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Issues, Workarounds & Localization

 
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I keep crashing/logging out.

First post
Author
Caldari State
#1 - 2012-03-16 03:34:27 UTC  |  Edited by: Arakazzi
In the last few days I'm having serious problems staying logged on since the launcher was released. On patch day my computer kept freezing. I couldn't move my mouse pointer and I had no option but to manually reset. Today the client keeps logging me out for no apperent reason. No error messages or anything. Getting fed up with the constant logging off..... Been playing for two years without any major problems and I have no idea why or what has gone wrong all of a sudden.

So if anyone else has experience similar issues and knows a way to fix it let me know.

Edit:

I'm using windows 64 bit, home premium.
4GB of Ram, Intel quad core 2 - 2.66mhz
Nvdia 550 TI 1GB
eocsnesemaj
#2 - 2012-03-16 09:03:53 UTC
Same issue here.. seems alot of people here in Estonia have problems if they are are a ISP called starman, ive spoke with them and they say the connection is being dropped form the server side (eve servers). I believe them cause thsi started happening to me after this patch.

Still no solution
Gallente Federation
#3 - 2012-03-19 03:38:31 UTC
Same issue. Logged a ticket but no response.
Minmatar Republic
#4 - 2012-03-21 11:43:36 UTC  |  Edited by: Mollernak
Yeah, same problem playing fine, then crash to desktop.

Been tracking my connection, and it seems in my case to be a failure about the 10th hop to CCP (i.e. the last one before CCP) i.e ip 204.245.39.42

From Pingplotter
Host Information
1, -------------- ,xxx.xxx.x.x
2,wn-cisco-r5-lo-5.connections.net.nz, xxx.xx.xxx.x
3,wn-sum-2-wnlan6.connections.net.nz, xxx.xx.xxx.x
4, -------------- ,192.168.100.37
5,p1-telstra-int-pri.connections.net.nz,192.100.53.45
6, -------------- ,203.167.233.10
7,i-0-0-4-1.tlot-core01.bx.reach.com,202.84.142.106
8,i-1-1.eqla01.bi.reach.com,202.84.251.194
9,gblx-peer.eqla01.pr.reach.com,134.159.63.202
10, -------------- ,204.245.39.42
11,srv245-e.ccp.cc,87.237.36.245
12,srv248-e.ccp.cc,87.237.36.248
13,srv200-g.ccp.cc,87.237.38.200

Sample Information
"21/03/2012 9:52:48 p.m.",1,39,38,568,50,50,174,177,175,311,367,325,313
"21/03/2012 9:52:49 p.m.",2,47,39,100,51,65,181,176,179,*,*,*,*
"21/03/2012 9:52:50 p.m.",2,68,41,80,50,53,173,174,176,*,*,*,*
"21/03/2012 9:52:51 p.m.",1,38,37,101,52,48,175,177,173,*,*,*,*
"21/03/2012 9:52:52 p.m.",3,40,38,46,59,49,183,175,174,*,*,*,*
"21/03/2012 9:52:53 p.m.",1,39,38,241,48,53,173,175,175,*,*,*,*
and repeat until service returns
"21/03/2012 9:54:17 p.m.",1,39,37,40,49,50,189,175,177,*,*,*,*
"21/03/2012 9:54:18 p.m.",1,39,38,39,50,46,175,175,173,*,*,*,*
"21/03/2012 9:54:19 p.m.",1,39,38,42,53,55,175,173,176,312,340,307,307

The offending ip seems to belong to
OrgName: Level 3 Communications, Inc.
OrgId: LVLT
Address: 1025 Eldorado Blvd.
City: Broomfield
StateProv: CO

But not sure what steps to take next :-(
Rayno Severasse
#5 - 2012-03-21 11:56:13 UTC
it all couse the new launcher they add i didnt had any problem but after the new launcher arrive i cant log in ever time i try to update the launcher go to 25% and back 0 at first the ExeFile worked but now is not i try all what the dev said nothing help
skill urself
#6 - 2012-03-21 15:12:58 UTC
I used to have this problem a few months ago, but CCP fixed it. After today's patch, however, it's back. Client suddenly disappears, then brings me back to the login screen.
#7 - 2012-03-23 20:03:35 UTC
Having this issue today, first time.

Quad boxing in a wh, so having two chars randomly drop is rather expensive if they blow up (:!
#8 - 2012-03-24 02:48:49 UTC
I'm another one getting this. In Australia. No problems ever until 1.5.

What I have noticed is that if I try to jump on any of the eveonline.com websites as soon as it locks up, those aren't responsive either. I have no problems accessing any other websites/applications when this happens.

Very frustrating!
Goonswarm Federation
#9 - 2012-03-24 10:34:44 UTC
same here .. same here after 1.5 everything is broken ...


Could we get a fix any time sooon ?
inPanic
#10 - 2012-03-24 14:36:10 UTC  |  Edited by: Rar Ettrak
Same problem here, In Australia also.
Hop11 i get a 100% packet loss

Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 25/03/2012 1:13:44 AM to 25/03/2012 1:31:04 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 415 0 0.0 1 1148 4 [xxx.xxx.x.x]
2 415 0 0.0 19 1138 26 123-2-27-1.static.dsl.dodo.com.au [xxx.xxx.x.x]
3 415 0 0.0 19 1110 27 123-2-4-34.core.dodo.com.au [xxx.xxx.x.x]
4 415 1 0.2 20 1090 32 Bundle-Ether20.lon70.Melbourne.telstra.net [165.228.136.77]
5 415 0 0.0 20 1053 33 Bundle-Ether2.exi-core1.Melbourne.telstra.net [203.50.6.1]
6 415 0 0.0 35 1038 47 Bundle-Ether12.chw-core2.Sydney.telstra.net [203.50.11.74]
7 415 0 0.0 35 1011 47 Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
8 415 0 0.0 35 980 43 TenGigabitEthernet14-0.sydo-core01.Sydney.reach.com [203.50.13.42]
9 415 1 0.2 154 1069 160 i-4-0-0.siko-core02.bx.reach.com [202.84.140.138]
10 415 1 0.2 155 1042 163 i-0-2-0-0.siko01.bi.reach.com [202.84.219.46]
11 413 413 100.0 0 0 0 [-]
12 414 5 1.2 392 1250 418 if-9-2.tcore2.PDI-PaloAlto.as6453.net [180.87.180.17]
13 414 7 1.7 396 1221 422 if-2-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.1]
14 414 9 2.2 396 1191 420 if-13-2.tcore2.NJY-Newark.as6453.net [66.198.127.46]
15 414 1 0.2 311 1066 337 if-2-2.tcore1.NJY-Newark.as6453.net [66.198.70.1]
16 414 10 2.4 398 1131 421 if-9-0-0.core4.LDN-London.as6453.net [66.198.70.130]
17 414 8 1.9 379 1076 418 ix-12-0-0-3046.core4.LDN-London.as6453.net [195.219.67.246]
18 414 8 1.9 391 1053 431 srv245-e.ccp.cc [87.237.36.245]
19 414 5 1.2 391 1024 408 srv248-e.ccp.cc [87.237.36.248]
20 414 8 1.9 386 1011 408 srv200-g.ccp.cc [87.237.38.200]
RAZOR Alliance
#11 - 2012-03-24 15:45:50 UTC
Same here, Norway

....?

#12 - 2012-03-24 16:02:42 UTC  |  Edited by: Mishatola
Just started to have this problem here in US as well.
was fine till about 20 minutes ago.

Launcher will sometimes start sometimes not.
The client will launch but will close after being logged in for a few minutes.
- ok scratch that, sometimes the client will say it cannot connect as well.
#13 - 2012-03-25 07:33:00 UTC
Captured a traceroute when I lagged out just now... this is the normal one (yes, step 11 always times out)

Quote:
Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *** [192.168.1.254]
2 17 ms 16 ms 17 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 17 ms 17 ms 17 ms gi3-9.syd-ult-bdr1.ii.net [203.215.16.24]
4 17 ms 17 ms 17 ms te1-2.syd-ult-bdr1.iinet.net.au [203.215.20.146]
5 17 ms 16 ms 16 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.20.30]
6 18 ms 17 ms 17 ms 26629.siko06.cu.reach.com [134.159.126.45]
7 19 ms 18 ms 18 ms i-0-2-4-0.sydo-core01.bi.reach.com [202.84.223.5]
8 137 ms 136 ms 136 ms i-4-0-0.siko-core02.bx.reach.com [202.84.140.138]
9 137 ms 139 ms 138 ms i-0-2-0-0.siko01.bi.reach.com [202.84.219.46]
10 * * * Request timed out.
11 * 390 ms 390 ms if-9-2.tcore2.PDI-PaloAlto.as6453.net [180.87.180.17]
12 390 ms 390 ms 391 ms if-2-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.1]
13 387 ms 387 ms 388 ms if-13-2.tcore2.NJY-Newark.as6453.net [66.198.127.46]
14 353 ms 353 ms 354 ms if-2-2.tcore1.NJY-Newark.as6453.net [66.198.70.1]
15 392 ms 390 ms * if-9-0-0.core4.LDN-London.as6453.net [66.198.70.130]
16 * 424 ms 431 ms ix-12-0-0-3046.core4.LDN-London.as6453.net [195.219.67.246]
17 422 ms 421 ms 422 ms srv245-e.ccp.cc [87.237.36.245]
18 422 ms 422 ms 422 ms srv248-e.ccp.cc [87.237.36.248]
19 419 ms 423 ms 421 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.


And this when I lagged out just now

Quote:
Tracing route to srv200-g.ccp.cc [87.237.38.200] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *** [192.168.1.254]
2 17 ms 16 ms 17 ms nexthop.nsw.iinet.net.au [203.215.17.248]
3 17 ms 17 ms 18 ms gi3-9.syd-ult-bdr1.ii.net [203.215.16.24]
4 17 ms 17 ms 17 ms te1-2.syd-ult-bdr1.iinet.net.au [203.215.20.146]
5 16 ms 16 ms 16 ms xe-1-1-0-0.syd-ult-core1.iinet.net.au [203.215.20.30]
6 19 ms 18 ms 17 ms 26629.siko06.cu.reach.com [134.159.126.45]
7 26 ms 19 ms 17 ms i-0-2-4-0.sydo-core01.bi.reach.com [202.84.223.5]
8 136 ms 136 ms 136 ms i-4-0-0.siko-core02.bx.reach.com [202.84.140.138]
9 139 ms 138 ms 139 ms i-0-2-0-0.siko01.bi.reach.com [202.84.219.46]
10 * * * Request timed out.
11 415 ms 390 ms 389 ms if-9-2.tcore2.PDI-PaloAlto.as6453.net [180.87.180.17]
12 391 ms 390 ms 390 ms if-2-2.tcore1.PDI-PaloAlto.as6453.net [66.198.127.1]
13 388 ms 387 ms 388 ms if-13-2.tcore2.NJY-Newark.as6453.net [66.198.127.46]
14 354 ms 352 ms 359 ms if-2-2.tcore1.NJY-Newark.as6453.net [66.198.70.1]
15 391 ms 389 ms * if-9-0-0.core4.LDN-London.as6453.net [66.198.70.130]
16 * * * Request timed out.
17 * 504 ms 419 ms srv245-e.ccp.cc [87.237.36.245]
18 372 ms 372 ms 372 ms srv248-e.ccp.cc [87.237.36.248]
19 373 ms 375 ms 375 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.


So, whatever step 16 is (ix-12-0-0-3046.core4.LDN-London.as6453.net [195.219.67.246]) seems to be having intermittant failures...
Minmatar Republic
#14 - 2012-03-28 07:45:32 UTC
From New Zealand here. Currently Eve has become unplayable for me. It was fine before the most recent patch. I was able to stay connected for hours and hours without issue. My issues started right after the most recent patch. It's really frustrating as I am not even able to stay connected for more than 5-10 mins at most.

Always at ae-2-52.edge4.London1.Level3.net I seem to get 33% packet loss or higher, tonight it's been at 47% .
I 'm still waiting on a reply from CCP over this issue also.
I spoke to another New Zealand and Australian player who were experiencing frequent disconnects also. I would like to add I experience no other issues with any other online game at this time.

Very frustrating. I feel powerless and clueless on where to go next with this issue. I contacted my ISP and sent them my ping plotter data and we shall see !

Goonswarm Federation
#15 - 2012-03-28 18:40:13 UTC
Add me to the list. Canada. Never had a problem until patch today. Eve kept timing out sending me back to login screen.

I fragged the bunny

#16 - 2012-03-28 21:10:04 UTC
I am seeing connection losses currently. At least 20 times now. Seems network related.

Loss is meaningful. Therefore is the loss of meaning likewise meaningful. It is the source of all trolling.

Caldari State
#17 - 2012-03-29 21:21:23 UTC  |  Edited by: GodsVervloek
WinXP with 3 install folders. If I run one client it would after some time crash to desktop, no new login screen (dont use the launcher), and no error code or dump.

If I have one client going and I start another up, without shutting down client one, my PC reboots. No errors or blue screens, just a cold reboot. I then have to start both clients up within seconds of each other, otherwise it happens again.

Getting so sick of this, 3 installations updated separately, and they all do the same.

Oh yeah, I ran the Repair tool (new one) on each accout twice already, cleared my cache 3 times for each account, makes absolutely no difference. Internet connection is working 100%, even changed ISP's trying to resolve this.

(Running from New Zealand)
#18 - 2012-04-04 14:10:56 UTC
Well, this had seemingly cleared up for me for a few days... but it's back with avengeance in the last 2 days!

Worse still, it seems the timeout for the client to actually realise it's lost connection and recycle has increased, leaving you even more exposed than before!

I've got 2 sessions that just timed out, one is still sitting there waiting to realise, 5 minutes later...

This really is making the game unplayable right now :(
Amarr Empire
#19 - 2012-04-04 23:13:40 UTC
Add USA to the list of intermitant loss of connection. Most of the time ya dont even know it till like 5 min after its actually happened. Pure BS.
#20 - 2012-04-06 05:07:03 UTC
Reporting same/similar issue.

Multiple people in my corp with the same problem since the patch as well.

For me at least it goes like this:

Every 10 minutes to 2 hours, one or more of my clients drop (they usually don't drop at the same time, but it happens enough that it's not JUST completely random).

My connection stays stable, pinging to CCP's IP(I can't recall what it is, but it was posted by a staff member in a much older thread about the same/similar issue) does not show loss at the time of the drops.

I've tried many many resolutions with no luck. The only thing that works pretty well for me is a paid service called HotSpot Shield (also recommended in that earlier thread). The free version kind of works but their network drops so many packets it's almost unusable. Honestly I would pay the extra cash for the Hotspot shield sub, but that program comes with it's own slew of issues I haven't been able to resolve.

CCP, at least acknowledge there is an issue. This has been a major problem for years for many players and you guys just pretend like it doesn't exist. Ignoring forum posts/petitions is utterly insane. If I can't get this resolved, or at least get the hotspot vpn thing to work, I'm going to have to cancel my 3 accounts.
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