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Support Ticket Delays

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John Snow Starky
The Scope
Gallente Federation
#1 - 2016-12-15 21:00:43 UTC
Is anyone else experiencing very high wait time for CCP to respond to support tickets? Can we get something at least from CCP regarding this issue? Thanks in advance
Scarlett LaBlanc
University of Caille
Gallente Federation
#2 - 2016-12-15 21:06:33 UTC
Mr Epeen
It's All About Me
#3 - 2016-12-15 21:25:24 UTC  |  Edited by: Mr Epeen
I'm one player and right now I have four tickets open to get names back for old characters that got them purged and three tickets open for characters that I need reactivated from dead email addresses.

Now multiply that by fifty thousand other players doing the same thing and just be thankful if they get to your ticket in less than three weeks. This Alpha thing is going to take a while to settle down with long wait times. Just be patient.

Unless you are hung up on an asteroid or something, you are at the back of a really long line.

Mr Epeen Cool
Salvos Rhoska
#4 - 2016-12-15 21:34:16 UTC  |  Edited by: Salvos Rhoska
CCP, famously, has some of the fastest and most flexible customer support of any MMO.

Just be patient and in future consider articulating your ticket very specifically so its as easy as possible to deal with.

As poster above pointed out, volume is high atm.
You will get due your turn, unless its something ridiculous.

PvE v PvP <> Old School Exploration <> CODE Licenses <> CODE Special Agent
John Snow Starky
The Scope
Gallente Federation
#5 - 2016-12-15 23:22:28 UTC
Scarlett LaBlanc wrote:
You can have this....

https://community.eveonline.com/news/dev-blogs/customer-support-past-present-and-future/

Merry Christmas


Thanks for that.


Mr Epeen wrote:
I'm one player and right now I have four tickets open to get names back for old characters that got them purged and three tickets open for characters that I need reactivated from dead email addresses.

Now multiply that by fifty thousand other players doing the same thing and just be thankful if they get to your ticket in less than three weeks. This Alpha thing is going to take a while to settle down with long wait times. Just be patient.

Unless you are hung up on an asteroid or something, you are at the back of a really long line.

Mr Epeen Cool


Ah. I didn't know all that was going on. This is my first time submitting a ticket so I didnt know what to expect. Thank you.

Salvos Rhoska wrote:
CCP, famously, has some of the fastest and most flexible customer support of any MMO.

Just be patient and in future consider articulating your ticket very specifically so its as easy as possible to deal with.

As poster above pointed out, volume is high atm.
You will get due your turn, unless its something ridiculous.


Yeah it was a simple to the point kind of ticket. But yes I'll be patient. I now know the circumstances of why its taking a while. Thank you.
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#6 - 2016-12-16 04:05:57 UTC
From the o7 show CCP stated that they are receiving about a months worth of tickets in a few days time. Please be patient.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.