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The operation timed out: Unable to login to SISI

Author
Chan'aar
State War Academy
Caldari State
#1 - 2016-11-28 16:27:35 UTC
So I logged into SISI (2 accounts) on the 24th of this month to take part in the "mass login test" with no problem. However since the patch immediately following that test I have been unable to connect to SISI at all.

When I click on the launch account arrow it changes colour, changes to a square just as it should but then I get a large white box covering the centre of the launcher with a sad face icon and the message "The operation timed out".

This box just has a cancel button bottom right which returns me to the launcher. I have sat and tried for 10mins at times, always the same.

I have verified my cache which cleared no files and found no errors.

I am not too worried as this is SISI BUT I do not want this issue to make it to TQ. (which currently works no problem)

Anyone any idea? Should I bug report this? Is there a way of directing bug reports about SISI to the relevant people?
Chan'aar
State War Academy
Caldari State
#2 - 2016-11-29 21:42:35 UTC
Looks like I'm on my own. To the bug reporting mobile.
Seven Seas
Christian Mining Community
PURPLE HELMETED WARRIORS
#3 - 2016-11-30 21:33:06 UTC
Chan'aar wrote:
Looks like I'm on my own. To the bug reporting mobile.


got the same issue...
Seven Seas
Christian Mining Community
PURPLE HELMETED WARRIORS
#4 - 2016-11-30 21:42:41 UTC
if you run log lite you will most likely notice

error: Error when detecting URL change on SSO iframe: SecurityError: Blocked a frame with origin "https://launcher.testeveonline.com" from accessing a cross-origin frame. 1 https://launcher.testeveonline.com/1045/bundles/scripts0213.js?v=ICrEJ1CPo0veCQtD3otuHv0hAoe5bym4sT8LA5P5daw1
Seven Seas
Christian Mining Community
PURPLE HELMETED WARRIORS
#5 - 2016-11-30 21:57:51 UTC
that is straight after this

warning: /deep/ combinator is deprecated. See https://www.chromestatus.com/features/6750456638341120 for more details. 0
Chan'aar
State War Academy
Caldari State
#6 - 2016-12-01 09:38:36 UTC
Oh thank god, I thought I had screwed up somewhere (again)

Yes I have seen those errors in both the launcher log files and the logfile files.

Will you please bug report this and attach both loglite and launcher log files. Launcher log files can be found in the "%LOCALAPPDATA%\CCP\EVE\Launcher" folder.

Thanks!

My bug report number is EBR-102539 if you want to add that in.