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Game crash on gate jump - windows error

First post
Author
Samuel Wess
Doomheim
#1 - 2012-01-24 17:20:02 UTC
In the last 2 years of playing eve i haven't got one crash, using the same system, now after the patch:

Faulting application ExeFile.exe, version 7.20.33.2665, time stamp 0x4f1435fc, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a783, exception code 0x80000003, fault offset 0x00010004, process id 0x1228, application start time 0x01ccdaa96d0760b0.

I wonder if i will get the ship reimbursed.

Walk into the club like "What up? I got a big cockpit!"

Samuel Wess
Doomheim
#2 - 2012-01-24 17:45:40 UTC
second crash now on gate jump

Faulting application ExeFile.exe, version 7.20.33.2665, time stamp 0x4f1435fc, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a783, exception code 0x80000003, fault offset 0x00010004, process id 0xf7c, application start time 0x01ccdabd1747fe50.

Walk into the club like "What up? I got a big cockpit!"

Hawaii Five-0
Perkone
Caldari State
#3 - 2012-01-24 18:12:17 UTC
Log Name: Application
Source: Application Error
Date: 24/01/2012 17:36:51
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *********
Description:
Faulting application name: ExeFile.exe, version: 7.20.33.2665, time stamp: 0x4f1435fc
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0x80000003
Fault offset: 0x0001280c
Faulting process id: 0x56c
Faulting application start time: 0x01ccdaba8f5ce0a3
Faulting application path: C:\Program Files (x86)\CCP\eve2\bin\ExeFile.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

C:\Program Files (x86)\CCP\eve2\bin\ExeFile.exe
C:\Windows\syswow64\KERNELBASE.dll
ff65b92c-46b1-11e1-97ff-001fd05fb4a7

Getting this every few minutes since deployment.
Was fine yesterday......

DeLaBu
CAF Industries
Evictus.
#4 - 2012-01-24 18:20:59 UTC  |  Edited by: DeLaBu
Have also experienced the crash on gate jump since the patch.

Will try and get a log thingy next time.

Edit : now trying clearing cache to see if this resolves it.
Shan Dollean
It is really us
Beyond the Breach
#5 - 2012-01-24 19:18:02 UTC
Same here:

Faulting application ExeFile.exe, version 7.20.33.2665, time stamp 0x4f1435fc, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0x80000003, fault offset 0x0004878e, process id 0x61bc, application start time 0x01ccdaba6eeddb67.

Would have to happen when jumping into Amamake. Didn't want that pod anyway.

Bug report submitted.
Hawaii Five-0
Perkone
Caldari State
#6 - 2012-01-24 22:47:04 UTC
OK been trying to sort this for hours now, game is completely unplayable,
all i have in my logs is pages of APP_CRASH errors caused by evefile.exe... http://i.imgur.com/9TEzL.jpg
Has anyone any clue why this is happening.
I have changed nothing on my rig and all was well yesterday.
FACE
DESK
Hawaii Five-0
Perkone
Caldari State
#7 - 2012-01-25 09:25:37 UTC
Last post on this, did 72 gate jumps 60 of them fine ALL 12 CRASHES OCCURED JUMPING CONSTELLATION OR REGIONAL GATES.
Peter Raptor
Galactic Hawks
#8 - 2012-01-25 09:58:07 UTC
Since Crucible 1.1 game is crashing at gate jumps, and even when doing missions, Lost Myrmidon, 40 mil down the drain cos of the patch.

even when game is not on, my computer freezes up a lot more frequently.

UNINSTALLED EVE AND ALL'S WELL AGAIN.

That patch was disastrous for my system,

CCP PLEASE FIX!

Evelopedia; 

The Amarr Empire, is known for its omnipresent religion  †  

Neyem Praetorius
Reib Autonomous Industries
#9 - 2012-01-25 10:24:56 UTC  |  Edited by: Neyem Praetorius
Same problem, three times this evening out of probably >100 gate jumps; and come to think of it, all the crashes were probably on constellation or region gates.

EDIT: One of them was going from D7 to H-W, as a matter of fact.
Tomytronic
Perkone
Caldari State
#10 - 2012-01-25 11:22:14 UTC
Happened to me and a couple of other people in my fleet last night too.
CCP Habakuk
C C P
C C P Alliance
#11 - 2012-01-25 15:09:13 UTC
It would be great, if you could file bugreports about this and attach crash dumps to these bugreports. More information on finding crash dumps can be found here: http://wiki.eveonline.com/en/wiki/Reporting_Crashes

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Samuel Wess
Doomheim
#12 - 2012-01-25 18:36:10 UTC
Happened again today on one account where i did not cleared cache. On the first account it stopped, hopefully, and indeed it is happening on constelation gates.

Walk into the club like "What up? I got a big cockpit!"

DeLaBu
CAF Industries
Evictus.
#13 - 2012-01-25 20:27:57 UTC  |  Edited by: DeLaBu
CCP Habakuk wrote:
It would be great, if you could file bugreports about this and attach crash dumps to these bugreports. More information on finding crash dumps can be found here: http://wiki.eveonline.com/en/wiki/Reporting_Crashes


I have filed a bug report (id 126262) with two LBW files attached. Even running the client with the /minidump option does not seem to create a DMP file (there is no sign of it in %LOCALAPPDATA%\CCP\EVE\)

I have the auto crash uploader enabled on my client, but see no internet action that seems to indicate it's working with this crash.

I can however confirm the following observations:
1. Happens on constellation and region jumps.
2. Sometimes I need to just idle in space for a while for it to happen. Doesn't happen every time.
3. Both LBWs end with the entry "Time running backwards in Ball:40009639"
4. There are other "Time running backwards in Ball" warnings in the log, but none for ball 40009639.

My deductive conclusion that's probably wrong:
Ball 40009639 does not like the probably-drifting-clock in my PC. Ball 40009639 gets really upset when my clock has drifted far enough and decides to have a Jita style protest in my client Big smile

EDIT : Can't say that I had clock drift problems previously - so can't confirm my PC's clock is really drifting. Just speculating.
Hawaii Five-0
Perkone
Caldari State
#14 - 2012-01-25 22:15:38 UTC  |  Edited by: Hawaii Five-0
hmm, seem to be having problem getting this to post, anyways bugreport submitted ID 126295


Btw, i have a ExeFile.DMP but its kinda big, 1.01Gb, (261Mb compressed) so didnt attach it ^^
M'uva Wa'eva
Black Frog Logistics
Red-Frog
#15 - 2012-01-26 01:19:16 UTC
Three similar crashes here, one on a regular gate jump in Derelik, the other two while jumping to cynosural beacons in Derelik and Great Wildlands.
Nitrous9
The Good Veldspar Smuggling Co.
#16 - 2012-01-26 01:28:25 UTC  |  Edited by: Nitrous9
I just got a program stopped working windows error when jumping to a cyno within the same region. I logged back in and showed up on the cyno. This was within Curse.
Nefilus Drey
The Illuminatii
Wrecktical Supremacy.
#17 - 2012-01-26 02:36:08 UTC
Cleared my cache, but still getting this problem after the patch.

Jumping through a WH and regional gate jumping seem to be the cause of the problem.
Mr Garo
Perkone
Caldari State
#18 - 2012-01-26 07:26:42 UTC
My client also started crashing with the same symptoms:
1) Happens usually when jumping thru a gate OR jumping thru a jump bridge
2) One friend reported that it happen during sitting idle near a titan in a 200 pilot fleet. Titan bridge was not yet on.

The client crashed ~5 times yesterday during a fleet operation, about once every 8 jumps or so.

Haven't yet been able to turn the logserver on.

EDIT: clearing caches didn't help.

- Garo
Deadparty
Crusade.
Spectre Fleet Alliance
#19 - 2012-01-26 09:19:07 UTC
Same problem here.
Note that it also happens if you try to "clone-taxi" to another region when you self-destruct and also when you use titan portal. So it's not only gates.
Worst annoying bug in eve that I've seen so far.
CCP Lemur
#20 - 2012-01-26 10:17:02 UTC
Dear guys, when you crash at gates can you please tell us at which gates exactly? That would help us a lot. Thank you.

QA Guy | Special Ops Picture up to your IMGination.

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