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Issues, Workarounds & Localization

 
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cant undock and several other issues

First post
Author
Lucian Skord
Brutor Tribe
Minmatar Republic
#1 - 2017-02-17 18:44:07 UTC
well its persistant.

i cannot undock
i cannot open fitting window
i cannot leave my ship
i cannot open character sheet

just before this happened i removed t1 gyros from ship and replaced with t2. the fittings window showed that i had massive amounts of pg and cpu left which i though was odd

i undocked and the modules i equipped had not registered becuase they did not show
i redocked and attempted to open fittings window
and found that i cannot

please help

also this only affects my main character lucian skord

my other chaarcter on the same acc works just fine
CCP Darwin
C C P
C C P Alliance
#2 - 2017-02-17 22:15:25 UTC
Lucian Skord wrote:
well its persistant.

i cannot undock
i cannot open fitting window
i cannot leave my ship
i cannot open character sheet

Hey there. Can you do the following:

Launch the game and try to do the things you listed above. Then, press F12 and click "Report Bug," fill out the form, and submit a bug report.

If you cannot do this, in the launcher, open the launcher menu and choose "Start LogLite." Then launch the game and do the same, and open a bug report here.

Once you've filed a bug report through one of these two methods, post your EBR number here, and also open a support ticket at this site.

I'll follow up to take a look at the EBR to see if there's anything obvious in the logs that might indicate what's wrong. The support ticket is to get help with anything you can try to get your character out of that state.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Nom X3
Anomalous Existence
Spatial Instability
#3 - 2017-02-18 00:29:26 UTC
I am having the same problem. I was logged in and then undocked and my game crashed. The launcher won't launch the game at all anymore for the last 30mins.
Andrew Xadi
Easy Co.
Get Off My Lawn
#4 - 2017-02-18 08:37:23 UTC
Nom X3 wrote:
I am having the same problem. I was logged in and then undocked and my game crashed. The launcher won't launch the game at all anymore for the last 30mins.



that doesn't sound like this same problem, since he can log in to the game, try refreshing launcher and if it doesn't work, then restart it (or restart it without reloading), you may also try to remove your account from the launcher and add it again
Lucian Skord
Brutor Tribe
Minmatar Republic
#5 - 2017-02-18 10:44:47 UTC
its not the same problem at all.

anyway this problem fixed itself for a few hours and now its back again. the only constant is that it happened just after i applied skills bought from a skill injector

CCP Darwin
C C P
C C P Alliance
#6 - 2017-02-18 11:55:07 UTC
As I said, happy to look into this but I really need a bug report with logs to do so.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Lucian Skord
Brutor Tribe
Minmatar Republic
#7 - 2017-02-18 12:33:29 UTC
i submitted a bug report where do i find the logs to attach?
CCP Darwin
C C P
C C P Alliance
#8 - 2017-02-18 13:23:09 UTC
Lucian Skord wrote:
i submitted a bug report where do i find the logs to attach?


I found your bug report, which included logs because you sent it in-game. Looks like there's some info to work with there. Thanks for taking the time to report it!

If the problem does not appear to resolve itself and you're anxious to resume playing on the character, consider opening a "stuck" support ticket here and be sure to mention your bug report by EBR number. (It's EBR-112175.) A GM may have some means to resolve the issue.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Teee
Scooty Puff Advanced Industries
#9 - 2017-04-06 20:39:31 UTC  |  Edited by: Teee
CCP Darwin wrote:
Lucian Skord wrote:
i submitted a bug report where do i find the logs to attach?


I found your bug report, which included logs because you sent it in-game. Looks like there's some info to work with there. Thanks for taking the time to report it!

If the problem does not appear to resolve itself and you're anxious to resume playing on the character, consider opening a "stuck" support ticket here and be sure to mention your bug report by EBR number. (It's EBR-112175.) A GM may have some means to resolve the issue.


edit: A GM unstuck me, but I'll leave this post and the bug reports open in the hopes of it helping the devs hunt down the problem.

I am also having undock issues for the last 2-3 days on this character, with the same additional bugs noted by OP except I can open my character sheet. I have tried relogging, cache reset, and clearing character files in C;\~CCP\

I have 2 bug report tickets, and a Customer Support ticket (recommended from closure of first bug ticket)

Bug Report Tickets:
EBR-117076
EBR-117312

Customer Supprt Ticket:
404301

Even though EBR-117076 is listed as closed, I believe the failed/overdue contract bugged out, which messed up my jump clone when I went to check if the items were truly missing (they were and are), forcing me to relog for the JC to take effect. That's why it's included in this post.