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My support ticket.

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Author
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Pak Narhoo
Splinter Foundation
#1 - 2016-06-11 09:18:34 UTC

Was answered today, during the *weekend* within 15 minutes. Shocked

*\o/*

This probably gets locked for being "redundant" but I thought to it was worth to mention as it may look from the outside = this forum, that EVE online support is dreadful while it's anything but that.


So cheers to the hard working GM people, keep up the good work! <3
Eternus8lux8lucis
Guardians of the Gate
RAZOR Alliance
#2 - 2016-06-11 09:53:35 UTC
What?!?! I came in expecting whining and OMG teenage girl drama, flopping on the floor and holding breath turning blue!!Shocked This thread doesnt deliver!! I give it two thumbs down!! Zero drama llamas!!Lol




Real Deal answer: CCP has been GREAT about support tickets and most people are impatient morons if you ask me in regards to support tickets. CCP isnt clairvoyant but they are great about response times. In 13 years of gaming with these "con artists" that have sucked my life away against my will... lol I have never seen faster responses. And thats having an ex that was a GM for other games and listening to her complain and ***** as shes was working and telling me about stupid tickets.

So as I have said privately to CCP. I shall say publicly. Well done. Cuz we are some primo a******s when it comes to being underhanded. Twisted

Have you heard anything I've said?

You said it's all circling the drain, the whole universe. Right?

That's right.

Had to end sometime.
March rabbit
Aliastra
Gallente Federation
#3 - 2016-06-11 11:01:39 UTC
Eternus8lux8lucis wrote:
Real Deal answer: CCP has been GREAT about support tickets and most people are impatient morons if you ask me in regards to support tickets.

mandatory: U WRONG! Twisted
my previous ticket was there for 24 days, last one stayed open for 5 days after i solved my problem by myself (just wanted to see how long it will take GMs to take a look). That's 1.5 last months.

For someone such time periods are Ok, for some - not. But telling that people are 'impatient morons'.... well.... Cool

The Mittani: "the inappropriate drunked joke"
Lan Wang
Federal Navy Academy
Gallente Federation
#4 - 2016-06-11 11:06:00 UTC
one of my tickets took a while, they said sorry and gave me some free gametime. not all heroes wear capes Big smile

Domination Nephilim - Angel Cartel

Calm down miner. As you pointed out, people think they can get away with stuff they would not in rl... Like for example illegal mining... - Ima Wreckyou*
March rabbit
Aliastra
Gallente Federation
#5 - 2016-06-11 11:11:21 UTC
Lan Wang wrote:
one of my tickets took a while, they said sorry and gave me some free gametime. not all heroes wear capes Big smile

yeah, but thread needed to continue Twisted

The Mittani: "the inappropriate drunked joke"
Linus Gorp
Ministry of Propaganda and Morale
#6 - 2016-06-11 12:25:15 UTC
http://i.imgur.com/gb6SjSq.gif

When you don't know the difference between there, their, and they're, you come across as being so uneducated that your viewpoint can be safely dismissed. The literate is unlikely to learn much from the illiterate.
Neadayan Drakhon
Heuristic Industrial And Development
AddictClan
#7 - 2016-06-11 19:19:02 UTC  |  Edited by: Neadayan Drakhon
I've never had a ticket take less than a week (and this was for billing issues); and I had one take nearly 40 days (for a first response).

Granted that 40-day ticket would not have been high priority in anyone's book, but that's still a long wait.

Lucky you.

Maybe CCP finally hired some more GM's to help with the absurdly long ticket wait times.

If they have indeed gotten this quick on answering tickets then indeed, "keep up the good work" :)
Unconspicous Alt
Science and Trade Institute
Caldari State
#8 - 2016-06-11 20:31:32 UTC
I do not mind when tickets take time. I understand that. However when the answer is "bumping does not happen in this game" and then the ticket is closed without my consent, i wonder if some of those GMs even know how this game really works, let alone bother to read the petitions or - worse - investigate.
Captain Dingles
Perkone
Caldari State
#9 - 2016-06-11 20:45:49 UTC
They took like 2 months to get to mine but it was my mistake. I had used a skill injector without reading about how it works. So high me decided to put a ticket in asking them if they could roll it back. I was not used to the way things are done around here yet. When they did answer me they told me to gfms but that they were giving me 20 free days fer taking so long to reply. I say take yer time ccp dudes. ;)
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#10 - 2016-06-11 23:06:05 UTC
Quote:
17. Redundant and re-posted threads will be locked.

As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss. If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost. Please keep discussions regarding a topic to a single thread.


Since we lock the bad we must so lock the good.

CCP is aware of the ticket times. They are also not happy with it.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.