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OFFICIAL: Bug Reports Do NOTHING! (UPDATE): Bug Reporting Site Fixed

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Grimpak
Aliastra
Gallente Federation
#41 - 2012-04-04 03:12:27 UTC
ah yes, a Xenuria post.

Xenuria, you seem to be a cool guy and all that, but sometimes I think you're OCD'ing a bit too muchStraight. dude, relax a bit!

[img]http://eve-files.com/sig/grimpak[/img]

[quote]The more I know about humans, the more I love animals.[/quote] ain't that right
Meita Way
GoonWaffe
Goonswarm Federation
#42 - 2012-04-04 03:22:47 UTC  |  Edited by: CCP Spitfire
Please refrain from personal attacks. Spitfire
Zedrik Cayne
Standards and Practices
#43 - 2012-04-04 04:04:38 UTC
Imagine if you will...a build that is not what is on Tranquility. But probably has much further along code for testing. Probably not even on SiSi. Where the bug is actually fixed. And where a developer will say 'fixed'.

But, you as a consumer, will not see this until say...Inferno possibly?

Your view of a 'fixed' bug is not the developers view of a 'fixed' bug.

The world does not rotate around your personal world view.

I honestly feel like I just read fifty shades of dumb. --CCP Falcon
Ai Shun
#44 - 2012-04-04 07:26:16 UTC  |  Edited by: Ai Shun
Ai Shun wrote:
Xenuria wrote:
Portraits are NOT rendered client side, they are rendered server side. Take a look at the screen shots I posted. Take a look at my current avatar.


Have you tried this with other races? I know you said it affects Gallente - it was not clear if this is the case with other races as well.


Alright, I can replicate this with Gallente and Caldari. From what I can see it is a lighting effect, because if I change the angles, etc. and the light source the effect disappears.

Edit: Should add - I have the same hairstyle. Hadn't notice. Still can't say I really care at this point in time. Until WiS is delivered (If it is) this is pointless.
Red Templar
Viziam
Amarr Empire
#45 - 2012-04-04 07:40:54 UTC
you do know what priority means, right?

As far as i can see, this is minor to the point of being invisible. It does not affect gameplay in any way.

But you clearly expect CCP to throw all of their resources at this and drop what they doing, just to fix this bug, because it was reported by you.

Deal wiz it.

[b]For Love. For Peace. For Honor.

For None of the Above.

For Pony![/b]
Sarina Berghil
New Zion Judge Advocate
#46 - 2012-04-04 09:52:30 UTC  |  Edited by: Sarina Berghil
If it's working as intended, or it is unimportant how can it be 'fixed'?

Sometimes the bug handling is really bad. A few of my examples:

- Being told something is working as intended and the seeing a fix a few days later.
- Bug being marked as 'fixed' with no apparent change at all.
- Having several year old bugs replied to with a message "This was probably fixed at some point wasn't it?"

And of course my one year long attempt at reporting a game breaking bug in the old patcher.


It's ok that some bugs aren't as important as others. It's also ok that bug reports can be so bad that no fix can be made, I personally probably have made a few those. If the bug system could handle cases where a fix isn't immediately possible it would be less frustrating for users. It does seem like devs and bughunters feel pressured to handle all bugs, even if it isn't possible. But thats just the case with software bugs, some are not possible to fix right away or at all.

I know that the bughunters are unpaid and unappreciated sometimes. Poor guys. But it's not easy being a player spending a lot of time trying to report a bug either.
Nirnias Stirrum
UberWTFBBQ and Battle Technologies
#47 - 2012-04-04 09:55:31 UTC
Xenuria
#48 - 2012-04-04 11:37:45 UTC
What upsets me is that though it "appears" to be a lighting effect it is unchanged by the angle of light in the portrait creator. I want my old avatar back. The one with jet black hair and a devious smile.

CSM 12 Candidate
Xenuria
#49 - 2012-04-04 11:38:38 UTC
Zedrik Cayne wrote:
Imagine if you will...a build that is not what is on Tranquility. But probably has much further along code for testing. Probably not even on SiSi. Where the bug is actually fixed. And where a developer will say 'fixed'.

But, you as a consumer, will not see this until say...Inferno possibly?

Your view of a 'fixed' bug is not the developers view of a 'fixed' bug.

The world does not rotate around your personal world view.


Once again shooting your mouth off without knowing all the facts.

The build this bug was supposedly fixed in was several builds ago.

CSM 12 Candidate
Solstice Project
Sebiestor Tribe
Minmatar Republic
#50 - 2012-04-04 11:58:26 UTC
If you would actually think about things, instead of just reacting to them ...

"Bug Reports Do Nothing" ... You have no evidence.
You believe that because it happens to you, it's a general thing.

That's no evidence ! That's you believing the whole world operates exactly
in the way that you see it operating. That's you selectively filtering out information,
just because you're not really using your brain ... you're just behaving like a robot.

Get a life.
Neddy Fox
Sniggerdly
Pandemic Legion
#51 - 2012-04-04 12:29:43 UTC
I bugreported once an issue with building specific T2 ships in an upgraded Amarr OP. It was closed later with "fixed" but found out they forgot JF's :)

Repetitioned it (since people make mistakes) and the issue was resolved later.

tl;dr : Even devs can make errors, don't go running the ze forums with some generalisation, but be mature and reopen the case explaining the issue still exists.
Grumpy Owly
Imperial Shipment
Amarr Empire
#52 - 2012-04-04 12:39:25 UTC
Suggest Lavender bubble bath Xenuria, might help you sleep whilst CCP fix this game breaking issue for you.

Bounty Hunting - Soon (™): Retribution (Winter 2012)

It's just criminal - Smuggling
CCP Goliath
C C P
C C P Alliance
#53 - 2012-04-04 13:57:54 UTC
OK, so I've done some digging and for the sake of transparency here are my findings.

Firstly, the bug report was attached to a defect already. The fix for the initial problem was also the fix for the lipstick problem, and so it was attached to the defect concerning this. Now we hit an interesting situation - because your bug report was attached to a defect, when you reopened it it didn't re-enter our system. We have made quite a few changes to the bug reporting website recently and I feel like this might be because of one of these changes. Bugs on the bug reporting website making bugs not show up, how meta...

So, thanks for uncovering that there is an issue with the way our site handles bugs (even if that was in no way your initial intent), and as far as the issue you have reported goes - the team responsible will assess if it is a problem, and if they establish that it is, prioritise the fix as fits their schedule and goals.

For the others who are upset about bug reporting, please understand that we can't get it right 100% of the time. Our staff and our wonderful volunteers work very hard to process the bug reports effectively. Some slip through the cracks and for that we can only apologise and ask you to please try again.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Vyktor Abyss
Abyss Research
#54 - 2012-04-04 14:04:21 UTC  |  Edited by: CCP Spitfire
Please refrain from personal attacks. Spitfire
CCP karkur
C C P
C C P Alliance
#55 - 2012-04-04 14:14:48 UTC  |  Edited by: CCP karkur
I fixed the bug with the lipstick, and then I e-mailed some people to find out who would deal with the hair issue. Then I showed one of the character artists the issue on my computer and he took a better look at it, found what the issue was and we created a defect on it, using your screenshots. The defect is still open, but as of now it's set to be fixed for Inferno (but it might change if the technical artist runs out of time).

So please don't say bugreports do nothing, that just hurts my feelings Sad

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
THE L0CK
Denying You Access
#56 - 2012-04-04 14:30:54 UTC
Got ourselves some first world problems here. **** is real.

Do you smell what the Lock's cooking?
MailDeadDrop
Archon Industries
#57 - 2012-04-04 15:00:10 UTC
CCP karkur wrote:
So please don't say bugreports do nothing, that just hurts my feelings Sad

The evidence seems to indicate that it was not the bug reports that caused your action, but this forum rant. If it quacks like a duck...

MDD
Steelshine
Caldari Provisions
Caldari State
#58 - 2012-04-04 15:01:25 UTC
CCP Goliath
C C P
C C P Alliance
#59 - 2012-04-04 15:06:22 UTC
MailDeadDrop wrote:
CCP karkur wrote:
So please don't say bugreports do nothing, that just hurts my feelings Sad

The evidence seems to indicate that it was not the bug reports that caused your action, but this forum rant. If it quacks like a duck...

MDD


Actually the action karkur describes had been taken far in advance of the forum thread.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
CCP karkur
C C P
C C P Alliance
#60 - 2012-04-04 15:14:49 UTC
MailDeadDrop wrote:
CCP karkur wrote:
So please don't say bugreports do nothing, that just hurts my feelings Sad

The evidence seems to indicate that it was not the bug reports that caused your action, but this forum rant. If it quacks like a duck...

MDD
Well, if they indicate that then either they are just bad evidence, or the person that is interpreting them is just not doing a good job. The lipstick issue was fixed February 2nd (and probably went out with Crucible 1.5), and the defect on the hair issue was created a few days later.

CCP karkur | Programmer | Team Five 0 | @CCP_karkur