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ingame petitions
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PuppetMasterIV
Ubi Meus Rogue
#1 - 2012-02-12 03:03:56 UTC
i would just like to express my disgust in the time it takes to get an answer to a petition. surely this is an area where some vast improvements can be made. after being stuck in a station for 2days awaiting a response, and with my subscription up for renewal in 6days, it will be interesting to see if ccp thinks it is worth while encouraging me to renew it by settling my petition before then. if not....i might as well go back to playing wow
Doc Fury
Furious Enterprises
#2 - 2012-02-12 03:06:08 UTC
Poasting in petition rage thread #289937

Protip: you probably should not have admitted to playing wow.

☼

There's a million angry citizens looking down their tubes..at me.
A Man'sMan'sMan
Republic Military School
Minmatar Republic
#3 - 2012-02-12 03:10:35 UTC
A whole 48 hours? You poor soul.

Since it's obviously not something major like a billing snafu they are gonna take a while sine they kind of have a buttload of players to deal with in a game that isn't known for it's stability.

Manliness for manly men.
RubyPorto
RubysRhymes
#4 - 2012-02-12 03:40:21 UTC
PuppetMasterIV wrote:
i would just like to express my disgust in the time it takes to get an answer to a petition. surely this is an area where some vast improvements can be made. after being stuck in a station for 2days awaiting a response, and with my subscription up for renewal in 6days, it will be interesting to see if ccp thinks it is worth while encouraging me to renew it by settling my petition before then. if not....i might as well go back to playing wow


If you're stuck (can't undock) in a station, file a stuck character petition. Last time I did that I got a response within 15min.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Ammzi
Dreddit
Test Alliance Please Ignore
#5 - 2012-02-12 05:27:13 UTC
TL;DR - Former WOW player files an incorrect stuck petition and hasn't received response for 48 hours and counting.
Threatening about going back to WOW.
Brock Nelson
#6 - 2012-02-12 05:28:29 UTC
I'm absolutely utterly disgusted that I had to read this thread

Signature removed, CCP Phantom
2bhammered
Cyberpunk 2077
#7 - 2012-02-12 05:30:57 UTC
Ammzi wrote:
TL;DR - Former WOW player files an incorrect stuck petition and hasn't received response for 48 hours and counting.
Threatening about going back to WOW.



I think WoW is a great game, their support is also one of the best I have ever seen, not just in gaming but in general compared to all kinds of companies.

But, CCP is one of the other companies with great support, as far as I know since '04.

So, what can we learn? He most likely made a mistake creating the ticket and need to calm down and if need be ask for help using this website instead of having a tantrum.
PuppetMasterIV
Ubi Meus Rogue
#8 - 2012-02-15 03:39:40 UTC
5days and still waiting.......what can i say......hmmmmm

and just to clear the air....its not a "stuck" petition, but none the less, the customer service is as bad as a government run department.

But then again, government departments eventually gets back to you :(
RubyPorto
RubysRhymes
#9 - 2012-02-15 03:49:26 UTC
PuppetMasterIV wrote:
5days and still waiting.......what can i say......hmmmmm

and just to clear the air....its not a "stuck" petition, but none the less, the customer service is as bad as a government run department.

But then again, government departments eventually gets back to you :(


If it's not a "stuck" petition, why are you 'stuck' in a station?

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Ptraci
3 R Corporation
#10 - 2012-02-15 17:02:57 UTC
PuppetMasterIV wrote:
i would just like to express my disgust in the time it takes to get an answer to a petition. surely this is an area where some vast improvements can be made. after being stuck in a station for 2days awaiting a response, and with my subscription up for renewal in 6days, it will be interesting to see if ccp thinks it is worth while encouraging me to renew it by settling my petition before then. if not....i might as well go back to playing wow


Yes I agree CCP should fire all the devs and use the money to hire customer service reps in the Philipines just so you can get ****** service anyway and we can all go without the constant improvements and expansions to please whiny people like you. I do hope you detect the sarcasm in this reply.

Seriously... they will get to it when they get to it.
ElQuirko
University of Caille
Gallente Federation
#11 - 2012-02-15 17:08:34 UTC
PuppetMasterIV wrote:
i might as well go back to playing wow


I'm surprised nobody else has jumped on this yet, but HTFU or go back to WoW. Like you said.

Dodixie > Hek
Artemis Bowden
Native Freshfood
Minmatar Republic
#12 - 2012-02-15 18:12:12 UTC
If you quit, can i have your stuff ?
Bumblefck
Kerensky Initiatives
#13 - 2012-02-15 18:17:09 UTC
I would like to speak to PuppetMasterI, not PuppetMasterIV. I hear that he's the go-to guy to get answers on things like this.

Perfection is a dish best served like wasabi .

Bumble's Space Log
Pak Narhoo
Splinter Foundation
#14 - 2012-02-15 20:09:32 UTC
RubyPorto wrote:
PuppetMasterIV wrote:
5days and still waiting.......what can i say......hmmmmm

and just to clear the air....its not a "stuck" petition, but none the less, the customer service is as bad as a government run department.

But then again, government departments eventually gets back to you :(


If it's not a "stuck" petition, why are you 'stuck' in a station?


neq :o

All my petitions have been dealt with in time, of course I was polite, gave a good description of what I thought was wrong and filled it in the proper catagory.

Oh, so many things that can go wrong from the customer side.....
Corina Jarr
en Welle Shipping Inc.
#15 - 2012-02-15 20:12:56 UTC
How the hell are you stuck in station (yet not "stuck")?


If its because people outside are camping you, don't expect a response. This is EVE, where camping is one of the pastimes.
Ptraci
3 R Corporation
#16 - 2012-02-16 08:14:41 UTC  |  Edited by: Ptraci
Artemis Bowden wrote:
If you quit, can i have your stuff ?


He probably doesn't have any stuff. Problem exists between keyboard and chair, remember.
Tore Vest
#17 - 2012-02-16 09:40:29 UTC
I am not impressed over petition service lately Sad

No troll.
Ezurae
Science and Trade Institute
Caldari State
#18 - 2012-02-16 09:41:05 UTC
Out of curiosity does adding messages to a petition reset it in the queue so its at the end of the queue again? or can you add messages and stay at the same place in the queue?
Ezurae
Science and Trade Institute
Caldari State
#19 - 2012-02-16 14:41:33 UTC
could a gm please clarify if adding new messages resets the petition in the queue even if it didnt yet recieve any answer of a gm??
Bipolar Brock Nelson
State War Academy
Caldari State
#20 - 2012-02-16 15:46:08 UTC
Ezurae wrote:
could a gm please clarify if adding new messages resets the petition in the queue even if it didnt yet recieve any answer of a gm??



Yes, well, No, I mean, what was the question again?
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