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petitions
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Treks Shadow
Viziam
Amarr Empire
#1 - 2012-01-18 01:56:03 UTC
CCP why does it take so long for you to respond to petitions. the way i see it, we should all be glad CCP has such a small player base. If they had even half of wow players it would literally take 3-4 years to have a petition answered. instead of firing 20% of staff they should have hired 200% more for customer service.
Doc Fury
Furious Enterprises
#2 - 2012-01-18 02:09:19 UTC
Treks Shadow wrote:
instead of firing 20% of staff they should have hired 200% more for customer service.


It's a good thing CCP has you here to help them manage and allocate their resources.


☼

There's a million angry citizens looking down their tubes..at me.
Treks Shadow
Viziam
Amarr Empire
#3 - 2012-01-18 02:16:33 UTC
Doc Fury wrote:
Treks Shadow wrote:
instead of firing 20% of staff they should have hired 200% more for customer service.


It's a good thing CCP has you here to help them manage and allocate their resources.



wow youve been waiting all day to add un useful things to peoples posts. good job
Corina Jarr
en Welle Shipping Inc.
#4 - 2012-01-18 02:18:33 UTC
Treks Shadow wrote:
Doc Fury wrote:
Treks Shadow wrote:
instead of firing 20% of staff they should have hired 200% more for customer service.


It's a good thing CCP has you here to help them manage and allocate their resources.



wow youve been waiting all day to add un useful things to peoples posts. good job

He didn't add anything to your post. Its still there in a (I presume) unedited form.
Treks Shadow
Viziam
Amarr Empire
#5 - 2012-01-18 02:19:44 UTC
point bieng if you dont have anything to add. please feel free not to and keep moving on
Xercodo
Cruor Angelicus
#6 - 2012-01-18 02:20:17 UTC
Yup especially since this whole thread is useless...

The Drake is a Lie
Ai Shun
#7 - 2012-01-18 02:32:06 UTC
Treks Shadow wrote:
CCP why does it take so long for you to respond to petitions. the way i see it, we should all be glad CCP has such a small player base. If they had even half of wow players it would literally take 3-4 years to have a petition answered. instead of firing 20% of staff they should have hired 200% more for customer service.


Did you do a forum search to see the reasons why? They have explained the situation, what their queues and peaks are like and what they are doing to mitigate it. You could try a bit of research, reason and critical thinking first.
Treks Shadow
Viziam
Amarr Empire
#8 - 2012-01-18 02:41:19 UTC
Ai Shun wrote:
Treks Shadow wrote:
CCP why does it take so long for you to respond to petitions. the way i see it, we should all be glad CCP has such a small player base. If they had even half of wow players it would literally take 3-4 years to have a petition answered. instead of firing 20% of staff they should have hired 200% more for customer service.


Did you do a forum search to see the reasons why? They have explained the situation, what their queues and peaks are like and what they are doing to mitigate it. You could try a bit of research, reason and critical thinking first.

i have and thanks again for contributing nothing
Guffz
Imperial Academy
Amarr Empire
#9 - 2012-01-18 02:46:15 UTC
The petitions I've ever had to put in, were responded to within an hour. And replies to the gms were answered within minutes. I think ccp is doing a great job, but thats just from what i've experienced.
Ai Shun
#10 - 2012-01-18 02:47:11 UTC
Treks Shadow wrote:
Ai Shun wrote:
Treks Shadow wrote:
CCP why does it take so long for you to respond to petitions. the way i see it, we should all be glad CCP has such a small player base. If they had even half of wow players it would literally take 3-4 years to have a petition answered. instead of firing 20% of staff they should have hired 200% more for customer service.


Did you do a forum search to see the reasons why? They have explained the situation, what their queues and peaks are like and what they are doing to mitigate it. You could try a bit of research, reason and critical thinking first.

i have and thanks again for contributing nothing


My pleasure. At least we're equal now in terms of contribution Roll
Doc Fury
Furious Enterprises
#11 - 2012-01-18 02:47:36 UTC  |  Edited by: Doc Fury
if the information CCP has already provided here recently in regard to their petition backlog is insufficient, perhaps you should open a petit... oh, wait.

☼

There's a million angry citizens looking down their tubes..at me.
Mistah Ewedynao
Ice Axe Psycho Killers
#12 - 2012-01-18 02:49:33 UTC
I have always been impressed with their speed and professionalism...and NO I am not joking....well except maybe for the logs show nothing thing, well and maybe some of their decisions.

In your case it could be because your pic is so ugly???

Nerf Goons

Nuke em from orbit....it's the only way to be sure.
Muad 'dib
State War Academy
Caldari State
#13 - 2012-01-18 02:51:12 UTC
you play eve and yet dont seem to understand suppy and demand......

Cosmic signature detected. . . . http://i.imgur.com/Z7NfIS6.jpg I got 99 likes, and this post aint one.
Brock Nelson
#14 - 2012-01-18 03:06:09 UTC  |  Edited by: Brock Nelson
Out of the hundreds of threads covering GM's response time to petition, not one of them answered your question? Maybe they have a small backlog? You can't wait up to a week? You want to cry? You want me to grab a bucket for you? You want to quit eve? You want to go back to World of Crap?

Signature removed, CCP Phantom
Sara XIII
The Carnifex Corp
#15 - 2012-01-18 03:16:56 UTC
Bumping is against the rules dammit! Pirate
Between Ignorance and Wisdom
Tiberius Sunstealer
Caldari Provisions
Caldari State
#16 - 2012-01-18 03:21:18 UTC
Brock Nelson wrote:
You can't wait up to a week?

It took 3 weeks for my petition to be answered. Even Trion answered quicker when RIFT was first released.
Brock Nelson
#17 - 2012-01-18 03:34:29 UTC  |  Edited by: Brock Nelson
I don't know about you but I've had 2 petition in the past few months, all got responded within a week. So it depends on what the issue is, how many people are complaining about it and how many GM are currently assigned to handle that particular type of complaint.

Edit: I should add that how much detail you initally put in helps as well. I've had people open help desk ticket with almost next to no details such as "monitor broken", especially when there's hundreds of monitors and I gotta find out which one is broken? Usually in that kind of situation, I just take the ticket and wait a week before the guy calls in to ask what's taking so long, I wouldn't be surprised if the GM does this as well.

Signature removed, CCP Phantom
Morganta
The Greater Goon
#18 - 2012-01-18 04:47:21 UTC
if you are displeased with petition times please send in a petition