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Cannot See Probes in Space...

First post
Author
Tea Leaves
Abyssus Spatium Exploratorium
#1 - 2013-06-05 07:49:41 UTC
one of my alliance members has a MacBook Pro 17". He cannot see his probes in space, ONLY the little arrows in the center of the probes and not the probes themselves (the blue orbs).

I'm using a 15" Retina MBP and am not having the same problems. He is running 10.8.4, he cleared the cache etc. Same issue. Is there some setting that hides the orbs that I never knew about?

Any ideas?
Liana Khamsi
Duchy Ministry of Slave Affairs
The Royal Duchy of Edani VI
#2 - 2013-06-05 14:29:00 UTC
I'm having this issue as well!

I go into the system map in order to manage my probes, and the grid/sphere graphics that surround each probes range do not show up. This makes it impossible to accuratly place them.
Ammathi
Warteck Trading Co.
#3 - 2013-06-05 14:32:20 UTC
here are some images, second image is view while holding alt, a tiny bit more manageable, but still quite frustrating. http://imgur.com/zRjTHOQ,djk2tNd,49vTWxd#0
Liana Khamsi
Duchy Ministry of Slave Affairs
The Royal Duchy of Edani VI
#4 - 2013-06-05 15:52:28 UTC
Do they read this forum? I was really having fun with exploration before this bug hit.
Ragashingo
Elixir Aeutet Corporation
#5 - 2013-06-05 16:30:47 UTC
I'm getting this as well on my 13 inch Mid 2009 MacBook Pro. I can see the move handles but not the range spheres. I think it was the OS X 10.8.4 update that killed it for me as I was happily probing earlier in the day.
Snuskpelle
Snusk Inc.
#6 - 2013-06-05 16:49:37 UTC
same problem here. Filed a bug report. pls do the same.
CCP Paradox
#7 - 2013-06-05 17:27:51 UTC
I am looking into this. Please provide me with some information such as the graphical settings.

Shadow, Texture, Shader Quality, Anti-Aliasing settings etc. This information has been neglected from reports, and I have been having some trouble reproducing with my mac.

CCP Paradox | EVE QA | Team Phenomenon

Space Magician

Snuskpelle
Snusk Inc.
#8 - 2013-06-05 17:31:09 UTC  |  Edited by: Snuskpelle
CCP Paradox wrote:
I am looking into this. Please provide me with some information such as the graphical settings.

Shadow, Texture, Shader Quality, Anti-Aliasing settings etc. This information has been neglected from reports, and I have been having some trouble reproducing with my mac.


Optimized for memory:
Anti-Aliasing disabled
Post Processing none
shader low
texture low
lod medium
shadow disabled
interior effect low
interior shader low.

Optimized for performance most highest setting. still the same problem. tryed clearing the cache. full screen/windowed no effect.

experimented with different resolutions: no effect. problem remains.


See Bug Ticket: 160322
CCP Paradox
#9 - 2013-06-05 17:32:55 UTC
Thanks, and just for some more info, can you tell me what hardware and OS you are using so I can match it to your settings? I can then try it out in the same environment.

CCP Paradox | EVE QA | Team Phenomenon

Space Magician

Snuskpelle
Snusk Inc.
#10 - 2013-06-05 17:35:19 UTC  |  Edited by: Snuskpelle
CCP Paradox wrote:
Thanks, and just for some more info, can you tell me what hardware and OS you are using so I can match it to your settings? I can then try it out in the same environment.


Modellname: MacBook Pro
Modell-Identifizierung: MacBookPro5,3
Prozessortyp: Intel Core 2 Duo
Prozessorgeschwindigkeit: 2.8 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache: 6 MB
Speicher: 4 GB
Busgeschwindigkeit: 1.07 GHz
Boot-ROM-Version: MBP53.00AC.B03
SMC-Version (System): 1.48f2
Seriennummer (System): xxxx
Hardware-UUID: xxxx
Sensor für plötzliche Bewegung:
Status: Aktiviert

Chipsatz-Modell: NVIDIA GeForce 9400M
Typ: GPU
Bus: PCI
VRAM (gesamt): 256 MB
Hersteller: NVIDIA (0x10de)
Geräte-ID: 0x0863
Versions-ID: 0x00b1
ROM-Version: 3448
gMux-Version: 1.8.8


Software OS X 10.8.3 (12D78)
CCP Paradox
#11 - 2013-06-05 17:43:03 UTC
Thank you, I will try to update you as soon as I know something more. And to anybody else who experiences this please supply the same info Snuskpelle did. It really helps track it down.

CCP Paradox | EVE QA | Team Phenomenon

Space Magician

Vincent Athena
Photosynth
#12 - 2013-06-05 17:50:38 UTC
For reference, I do not have this issue.

OSX10.7.5

Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB

Graphics are medium.

10.8.4 may be the issue.

Know a Frozen fan? Check this out

Frozen fanfiction

Snuskpelle
Snusk Inc.
#13 - 2013-06-05 17:53:06 UTC
Vincent Athena wrote:
For reference, I do not have this issue.

OSX10.7.5

Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB

Graphics are medium.

10.8.4 may be the issue.


I'll update to 10.8.4 and see if I still got the issue. thanks
Snuskpelle
Snusk Inc.
#14 - 2013-06-05 18:23:10 UTC  |  Edited by: Snuskpelle
Did the following:

I updated to 10.8.4 and tested. did not solve the problem.

Then I went to Reset Settings Tab.
Reset to Default Window Positions
Reset to Default Window Colors
Clear All Settings.

Clients restarts. Probe Sphere did show. started moving around the probes a bit. back to same problem.
Liana Khamsi
Duchy Ministry of Slave Affairs
The Royal Duchy of Edani VI
#15 - 2013-06-05 18:33:49 UTC
OS X 10.8.4

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz

Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0F
SMC Version (system): 1.58f17
Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Liana Khamsi
Duchy Ministry of Slave Affairs
The Royal Duchy of Edani VI
#16 - 2013-06-05 18:45:56 UTC
Snuskpelle wrote:
Did the following:

I updated to 10.8.4 and tested. did not solve the problem.

Then I went to Reset Settings Tab.
Reset to Default Window Positions
Reset to Default Window Colors
Clear All Settings.

Clients restarts. Probe Sphere did show. started moving around the probes a bit. back to same problem.


This did not work for me, either.
Ammathi
Warteck Trading Co.
#17 - 2013-06-05 19:23:21 UTC  |  Edited by: Ammathi
mabook pro
17in
16gb ram
nvidia 330m
osx 10.8.3
2.53ghz i5

have tried all 3 optimize settings on graphics, to no avail,
Ragashingo
Elixir Aeutet Corporation
#18 - 2013-06-05 22:36:56 UTC
Mid 2009 MacBook Pro
Processor 2.26 GHz Intel Core 2 Duo
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
Software OS X 10.8.4 (12E55)

I played around with different graphic settings but never got the range spheres to show up. Oddly everything was fine until I updated to OS X 10.8.4. So, at least for me, that may be a culprit.
Ammathi
Warteck Trading Co.
#19 - 2013-06-05 23:03:30 UTC
Well i tried downloading a clean new copy. But now eve launcher will not work... so ill see if i can do some of the hard workarounds. :( would love to play new content so hopefully things get back up and running.
Ammathi
Warteck Trading Co.
#20 - 2013-06-06 00:29:01 UTC
Ok so after several hrs i have gotten eve launched, by bypassing the launcher.
eve-premium_008261_549507-mac.dmg downloaded today
all eve library files and package deleted
New Odyssey instal, and still the same issue, so reinstall did not seem to work for me.
thanks for the reply dev and others, your time is appreciated.
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