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Customer Support

First post
Author
Previous Topic Next Topic
James Zealot
Science and Trade Institute
Caldari State
#1 - 2017-01-04 13:33:59 UTC
Does anyone know the typical response time for support tickets?
Tyrana McBitch
Doomheim
#2 - 2017-01-04 14:43:38 UTC
Have you injected the skill, GM Response time ingame?

Level 5 gets it down to weeks.

On a serious note, It all depends on what's wrong. I never wait more than a week for a response personally.

Insane.
Lulu Lunette
Savage Moon Society
#3 - 2017-01-04 14:59:00 UTC
Never more than a few days for me.

@lunettelulu7
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#4 - 2017-01-04 15:26:25 UTC
GM response time varies on the type of ticket and the number of tickets in the que. Tickets that involve multiple teams, checking of TQ logs, or contact with third party companies will typically take longer than say a spam complaint. Ticket times can take between 48 hours and 2 weeks, with some tickets taking longer (Security, Ship reimbursement, etc)

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.