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AMD Driver has been restored after a crash

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Author
h4kun4
Gang Bang Pandas
#1 - 2015-09-22 23:04:52 UTC  |  Edited by: h4kun4
My AMD drivers keep crashing, still windows 10 is able to restore them so i can continue playing but after a good amount of crashes (had 10 or so today within a few minutes) windows blocked the Exefile from accessing the amd drivers and so i needed to restart the client.
The crashes usually take place in anomalies and in all DED complexes but i alsoo had a few during near a gate, sometimes it is only one crash sometimes there are so many in a short period of time that, like i said, windows just stops restoring the drivers.

Catalyst version: 15.20.1062
Hardware:
Sapphire Radeon 5830 HD 1GB
AMD Phenom X4 955 BE
8 GB DDR3 RAM
DX9 in launcher settings

Ingame settings:
Everything turned off except effects
HDR and resource chache enabled
AA and shadows disabled
shaders, lod, post processing and textures on high
Im ususally bypassing the launcher by starting exefile.exe directly
Koston Eld
Extra Galactic Expeditions
#2 - 2015-10-19 00:33:38 UTC
This is happening to me after the last big update maybe 2 weeks ago?

My screen flickers a bunch now and I knew it was the display drivers having an issue. Last night was my first crash with the display "drivers not responding and have been refreshed " message, but that kicked one of my clients offline with Eve not responding message.

Ingame friends said it was a new known issue, and happens around star gates and I space structures/in PoS. It's a huge problem and I'm sure has something to do with new added textures or something.

Please help with this! Game crashing is a serious issue!

Will try clear cache and stuff also.
Kal'Han
Win or Die
#3 - 2015-10-19 10:40:43 UTC
This error message has always been due to some hardware error, and most likely is not eve related. Chances are there have been some improvement to the eve graphic engine, and a 6 years old card like the 5830HD is simply overheating, causing driver failures

try using a program like "gputemp" or anything that can give you graphic card temp, if it goes over 80°C you probably have a cooling issue
I'm going to assume you never cleaned up you card, but you need to remove the dust from inside, it sticks to cooling system like a magnet

also try do reduce the load : no HDR, and no option in "high", or change your graphic card.
5830 is also directx 11 native (one of the first) maybe using directx 11 could help

I haven't see any complaint about that in this forum in the past weeks, if it persists you will need to open a support ticket

@Koston Eld : what's your conf, and did these friend report it ?
Mafone
The Dark Space Initiative
Scary Wormhole People
#4 - 2015-10-21 02:47:48 UTC
I have been having the same issues - and to be honest am getting very annoyed with them - they often seem to happen on some sort of session change - gates/wormholes or when I come out of warp.
It definitely is not an old hardware issue for me I am running an amd 8350 8core processor with 16gb RAM and a new AMD R9 380 4gb Graphics card.
Lost count of how many times it has crashed today this is not acceptable.
Kal'Han
Win or Die
#5 - 2015-10-21 11:22:08 UTC
didn't say old, I said overheating, whatever the generation, or brand as it is the same for nvidia

here the link to AMD's own troubleshooting page for this
http://support.amd.com/en-us/kb-articles/Pages/737-27116RadeonSeries-ATIKMDAGhasstoppedrespondingerrormessages.aspx

Quote:
If the issue occurs only when using a specific application, it may have known issues or corrupt files
◾ Contact the application’s manufacturer for further information or for possible software patches
◾ Perform a clean installation of the application

◾ Microsoft DirectX® files may be outdated or corrupt
◾ Reinstall Microsoft DirectX or install the latest version
◾ Microsoft Article 179113 provides instructions for downloading /installing the latest Microsoft DirectX version

The motherboard’s BIOS / chipset drivers may be outdated
◾ Check the motherboard manufacturer’s website for available BIOS / chipset driver updates
◾ Refer to the update’s release notes to determine if it has a fix for your specific issue

◾ The operating system may require a service pack update ◾ Refer to the following Microsoft pages for instructions on downloading / installing the latest service packs: ◾ Windows Vista: Microsoft Article 935791
◾Windows 7: Windows 7 Updates


◾ Several known issues in Windows Vista may be related to the issue
◾ Refer to the applicable Microsoft article(s) to obtain any necessary hotfix downloads:
...
◾ The operating system may have corrupt system / registry files
◾ Try cleaning the operating system’s registry

◾ Perform a clean install of the operating system
◾ Note! Performing a clean installation of the operating system will erase all data on the hard drive. Ensure all important data is backed up before performing this action

The graphics card drivers may have known issues or corrupt files
◾ Refer to Article 20870 for instructions on downloading / installing the latest drivers for your graphics card
◾ Refer to the drivers release notes to determine if there is a fix for your specific issue

An overclocked processor (CPU), graphics card or memory can cause system instability
◾ Run all hardware components at their default settings
◾ Refer to the motherboard’s manual for instructions on how to set hardware to default settings

An inadequate or defective power supply (PSU) can prevent the processor / graphics card from functioning properly ◾ Refer to Article GPU-104 for instructions on how to determine if the PSU is inadequate or defective

The CPU and / or GPU may be overheating
◾ Check the operating temperature of the CPU or GPU through the motherboard’s BIOS
◾ Refer to the motherboard manual for instructions

◾ Ensure the temperature does not exceed the maximum operating temperature of the product ◾ Refer to the AMD Products Resource Center to determine the maximum operating temperature of any AMD CPU
◾ Contact the graphics card manufacturer to determine the maximum operating temperature of the GPU ◾ AMD ​Partners


◾ If the hardware is above its maximum operating temperature:
◾ Ensure an AMD approved heatsink/fan (HSF) is being used with the processor
◾ Ensure the HSF unit is properly installed on the processor
◾ Ensure the bottom of the HSF is leveled on the top of the processor
◾ Ensure a proper amount of thermal grease is installed between the HSF and processor
◾ Ensure that the fan on the graphics card and processor’s heat sink is connected correctly and that it is spinning when the system is powered on
◾ Check whether there are any loose cables stopping the fan(s) from spinning or blocking the air flow within the system case
◾ Verify that the airflow within the system case is circulating correctly ◾ Air should flow in from the front of the case and out through the back of the case

Failing Hardware (processor, graphics card, motherboard and / or memory) can cause system instability
◾ If possible, try testing the hardware in another system to determine if the issue follows the hardware
◾ Run a memory test to determine the stability of the memory ◾ The following third party utility will test your memory for errors: Memtest86

◾ Replace the hardware


So unless you have a corrupted EVE install, that could match the first point and in this case, simply reinstall the game
or you don't have the latest driver, which OP has
but anything else is about something to fix on your side according to AMD

apart from overheat, the part about bios/Chipset driver is important, as it is what will manage PCI I/O so it have huge impact on graphic cards

and Microsoft have some informations too and "possible" fix
https://support.microsoft.com/en-us/kb/2665946 (Solution 1, never tried it but should allow more time before recover, maybe won't help if it's overheat/failure)
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/display-driver-stopped-responding-and-has/4e8ed22d-fe52-4321-b83c-3ecd6650f91d?auth=1 (31 page of user having this issue)
Koston Eld
Extra Galactic Expeditions
#6 - 2015-10-26 23:24:08 UTC
Sorry you're having issues too but I'm glad I'm not the only one. This absolutely came about after the last patch about two weeks ago. I have brand-new motherboard memory SSD graphics card and processor in my computer, and never had a graphic stutter or specially no driver stopped responding message until this last patch. CCP has been tweaking a lot of pictures and graphics recently, and something they did within the last patch caused a serious issue with AMD video cards.

I've updated on my drivers double checked everything ran the repair tool deleted the cash. Nothing helps and my game is almost unplayable at this point. My graphics stutter and computer crashes more when I have three clients running out of time, but even with two running setting the game at decent graphics I still get disconnects.

Last night I turned off a lot of the glut graphics check boxes, and set everything to medium or low end, which almost makes the game not worth playing since everything looks so terrible.

I really hope the fix is in the works because of this continues I'm really at a loss of what to do.

All of my other games run fine with high graphics settings and this did start to weeks ago with the new update. It's something eve side and I hope they come with a fixed soon because I can't take crashing my computer shutting to blue screen very much more.

Kal'Han
Win or Die
#7 - 2015-10-27 01:02:34 UTC  |  Edited by: Kal'Han
please

I asked in this thread, and 1 or 2 other about

Download this http://www.gputemp.com/
open it, it will show a graph
launch eve, run around and do thing for 10 - 20 minutes, or until it crashes

and screenshot the graph, upload it to imgur or something and give it here


and you talk about crash, ok. but now it's also disconnects, and stuterring. and also multiple client. now we are getting somewhere


In my experience, multiple client will kill your game performance. tell me what is your graphic mode :
Fullscreen
Fixed Windows
Windowed?

please don't run Full screen
it you run fixed mode or windowed mode, please try my script here :
https://forums.eveonline.com/default.aspx?g=posts&m=6089640#post6089640
(post #2 for classic launcher, or the one linked to beta launcher)

this will help you : it minimize background client, so they don't consume CPU/GPU Resources. I'm using for my laptop which has an mobile nvidia gpu, you can feel the difference in fps, and noise level of the fan

Quote:
My graphics stutter and computer crashes more when I have three clients running out of time

That here, this is temperature/load related.
Koston Eld
Extra Galactic Expeditions
#8 - 2015-10-27 02:31:59 UTC
I have been running 2-3 clients for many months now and no problems.
I run amd gpu tweak a lot and temps stay from 32 up to max of 52-54 maybe.
The day after the newest patch and my screen goes to colorful static for a second then back to normal a few times then the crash to blue or black screen comes.

I also run in windowed mode. Turned graphics WAY down so Eve looks real bad to see if that will help.

It even said a few times display drivers stopped responding and have recovered, but that usually freezes one if my clients up or just freezes the while comp.
The day after the big game update with graphical and texture changes and then a problem like this starts happening? I think it's too convenient to try to blame on my hardware and rather something new added that the hardware is struggling with.

I'll post my specs when I get home but I really run with decent hardware at this point and never have a problem on higher graphics intensive games run it max.
Koston Eld
Extra Galactic Expeditions
#9 - 2015-10-27 02:50:34 UTC
I run intel i7 4790 at 3.60 GHz
Samsung 850 pro SSD with 256 gig
AMD Radeon R9 200 series, I think this is 278 or 280?
Intel r9 series chipset
8g ram
Kal'Han
Win or Die
#10 - 2015-10-27 03:22:40 UTC  |  Edited by: Kal'Han
once again: HEAT and NEW STUFF have no link altogether, old stuff or new stuff can overheat (and the mutlclient doesn't help)

you can have all new stuff and it will overheat, for just an evolution in the eve 3D engine doing more shinny or bumpy or flashy


sure a engine error for ATI (and intel HD graphic) may be cause by Eve engine, but this unlikely, latest ati driver is from begining of july; maybe it is the last driver from ati that is in cause? try previous one.


but let me ask you what is your game "interfleave" setting in graphiics: none or 1 ?

multiclient must be set to 1 (to prevent nuclear meltdown) : it limits graphics computation to 1 image per screen refresh

otherwise each client try to go as fast as they can to render frames, event the one behind.

if you changed screen to some high speed (more than 60Hz), the result may be the same as interfleave 1, unfortunately there is no 2 or 3

to give you an example, on my gaming rig, single client, no interleave I get 450fps, with interleave I get 60fps.
without interleave, my GTX970 bought 3 month ago is getting a whooping 78°C, at interleave 1, I have 60-62°C

do I need 450fps? lol no.


with multiple client and interleave 1, almost 55 fps each (even in background), I don't reach 60fps and temp is rising almost as high as 75°C
with reducing automatically clients in background, 60fps stable on the displayed client, and 60-62°C


once again heat is the death of graphic card, check your temp, roll back driver just in case.


All i'm saying in these post : do tests !! nothing can be from just your post, hard facts, state of things, like your exact conf and how much temp there is... it's call a diagnostic, like in medecine. except there is no placebo
I'm not saying it's your hardware, I could care less, I'm just trying to help you figure out what's wrong
Kal'Han
Win or Die
#11 - 2015-10-27 04:08:23 UTC
Koston Eld wrote:
I run intel i7 4790 at 3.60 GHz
Samsung 850 pro SSD with 256 gig
AMD Radeon R9 200 series, I think this is 278 or 280?
Intel r9 series chipset
8g ram



all seems fine on hardware specs, find your GC model (there is 2 years difference between 27x and 28x but still post 2011)

that is more than enough hardware wise to run 3 or 10 client.


but read my post just above, high end hardware can still heat, especially under high load or wrong settings

Thrasha Scorn
Brave Newbies Inc.
Brave Collective
#12 - 2016-01-04 03:37:17 UTC
I have a r9 390 and have been monitoring the heat with kombustor its not heat and its been since the new update
and it is annoying
SkyFlyer
The Last Hope
#13 - 2016-01-06 11:15:44 UTC
I'm having the exact same issue. Windows 10. AMD Drivers are the latest. Card is R9 290X with oversized watercooling. No OC.

It's more than annoying, I lost two expensive ships because of that. The first one was reimbursed and now it's been 5 days that I'm waiting for an answer from support to the second one.

This issue only occurs in Eve.
Dark Dude
Worthless Carebears
Test Alliance Please Ignore
#14 - 2016-01-07 22:32:59 UTC
I am having the same issues:

i7-6700
Gigabyte Gaming G7 mobo
32 GB ram
2x AMD Radeon R9 290X (Crimson 15.12 drivers)
Windows 10 Pro
3x Dell U2414H 1920x1080 (no Eyefinity)

I like to run two clients borderless on two of my monitors and recently I have been unable to do so. Within 1-5 minutes of combat, the graphics driver crashes, refreshes, and then either one client or all three monitors go dark. It seems to happen more often with missile boats but I have tried running with all graphics turned down and it makes no difference. It also makes no difference if both toons are in combat or if one is watching a WH.

The only fix is a complete reboot. I have a partial work-around by using a laptop nearby for the second client, but even then sometimes the single client will crash on the desktop.

To everyone saying it's bad hardware--stop. It isn't. I have no overclocks and have stress-tested my CPU, GPUs, and PSU for stability. I also play lots of games and this is the only one with issues. The issue is the combination of the Crimson drivers and EVE.

I can set my GPU fans to 90% and the temp won't get above 50-60 C and the game will still crash. Or I could load up Crysis 3, BF4, SW:BF, TW3, Rainbow Six:Siege, or any other graphically intense game and play it for hours with no issue. The only instability is inside of EVE.
Tobin Shalim
Dreddit
Test Alliance Please Ignore
#15 - 2016-01-09 23:42:46 UTC
Dark Dude wrote:
I am having the same issues:

i7-6700
Gigabyte Gaming G7 mobo
32 GB ram
2x AMD Radeon R9 290X (Crimson 15.12 drivers)
Windows 10 Pro
3x Dell U2414H 1920x1080 (no Eyefinity)

I like to run two clients borderless on two of my monitors and recently I have been unable to do so. Within 1-5 minutes of combat, the graphics driver crashes, refreshes, and then either one client or all three monitors go dark. It seems to happen more often with missile boats but I have tried running with all graphics turned down and it makes no difference. It also makes no difference if both toons are in combat or if one is watching a WH.

The only fix is a complete reboot. I have a partial work-around by using a laptop nearby for the second client, but even then sometimes the single client will crash on the desktop.

To everyone saying it's bad hardware--stop. It isn't. I have no overclocks and have stress-tested my CPU, GPUs, and PSU for stability. I also play lots of games and this is the only one with issues. The issue is the combination of the Crimson drivers and EVE.

I can set my GPU fans to 90% and the temp won't get above 50-60 C and the game will still crash. Or I could load up Crysis 3, BF4, SW:BF, TW3, Rainbow Six:Siege, or any other graphically intense game and play it for hours with no issue. The only instability is inside of EVE.


This is pretty much the same thing I've gone through with me as well, except I'm running on the 15.7 drivers and am still having the same problem as this. Can play Fallout 4 literally all day with no issues, SC2, Star Citizen, and the UT alpha. The problem seems to be exclusive to Eve and for the life of me I cannot figure out the cause.

However, I MIGHT have a possible fix: turn off all effects, HDR, and resource caching. You can keep everything else on high and I've had it fairly stable so far but I can't promise this would work for everyone.
Freedom7
Unsung Heroes
Requiem Eternal
#16 - 2016-01-11 14:44:18 UTC  |  Edited by: Freedom7
I am having the same issue for the past 4/6 weeks running 3 clients and since swapping my gpus from 7970's to 390's .....

This is driving me mad ... only crashes in combat ... running sites etc.

I have removed EVE and re-installed etc

Also I have quite a bit of stuttering going on ... I run my clients in windowed mode.

Just to add EVE is the ONLY game that crashes and I have tested with BF3, COD, Dirt, and lots of benchmark testing without any issues.

Turning off HDR seems to have helped me but I have also removed MSI Afterburner before turning off HDR and this did reduce the anount of crashes ... I did completely remove it fro my system.
Dizzy Uzzy
The Projects
SE7EN-SINS
#17 - 2016-01-12 23:12:35 UTC
Also getting this issue. Mostly happens when I'm next to a wormhole or in a wormhole anom with some sort of effect.

Running a Radeon R295 x2 with the latest AMD drivers.
Trogdor469
Deep Core Mining Inc.
Caldari State
#18 - 2016-01-13 07:36:56 UTC  |  Edited by: Trogdor469
I am having crashing issues right at the start of combat with decent sized fleets. I am having the same issue as freedom7. I have tried going back a few driver versions, updating bios, chipset ect and am still having the same issue. I have been having this issue right sometime after the blood raider events ended. I am using a r9 290.
Chilli Winter
Godless Horizon.
Project Gungnir.
#19 - 2016-01-14 08:06:23 UTC
Would be nice to see some sort of patch to fix this, I exactly got the same issue as all above, in small/medium fights, also when having session change after a jump, I see fps going from something like 140/150 fps to 10/20 fps (intervalle imediate).
In intervalle one, it goes from 60/70 fps to 1/2 fps.
In big fights, it become totaly unplayable cause Tidy + driver Crashes, and when drivers don't crashes I have those so low fps that make me crazy.
I had a R9 280X one month ago that was a bit more playble in final, and I feel so bad putting like 350€ in a 390 Nitro 8G thinking to have better experience in eve.. and finaly no !

Please CCP do your best as you can but fix it.
Thanks
Stanislaw Skalski
Perihelion Corp.
#20 - 2016-01-14 08:18:12 UTC
I have the same issue after recent Eve update.
Im using Radeon X9 390 and Windows 10 with latest drivers. Everytime im in DED site or anomaly it happens, usually when i zoom a view in but it happens also with screen zoomed out.

Its either Eve patch related or AMD drivers are broken. Or both.
I have also laptop with Geforce 840 and its all good in this setup.


CCP pls adress it, its serious issue for Radeon owners.
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