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cant login support page

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MissWolf
Freedom Industries CE
Angry Miners Alliance.
#1 - 2016-08-25 17:03:31 UTC  |  Edited by: ISD Max Trix
*snip* No Personal information! *snip* ISD Max Trix
Doc Fury
Furious Enterprises
#2 - 2016-08-25 17:07:12 UTC
They won't answer unless you post your full street address and mother's maiden name as well.



/Sweet, sweet, naivete.






☼

There's a million angry citizens looking down their tubes..at me.
Memphis Baas
#3 - 2016-08-25 17:11:13 UTC
Did you click the yellow Login button at the top?

Or did you click Submit Support Ticket button without logging in first?
MissWolf
Freedom Industries CE
Angry Miners Alliance.
#4 - 2016-08-25 17:15:51 UTC
someone have same problem here.
https://forums.eveonline.com/default.aspx?g=posts&m=6013351
still wait dev .
Paranoid Loyd
#5 - 2016-08-25 17:19:22 UTC
MissWolf wrote:
still wait dev .
Why?

He explained what to do:
CCP Zeulix wrote:

just send an email to helpcenter@eveonline.com roughly describing the issue

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
Shae Tadaruwa
Science and Trade Institute
Caldari State
#6 - 2016-08-26 00:29:10 UTC  |  Edited by: Shae Tadaruwa
Have you read the latest devblog yet?

https://community.eveonline.com/news/dev-blogs/customer-support-past-present-and-future/

Having looked at the statistics, CCP management have realised that support tickets are really inconvenient and interfering with the pssshhhh of developers.

They are now conducting a study of different methods to improve player contentment, as measured by the least number of support tickets submitted.

So far, cutting off access to the support system shows the most promise. The KPIs look great and pssshhhh is increasing.

Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#7 - 2016-08-26 01:38:18 UTC
Quote:

I've seen this happen only once before and that was also related to an email address change. Couldn't for the life of me replicate the error at the time but your case gave me some new ideas.

Anyhoo, I've messed a bit with the support system and you should hopefully be able to log in now, although let's clear your session before, just to be on the safe side, so before logging into the support site again, please click here.

If that fails however, just send an email to helpcenter@eveonline.com roughly describing the issue and we'll see if we can't crack this thing together mate. .....

Cheers,
CCP Zeulix


Couple of things here,

1. See the above post in regards to your issue.

2. If you have an issue that prevents you from logging into the support system, the best bet is to email support at the address listed above.

3. once you solve this issue, PLEASE PLEASE PLEASE, change your account email. You just made it easier for scammers and hackers to steal your account. Trust me, thats a head ache you do not want.

4. I have removed your personal information and will lock the thread to try and help limit the damage.


Thread closed for the following:

9. Posting of personal information is prohibited.

The posting of personal information, or “doxxing”, including but not limited to personal contact numbers, email addresses, account names and passwords, home addresses and real life names is strictly prohibited. CCP respect the right of our players to privacy, and will not tolerate the divulging of real life personal details.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.