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Changes to OS Minimum Requirements

First post
Author
Brokk Witgenstein
Sebiestor Tribe
Minmatar Republic
#181 - 2016-06-14 12:33:09 UTC
Try running a Win7 virtual machine under XP? Lol
CCP Explorer
C C P
C C P Alliance
#182 - 2016-06-14 15:14:20 UTC
Drazz Caylen wrote:
Fair enough, as far as official statements go.

You still said there would be ways to update Windows XP, albeit unsupported.
I never said that. I said "you would have to be able to patch using some other (not supported) mechanism than the new launcher". I never said any such possibilities existed to my knowledge.

Drazz Caylen wrote:
Translated this means you can't give an official response because you're likely bound by the company to not give any further details. It's understandable. All that is left now is for the community to figure out a way for windows XP after the 30th to continue patching. Unfortunate for the playerbase that you can't give a list of CLEARLY UNSUPPORTED possibilities to continue patching. My best bet remains manual file overwrites or something the like.
This is the official response. We are sunsetting Windows XP support and the reason I can't give you "a list of CLEARLY UNSUPPORTED possibilities to continue patching" is that I don't know of any.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer

Drazz Caylen
Team-Pyro Industries
#183 - 2016-06-14 18:58:31 UTC
I see. Guess that was a misconception on my end (non native english speaker here) as I originally understood it as "well there are ways, but we don't support them."
Thank you for keeping up with the answers.

Brokk Witgenstein wrote:
Try running a Win7 virtual machine under XP?
Good jolly gee yonder, I'd be curious if there is a way to do that.
Alexa Machavela
KarmaFleet
Goonswarm Federation
#184 - 2016-06-15 23:35:07 UTC  |  Edited by: Alexa Machavela
I've installed the new launcher, copied my profile over, and logged in, as per the video. So far, soo good. Then I clicked on the 'Play' button, and absolutely nothing happened. I can still get on the server with my old launcher, but the new one, pretty as it may be, seems relatively useless.

Has anyone else had this issue? I'd like to know if there's some easy way to fix it (ie, if there's something in the UI that I missed clicking before clicking on 'Play') or if I should put in a bug report.



Update: I continued trying to use the new launcher to get into game, and it finally worked. Apparently, it just wanted to put up a good fight before giving in and letting me play.

So long, and thanks for all the isk.

PAPULA
Some Assembly Required.
#185 - 2016-06-16 16:54:41 UTC
I am only using launcher to update eve.
For playing eve i am using bin\exefile.exe because it's the fastest way to run eve.

Cool
Darth Behelzebhu
Lair of Demons
#186 - 2016-06-18 08:50:44 UTC
I'm Running Vista 64.
Downloaded the new launcher a week ago, works PERFECTLY fine, seeing this thread apparently with far less issues than Win7. Just installed it, copied the profiles; got my overview, settings, all the same and running smooth.

So if the new launcher works with Vista, we can still play EVE on it right?

Hope so, as i just can't justify at the moment to buy a new PC just to play EVE (basically only thing i use it for).

Now directX11 is another issue; as my PC is just not compatible, hope we still have some time before directx9 goes down
Brokk Witgenstein
Sebiestor Tribe
Minmatar Republic
#187 - 2016-06-18 14:22:54 UTC
By God they have to! I can't keep turning the graphics options lower till they hit rock bottom and then have to upgrade to a driver with more advanced features. To render what exactly? Advanced potato mode? Blink
Dinkler Aurilen
Caldari Provisions
Caldari State
#188 - 2016-06-18 17:00:27 UTC  |  Edited by: Dinkler Aurilen
Serene Atruin wrote:
I'm at a loss of how I'm going to play considering the only launcher that works for me is the old one.
I can only say that a clean installation of eve online posed no problems on my end with the new launcher. I could trace and troubleshoot some issues of others in migrating settings and some shenanigans Eve pulls in system folders and registry edits when you switched from old to new system. If it isn't enough to wipe all of eve from your drives including everything in "user\AppData\Local\CCP\EVE" after you backed up the settings in there elsewhere, you might want to look into remnants in the registry pointing to legacy files. Your logs and screenshots will be unaffected as those are in "user\my documents"
When you reinstalled windows, did you make sure to wipe the drive before you attempted to install windows or did you install it in a different partition altogether? because sometimes the OS installer tries to be smart and grab things already existing on the platter.


When I reinstalled Windows, I formatted the drive and started completely fresh. When I reinstalled Eve, I downloaded everything new. That includes the long, annoying task of redoing window placements, etc. I still have problems with the new launcher.

[edit to modify where the end quote occurred - I had mistakenly placed the end of the quote before the actual end, and that made my response confusing.]
Violent CEO
Violent Femmes
#189 - 2016-06-20 13:48:24 UTC
Violent CEO wrote:
So my graphic card only supports up to DX 10.1, does that mean that in the future I wo't be able to play the game? Even tho I have windows 10 installed?


still waiting on answer
CCP Darwin
C C P
C C P Alliance
#190 - 2016-06-21 00:26:47 UTC
Violent CEO wrote:
Violent CEO wrote:
So my graphic card only supports up to DX 10.1, does that mean that in the future I wo't be able to play the game? Even tho I have windows 10 installed?


still waiting on answer

When DX9 is eventually deprecated, you will most likely* need a DX11-capable graphics card, regardless of your Windows version. Fortunately, such graphics cards are available for tens of dollars (or your local equivalent) today.

* "Most likely" because at this time we have not worked out specifics of such a move or how our client would behave with particular hardware that doesn't meet our future system requirements.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Violent CEO
Violent Femmes
#191 - 2016-06-21 08:20:52 UTC
CCP Darwin wrote:
Violent CEO wrote:
Violent CEO wrote:
So my graphic card only supports up to DX 10.1, does that mean that in the future I wo't be able to play the game? Even tho I have windows 10 installed?


still waiting on answer

When DX9 is eventually deprecated, you will most likely* need a DX11-capable graphics card, regardless of your Windows version. Fortunately, such graphics cards are available for tens of dollars (or your local equivalent) today.

* "Most likely" because at this time we have not worked out specifics of such a move or how our client would behave with particular hardware that doesn't meet our future system requirements.


The problem here is I play on a laptop. And I'm sure a lot of others are in my situation. In order to continue playing the game, the investment we would have to do would be substantial. Either buy a new laptop or a PC, which imo is too big of an investment to play one game.

It would be nice that an option was in place for people with lower end pc's to still be able to play the game but not completely overhaul everything.
CCP Darwin
C C P
C C P Alliance
#192 - 2016-06-21 14:09:51 UTC
Violent CEO wrote:
The problem here is I play on a laptop.

I don't have any information to share about when DX9 would possibly be deprecated, or whether the game would continue to work on such machines after that point for a time. We just don't have answers to these questions yet.

I will point out that one reason we're communicating that this change is upcoming is so that people who may be running on hardware that may not work in the future have ample notice that this may be an issue. Even if replacing your laptop right now is not feasible, hopefully the advance notice can give you some time to consider what options you might have available in the future.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Steintz
Life By Proxy
#193 - 2016-06-21 20:16:12 UTC
Alexa Machavela wrote:
I've installed the new launcher, copied my profile over, and logged in, as per the video. So far, soo good. Then I clicked on the 'Play' button, and absolutely nothing happened. I can still get on the server with my old launcher, but the new one, pretty as it may be, seems relatively useless.

Has anyone else had this issue? I'd like to know if there's some easy way to fix it (ie, if there's something in the UI that I missed clicking before clicking on 'Play') or if I should put in a bug report.

y.


I have the same problem ....
Tairon Usaro
ZERO T0LERANCE
RAZOR Alliance
#194 - 2016-06-21 21:35:43 UTC
mybe a stupid question. When you download the new launcher you are asked where to install EVE.
I put in my former EVE folder and then a warning pops up. Can I ignore this warning? Or am I really expected use a blank folder and download the full client i.e. 3.something Gig ??
Ren Kavik
Freyja Syndicate
The Bastion
#195 - 2016-06-22 17:52:10 UTC
Is ccp looking into improving multi account performance?
The only way i can run multiple accounts without a ton of lag is with DX9 and graphics on the lowest settings.
Otherwise id have to unsub however many accounts i cant run anymore.

Just throwing it out there but...
If direct X11 doesnt improve performance then maybe keep DX9 until that goal has been achieved.

Much appreciated :)
CCP Darwin
C C P
C C P Alliance
#196 - 2016-06-23 00:37:15 UTC  |  Edited by: CCP Darwin
Ren Kavik wrote:
Is ccp looking into improving multi account performance?
The only way i can run multiple accounts without a ton of lag is with DX9 and graphics on the lowest settings.
Otherwise id have to unsub however many accounts i cant run anymore.

Just throwing it out there but...
If direct X11 doesnt improve performance then maybe keep DX9 until that goal has been achieved.

Much appreciated :)

DX11 should improve frame rate performance by about 5% over DX9, and otherwise there should be no performance hit (other than possibly in scenes where certain effects would be completely disabled due to DX9, and I don't think we do that too much right now.)

As for multiple account performance, can you give specifics about what kind of system you're running on (CPU, RAM, GPU), whether you're in fullscreen, fullscreen windowed, or windowed mode, how large your monitor is, and how you arrange your windows? And how many clients are you running?

In my experience, running multiple minimized clients and using Alt-Tab to switch between them should be pretty hard to distinguish from running a single client until you're running out of memory or disk space. If that's not the case, you should submit a bug report explaining all those details I mentioned, preferably from within client using the F12 menu -> Report Bug button.

Edit: If you're taking screenshots for a bug report, I recommend pressing ctrl-F to bring up the FPS window in each client and include the window in your screenshot, so we can see what your FPS performance looks like as you add clients.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Sul Glass
Fat Dragon Mining Co.
Darwinism.
#197 - 2016-06-29 07:17:46 UTC
Is this still going ahead?

I ask because a lot of my corp / alliance are have all sorts of problems with the new launcher.

Can we not push the date back an month or 12 so the bugs can be ironed out before you force us all into overview , non-launch, lost char info Hell.

Please.

I am Dreading having to do this.

Sul
CCP Darwin
C C P
C C P Alliance
#198 - 2016-06-29 15:03:39 UTC
Sul Glass wrote:
I ask because a lot of my corp / alliance are have all sorts of problems with the new launcher.


If they're willing to take the time, it would be greatly helpful if they could bug report any issues they experience.

Here's the Eve bug reporting web page.

Here's a document explaining how to find launcher logs.

You can also get to the logs by choosing Show in Explorer > Launcher Logs (or "Show in Finder" on the Mac.)

If they can explain exactly what happened, preferably including screen shots if they help, and include their latest launcher logs, that would be the best way to submit a bug.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Amak Boma
Dragon Factory
#199 - 2016-06-30 12:15:03 UTC
as vista player, will i be able to still launch game or launcher will say something like this "sorry o your system is obsolete and outdated and game no longer supported for this system" ?

how exacly will look end of support, if launcher gets borked we wont get any help to repair stuff?
can you explain from technical side?
CCP Explorer
C C P
C C P Alliance
#200 - 2016-06-30 13:47:31 UTC  |  Edited by: CCP Explorer
Amak Boma wrote:
as vista player, will i be able to still launch game or launcher will say something like this "sorry o your system is obsolete and outdated and game no longer supported for this system" ?

how exacly will look end of support, if launcher gets borked we wont get any help to repair stuff?
can you explain from technical side?
  • Windows XP: Until we make changes on the backend system that the old Launcher relies on then you will be able to use and launch the game. When we make those changes, later this summer or early fall, then you won't be able to continue using the old Launcher and the new Launcher doesn't work on Windows XP.
  • Windows Vista: You will be able to use the new Launcher on Windows Vista and the launcher and the game client will continue to work until we make changes (none are currently planned) that are incompatible.

To summarise, we are not checking and blocking these older operating systems but we are using functionality that is only available in Windows Vista and later (for now, at some point in the future we will rely on Windows 7 and later).

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer