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Issues, Workarounds & Localization

 
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New EVE Launcher - updated on May 21, 2013

First post
Author
CCP Phantom
C C P
C C P Alliance
#1 - 2013-05-21 17:54:27 UTC  |  Edited by: CCP Atropos
The new EVE Launcher was updated on May 21, 2013; further information is available here.

On May 21 we also experienced web server issues (note: the Tranquility server is working perfectly fine) which caused the EVE Launcher to not function properly. Together with the EVE Online: Retribution 1.2.4 patch on the same day we see many complaints about the new EVE Launcher and connection problems to Tranquility. The root cause of all these problems are the malfunctioning web servers - our developers are investigating this problem with top priority.

* In case you have updated your EVE Client to EVE Online: Retribution 1.2.5 (version number 540656), you do not need to launch the EVE Launcher (which might show an offline connection due to above mentioned web server issues) to connect to Tranquility with the following steps:

1) Locate the folder where you installed EVE. If you are not sure where that folder is, see http://wiki.eveonline.com/en/wiki/EVE_default_directories
2) From the EVE installation folder, open the folder called “bin” and there you will find the ExeFile.exe
3) Run this ExeFile.exe to start the EVE Online client

* If you have not updated your EVE Client to the latest version, there is unfortunately little we can recommend you to do except for waiting until our developers have fixed the situation.


We apologize for this chain of unfortunate and unexpected server issues which resulted in the current service disruptions.

CCP Phantom - Senior Community Developer

CCP Atropos
C C P
C C P Alliance
#2 - 2013-05-21 18:04:59 UTC
For those starting the game via Steam; if you're getting an error message when starting the client saying "Sorry there was an error processing your request" with an error code, navigate to the your EVE installation under Steam and run the client directly.
CCP Phantom
C C P
C C P Alliance
#3 - 2013-05-21 20:57:39 UTC
The web server issues are fixed and the EVE Laucher should be able to properly update and connect to Tranquility again.

We apologize for any issues caused by this disruption.

CCP Phantom - Senior Community Developer

CCP Guard
C C P
C C P Alliance
#4 - 2013-05-22 10:54:13 UTC  |  Edited by: CCP Phantom
Some people lose all their settings when logging in through the new launcher for the first time.

The settings folder is intact and to re-instate the settings, you need to close the game and the launcher and fire everything up again. Please try this before anything else.

CCP Guard | EVE Community Developer | @CCP_Guard