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118.7 - Issues Thread

First post
Author
Soltys
Brutor Tribe
Minmatar Republic
#101 - 2016-08-20 08:05:14 UTC  |  Edited by: Soltys
CCP Antiquarian wrote:
Mastarius Zarr wrote:


Didn't helpSad


You can really harsh a mellow, friend.

Investigation continues.


Well the workaround works fine (maybe he set it in xonar panel instead in windows properties ? these are two different things).

So for other folks:

You must set the frequency for shared mode in windows. Not in xonar panel.

Jita Flipping Inc.: Kovl & Kuvl

Mastarius Zarr
Brutor Tribe
Minmatar Republic
#102 - 2016-08-20 09:02:47 UTC  |  Edited by: Mastarius Zarr
Drazz Caylen wrote:
Try shutting down the Xonar audio center and then activate the 48KHz setting in the regular system mixer settings. Then check if it worked. If yes, then boot Xonar audio center and see if it accepted the system change. If not, swap setting on the audio exclusive mode and see if that changed anything (although I doubt it will).
If that doesn't do anything, temporarily test if it works on your onboard soundcard or USB sound device, disabling your Xonar first.
If that doesn't work either, mind sharing your computer specs?


Oh dear, THANKS a lot, man! Sound appears after setting 48khz in Windows settings, though i didn't check if it works with second eve window, but I can play eve now, WHEEE!!

Also checked with second window - all sound works!
Klepto Giggio
Aliastra
Gallente Federation
#103 - 2016-08-20 19:32:39 UTC
Every Cloud I have encountered, whether it be a WH gas site, or a WH sleeper site with clouds, has the detrimental effects described previously.

Windows 10 Pro, 64 bit
Intel core i7-2600 @3.40 GHz
16GB RAM
AMD Radeon HD 5700 series


at this point i have just set my graphics to "******" in order to be able to function normally in the game. Before the patch, everything was set to max with zero issues.

I'm not sure what you guys did to "improve" cloud rendering, but you went the other way with the end result.






Circumstantial Evidence
#104 - 2016-08-20 21:19:23 UTC
Client lags when saving a new in-space location, when saved locations > 1000. The location saving lag had improved in a patch prior to the current one, but seemed to return in the most recent patch.
Titansmasher
Turtlebyte
#105 - 2016-08-20 22:50:47 UTC  |  Edited by: Titansmasher
The Venerable (Force Auxillary) and Vanguard (Carrier) Serpentis capital ships are accessible through the skill certificates, Capital Armour Tanking being one of them.
They have no icon, and the exact same stats/requirements as their respective Gallente capital ships, and dont show up on the "Required For" tab on any skills, making me think they arent meant to be there.

Also the 3 Serpentis capital ships arent showing up in the variations tab for the respective Gallente caps
Jared Tobin
Bloodstone Industries
B.S.I.
#106 - 2016-08-20 23:51:54 UTC
CCP Antiquarian wrote:
Investigation bears fruit!
The audio issue is due to the Asus card trying to run at a sample rate not supported by EVE.
Setting the Asus device to run at 48khz at any bit depth will correct the issue.
This problem is constrained exclusively to Windows 7 64-bit.


This did nothing to solve my audio problem, since I'm set running (and always have run) everything at 44.1kHz.
Also, I don't have an Asus card.

Again, my sound has always come from:
M-Audio ProFire 610 studio unit connected via IEEE 1394 Bus
running M-Audio Driver version 5.10.0.5084 (most current for Win7Pro64)
at 44.1kHz - as it always has been this entire decade when using Windows 7 Pro, 64 bit
Drazz Caylen
Team-Pyro Industries
#107 - 2016-08-21 11:20:52 UTC
Jared Tobin wrote:
This did nothing to solve my audio problem, since I'm set running (and always have run) everything at 44.1kHz.

Does that mean you cannot switch to a higher sample rate even if you want to?

I'm still wondering what it actually means on the CCP side that the Asus card is trying to run at a sample rate not supported by eve. So which sample rates ARE supported by eve, since I haven't found a sample rate that eve would refuse to output sound. It just kills everything else. So while I appreciate all the efforts, from an explanatory and logical point of view, it doesn't make sense.
Linix Jouhinen
Holesale
Holesale Operations
#108 - 2016-08-21 18:30:03 UTC
Sound issue with Asus Xonar fixed when it is not on '16 bit, 44100 Hz (CD Quality)' or '24 bit, 44100 Hz (CD Quality)'.

I switched it to '16 bit, 48000 Hz (DVD Quality)' and boom sound appair instantly while Eve is running.

Tipa Riot
Federal Navy Academy
Gallente Federation
#109 - 2016-08-21 19:18:13 UTC
Klepto Giggio wrote:
Every Cloud I have encountered, whether it be a WH gas site, or a WH sleeper site with clouds, has the detrimental effects described previously.

Windows 10 Pro, 64 bit
Intel core i7-2600 @3.40 GHz
16GB RAM
AMD Radeon HD 5700 series


at this point i have just set my graphics to "******" in order to be able to function normally in the game. Before the patch, everything was set to max with zero issues.

I'm not sure what you guys did to "improve" cloud rendering, but you went the other way with the end result.


Please take the time to bug report when this happens, so CCP gets your setup. It's obvious for me, that this is a technical issue. But according to CCP Darwin the problem is currently assigned to the content / artist team in order to tweak specific sites only.

I'm my own NPC alt.

Klepto Giggio
Aliastra
Gallente Federation
#110 - 2016-08-21 20:23:26 UTC
Tipa Riot wrote:
Klepto Giggio wrote:
Every Cloud I have encountered, whether it be a WH gas site, or a WH sleeper site with clouds, has the detrimental effects described previously.

Windows 10 Pro, 64 bit
Intel core i7-2600 @3.40 GHz
16GB RAM
AMD Radeon HD 5700 series


at this point i have just set my graphics to "******" in order to be able to function normally in the game. Before the patch, everything was set to max with zero issues.

I'm not sure what you guys did to "improve" cloud rendering, but you went the other way with the end result.


Please take the time to bug report when this happens, so CCP gets your setup. It's obvious for me, that this is a technical issue. But according to CCP Darwin the problem is currently assigned to the content / artist team in order to tweak specific sites only.


No.

"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings.

I will not waste another minute of my time with regard to this issue.

1 post, and this response is already wasted time I will never get back. I reported the issue. I'm done.
Thor Eljer
Guns N'Ore
Requiem Eternal
#111 - 2016-08-23 01:03:18 UTC
Bit late but here are my system specs for the clever people (devs)

Motherboard: Asus Maximums VII hero
CPU: Intel 4790k stock
RAM: 16GB DDR3
Graphics: AMD R9 295x2
Sound card: Creative Soundblaster Z
OS: Windows 7

I should also mention that I just tested the workaround and it works. However it's worth noting that nothing has changed settings wise in windows (that I know of) since the update and it seems to be Eve related. I would be happy to try some other ideas via email or even arrange a Skype call for troubleshooting. I shall find out tomorrow (later today as it's 0202 local time) if it's fixed sound with the other clients running.

Kind Regards

Thor

Personal Twitter: @thor_eljer

Corp Twitter: @AsteroidCentral

Corp Facebook: www.facebook.com/asteroidcentral

Triatan Aldent
Space Fellowship
#112 - 2016-08-23 07:58:53 UTC  |  Edited by: Triatan Aldent
Clear the check box 'Allow applications to take exclusive control of this device' in Windows settings solved sound issue for me:
Right-click the speaker icon in the notification area -> Playback Devices -> ASUS device -> Properties -> Advanced.
MB: ASUS Rampage IV Formula
CPU: i7-3930K
RAM: 16GB DDR3
SOUND: ASUS Xonar Essence STX
OS: Windows 7 x64
Drazz Caylen
Team-Pyro Industries
#113 - 2016-08-23 16:05:43 UTC
Klepto Giggio wrote:
No.
"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings.
I will not waste another minute of my time with regard to this issue.
1 post, and this response is already wasted time I will never get back. I reported the issue. I'm done.
The time it took you to write two posts would have been more than sufficient to submit a bug report and add the DXdiag file to it, which gives much more detailed information about your hardware configuration than the few things you just mentioned.

Speaking of which, will there be an actual fix for the sound thing or will the current "workaround" remain the only solution from here on? Because all things considered, this has nothing to do with our configurations but how EVE is handling sound, since that's the only thing that changed.
Klepto Giggio
Aliastra
Gallente Federation
#114 - 2016-08-23 22:25:34 UTC
Drazz Caylen wrote:
Because all things considered, this has nothing to do with our configurations but how EVE is handling clouds, since that's the only thing that changed.


Ironic.


CCP Darwin
C C P
C C P Alliance
#115 - 2016-08-24 11:10:49 UTC
Tipa Riot wrote:
This is really an issue, as I'm PvPing often in sites/anomalies, which forces me to emergency switch to low shaders to be able to fight (effects off requires a session change). It was not an issue before the patch (means performance loss didn't impact the play).

I've verified that turning off the "effects" switch will also inhibit cloud rendering without turning down shader quality. After turning off the switch, you'll need a session change (warping, docking, jumping) for it to take effect.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

CCP Darwin
C C P
C C P Alliance
#116 - 2016-08-24 11:14:52 UTC
Klepto Giggio wrote:
"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings.

Unfortunately, it's not enough information, because we need to know the specific hardware and software configuration of the machine that's experiencing the problem to be able to reproduce it.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Drazz Caylen
Team-Pyro Industries
#117 - 2016-08-24 15:49:30 UTC
Klepto Giggio wrote:
Ironic.
How is that ironic? The sound thing was/is specific and mostly related to people running dedicated sound cards, ASUS apparently in the majority of it, but as reported other dedicated sound cards are affected as well. But certainly not all of them. If it was every single dedicated sound card, I'm positive we would have seen MUCH more people posting here, and the issue being much faster resolved too.

The possible argument of "people not using dedicated sound cards much" is not going to cut it because
a) those people who play eve online with a fairly old machine likely already busted their onboard sound long ago and moved to a dedicated one, especially when some people get the idea that the sound card is going to unload stress from their CPU (which is only partially valid). Just because of that, I'm sure people have put in a dedicated sound card just because they could.
b) Considering the eve online population, I'm fairly positive that there are more tech savvy playing eve than not, which also caters to some enthusiasts of all sorts. This ranges from the audiophile (and audiofool) area over people saying "I want everything dedicated in my rig, because yes" up to people who like to use separate inputs and outputs for their devices (aka using one soundcard hooked to speakers for game sound while the other uses some earhook headset for VoIP. Let's not talk about people having some external hardware for their streaming setup, or for people who do music production.

Those are just assumptions though. Only CCP statistics showing what percentage of the player base uses a dedicated sound card (or has one installed - which are two different things) and showing how many of them are ASUS / affected cards would make any of that point valid. My main notion remains; if this was a more widespread problem, we'd be on page 60, not 6.

Back to the clouds ; If EVERY single machine or a vast majority would be affected, then
a) we would see a LOT more complaints
b) It would likely never passed QA. I'm not convinced that every single QA person and every single CCP Dev uses the exact same rig at work. I could also think such a problem would have been pointed out on sisi. It's not like CCP ignores every single thing posted on sisi feedback on purpose contrary to popular belief, before you bring up that point.

So again it makes sense to gather specific bug reports (with dxdiag info among other things) through an interface with a team that is hired to do nothing but sit there and go through bugs. The forums aren't the right place for that. Sure, double is better (even triple, if you want to count reddit, quadruple if you want to count twitter / facebook) but it's always important to start where it's the most useful and the most reasonable.

So yes of course you can replace my "sound" with "clouds" as you so wittily did, but it doesn't change the fact that both don't affect the majority of players. Else this topic would already be bloating to dozens of pages. It doesn't matter if every cloud affects you. If you want them to fix it faster, you can do one of two things: provide them with every possible hardware configuration to test or (more reasonable) file a bug report so they get the specific things. Only then can they pinpoint common culprits and see what happens with that.

By the way, you said you were done ;) Ironic you still posted.
Jared Tobin
Bloodstone Industries
B.S.I.
#118 - 2016-08-24 21:17:07 UTC
Drazz Caylen wrote:
Jared Tobin wrote:
This did nothing to solve my audio problem, since I'm set running (and always have run) everything at 44.1kHz.

Does that mean you cannot switch to a higher sample rate even if you want to?

I'm still wondering what it actually means on the CCP side that the Asus card is trying to run at a sample rate not supported by eve. So which sample rates ARE supported by eve, since I haven't found a sample rate that eve would refuse to output sound. It just kills everything else. So while I appreciate all the efforts, from an explanatory and logical point of view, it doesn't make sense.

An interesting development:

IN REGARDS TO BUG REPORT #EBR-90908:

August 24, 2016:
After the most recent patch:

IF I have any programs that are utilizing sound (such as itunes or any sound streaming page in Firefox) on my Windows 7 Pro 64bit platform, which communicates with my M-Audio ProFire 610 studio unit (connected via IEEE 1394 Bus), and I dare load up the EVE Launcher, my computer crashes with fatal errors, forcing me to load up and then "properly shutdown" and then load up again...

This is becoming insane. And no, I cannot switch to 48 kHz sound when all my usual standard programs use the native 44.1 kHz, effectively locking my device into that mode.

What's more interesting is, when EVE is playing, my M-Audio device says EVE locks itself into 44.1 kHz audio. So.... it even knows it should (or could) be operating at that frequency - because changing it to 48 only gets forced back to 44.1 by EVE's Launcher ITSELF!

A mode which, one would think CCP need not be reminded, has always handled and processed sound for every EVE version I've ever used since signing up during "Trinity" in February 2008 while using the M-Audio ProFire 610 at 44.1 kHz.

This is not a sound card or sound adapter issue. This is an EVE-only issue which can cripple the functionality of the rest of my computer's stability when audio of anything is involved.

I cannot continue playing in silence, or a half immersed experience if this isn't resolved soon. I've been thanked and encouraged for extended patience, but as we are now into the third week, I am seriously questioning my lost time/interest spent in Eve on the accounts I own that have been unable to fully be used during this bug. A bug which a DEV mentioned a page or two back was a problem they are aware of and are trying to solve "without major rollback options"...

So if there is a possible solution that exists (even if it involved going back a little) but your company is trying to avoid only as a last resort solution... I recommend CCP seriously looks into it.

It admits that functionality would never and should never have been affected by the posted changes of minimum requirements nor the changes of the last major upgrade when this auido bug reared its ugly head.

Again, my "non-Asus" specifications:
Operating System: Windows 7 Professional, SP1 (64-bit)
Motherboard : MSI MS-7374
Processor: AMD Phenom II X2 545 Processor (3.00 GHz)
Video card : NVIDIA GeForce GTX 650 (4096 MB, Dedicated 2048 MB GDDR5)
DirectX: 11.0
Soundcard: NONE!
Sound: M-Audio ProFire 610 studio unit connected via IEEE 1394 Bus
M-Audio Driver version: 5.10.0.5084 (most current for Win7Pro64)
...functioning at 44.1kHz
Klepto Giggio
Aliastra
Gallente Federation
#119 - 2016-08-24 21:35:25 UTC
CCP Darwin wrote:
Klepto Giggio wrote:
"Every cloud " should be sufficient information. If they fix it, fine. If they don't, the workaround is to lower settings.

Unfortunately, it's not enough information, because we need to know the specific hardware and software configuration of the machine that's experiencing the problem to be able to reproduce it.


You have the code with regard to clouds, and sound, when both worked perfectly before the patch.

This is all the information you need. Simply apply it, and put things back the way they were, then leave it alone.





Nuan Dualis
Center for Advanced Studies
Gallente Federation
#120 - 2016-08-25 10:10:37 UTC
I am unable to log in the game. My sub is active. Tried over and over for hours now. Was working fine a few hours ago. I cannot access the game. It logs in then says socket closed.