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Update to the Launcher and the repair tool - Fix inside!

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Author
CCP Cascade
#1 - 2012-03-13 20:17:01 UTC  |  Edited by: CCP Phantom
As of 01:40 GMT (14th March) we released a new Launcher and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.

Those of you experiencing issues with the Launcher or updating the game, please follow these steps:

1. Reboot the computer.
2. Navigate to the EVE client install folder.
3. Run the Repair tool until it finshes.
4. Run eve.exe from the same folder

We ask people to reboot their computer to make sure that there are no locked files or other processes running while running the repair tool. This would otherwise interfere with the repair tool and prevent the client from updating.

If you have trouble getting the repair tool you can manually download the latest version here and drop it into the folder you are trying to repair: http://cdn1.eveonline.com/client_repair/352/repair.exe

Please let us know if this resolves the issues you are experiencing.

Update 14th March 16:15 GMT :

We have found a solution for some people getting corrupted downloaded data. The problem is caused by an antivirus/firewall called ESET Smart Security and ESET NOD32 Antivirus.

Players are asked to try to disable the protocol content filtering:

1. Open the main window for ESET
2. Press F5 to open the Advanced Setup Window
3. From the Advanced Setup tree, click Personal firewall Protocol filtering (for ESET Smart Security) or Antivirus and antispyware Protocol filtering (for ESET NOD32 Antivirus).
4. Untick the checkbox “Enable application protocol content filtering”
5. Download the latest repair tool: http://cdn1.eveonline.com/client_repair/352/repair.exe
6. Drop the repair.exe into the EVE client folder.
7. Run repair.exe

This will update your game client, take you to the latest version and give you a working version of the Launcher.

If that does not resolve your problem, please reply here.

Associate Technical Producer - Core Technology Group

Hakaimono
Native Freshfood
Minmatar Republic
#2 - 2012-03-14 01:47:17 UTC
" No connection could be made because the target machine actively refused it"

I get this error in the log when I try to run Repair
Rakka Daimyo
The Scope
Gallente Federation
#3 - 2012-03-14 01:52:16 UTC
The repair tool does nothing when I try to use it. It just tells me an error occured and to view the error log as describe in this post.

https://forums.eveonline.com/default.aspx?g=posts&t=80426&find=unread
Diesel47
Deep Core Mining Inc.
Caldari State
#4 - 2012-03-14 02:13:40 UTC
This didn't fix anything, my repair tool only gives me errors after running a little bit.

When I run the game it tells me "file not found: C:\prog files........EvE\bin\_pyfreetypeP.dll"
CCP Cascade
#5 - 2012-03-14 02:18:09 UTC
Cross posting here:

How about this:

1. Download the latest repair tool http://cdn1.eveonline.com/client_repair/345/repair.exe
2. Drop into the client folder
3. Run it

Make sure you don't have any other EVE related processes running in the background.

Associate Technical Producer - Core Technology Group

Diesel47
Deep Core Mining Inc.
Caldari State
#6 - 2012-03-14 02:28:05 UTC
http://pastebin.com/9kLnttTY

Log file ^

Same problem I had with the old repair tool.


It just says "too many retries" and gives an error.
Zephyrus II
Cardboard Enterprises
#7 - 2012-03-14 09:56:15 UTC
I hope I can do something about this; My skill queue ends in 12 hours and I don't want to have to download the entire client again. I had to do it for the crucible patch since neither the update nor the repair tool worked.

The logs are here. (Pastebin link for both patch_win.exe.log and repair.exe.log)

I'm not sure what to do now.
Jack Jackley
State War Academy
Caldari State
#8 - 2012-03-14 12:11:13 UTC
Still not working, cant get the game to patch itself.

https://forums.eveonline.com/default.aspx?g=posts&t=80584&find=unread
Alunis
Focused Annihilation
#9 - 2012-03-14 14:50:58 UTC
After completely wiping the Eve install and all directories, I did a complete reinstall of the client last night.

I was able to launch the game ONLY upon going into the bin directory and launching the game executable from within that folder.

So as expected another client update ran after downtime today. Of course I was unable to get it.

I ran the repair tool after making sure it was updated.

This is the output from repair.exe.log


Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"
Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption




I just want to point out that if CCP had taken the time to fix this issue when it was mentioned on Sisi back in January when it was repeatedly mentioned by myself and others, we would not be here right now.

The launcher was not ready. This patch should have been rolled back yesterday when all these problems started instead of forcing people like myself to not be able to play the game for extended periods due to QA failures by CCP.

How about a fix for this today or roll back the launcher and give us the old style manual patching system back.
Accipitradea
Caldari Provisions
Caldari State
#10 - 2012-03-14 15:17:32 UTC
Zantaar wrote:
for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

Kathina Tryndal
The Mitre Corporation
#11 - 2012-03-14 16:01:10 UTC
Where do I find the log files? Everytime I run the repair tool - it does nothing? If I could read a log file to find out why...?
CCP Cascade
#12 - 2012-03-14 16:54:06 UTC
Kathina Tryndal wrote:
Where do I find the log files? Everytime I run the repair tool - it does nothing? If I could read a log file to find out why...?


The repair tool will write down the log as it goes in the white box. Just copy paste that here. It can in addition to this tell you that there is a logfile under a temp directory. Without clicking OK on the error, go to this temp directory and open the log.

Associate Technical Producer - Core Technology Group

Deriah Book
Native Freshfood
Minmatar Republic
#13 - 2012-03-14 16:56:43 UTC
The first workaround from yesterday fixed my install problem. The error message was as stated. I rebooted and started the repair from the CCP directory. (Eve/bin) Worked a treat. I don't know if I have ESET. Haven't seen it before.


System Information

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2
Language: English (Regional Setting: English)
BIOS: BIOS Date: 04/07/09 12:05:16 Ver: 08.00.15
Processor: AMD Phenom(tm) 9500 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 3070MB RAM
Page File: 969MB used, 4095MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DxDiag Version: 7.00.6002.18107 32bit Unicode


Display Devices

Card name: NVIDIA GeForce 9800 GT
DAC type: Integrated RAMDAC
Display Memory: 1777 MB
Dedicated Memory: 497 MB
Shared Memory: 1279 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor: SyncMaster 2443BW/2443BWX,SyncMaster Magic CX2443BW/CX2443BWX(Digital)
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.17.0012.6658 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Date/Size: 1/7/2011 21:27:00, 10078312 bytes


Sound Devices

Hardware ID: 1394\M-AUDIO&FW_1814
Type: WDM
Driver Name: mafw.sys
Driver Version: 5.10.0000.5054 (English)
CCP Cascade
#14 - 2012-03-14 16:58:27 UTC
Deriah Book wrote:
The first workaround from yesterday fixed my install problem. The error message was as stated. I rebooted and started the repair from the CCP directory. (Eve/bin) Worked a treat. I don't know if I have ESET. Haven't seen it before.


So you are no longer having any issues?

Associate Technical Producer - Core Technology Group

Jason Horne
Viziam
Amarr Empire
#15 - 2012-03-14 17:30:47 UTC
KeyError: 'launcherurl_win'

i keep getting that error with my repair tool, and the stupid launcher is on holiday it dont seem to wanna work
Deriah Book
Native Freshfood
Minmatar Republic
#16 - 2012-03-14 17:50:10 UTC
CCP Cascade wrote:
Deriah Book wrote:
The first workaround from yesterday fixed my install problem. The error message was as stated. I rebooted and started the repair from the CCP directory. (Eve/bin) Worked a treat. I don't know if I have ESET. Haven't seen it before.


So you are no longer having any issues?


No issues. Was playing Eve last night. If you need more info about my computer please ask. I will try to answer thoroughly.
ZyndeII
Legio Prima Victrix
#17 - 2012-03-14 17:53:08 UTC  |  Edited by: ZyndeII
My launcher appears to load just fine, but the patch process itself just doesn't work. It'll load the same file over and over again:

(1/3): Creating EVE_Online_344784-350962.patch

up to 15%, then jumps to 25%, then restarts at 0%, and keeps doing it over and over. Repair file doesn't change anything, neither does rebooting or disabling the AV software.

EDIT: Just thought I'd let it run for a while and see what happens... which was not much, except that by doing this, the launcher filled up some 50 GB on my C:\ drive.
Hazen Koraka
Inter-galactic Rescue
Astral Battles
#18 - 2012-03-14 18:32:48 UTC
I have the same problem - disconnects internet access at 15%. Additionally, patch_win process run by the repair tool also does this at stage 6/7 of the repair....

Not impressed, especially after the debarcle of actually trying to get the launcher yesterday... 3 hours wasted.

Exploration is Random. Random is Random... or is it?! http://docs.python.org/2/library/random.html

In3v
Wolfsbrigade
Ghost Legion.
#19 - 2012-03-14 18:44:20 UTC
Downloaded the file replaced the Repair file and ran and got this:

Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"
Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 522, in callback
TypeError: Incorrect stream properties

Reinstalled client yesterday worked fine today however it starts again....
In3v
Wolfsbrigade
Ghost Legion.
#20 - 2012-03-14 19:33:25 UTC
Reinstalled and have the same problems when patching all over again same errors and patch keeps stopping at 25% yet again...
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