EVE Information Portal

I just love how you guys try and make it sound like you should take any credit for this workaround.

Not only did you not post ALL of the workaround for those with data corruption issues, you didn't bother to mention other firewalls or the SPI router issue which can and will produce the same exact error.

Way to go CCP.. You couldn't come up with the fix yourselves but by gosh... be a cold day in hell before you admit to your users that it was us who found and resolved you problems due to you inability to plan properly when you had this information about the problems with the launcher back in January.

Anyone with half a wit can search through the Sisi issues and see that this issue was posted on repeatedly by myself and others.

Anyone that takes a moment to search the forums can see that while you guys were telling people to run the repair tool, redownload it, reboot, and keep trying to play with making the client work, some of us were nice enough to post these work arounds in the forums yesterday so that folks with firewalls and SPI filtering could get back in game with a few tweeks..

You guys really are disgusting.. So much for last summers apology for how you guys conduct yourselves.. So much for telling us how you guys would respond to customer issues in the future.. You still refuse to pat your customers on the back and give us credit when we fix your problems.

Plain and simple.. 6000 logins that didn't happen because CCP didn't bother to read the Test Server forums to see that this error was known 2 months ago. Not to mention the mac and linux users that are currently having issues with the game because QA testing just wasn't done.

But sure.. spin the truth a bit for us CCP.. we've come to expect that from you..

Suggestion: Minimize the Launcher

Unless the launcher is installing the client/updates, we should never see it.

It would be different if the launcher allowed us to login to our accounts and basically do everything we can through eve-gate, without launching the actual client, but it doesn't.

Windows 7 And Norton Internet Security,

First time running the repair tool the repair tool updated itself (?) and then disappeared.

Second time Ran it as Administrator. Norton said it was acting weird and killed the process and all updates it was doing.

3rd time Disabled Norton Antivirus and ran the repair tool as administrator and everything went fine. I suggest this option for everyone on winblows 7.

Generally, I'm having a decent experience with the launcher, but I am astonished to how many people are saying the "default it to off" style comments, when I'm pretty sure it was stated you could "default it to off" when the launcher was launched...

But, I'm digressing, I wasn't effected by the Eset problems, but in my testing of it, my laptop was, which was on Eset Smart Security 4, and my gaming PC was on Smart Security 5, so it may be an Smart Security 4 issue...

Overall, I can't complain, I see the launcher when its needed, otherwise its hidden... So good job CCP...

But clicking a link in the launcher while its downloading a patch is one of the many ways to have it break your client..

Ps. Why are the links I click on in the launcher firing up firefox when this is not my standard browser ?

Is it me or the launcher don't like two seperate eve-folders in seperate HDs (or different location for that matter)?

My main eve folder is unders steam folder on a dedicated "steam" 1T HD. Error came up in patcher and same with repair tool. So I ran my alt folder on my main HD, located on desktop. Ran flawlessly. So I deleted eve-o folder from steam and copy and paste the folder on my alt's eve folder to steam. No problems.

Then today, I ran eve from steam and it all patched up. Then I did my alt's patch process and there was some patching error. So just did another copy and paste, but this time from steam folder since it is working.

I am not one of the players "who enjoy" the new launcher even though I really haven't had any problems with it...other than it taking forever to patch and now I lag when I duel box.

Not sure what the purpose of the CCP EVE Online Launcher is. I have been using EVE Launcher (http://eve.grismar.net/evelauncher/index.php?page=about) for the majority of the time I've been playing EVE. Using it allowed me to duel box. EVE launcher also allowed me to clear my cache out of the game without losing my settings with a single click long before there was an option to do so in the game. It would be nice to have your launcher allow me to log on multiple accounts with only a single launcher vice having one launcher for each account. I also notice that the new launcher uses twice as much memory as EVE launcher does, which might explain the a fore mentioned lag. I also notice that it is taking my EVE client longer to load. Not sure why this is, but I can go make a pot of coffee, get the mail or paper, use the head, have that first cup of coffee, and get my next before the client loads at times.

Seeing as how you are going to keep this, it would be nice if you could have it allow for multiple account log on, cut down the amount of memory it uses, clear our cache externally, and not take so long to get the updates installed.

Just to be an ass I'd like to point out that in the past you've discontinued hardware support that effected more people than that, at the time "less than 3%" was no big deal.



While I agree in general with you there, what's painful is how you've ignored the "correct" solution to the problem. As a computer using professional for many years I know the generally accepted system for welcome screens. You put a small checkbox on the main screen that is just labeled "Show this window at startup" There is no way that noone on the launcher team is aware of this, so the idea that the defacto standard interface for this exact thing was shot down hurts my head.

I don't see what the problem with accessing a hidden launcher is either. You already have "safe mode" eve shortcuts installed with the game, you put a "Eve Launcher" shortcut right next to it in your installed menu. Problem solved, crisis averted I don't even see any reason why the launcher could not look at the eve client configuration for a flag whether to launch or not. All you need is a new checkbox in the eve main client general settings of "always display launcher", then you don't even have to launch a separate application to turn it back on.



If you make it good, people will use it. If you think that people won't go out of their way to use something on their own then perhaps it isn't as awesome-amazing-super-great as you think it is (and maybe forcing it on to start won't gain you any goodwill). However no CCP team in the recent past has understood this concept, so I'm not the least bit surprised.



I already launch my eve client with one click. At best the launcher (in it's default configuration) adds one click to my multi-client startup (instead of just launching as many eve instances as I want I now have to launch the launcher and move over and click play multiple times) Even worse since the launcher blocks other launchers from starting I can't launch a 2nd eve client using different configuration files without manually closing the first launcher and opening a 2nd one >.< So really the only multi-clienters that you help with the launcher are the most casual ones who already hunt and pick through their entire start menu to launch each client. Even for someone who just double clicks a shortcut on their desktop the new system is more complicated.

If your launcher supported multiple client configurations, and automatically moved windows into predefined locations then you might have something. Until then you offer nothing that any self respecting multi-client user couldn't already do faster using built in OS tools.

Thankfully that's all resolved by digging in the options and fixing things the way they should be (thank God for that!) But I still find the choices of defaults and ignoring the well accepted way of doing things frustrating.

What about the option to let the launcher window be available to launch multiple clients on mac?

And now that you may have settings different settings for each character, how about being able to copy them, so that you don't have to do all the setup over and over again? (XML prefered to DAT)

You suggest you'll be able to push out more regular but smaller fixes etc...

My question is how will you manage version control and backups/rollbacks?

Suppose you introduce a fix that has a consequence of creating a new bug or issue (for example deleting all mine blueprints) which isn't picked up and flagged by the players for a few days later, during which time you've then deployed several other small fixes.

How do you go about restoring or rolling back since presumably your backups are daily during downtime? Do we players then have to wait days/week with the issue (for example having no mine blueprints) while you work out a method to restore without losing too many incremental patches?

I just sense you're only seeing the positives of being able to deliver patches quicker and not considering the potential drawbacks of less version control.

Already I had to download the launcher, then a patch for the launcher, then restart, then patch eve, then restart.... I'd rather be playing the game.