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Issues, Workarounds & Localization

 
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Problem with Blue.dll Random crashing on gates and stations

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Lord Drokoth
Hostile.
PURPLE HELMETED WARRIORS
#1 - 2012-04-08 10:57:11 UTC  |  Edited by: Lord Drokoth
Due to an unknown problem with posting this topic in this thread.. i am forced to post it via privatepaste.
The problem is describes whithin this paste.. and i have been having it ever since the premium client was introduced into TQ

http://www.privatepaste.com/3c8bbdc955

There seems to be no way for me to work around the problem. every time in on a gate or a station.. it will crash randomly. even when i had a completely different hardware setup on my computer it still is crashing.

The paste contains info regarding the event viewer log. and as usual mentions an error with blue.dll.

There have been a number of threads in the old forum relating to this problem. some people have managed to get it to work.. some have not.. the rest have quit the game. there has been no responce anywhere from ccp regarding the problems..

This game works just fine on my partners mac that has windows installed via bootcamp. but on my machine it simply will not work stable at all.

I am therefore totally unable to do anything other than stuff that can be done from a station.
This problem is present on both SISI and TQ.
CCP Snorlax
C C P
C C P Alliance
#2 - 2012-04-08 11:18:14 UTC
Lord Drokoth wrote:
Due to an unknown problem with posting this topic in this thread.. i am forced to post it via privatepaste.
The problem is describes whithin this paste.. and i have been having it ever since the premium client was introduced into TQ

http://www.privatepaste.com/3c8bbdc955

There seems to be no way for me to work around the problem. every time in on a gate or a station.. it will crash randomly. even when i had a completely different hardware setup on my computer it still is crashing.

The paste contains info regarding the event viewer log. and as usual mentions an error with blue.dll.

There have been a number of threads in the old forum relating to this problem. some people have managed to get it to work.. some have not.. the rest have quit the game. there has been no responce anywhere from ccp regarding the problems..

This game works just fine on my partners mac that has windows installed via bootcamp. but on my machine it simply will not work stable at all.

I am therefore totally unable to do anything other than stuff that can be done from a station.
This problem is present on both SISI and TQ.

I've been trying to track down what might be related to this problem, where there is a crash when reading in a corrupt file. Try clearing your cache - if that still doesn't help, try running the repair tool.

Let me know how this turns out - if it still crashes, it would be useful to me to get both a log and a dump file from you.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Lord Drokoth
Hostile.
PURPLE HELMETED WARRIORS
#3 - 2012-04-08 11:49:50 UTC  |  Edited by: Lord Drokoth
CCP Snorlax wrote:
Lord Drokoth wrote:
Due to an unknown problem with posting this topic in this thread.. i am forced to post it via privatepaste.
The problem is describes whithin this paste.. and i have been having it ever since the premium client was introduced into TQ

http://www.privatepaste.com/3c8bbdc955

There seems to be no way for me to work around the problem. every time in on a gate or a station.. it will crash randomly. even when i had a completely different hardware setup on my computer it still is crashing.

The paste contains info regarding the event viewer log. and as usual mentions an error with blue.dll.

There have been a number of threads in the old forum relating to this problem. some people have managed to get it to work.. some have not.. the rest have quit the game. there has been no responce anywhere from ccp regarding the problems..

This game works just fine on my partners mac that has windows installed via bootcamp. but on my machine it simply will not work stable at all.

I am therefore totally unable to do anything other than stuff that can be done from a station.
This problem is present on both SISI and TQ.

I've been trying to track down what might be related to this problem, where there is a crash when reading in a corrupt file. Try clearing your cache - if that still doesn't help, try running the repair tool.

Let me know how this turns out - if it still crashes, it would be useful to me to get both a log and a dump file from you.



I tried clearing the cache already without sucess.. ill try running the repair tool.
http://www.privatepaste.com/59968e172e
this is the log from the repair tool.
it didnt look like it made any dll changes.. but taking into account i tried this also from a fresh install it probably wont work.. but ill give it a go..

As for the dump files.. how do i get those ones??
also. does it cause any difficulty if i run more than one client at the same time as that will make the crash alot more likely to occur?

Edit: Ok the crash happened the instant i landed on grid.. for reference. it happened when i logged 8 tornadoes in on the undock ramp of the jita 4-4 caldari navy assembly plant station. I tried with 1 client aswell (as i use ISboxer) and its perfectly identical.
I have also previously had the same crash on the UBX gate in AD-in a basilisk and on the L-HV5C station in a basilisk.

PPS i also tried it with the map open instead of the main view.. that crashed aswell

Edit2: just tested sitting at a safespot for two hours and no crash..
asked lax (isboxer team) about it and his responce is...

[15:41] <~Lax> no i do not know what file, all i know is it's crashing reading Yaml
[15:41] <~Lax> the best info i had was your minidump
[15:43] <~Lax> but it doesn't surprise me that it would be a client issue rather than an ISBoxer/IS issue -- it didn't look like my issue to me ;)
CCP Snorlax
C C P
C C P Alliance
#4 - 2012-04-08 17:11:40 UTC
If it crashes with LogServer running, you should see a line at the end of the log that lists the name of the dump file that is written out. It should be uploaded to our servers, but seeing the dump file and an associated log gives me more information in context. File a bug report, mentioning my name in the title, attaching the log file and and the dump file. I'll look for this in incoming bug reports - hopefully we'll have this bug squashed in the next client patch.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Lord Drokoth
Hostile.
PURPLE HELMETED WARRIORS
#5 - 2012-04-08 19:59:03 UTC  |  Edited by: Lord Drokoth
CCP Snorlax wrote:
If it crashes with LogServer running, you should see a line at the end of the log that lists the name of the dump file that is written out. It should be uploaded to our servers, but seeing the dump file and an associated log gives me more information in context. File a bug report, mentioning my name in the title, attaching the log file and and the dump file. I'll look for this in incoming bug reports - hopefully we'll have this bug squashed in the next client patch.


Ok i have managed to get it to crash now running 8 clients.
Im however unable to find any line relating to any dump files and therefore an not able to post one. there are two files generated by the log. i will send the latter of the two that should contain the crash. ill keep the other file aswell.

Edit:
Thank you for your bug report. Your report ID is 132333

Sorry i wasnt able to figure out how to find the dump file or how to even check if it was generated.
If it helps the option to upload crashes automatically was enabled on all clients at the time of the crash.
CCP Snorlax
C C P
C C P Alliance
#6 - 2012-04-08 20:46:15 UTC
Got the bug report and found the dump file - thanks for your help in tracking this down. Hopefully I'll have a fix soon.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Lord Drokoth
Hostile.
PURPLE HELMETED WARRIORS
#7 - 2012-04-08 21:32:23 UTC  |  Edited by: Lord Drokoth
You do realise that if you are able to fix this ill love you forever right??
Just sayin!Shocked

Regards
L.D

Edit: The file you asked me for has been attached to the bug report in a rar file.
Lord Drokoth
Hostile.
PURPLE HELMETED WARRIORS
#8 - 2012-04-13 11:24:22 UTC
Bump...
Any luck?
CCP Snorlax
C C P
C C P Alliance
#9 - 2012-04-13 12:58:20 UTC
I do believe I have this fixed internally, and the fix should be out on Sisi.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Lord Drokoth
Hostile.
PURPLE HELMETED WARRIORS
#10 - 2012-04-14 13:03:14 UTC
CCP Snorlax wrote:
I do believe I have this fixed internally, and the fix should be out on Sisi.


Certainly looks like its fixed.. sat in jita for about 2hours and didnt crash.. got into fights in c-z and didnt crash.
ill keep trying it later on. but thanks alot!!

Any idea on the date it goes to tq?