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I still require assistance
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QuietJamie Cheezeburger
Tinker Time Industrial
#1 - 2016-11-16 03:47:18 UTC
Guys, I get it. Nobody figured Yahoo would block you for spam. It's all over these forums and Reddit. I mean, it's not like you threw down email verification for everyone the same time you introduced a new model that would drive lots of additional verification emails. Right? Because that would be risky.

When you lock this thread and say, "If you're still having problems submit a ticket" can you also include what the ETA is for responding to those tickets? (and not the automated one, an actual resolution)

Folks are experiencing wait times according to their posts (and myself included) of 3-5 hours and going.

This is frustrating. The fact that you can't login to change your email address to a different service so you can verify it is a real pain and no doubt slamming your customer service team.

Temporarily disabling this "feature" could also be an option I would assume.


Neuntausend
Republic Military School
Minmatar Republic
#2 - 2016-11-16 03:53:03 UTC  |  Edited by: Neuntausend
Working in support myself, I can already tell you that they won't be able to give you an ETA on a day like this, and the more you keep spamming, the longer it will take for everyone, including yourself. Just write one (!) ticket, and wait your turn. I know it's frustrating, but keep in mind that supporters are also just people with two arms and one head at most, and can only do so much at a time. They will sort it out, but they cannot work wonders.
QuietJamie Cheezeburger
Tinker Time Industrial
#3 - 2016-11-16 03:58:24 UTC
I've waited long enough, off to bed. Maybe it will work tomorrow. I'm not gonna hold my breath tho. :)
Neuntausend
Republic Military School
Minmatar Republic
#4 - 2016-11-16 04:00:14 UTC
As they say - never play on patch day. I have no idea when we've come to expect anything else from CCP. :)
Crompton Aberforth
Gallente Federation
#5 - 2016-11-16 09:16:25 UTC
In case it helps someone else, I have a yahoo account and waited 1 hour and 45 minutes from the time I tried to log into the game until the email hit my inbox. Once I received it and clicked on the authentication link, it was plain sailing. In the interim I had to find other amusement .... oh the horror! What?

So... if you are willing to wait a couple of hours, you might not need to submit a ticket. As Neuntausend says "never play on patch day". Big smile

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Violet Hurst
Fedaya Recon
#6 - 2016-11-16 09:56:45 UTC
Just asking: Did you try this?
Krel Morgantine
Alien Supremacy
The Coalition Of Guardians
#7 - 2016-11-16 10:17:59 UTC
A couple of hours...............I'm still waiting since yesterday afternoon.
Radioactivene
Cobalt-60 Nuclear Fusion Industries
#8 - 2016-11-16 17:59:30 UTC
Krel Morgantine wrote:
A couple of hours...............I'm still waiting since yesterday afternoon.

Authorization sent to an obsolete e-mail account. Locked out of everything.
Well Day 2 and still nothing from my request to get my alternate account back on.
Funny that when I get billed the notification ends up in the correct e-mail account.
Krel Morgantine
Alien Supremacy
The Coalition Of Guardians
#9 - 2016-11-16 19:19:52 UTC
Radioactivene wrote:
Krel Morgantine wrote:
A couple of hours...............I'm still waiting since yesterday afternoon.

Authorization sent to an obsolete e-mail account. Locked out of everything.
Well Day 2 and still nothing from my request to get my alternate account back on.
Funny that when I get billed the notification ends up in the correct e-mail account.


The crap thing for me is I actually can log into the email account I need to but they seem hell bent on not sorting it out. Do they want people to simply walk away .
They even gave me a ticket response and told me to log in to view it except I can't because I can't get a verification code lol.
Just revert this nonsense for a day and let people sort this without waiting for CCP .
Radioactivene
Cobalt-60 Nuclear Fusion Industries
#10 - 2016-11-16 19:58:43 UTC
Krel Morgantine wrote:
Radioactivene wrote:
Krel Morgantine wrote:
A couple of hours...............I'm still waiting since yesterday afternoon.

Authorization sent to an obsolete e-mail account. Locked out of everything.
Well Day 2 and still nothing from my request to get my alternate account back on.
Funny that when I get billed the notification ends up in the correct e-mail account.


The crap thing for me is I actually can log into the email account I need to but they seem hell bent on not sorting it out. Do they want people to simply walk away .
They even gave me a ticket response and told me to log in to view it except I can't because I can't get a verification code lol.
Just revert this nonsense for a day and let people sort this without waiting for CCP .

I am still waiting for anything I am getting the silent treatment from CCP
Bumblefck
Kerensky Initiatives
#11 - 2016-11-16 20:32:48 UTC
Me too - I haven't had any response from them beyond sending 'I still need assistance' regarding my other account. Day 2 now - can't log in :D

Perfection is a dish best served like wasabi .

Bumble's Space Log
Drago Shouna
Doomheim
#12 - 2016-11-16 20:35:34 UTC
Bumblefck wrote:
Me too - I haven't had any response from them beyond sending 'I still need assistance' regarding my other account. Day 2 now - can't log in :D



Karma :)

Solecist Project...." They refuse to play by the rules and laws of the game and use it as excuse ..." " They don't care about how you play as long as they get to play how they want."

Welcome to EVE.
Drago Shouna
Doomheim
#13 - 2016-11-16 20:40:05 UTC
I have had a Yahoo email address for very close to 18 years now.

I haven't had any problems verifying an account.

Solecist Project...." They refuse to play by the rules and laws of the game and use it as excuse ..." " They don't care about how you play as long as they get to play how they want."

Welcome to EVE.
Bumblefck
Kerensky Initiatives
#14 - 2016-11-16 20:40:38 UTC  |  Edited by: Bumblefck
Drago Shouna wrote:
Bumblefck wrote:
Me too - I haven't had any response from them beyond sending 'I still need assistance' regarding my other account. Day 2 now - can't log in :D



Karma :)



Karma for what, exactly? Fabulousness? Paying for my subscription?


Thankfully I don't have a Yahoo account. If there's truly any karma, those with Yahoo accounts should feel dharmic wrath

Perfection is a dish best served like wasabi .

Bumble's Space Log
Another Posting Alt
Zerious Fricken Biziness
#15 - 2016-11-16 21:56:23 UTC
Firstly, it's not just yahoo.
If you have certain combinations of letters in your mail address then it will fail too.

Secondly, they already had many of our addresses they could have used for testing before the patch, but chose not to test.
They chose not to warn us that they would be filtering certain emails so that we had an opportunity to rectify it before patch day.

Support gets no sympathy from me, this is a problem they designed for themselves.
Magnus Orly
Crucial Contribution
#16 - 2016-11-16 22:18:37 UTC
I have yahoo mail....all of a sudden I got the codes to be able to log in...albeit a day late...JFYI...

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