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Tsuki Chelien
Mellona enjoyers
#1 - 2017-04-12 13:03:42 UTC
How long i need to w8 for ticket response ?
And did this adres still work security@ccpgames.com ?
Matthias Ancaladron
Imperial Shipment
Amarr Empire
#2 - 2017-04-12 14:41:59 UTC
Depends.
Ive gotten responses 15 minutes-few hours after making a ticket to up to a week or two.
They go in order and you just have to take your number and wait in line, and try to add all you relevant info upfront. I believe commenting and updating your own ticket with more info resets your place in the queue (you go to the back of the line)
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#3 - 2017-04-12 14:57:27 UTC
Ticket times vary based on ticket type and the amount of work that needs to go into it. Most tickets are responded to within 1 business day, if filed under the correct category. Tickets that require investigation, more than one team, or ones than need direct developer support can take longer. Security tickets and ship reimbursement tickets generally have long waits as it involves investigations and multiple developer interactions.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
Julanna Egnald
Del's Industrial Strip Mining
#4 - 2017-04-12 17:36:56 UTC
There may also be delays due to massive hangovers at the moment
Keno Skir
#5 - 2017-04-12 17:43:44 UTC
Tsuki Chelien wrote:
How long i need to w8 for ticket response ?
And did this adres still work security@ccpgames.com ?


So triggered by you spelling of the word "Wait"..

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Tsuki Chelien
Mellona enjoyers
#6 - 2017-04-12 19:50:28 UTC
Quote:
So triggered by you spelling of the word "Wait"..


I'm sorry bad habit from other games.
xxxTRUSTxxx
Galactic Rangers
#7 - 2017-04-12 21:05:41 UTC
Tsuki Chelien wrote:
Quote:
So triggered by you spelling of the word "Wait"..


I'm sorry bad habit from other games.


you don't need to say sorry, if the word w8 triggers the snowflake then awwwww poor snowflake. it's the snowflakes problem not yours.
Lulu Lunette
Savage Moon Society
#8 - 2017-04-12 21:18:11 UTC
My last one was 6 hours. They have a sort of ticket triage in effect to get to the most important things first.

@lunettelulu7
Tsuki Chelien
Mellona enjoyers
#9 - 2017-04-12 21:23:35 UTC
Right now im waiting almost one week.
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#10 - 2017-04-12 22:13:55 UTC
Since you want to email Team Security I will assume the ticket is in that category, Those tickets have a long wait as they will have to do an investigation and that takes time to do right.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
Cybil 6
Intangible Assets
#11 - 2017-04-14 13:16:08 UTC
I submitted a bug report on March 1, 2016.

It's still open and I haven't heard from CCP Support since last September.