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EVE Launcher installation

First post
Author
Malachy Kidd
Minmatar Munitions and Tactical Assets Repository
#101 - 2012-03-14 00:37:35 UTC
CCP Cascade wrote:
As of 23:57 GMT we released a new Launcher and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.

...

Please let us know if this resolves the issues you are experiencing.


It has not. I experience the same issue.

The contents of the repair tool window:

Quote:

Restoring folder: "C:\Program Files (x86)\CCP\EVE"
Checksum Database: "<ChecksumDB at 'C:\\Users\\name\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'>"
Build folder info:
__name__: main
version: 7.30
build: 349998
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 349998
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
socketio: iocp
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
Repair URL: "http://cdn1.eveonline.com/349998/RepairData_349998.dat"
Client Directory: "C:\Program Files (x86)\CCP\EVE"
Caching disabled
RestoreFolder input values:
folder = 'C:\\Program Files (x86)\\CCP\\EVE'
url = 'http://cdn1.eveonline.com/349998/RepairData_349998.dat'
hashdb = <ChecksumDB at 'C:\\Users\\name\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'>
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = ['launcher/*']
(1/7) Downloading index: Initializing ...
(1/7) Downloading index: 100.0%, 585.48 KB/585.48 KB, 115.76 KB/s, 00m04s
(2/7) Hashing files: Initializing ...
(2/7) Hashing files: 100.0%, 00m01s
RestoreFolder input values:
folder = 'C:\\Program Files (x86)\\CCP\\EVE'
url = 'http://cdn1.eveonline.com/EveOnlineLauncher/launcherupdate_1_08.dat'
hashdb = <ChecksumDB at 'C:\\Users\\name\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'>
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = []
(1/7) Downloading index: Initializing ...
(1/7) Downloading index: 100.0%, 17.89 KB/17.89 KB, 2.24 KB/s, 00m04s
(2/7) Hashing files: Initializing ...
(2/7) Hashing files: 100.0%, 00m00s
(3/7) Downloading recipes: Initializing ...
(3/7) Downloading recipes: 100.0%, 6.63 KB/6.63 KB, 298 B /s, 00m04s
Complete
Total Runtime: 0h00m25s


The contents of the repair.exe.log:

Quote:

Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"


Also, it may be incidental or coincidental, but when I attempted to download the full client, the 3.7 MB installer downloaded, then errored out attempting to download the main packages and opened the manual download page. I was able to download the .7z packages manually.

Finally, please fix your forum html-checking code. Just because there are a pair of angled brackets ( > and < ) with text between them (like what gets generated in your program logs), that doesn't make it html. At the least, fail silently and replace the brackets with &lt; and &gt; tags.
CCP Cascade
#102 - 2012-03-14 00:41:40 UTC
The resetting of settings is an issue we're looking into and in the meantime we have removed the 1.08 update which would support various characters in the path name and cyrillic and making sure that the settings menu still works and various locking issues.

We're holding off on the update for now while we investigate the settings issue.

I'm extremely sorry for this and I apologize for the issues.

Associate Technical Producer - Core Technology Group

Dalcho
ANZAC ALLIANCE
DARKNESS.
#103 - 2012-03-14 01:09:24 UTC
I have downloaded this 3 times now and each time the splash screen appears when I click play then disappears

I CANNOT GET ON EVE!!!!!!!!!!

I AM RUNNING A MAC CAN SOMEONE PLEASE HELP!!!!!!!!!!!!
Shigsy
Caldari Provisions
Caldari State
#104 - 2012-03-14 01:13:24 UTC
Well mine is still broken so you obviously didn't do a great job at that either :/
Dalcho
ANZAC ALLIANCE
DARKNESS.
#105 - 2012-03-14 01:28:48 UTC
Where can I download updated version for MAC???

Any ideas!!
Krebskasper
Project Valhalla.
The Initiative.
#106 - 2012-03-14 01:38:15 UTC
Dalcho wrote:
Where can I download updated version for MAC???

Any ideas!!

sadly it seems CCP stopped supporting the MAC client with the crucible release.
Not officially ofc, not that the mac client didn't have issues before, but since the crucible release EVE ist simply unplayable on a mac.
So the only solution left for you seems to install Windows, as have I :(
(Performance is a lot beter anyway, especially when running multiple clients)
Drahcir Nasom
Independent Manufacturers
#107 - 2012-03-14 01:43:29 UTC
Luminocity wrote:
You, also, are doing it wrong. What's with everyone having separate installations?

Before launcher:
1. Launch eve, see there is patch, click "Update"
2. Client downloads patcher, patcher closes client and starts patching process
3. Patching finishes, launch 4 instances of EVE (the same installation with separate settings/cache files)

After launcher:
0. Configure launcher to NOT show itself unless a patch is available AND close itself after launching the client (2 tickboxes in "Startup" tab of launcher, needs to be done only once)
1. Patching finishes, launch 4 instances of EVE (the same installation with separate settings/cache files)

Nothing changed. If anything it got easier (plus the new launcher provides a lot of room for future improvements).
Multiple installations only make sense for cases where multiple computers are used. Assuming you are using all clients on the same computer, please read this on how to fix yo sh*t Blink


Multiple installations also make sense if you a) don't trust the client to not occasionally crash and hose the settings on all your accounts rather than just the client that crashed or b) you want to run the clients full screen rather than windowed and Alt-Tab between them.

As for your description of Before Launcher, letting the autopatcher download and install patches, the one time I tried that, I had to wipe my installation of that 1 client and copy one of the other clients across because the autopatcher screwed up the first client. Since then I have never trusted the autopatcher and I've never has a patching problem since.

Drahcir
Malachy Kidd
Minmatar Munitions and Tactical Assets Repository
#108 - 2012-03-14 01:44:43 UTC
Krebskasper wrote:

sadly it seems CCP stopped supporting the MAC client with the crucible release.
Not officially ofc, not that the mac client didn't have issues before, but since the crucible release EVE ist simply unplayable on a mac.


It seems more appropriate to say that CCP has stopped support EVE completely, unofficially.
Malachy Kidd
Minmatar Munitions and Tactical Assets Repository
#109 - 2012-03-14 01:49:09 UTC
CCP Cascade wrote:
I'm extremely sorry for this and I apologize for the issues.


Rather than being sorry and apologizing, how about learning from the many, many, MANY past mistakes CCP has made and not doing things that necessitate being sorry and apologizing?

As for my issues getting the client to run, I've downloaded the full client and reinstalled-- and it's doing the exact same thing it did after upgrading the old client. As for right now, I cannot connect to EVE. Please remind me why I'm paying for three accounts? Before I call my credit card company and dispute the most recent subscription charges, that is.
CCP Cascade
#110 - 2012-03-14 01:51:26 UTC
As of 01:40 GMT (14th March) we released a new Launcher (Version 1.09) and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.

Those of you experiencing issues with the Launcher or updating the game, please follow these steps:

1. Reboot the computer.
2. Navigate to the EVE client install folder.
3. Run the Repair tool until it finshes.
4. Run eve.exe from the same folder

We ask people to reboot their computer to make sure that there are no locked files or other processes running while running the repair tool. This would otherwise interfere with the repair tool and prevent the client from updating.

Please let us know if this resolves the issues you are experiencing.

Associate Technical Producer - Core Technology Group

CCP Cascade
#111 - 2012-03-14 01:58:32 UTC
Malachy Kidd wrote:
CCP Cascade wrote:
I'm extremely sorry for this and I apologize for the issues.


Rather than being sorry and apologizing, how about learning from the many, many, MANY past mistakes CCP has made and not doing things that necessitate being sorry and apologizing?

As for my issues getting the client to run, I've downloaded the full client and reinstalled-- and it's doing the exact same thing it did after upgrading the old client. As for right now, I cannot connect to EVE. Please remind me why I'm paying for three accounts? Before I call my credit card company and dispute the most recent subscription charges, that is.


It seems that issue you are getting is corrupted data when you attempt to download. There can be multiple causes for this:


  • Antivirus or firewall blocking the download
  • Router fireware out of date and causing the download to drop packets
  • Bad connection to the internet
  • Corruption of the data on the CDN (Content Delivery Network) that hosts the file you are trying to get


It would be helpful if you could have a look at the three first options and if you don't find any problems, I would suggest that you contact customer support, by filing a petition, who will ask you from where you are connecting, what ISP you're using so that we can send this data to our CDN provider.

Associate Technical Producer - Core Technology Group

Malachy Kidd
Minmatar Munitions and Tactical Assets Repository
#112 - 2012-03-14 02:03:14 UTC
CCP Cascade wrote:
As of 01:40 GMT (14th March) we released a new Launcher (Version 1.09) and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.

...

Please let us know if this resolves the issues you are experiencing.


No change.
Malachy Kidd
Minmatar Munitions and Tactical Assets Repository
#113 - 2012-03-14 02:06:27 UTC
CCP Cascade wrote:

It seems that issue you are getting is corrupted data when you attempt to download. There can be multiple causes for this:


  • Antivirus or firewall blocking the download
  • Router fireware out of date and causing the download to drop packets
  • Bad connection to the internet
  • Corruption of the data on the CDN (Content Delivery Network) that hosts the file you are trying to get



I'm a network engineer. I can categorically rule out the first three. Opening the petition.
Shigsy
Caldari Provisions
Caldari State
#114 - 2012-03-14 02:23:13 UTC
I just updated launcher and it works for me.

Didn't restart or run repair.

Cheers o7
John Time
The Scope
Gallente Federation
#115 - 2012-03-14 02:48:35 UTC
CAN SOMEONE POST A WAY TO DO THIS ON MAC!!!
John Time
The Scope
Gallente Federation
#116 - 2012-03-14 02:54:14 UTC
ccp you are screwing over your PAYING COSTUMERS ON MAC BY NOT FIXING THE UPDATE!!!!! Evil

This was the only good game i can play on my mac... and now you messed it up!! Evil

Thanks ccp for this Ugh
Ris Dnalor
Tribal Liberation Force
Minmatar Republic
#117 - 2012-03-14 03:18:51 UTC
Fredfredbug4 wrote:
I just don't understand it, you can minimize it's use or completely disable it altogether (protip: look at the settings) Why are people complaining about something that is completely optional? It's not like Incarna where the option to not use the CQ took away from the game, the game still seems 100% functional with or without the new launcher so what gives?

Let's see the pros of the launcher

1. You can download and install updates without having to start up the memory hogging client multiple times.
2. There are readily available links to various webpages
3. You can get a quick glimpse of the server status
4. You can view latest updates and events
5. Easily change your language (important for our friends abroad)

Now lets look at the cons

1. You have to take one extra click in order to start up the game (should you enable it)
2. The settings menu for the launcher is a little out of sight.
3. Default settings are funky

That's about all I can think of and all of them can be easily corrected or are a non issue once you get used to it. Are people just complaining for the sake of complaining or are there any legitimate reasons as to why people hate this thing? I had no trouble installing it and running it and I'm using Windows Vista for crying out loud!

So what's really going on here?


1. They didn't make a popup window telling us about the settings screen where the launcher can be disabled except for patches. -- this caused a lot of grief.
2. Many people lost their saved settings -- this is associated with the launcher now.
3. We still have client updates -- separate from the launcher... meh.
4. no love for multiple client folks.
5. This update took a long time. Not sure if the patch was this big or what, but the long download time is going to be associated with the launcher.

what could they have done differently?

1. realized settings were going to be lost and make sure that didn't happen.
2. rolled out the launcher by itself -- short patch -- fast update associated with new launcher.
3. let launcher to client updates too!
4. let launcher update multiple client installations at the same time.
5. Point out the cool feature in the client settings -- so that people who dislike the current default will realize it can be changed.


launcher isn't the problem.

It's the execution and delivery that are -- once again -- the problem.

o7

https://forums.eveonline.com/default.aspx?g=posts&t=118961

EvE = Everybody Vs. Everybody

  • Qolde
Zongrash
Caldari Provisions
Caldari State
#118 - 2012-03-14 03:54:05 UTC  |  Edited by: Zongrash
I have been unable to play eve since the launcher update was pushed. When updating I received an error stating
"An error has occurred" it then game me the location of a dump file (I did not record where)

I then tried running repair.exe -->
Quote:
"Errors Occurred see....."


Here is the dump from the repair file, this looks similar if not exactly the same as the error for the Eve update-

Quote:
Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"


I have complete removed eve from my computer, and re-downloaded and re-installed it. I have received all the same errors after it tried to update with the launcher.

I now get the following errors when using eve.exe -->

Quote:
[Unsupported 16-Bit Application]
The program feature ....... launcher.exe cannot start due to incompatibility with 64-Bit versions of windows. Please contact the software vendor to ask is a 64-bit Windows compatible version is available.


I get the following when trying the launcher-
Quote:
The version of this file is not compatible with the version of windows you're running. Check your computer's system information to see if you are running a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.


Apparently there is a problem here. I have done all the usual troubleshooting steps, I even did a directory dump of an Incarna Installation I had on my laptop to receive the same error as it tried to update to the launcher instead of Crucible.

I am running-
Win 7 Ultimate SP1 64-bit


if any more information is needed please reply.
Llinaea
Doomheim
#119 - 2012-03-14 06:21:24 UTC  |  Edited by: Llinaea
John Time wrote:
ccp you are screwing over your PAYING COSTUMERS ON MAC BY NOT FIXING THE UPDATE!!!!! Evil

This was the only good game i can play on my mac... and now you messed it up!! Evil

Thanks ccp for this Ugh


If you are playing computer games using a Mac then you are doomed to failure anyway. The most powerful GFX card you can get in a Mac is about a year behind the PC. The price/performance ratio of all mac's are shocking. Hope you wake up, smell the silicon, and get a PC before you rage too hard. I however have a PC and I'm able to DL the launcher, use the launcher to DL the patch then click on the play button. The splash screen comes up and......Nothing.
Liam Mirren
#120 - 2012-03-14 06:25:40 UTC
I have 3 seperate EVE folders, I got on EVE earlier today just fine. Now the first I launched gave a quick loading bar and updated, then started client. 2nd client DID give me the loading bar but refuses to launch client, I can't access this client at all not with eve.exe nor with launcher.exe . The third client won't do anything at all.

Well done.

Excellence is not a skill, it's an attitude.