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did anyone else notice...
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Hershman
Creepers Corporation
#1 - 2012-01-21 07:08:19 UTC
That it's taking a ******* lifetime to get a petition response?

been well over a week now and noones even read my thing. Never had to wait this long before

What, did ccp lay off all the GMs like they shut down BFF?

I play EVE every day! Follow me at http://www.twitch.tv/matthershman
Lady Spank
Get Out Nasty Face
#2 - 2012-01-21 07:10:27 UTC
Thanks for sharing.

(ಠ_ృ) ~ It Takes a Million Years to Become Diamonds So Lets Just Burn Like Coal Until the Sky's Black ~ (ಠ_ృ)
Jarnis McPieksu
Aliastra
Gallente Federation
#3 - 2012-01-21 07:29:08 UTC
They didn't lay off GMs.

They released an expansion. Lots of people resubbed. Lots of people (old and resubbed people) started to whine to GMs about how they got ganked and how their ship must be reimbursed and all that. Petition volumes spiked.

Then we had the holiday season. Unlike you might think, CCP actually didn't have extra staff on hand to handle higher petition volumes that obviously come during holidays (more time for people to play) and instead many GMs went on a christmas holiday. Oh, some were there 24/7 as usual, but not as many as normally.

Petitions piled up.

GMs came back from the holidays and the pile of petitions fell over and flattened them.

They are now in the process of digging themselves out from under that pile. Please wait.
Famble
Three's a Crowd
#4 - 2012-01-21 07:39:37 UTC
Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service.

Glad I don't have any petitions.

If anyone ever looks at you and says,_ "Hold my beer, watch this,"_  you're probably going to want to pay attention.
Lady Spank
Get Out Nasty Face
#5 - 2012-01-21 07:44:59 UTC
Famble wrote:
Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service.

Glad I don't have any petitions.

What are you going to do about it? Nothing.

(ಠ_ృ) ~ It Takes a Million Years to Become Diamonds So Lets Just Burn Like Coal Until the Sky's Black ~ (ಠ_ృ)
Hershman
Creepers Corporation
#6 - 2012-01-21 08:21:35 UTC
Wait, wait, by holidays you mean Christms and New Years?

It's been 3 weeks and they still didn't catch up? You believe that to this day they are still wading a stack of petitions from the holidays... from December?? I find that prospect alarming

That's great people want reimbursement for lost ships, but maybe the priority should be market glitches that cause you to lose 2 billion isk for no reason in what should be an obvious open and closed case.

P.S. you're welcome lady spank, please direct further comments or complaints to my inbox

I play EVE every day! Follow me at http://www.twitch.tv/matthershman
Lady Spank
Get Out Nasty Face
#7 - 2012-01-21 08:24:30 UTC
Blah blah my petition is most important

(ಠ_ృ) ~ It Takes a Million Years to Become Diamonds So Lets Just Burn Like Coal Until the Sky's Black ~ (ಠ_ృ)
Hershman
Creepers Corporation
#8 - 2012-01-21 08:26:42 UTC
what's your petition about?

I play EVE every day! Follow me at http://www.twitch.tv/matthershman
Famble
Three's a Crowd
#9 - 2012-01-21 08:31:13 UTC
Lady Spank wrote:
Famble wrote:
Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service.

Glad I don't have any petitions.

What are you going to do about it? Nothing.


Nothing now, I neither have nor have ever had to file a petition. Though if I ever had to wait a week for support on any product I pay for I know what I would do. Leave. Though that's the benefit I and the majority of Eve subscibers enjoy, we're casual and can walk away without a second thought whenever we want.

If anyone ever looks at you and says,_ "Hold my beer, watch this,"_  you're probably going to want to pay attention.
Hershman
Creepers Corporation
#10 - 2012-01-26 15:13:35 UTC
Two weeks... I'm sad they have not responded

All my petitions before now were a couple days long at most

Maybe they missed it? This sucks ccp

I play EVE every day! Follow me at http://www.twitch.tv/matthershman
Valei Khurelem
#11 - 2012-01-26 15:28:39 UTC
I'm glad I don't have any serious problems with this game, but I feel sorry for any who do, it does seem that CCPs customer service at least GM side is as bad as virgin media, at least they don't make you go through one of those horrible phone services though to speak to them.

"don't get us wrong, we don't want to screw new players, on the contrary. The core problem here is that tech 1 frigates and cruisers should be appealing enough to be viable platforms in both PvE and PvP."   - CCP Ytterbium
Jovan Geldon
The Scope
Gallente Federation
#12 - 2012-01-26 15:29:40 UTC
Famble wrote:
Lady Spank wrote:
Famble wrote:
Lots of excuses. Waiting a week is an unacceptable time and an abomination of customer service.

Glad I don't have any petitions.

What are you going to do about it? Nothing.


Nothing now, I neither have nor have ever had to file a petition. Though if I ever had to wait a week for support on any product I pay for I know what I would do. Leave. Though that's the benefit I and the majority of Eve subscibers enjoy, we're casual and can walk away without a second thought whenever we want.


Good. Buggar off then.
Hershman
Creepers Corporation
#13 - 2012-01-26 18:56:23 UTC
Valei Khurelem wrote:
I'm glad I don't have any serious problems with this game, but I feel sorry for any who do, it does seem that CCPs customer service at least GM side is as bad as virgin media, at least they don't make you go through one of those horrible phone services though to speak to them.



No, I think they're customer service is really good. I've had great feedback and assistance before now.

Thats why I wonder what changed. Or if the system lost my thread

I play EVE every day! Follow me at http://www.twitch.tv/matthershman
Muad 'dib
State War Academy
Caldari State
#14 - 2012-01-26 19:03:08 UTC
Hershman wrote:
what's your petition about?


this.

Ive had my petitions responded to very quickly, when the problem required a quick responce.

The non urgent ones are taking a while, but they are, you know, non urgent....

Cosmic signature detected. . . . http://i.imgur.com/Z7NfIS6.jpg I got 99 likes, and this post aint one.
Feligast
Brutor Tribe
Minmatar Republic
#15 - 2012-01-26 19:19:55 UTC
Cry CCP won't read my petition Cry

I know.. TO THE FORUMS!!!
Doc Severide
Doomheim
#16 - 2012-01-26 19:25:43 UTC
They are busy. I had 3 they got to them eventually... Fine...
KFenn
State War Academy
Caldari State
#17 - 2012-01-26 19:28:30 UTC
Jarnis McPieksu wrote:
They didn't lay off GMs.

They released an expansion. Lots of people resubbed. Lots of people (old and resubbed people) started to whine to GMs about how they got ganked and how their ship must be reimbursed and all that. Petition volumes spiked.

Then we had the holiday season. Unlike you might think, CCP actually didn't have extra staff on hand to handle higher petition volumes that obviously come during holidays (more time for people to play) and instead many GMs went on a christmas holiday. Oh, some were there 24/7 as usual, but not as many as normally.

Petitions piled up.

GMs came back from the holidays and the pile of petitions fell over and flattened them.

They are now in the process of digging themselves out from under that pile. Please wait.


This. Glad to see there's still rational people. It's just past Crucible release and the holidays were not long past. Sorry that CCP are only people...

Commanding Officer of the Treacle Tart Brigade
Hershman
Creepers Corporation
#18 - 2012-01-26 20:07:29 UTC
Doc Severide wrote:
They are busy. I had 3 they got to them eventually... Fine...


3 petitions or you had to wait 3 weeks?

I don't know what you 'd consider an 'urgent petition', but i lost 2 billion isk. For me thats a ****-ton of work. Infact I havent even played the last 2 weeks cause its too ******* depressing to look at my corp wallet.

It shouldnt even take 2 minutes to undo one bs transaction

I play EVE every day! Follow me at http://www.twitch.tv/matthershman
Doc Fury
Furious Enterprises
#19 - 2012-01-26 20:17:12 UTC
Hershman wrote:
Doc Severide wrote:
They are busy. I had 3 they got to them eventually... Fine...



I don't know what you 'd consider an 'urgent petition', but i lost 2 billion isk. For me thats a ****-ton of work. Infact I havent even played the last 2 weeks cause its too ******* depressing to look at my corp wallet.

It shouldnt even take 2 minutes to undo one bs transaction


Reimbursement petitions take the longest because they have the biggest backlog, because there are players that petition everything they misplace or lose to simple stupidity.

I hate to break it to you, are you sitting down? Be prepared to hear "the logs show nothing".




☼

There's a million angry citizens looking down their tubes..at me.
Renan Ruivo
Forcas armadas
Brave Collective
#20 - 2012-01-26 20:19:46 UTC
Hershman wrote:
That it's taking a ******* lifetime to get a petition response?

been well over a week now and noones even read my thing. Never had to wait this long before

What, did ccp lay off all the GMs like they shut down BFF?


Welcome to the club. I have had two petitions get closed due to time-out unanswered some time ago, Both of them talking about this issue.

The world is a community of idiots doing a series of things until it explodes and we all die.
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