to patch to the newly released Singularity patch. Unfortunately, I always get this error

[b]THE KING OF EVE RADIO

If EVE is real, does that mean all of us are RMTrs?[/b]
Oberine Noriepa
#2 - 2012-04-12 02:38:50 UTC
This has been happening to me as well. I have to reinstall the Singularity client every time there's an update.

∃
TheButcherPete
KarmaFleet
Goonswarm Federation
#3 - 2012-04-12 03:25:27 UTC
Just completely wiped my SiSi installation, and replaced with TQ (then did the normal patching ofc), it downloads about 110mb of the 241mb patch and fails. This is the fourth time.

[b]THE KING OF EVE RADIO

If EVE is real, does that mean all of us are RMTrs?[/b]
T' Elk
Strategically Bad
Goonswarm Federation
#4 - 2012-04-12 05:33:18 UTC
Ohai petey. Welcome to sisi.

~Badposter since FOOOOREEEEEVAAAAAR~ I come back after 2 years to THIS? ~Now 4 years apparently
Thycoon
Patrician Space Incorporation
Patrician Space Incorporation Holding Alliance
#5 - 2012-04-12 07:07:25 UTC
Same her! have reportet that already on 04.04.2012 but got no reply:
********************************************************************************
Dear friends!
The EVE Online Launcher v.1.17 from Singularity patcher is now bugged.
It is not updating anymore for me. While trying to update (aktualizing) it is starting the patcher tool and starting the first step. After app. 3% (up to 12%) in this step the progress bar is jumping to app. 25% and than it is breaking up with the error message:
"An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages."
Than a "Applying patch" message is showing up which pops an other "applyPatch" message which is saying:
"Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again."
I did that several times, all with same result. The launcher doesn't works anymore.
I tryed to cleanup all catches, deleted all patches in the Singualrity folder, started and updated the repair tool, but all that did not helped. Also opening/starting the launcher as administrator did not work. The launcher is not working anymore.
I had same problem after the Crucible 1.6.3 update with the Tranquility folder, but after rebooting the computer it worked and the launcher could update and load the game, NOT so on Singularity.

Please help me out with tat

Thycoon
**********************************************************************************
Could only solve the problem with fresh installation but this also helps now not anymore. The present launcher is v.1.19 with same problem. Got this problem now on 2 different operationg systems - WindowsXP 64-bit and Windows 7. If there is not soon a solution for this problem I will be not able to participate in the upcomming masstest. The launcher is setup for error reports sending and is doing so. There should be some informations what is going wrong.

Thycoon
Thycoon
Patrician Space Incorporation
Patrician Space Incorporation Holding Alliance
#6 - 2012-04-12 12:10:25 UTC  |  Edited by: Thycoon
There was a small update today after maintenance on Tranquility (2012-04-12) and I hoped it could help with the update (patch) on Singularity. So I made a fresh testserver installation with the Tranquility update from today but unfortunately with same result. In the downloading process (app. 60%) it got sam error message:

"An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages."

Than a "Applying patch" message is showing up which pops an other "applyPatch" message which is saying:

"Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again."

I'm now tiered of trying and soooo poor response (none). For the DEV's are obiously other "Ingame objects" are more important than a clean installation.

Thycoon
TheButcherPete
KarmaFleet
Goonswarm Federation
#7 - 2012-04-12 12:22:15 UTC
Tried to patch again during TQ downtime, this time I was successful.

[b]THE KING OF EVE RADIO

If EVE is real, does that mean all of us are RMTrs?[/b]
Temuken Radzu
Aliastra
Gallente Federation
#8 - 2012-04-12 15:17:49 UTC
I too have the exact same problem... CCP please fix it!!!X
Gogela
Epic Ganking Time
CODE.
#9 - 2012-04-13 01:16:10 UTC
Same problem here. Tried different directories, different file permission settings, different installation methods. The launcher is f***ed up, the repair tool is f***ed up, the client sometimes launches... but it's f****ed up. In short, your sisi client is f***ed up. What a waste of time. It's not worth it. I've lost interest in logging in. F*** it.

Signatures should be used responsibly...
L0ckAndL0ad
Caldari Provisions
Caldari State
#10 - 2012-04-13 08:21:26 UTC
Thycoon wrote:
"An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages."
-skip-
"Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again."

Exactly the same thing here. "Clean" reinstall from TQ copy and repairs won't help. Sad

"I only need to know one thing: where they are." (c) Vasquez to Ripley, 'Aliens'
Soldarius
Dreddit
Test Alliance Please Ignore
#11 - 2012-04-13 12:47:58 UTC
I got a similar error. Then launched SiSi directly from a shortcut and it updated through the launcher as normal. SiSi ran fine after that.

Untill this morning when they updated again and broke it. Now I get an incompatible build error and it will not even try to update.

http://youtu.be/YVkUvmDQ3HY
Jake Warbird
Republic Military School
Minmatar Republic
#12 - 2012-04-14 12:11:56 UTC
Still the same error here. Any of you guys get it patched?

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
Mara Skye
Center for Advanced Studies
Gallente Federation
#13 - 2012-04-14 18:47:32 UTC
Thycoon wrote:
There was a small update today after maintenance on Tranquility (2012-04-12) and I hoped it could help with the update (patch) on Singularity. So I made a fresh testserver installation with the Tranquility update from today but unfortunately with same result. In the downloading process (app. 60%) it got sam error message:

"An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages."

Than a "Applying patch" message is showing up which pops an other "applyPatch" message which is saying:

"Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again."

I'm now tiered of trying and soooo poor response (none). For the DEV's are obiously other "Ingame objects" are more important than a clean installation.

Thycoon


I get the same error(s) as Thycoon.
loco coco
#14 - 2012-04-15 00:49:56 UTC
Mara Skye wrote:
Thycoon wrote:
There was a small update today after maintenance on Tranquility (2012-04-12) and I hoped it could help with the update (patch) on Singularity. So I made a fresh testserver installation with the Tranquility update from today but unfortunately with same result. In the downloading process (app. 60%) it got sam error message:

"An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages."

Than a "Applying patch" message is showing up which pops an other "applyPatch" message which is saying:

"Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again."

I'm now tiered of trying and soooo poor response (none). For the DEV's are obiously other "Ingame objects" are more important than a clean installation.

Thycoon


I get the same error(s) as Thycoon.


Getting the same error as this
TheButcherPete
KarmaFleet
Goonswarm Federation
#15 - 2012-04-15 01:21:46 UTC
loco coco wrote:
Mara Skye wrote:
Thycoon wrote:
There was a small update today after maintenance on Tranquility (2012-04-12) and I hoped it could help with the update (patch) on Singularity. So I made a fresh testserver installation with the Tranquility update from today but unfortunately with same result. In the downloading process (app. 60%) it got sam error message:

"An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages."

Than a "Applying patch" message is showing up which pops an other "applyPatch" message which is saying:

"Uanable to apply patch It is recomended that you restart your computer and then run the EVE Online launcher again."

I'm now tiered of trying and soooo poor response (none). For the DEV's are obiously other "Ingame objects" are more important than a clean installation.

Thycoon


I get the same error(s) as Thycoon.


Getting the same error as this


I've gotten that while patching TQ before, I think I just exited the launcher and tried to run the game. That always fixed it for me. For some reason, anyway.

[b]THE KING OF EVE RADIO

If EVE is real, does that mean all of us are RMTrs?[/b]
Thycoon
Patrician Space Incorporation
Patrician Space Incorporation Holding Alliance
#16 - 2012-04-15 02:28:46 UTC  |  Edited by: Thycoon
Quote:
CCP Cascade wrote:
The fact that you need to reboot the computer before updating means that there is something on your computer still running or holding on to the EVE process or the Launcher process and preventing you from doing the update properly.
Have you made sure that there is no eve process in the background still running, or perhaps logserver.exe still running. Do you have any other software installed on your machine which could be scanning or holding onto EVE files/resources? It would be helpful if you would send me an evemail with answers to these questions and the launcher.log file and I can look into this a bit more.

Regarding the launcher problem - I don't recall the exact conditions from the beginning of the month, when it occured on Tranquility. The only EVE-related program I have running too with EVE is EVEMon. The main problem is, that the launcher breaks when it is actually downloading and NOT updating. While the download breaks it is trying than with the fragmented download to update which is questionable. When I had rebooted my computer with the tranquility problem I remember that the dwonload had started again but finished it and could than update.
Since the problem still now exists for Singularity (since 2012-04-12) I have tried many things. I had also suspected that anything else (program like EVEMon) could disturb the updating process - for this I had started the update direct after rebooting - without starting anything else than the EVE launcher. Did not help too. I have now a partialy downloaded patchfile in the EVE-directory (EVE_Online_360229-359766.patch) which has 69977 KB. Any attempt to continue (restarting the launcher) is failing.
Deleting the Singularity folder and installing complete new (copying the present Tranquility folder - from 2012-04-12 after maintenance) to the Singularity folder) also doesn't helps. The download breaks up after app. 60% progress (this doesn't means that 60% of the +240 MB are downloaded - it is only the "Progressbar"which is showing 60%). The EVE Online Launcher v.1.19 is running in the first stepp (Creating EVE_Online_360229-359766.patch) till 50% and than starting downloading 0 MB/240.79 MB and than breaking up in this step at app. 60%.
I have also tried to start the launcher with the running "LogServer.exe" but this is not working. Obviously is the LogServer program only connected with the main client - not the launcher. There is no launcher.log file in the Singularity folder. The launcher is setup for "Send error and usage logs to CCP" and always does when it is failing. There should be something send to CCP.
An other program which is contiously running is my AntiVirus program, but this was also running when I had rebooted the computer with the Tranquility problem and successful updated. But anyhow I'm right now trying again to update while the AntiVirus programm is disabled and EVEMon not running. Generally if there occurs anything danger for the operating system my AntiVirus program is popping up with a related messagge, but have not gotten anything while I tried to update. An other program which I'm always using while waiting for download is MS Excell - this is also not running now with my new attempt to update.
Damn - Gateway from my provider is down after 76% progress!Oops
Gateway is back - atleast the "resume function of the launcher is working fine"! P
Sh#§$%& same problem after 140MB download. Same moment when the updating process broke my AntiVirus program poped a message which is telling that it is not running. (coexistence??) Rebooting now.
The partialy downloaded patchfile in the EVE-directory (EVE_Online_360229-359766.patch) has now 177240 KB. Have exited the AntiVirus program now. Restarting now the update.
Have not watched for a while - now the launcher is in step 2 - applying EVE_Online_360229-359766.patch while the full download is not finished!!?? I realy can't tell. In my download meter is a sudden download jump with plus 400% increased bandwidth. (My normal internet speed is 48kB/s but had my provider requested to increase the bandwidth for this download (got 80kB/s). Have now idea how it jump to 350kB/s. I had the Explorer open and had opened a internet page - sometimes the browser is doing that. The high speed download lasted app. 70 sec.!
After 100% of step 2 the updating launcher software jumps over the step 3 and the "PLAY"-button appeared. :)
Starting the client and the client software is updating.
Closing everything and restarting the AntiVirus software.
Restarting launcher - client is starting and acquiring bulk datas.
Game is starting - everything looks ok now!P
After maintenance from 2012-04-13 the update broke again. Oops
I repeated same steps from my rebooting discribed above and could finish the update.P

Thycoon
Jake Warbird
Republic Military School
Minmatar Republic
#17 - 2012-04-15 03:52:58 UTC  |  Edited by: Jake Warbird
From what I understood,you tried closing the AV program and then run the installer? That got it working?

e:it worked! \o/

Windows 7 64
Kaspersky AV 2012
Shutting down the AV let the installer run its course. I might have hundreds of malware by now, but atleast I got Singularity installed!

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
Mara Skye
Center for Advanced Studies
Gallente Federation
#18 - 2012-04-15 09:42:30 UTC
Jake Warbird wrote:
Shutting down the AV let the installer run its course



Worked for me too! Thanks guys :)
Thycoon
Patrician Space Incorporation
Patrician Space Incorporation Holding Alliance
#19 - 2012-04-16 14:09:19 UTC
The launcher failed again today (2012-04-16) and I was distraced with a phonecall - had restarted the launcher (after rebooting) while the Antivirus program (Kaserpsky) was still running and the launcher failed twice again. After the third time I "exited the Antivirus program" and the launcher could finished its job.
Seems definitive des Antivirus program which is causing the trouble "silently". Also exiting the Antivirus program and other programs like EVEMon before an update doesn't work. The launcher will still fail. Only after a reboot with Antivirus "exited" and nothing else started the launcher is successful.

Thycoon