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2017/06/17 - PLEX VAULT & PURCHASING ISSUES

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CCP Falcon
#1 - 2017-06-17 20:09:56 UTC  |  Edited by: CCP Falcon
[img]http://cdn1.eveonline.com/community/devblog/FLAG_-_RUSSIAN-33.png[/img]

Hey guys,

We're aware of an issue currently affecting login, the EVE Database and some of our associated purchasing services.

Efforts are currently underway to take care of this issue, please keep an eye on this thread for further updates.

Apologies for the inconvenience this might cause!

UPDATES:

20:00 UTC - INVESTIGATION INTO ISSUES IS ONGOING
20:30 UTC - ISSUES HAVE EXTENDED TO SSO AND TQ DATABASE - INVESTIGATION ONGOING
21:00 UTC - SSO ISSUES AND DB ISSUES RESOLVED - STILL INVESTIGATING PLEX VAULT ISSUES
21:30 UTC - INVESTIGATION INTO PLEX VAULT ISSUES IS STILL ONGOING
22:00 UTC - WE ARE STILL INVESTIGATING ISSUES WITH THE PLEX VAULT
22:25 UTC - SERVICES ARE NOW RESTORED - APOLOGIES FOR THE OUTAGE!

PLEASE NOTE, IF YOU HAVE PURCHASED PLEX AND NOT RECEIVED THEM YET, YOU CAN CONTACT CUSTOMER SUPPORT FOR ASSISTANCE

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Blade Darth
Room for Improvement
Good Sax
#2 - 2017-06-17 20:36:56 UTC
CCP Falcon wrote:
issue affecting the PLEX vault
The vault itself is the issue (insert Inception trailer music).
AAaaanyway, gl with hunting the bug.

Omen Navy Issue Tutorial
ChRy0 Cadelanne
Quantum Starforgers
Dazhbogs Disciples
#3 - 2017-06-17 20:37:31 UTC
seems to be more, i was stuck rebooted can't even login now :-(

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CCP Falcon
#4 - 2017-06-17 20:40:12 UTC
ChRy0 Cadelanne wrote:
seems to be more, i was stuck rebooted can't even login now :-(


Yeah, looks like the issues have spread - apologies for the inconvenience, we're working on it Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Fetouros Kousou
Doomheim
#5 - 2017-06-17 20:43:44 UTC
ChRy0 Cadelanne wrote:
seems to be more, i was stuck rebooted can't even login now :-(


Try to click on 'cancel' and enter password again.I successfully connected after this
Zvoma Zvanda
Aliastra
Gallente Federation
#6 - 2017-06-17 20:45:29 UTC
Been redirected here after locked thread.

Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority.

My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems?
CCP Falcon
#7 - 2017-06-17 20:46:52 UTC
Zvoma Zvanda wrote:
Been redirected here after locked thread.

Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority.

My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems?


Our focus is on making sure TQ is up and that people can log in - hopefully we'll have this solved soon Big smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Xayder
modro
Northern Coalition.
#8 - 2017-06-17 20:53:20 UTC
Thx CCP

I don't always post, But when i post I do it with my main
Aldran Gentlharp
Unidentified Murderers and Young Hack Offenders
#9 - 2017-06-17 20:54:20 UTC
Just a tip.

The error is mostly between Office Chair and Monitor Twisted
Sheldon d'Albion
#10 - 2017-06-17 20:55:04 UTC
Hi,

New "developpement", not able to log on two omega account at the same time,
got the usual windows when you try to log at the same time an omega and a alpha account .

Regards
Adiyna Malak
State War Academy
Caldari State
#11 - 2017-06-17 20:55:08 UTC
PLEX vault isn't working the one day I have to play almost all day Evil
Burn Monroe
La Explorers
#12 - 2017-06-17 20:58:00 UTC
I usually just press back twice, and I'm in the service I was trying to login to. That's after I get a login error.
CCP Falcon
#13 - 2017-06-17 21:01:42 UTC
Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Zvoma Zvanda
Aliastra
Gallente Federation
#14 - 2017-06-17 21:17:30 UTC
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?
CCP Falcon
#15 - 2017-06-17 21:22:28 UTC
Zvoma Zvanda wrote:
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?


If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck".

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Roxsee Watsonian
Ship Stains
#16 - 2017-06-17 21:24:20 UTC
CCP Falcon wrote:
Zvoma Zvanda wrote:
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?


If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck".




^^^^ This
Zvoma Zvanda
Aliastra
Gallente Federation
#17 - 2017-06-17 21:29:07 UTC
Roxsee Watsonian wrote:
CCP Falcon wrote:
Zvoma Zvanda wrote:
Not fixed.

Restarted launcher....still cannot move loot. Any suggestions?


If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck".




^^^^ This


I had already done 'this'. Thanks for being helpful.
McCavan
Drunken Beaver Mining
#18 - 2017-06-17 21:36:19 UTC
CCP Falcon wrote:
Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile




Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon.
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#19 - 2017-06-17 21:40:40 UTC
CCP Falcon
#20 - 2017-06-17 21:42:54 UTC
McCavan wrote:
CCP Falcon wrote:
Login issues should now be resolved, if you're still having problems, please restart your launcher.

PLEX Vault issues are still being investigated, hope to have this sorted soon! Smile




Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon.


No ETA as of yet, sorry Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
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