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Banished after taking omega 1 month (on other account)

First post
Author
Alhia Nalliery
Federal Navy Academy
Gallente Federation
#1 - 2017-03-25 09:37:00 UTC
Hello, i don't know if i am at the good place but i don't have any answers from the support, so i try ! First sorry for my english because i'm french.

I started the game 1 or 2 days ago, and yesterday I decided to take the 1 month Omega subscription, I did it and I was automatically disconnected from the game. When I reconnected It is indicated to me that I am banished ...

Now I can not connect to the eve site or forum, and i don't have any answers from the support since yesterday (i have done 3 tickets !)...

Can someone help me and give me some solutions to have any answers from eve support ?

thanks in advance
ISD Eshtir
ISD Community Communications Liaisons
#2 - 2017-03-25 15:29:01 UTC
Hi Alhia,

im afraid no one on the forums can help you regarding your issue. Since you already have a ticket or three open (one would have been enough) the support team will get back to you. Just be patient.

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department

Alhia Nalliery
Federal Navy Academy
Gallente Federation
#3 - 2017-03-25 15:48:17 UTC
I'm trying to be patient but it's difficult when it happened at the moment that i have paid... And during this time i can't play... During weekend...

Sorry for my bad english...
ISD Eshtir
ISD Community Communications Liaisons
#4 - 2017-03-25 15:54:14 UTC
I can understand your frustration. But as i mentioned above, no one on the forums will be able to help or assist you on this matter. You need to wait for a reply to your ticket(s).

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department