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Tickets

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Yoshijin
Om Amideva Hrih
HYPE-TRAIN
#1 - 2016-07-14 11:31:41 UTC
Sorry if this is not the correct section, but noticed that I opened a ticket on Sunday and it hasnt been looked at. Last time I opened a support ticket, CCP was fairly quickly in ready and addressing my concerns.

Is there a big backlog?
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#2 - 2016-07-14 11:50:15 UTC
Depends a lot on what the ticket is about

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter
Sequester Risalo
Significant Others
#3 - 2016-07-14 11:52:53 UTC
The GMs are busy scanning the forums looking for service complaints so they may priorize.
Doc Fury
Furious Enterprises
#4 - 2016-07-14 13:05:37 UTC
Yoshijin wrote:


Is there a big backlog?


Only on days that end in "y".

☼

There's a million angry citizens looking down their tubes..at me.
Shallanna Yassavi
qwertz corp
#5 - 2016-07-14 13:09:53 UTC
Don't hit the fire hydrant next time. If you hit a beehive instead, nobody will want to get close enough to give you a ticket.

A signature :o
Memphis Baas
#6 - 2016-07-14 13:32:46 UTC  |  Edited by: Memphis Baas
The average wait time on tickets is about 1 week, and CCP doesn't update the ticket just to tell you that they received it, like other games do. If you've created the ticket and it has a ticket number, then they received it. When they get to it, they will typically resolve the matter in an efficient way; EVE has pretty good ticket responses, and they're competent at resolving issues. You just have to be patient.

They try to prioritize stuck, harassment, or billing tickets, so you may see a 1-3 day response time on those issues. But otherwise it's about a week, maybe even 2 weeks, if they have to check the server logs thoroughly before they reimburse you ships, items, or ISK. They have 50,000 players petitioning almost daily for ships they lost in combat, or items they lost to scams, etc.; it's pretty busy.
Mortlake
Republic Military School
#7 - 2016-07-14 13:34:23 UTC
Priority is given dependent on the nature of the ticket. As with all support systems there are peaks and troughs in demand.

Sometimes you hit the bar and sometimes the bar hits you...
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#8 - 2016-07-14 15:50:13 UTC
See messages above, locked for redundancy.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.