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PSA thing: there is no double Aurum bonus deal, evidently.

Author
Jennifer Maxwell
Crimson Serpent Syndicate
#1 - 2016-05-04 22:36:54 UTC
I forgot how much Aurum you got per purchase, and was thinking about getting some for the cap ship skin sale. Right on the page, I see an add for "Double Aurum Bonus", implying at least to me that this offer was going on, and that it wasn't just a placeholder or ad for something that's already gone by.

I wasn't going to purhcase any in the first place, but assumed (I know, my fault entirely) that the deal in the picture was legit. So I bought the $50 option for a total of what was advertised as 12,500. Surprise surprise, I didn't get the extra Aurum.

So yeah. If you're thinking about buying, make sure you know what you're buying and don't impulse buy while you're half way out the door to work just because you see a false ad.
Tau Cabalander
Retirement Retreat
Working Stiffs
#2 - 2016-05-04 22:50:40 UTC
... so you filed a billing petition, and got the full amount of aurum, right?
Jennifer Maxwell
Crimson Serpent Syndicate
#3 - 2016-05-04 22:53:45 UTC
Tau Cabalander wrote:
... so you filed a billing petition, and got the full amount of aurum, right?

I just logged on. I'll give it a shot, but since I made the assumption, I don't exactly feel entitled to it. I'm the one at fault here for not verifying if there was a deal or not. I'd like to think I'm an honest person...
Sustrai Aditua
Intandofisa
#4 - 2016-05-05 00:33:31 UTC  |  Edited by: Sustrai Aditua
Not to put too fine a point on it, the subject line of your thread is rather accusatory for a situation into which you (later) admit you really haven't looked. In my book, that sort of going off half-cocked and making inflammatory statements about something someone has but scant understanding could qualify as being "dishonest". Rather than think of oneself as honest, it's probably better to go ahead and be honest. It may be more demanding, but I hear it's worth it in the end.

If we get chased by zombies, I'm tripping you.

Jennifer Maxwell
Crimson Serpent Syndicate
#5 - 2016-05-05 00:51:13 UTC
Sustrai Aditua wrote:
Not to put too fine a point on it, the subject line of your thread is rather accusatory for a situation into which you (later) admit you really haven't looked. In my book, that sort of going off half-cocked and making inflammatory statements about something someone has but scant understanding could qualify as being "dishonest". Rather than think of oneself as honest, it's probably better to go ahead and be honest. It may be more demanding, but I hear it's worth it in the end.

One could also argue that running an ad on a purhcasing page that offers a deal that is no longer in effect, that has no end-date, and that has no indication that it's not currently in effect, is also dishonest.

Am I annoyed by the false advertising? Yes. But I accept that it was my responsibility as a consumer to verify what I am buying before I buy it. If CCP sees fit to give me the AUR considering the circumstances, that's their decision. But I'm not going to ask for it, because in the end I take responsibility for my actions.

And I'm not going to stop buying from CCP over this incident, because I realize that mistakes happen in businesses and they've built up more than enough good will with me that I've got no problem overlooking this.

I posted this PSA to inform people, not as an underhanded way to get back at CCP, or whatever you think I'm doing.
Benny Ohu
Chaotic Tranquility
#6 - 2016-05-05 01:24:58 UTC
this consumer responsibility stuff is bull, if it's a ccp ad it's a ccp guarantee
DeMichael Crimson
Republic University
Minmatar Republic
#7 - 2016-05-05 02:39:36 UTC  |  Edited by: DeMichael Crimson
https://secure.eveonline.com/AurStore/

This must be the Aurum Double Deal you're talking about. I don't see an expiration date and since the ad is still up and running the offer should still be good.

The Regular Sale :

$9.99 = 1800 Aur + 200 free = 2,000 Aur total

$24.99 = 4500 Aur + 650 free = 5,150 Aur total

$49.99 = 9000 Aur + 1,750 free = 10,750 Aur total

$99.99 = 18000 Aur + 5,000 free = 23,000 Aur total


The Double Deal offer applies to the free Aurum that's included with the regular sale.

The Double Deal :

$9.99 = 1800 Aur + 400 free = 2,200 Aur total

$24.99 = 4500 Aur + 1,300 free = 5,800 Aur total

$49.99 = 9000 Aur + 3,500 free = 12,500 Aur total

$99.99 = 18000 Aur + 10,000 free = 28,000 Aur total


So for $50.00 you should have a total of 12,500 Aur credited to your account. If not then submit a Support Ticket asap.



DMC
Josef Djugashvilis
#8 - 2016-05-05 02:46:18 UTC
The best deal with Arum is not to buy it.

This is not a signature.

Sustrai Aditua
Intandofisa
#9 - 2016-05-05 06:30:04 UTC
Jennifer Maxwell wrote:
Sustrai Aditua wrote:
Not to put too fine a point on it, the subject line of your thread is rather accusatory for a situation into which you (later) admit you really haven't looked. In my book, that sort of going off half-cocked and making inflammatory statements about something someone has but scant understanding could qualify as being "dishonest". Rather than think of oneself as honest, it's probably better to go ahead and be honest. It may be more demanding, but I hear it's worth it in the end.

One could also argue that running an ad on a purhcasing page that offers a deal that is no longer in effect, that has no end-date, and that has no indication that it's not currently in effect, is also dishonest.

Am I annoyed by the false advertising? Yes. But I accept that it was my responsibility as a consumer to verify what I am buying before I buy it. If CCP sees fit to give me the AUR considering the circumstances, that's their decision. But I'm not going to ask for it, because in the end I take responsibility for my actions.

And I'm not going to stop buying from CCP over this incident, because I realize that mistakes happen in businesses and they've built up more than enough good will with me that I've got no problem overlooking this.

I posted this PSA to inform people, not as an underhanded way to get back at CCP, or whatever you think I'm doing.
The big however to all this is (HOWEVER), your post and refutations are factually inaccurate and misleading, so it's not a public service, or player service announcement (choose your P).

If we get chased by zombies, I'm tripping you.

Col Arran
Doomheim
#10 - 2016-05-05 06:42:06 UTC
Sustrai Aditua wrote:
Jennifer Maxwell wrote:
Sustrai Aditua wrote:
Not to put too fine a point on it, the subject line of your thread is rather accusatory for a situation into which you (later) admit you really haven't looked. In my book, that sort of going off half-cocked and making inflammatory statements about something someone has but scant understanding could qualify as being "dishonest". Rather than think of oneself as honest, it's probably better to go ahead and be honest. It may be more demanding, but I hear it's worth it in the end.

One could also argue that running an ad on a purhcasing page that offers a deal that is no longer in effect, that has no end-date, and that has no indication that it's not currently in effect, is also dishonest.

Am I annoyed by the false advertising? Yes. But I accept that it was my responsibility as a consumer to verify what I am buying before I buy it. If CCP sees fit to give me the AUR considering the circumstances, that's their decision. But I'm not going to ask for it, because in the end I take responsibility for my actions.

And I'm not going to stop buying from CCP over this incident, because I realize that mistakes happen in businesses and they've built up more than enough good will with me that I've got no problem overlooking this.

I posted this PSA to inform people, not as an underhanded way to get back at CCP, or whatever you think I'm doing.

The big however to all this is (HOWEVER), your post and refutations are factually inaccurate and misleading, so it's not a public service, or player service announcement (choose your P).


This is what the Aurum page shows

http://i.imgur.com/8dllq5X.png

It clearly states double bonus meaning that instead of getting 10,750 you should be getting 12,500.

I'd say that's pretty clear as day wouldn't you?