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EVE New Citizens Q&A

 
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Skill Que Stuck / Frozen
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Valentin Ivanov
Perkone
Caldari State
#1 - 2016-04-30 21:54:51 UTC
Greetings,

I was just wondering if anyone has seen this issue, bug and/or glitch before?

Basically, whenever, I try to add or remove a skill form que it will work fine, but it will not allow me to press "apply" and even when I do the skill que does not start up. This is the only character I have on the account and I have tried many things, such as removing all skills from que, re-downloading EVE, logging off, restarting my computer and can't seem to find any information on it while searching the forums, also when I close my skill que the first time I open it since I logged in and want to open it again, it will not open even if I press the skills square on the neocoms menu on the left, even though it shows like it is open or minimized, is this a known bug or glitch this patch? Will I get compensated for my skill points?

Thanks for all the help, in advance!

- Valentin Ivanov
DeMichael Crimson
Republic University
Minmatar Republic
#2 - 2016-05-01 00:10:14 UTC
Ouch, definitely a major problem. Sorry to hear about that.

I suggest you submit a Support Ticket asap and let CCP figure out it out.

Hope it get's fixed quickly.



DMC

'The Plan' | California Eve Players | Proposal - The Endless Battle
ergherhdfgh
Imperial Academy
Amarr Empire
#3 - 2016-05-01 01:06:00 UTC
you do not need your queue open to queue skills. Go into the character sheet and right click on the skills and select "add to queue".

Even if that works though, I'd still file a ticket on it.

Want to talk? Join Cara's channel in game: House Forelli
ergherhdfgh
Imperial Academy
Amarr Empire
#4 - 2016-05-01 01:09:14 UTC
Just noticed that you are a 2008 character posting a question that likely belongs in Issues, Workarounds in the NC Q&A.

Want to talk? Join Cara's channel in game: House Forelli
Valentin Ivanov
Perkone
Caldari State
#5 - 2016-05-01 02:10:34 UTC
DeMichael Crimson wrote:
Ouch, definitely a major problem. Sorry to hear about that.

I suggest you submit a Support Ticket asap and let CCP figure out it out.

Hope it get's fixed quickly.



DMC


I went ahead and submitted a ticket it has been just shy of 72 hours and still no response.
Valentin Ivanov
Perkone
Caldari State
#6 - 2016-05-01 02:11:20 UTC
ergherhdfgh wrote:
Just noticed that you are a 2008 character posting a question that likely belongs in Issues, Workarounds in the NC Q&A.


I thought if I would of put it in there, no one would of responded.
ergherhdfgh
Imperial Academy
Amarr Empire
#7 - 2016-05-01 03:19:23 UTC
are you able to right click on the skill in the character sheet and add them?

Also I would not worry too much about it. If there is some type of bug ( which is sounds like there is ) then CCP will refund you the skill points that you missed.

Also have you tried clearing your cache?

Want to talk? Join Cara's channel in game: House Forelli
DeMichael Crimson
Republic University
Minmatar Republic
#8 - 2016-05-01 03:30:27 UTC
ergherhdfgh wrote:


Also have you tried clearing your cache?

Yeah, that usually solves minor bugs and it's always a good idea to do that right after a new game patch / release.

Esc menu, 'Reset Settings' tab, clear all cache files.



DMC

'The Plan' | California Eve Players | Proposal - The Endless Battle
Valentin Ivanov
Perkone
Caldari State
#9 - 2016-05-01 13:28:24 UTC
DeMichael Crimson wrote:
ergherhdfgh wrote:


Also have you tried clearing your cache?

Yeah, that usually solves minor bugs and it's always a good idea to do that right after a new game patch / release.

Esc menu, 'Reset Settings' tab, clear all cache files.



DMC


I will try that now. Thank you!
Valentin Ivanov
Perkone
Caldari State
#10 - 2016-05-01 13:34:44 UTC
Valentin Ivanov wrote:
DeMichael Crimson wrote:
ergherhdfgh wrote:


Also have you tried clearing your cache?

Yeah, that usually solves minor bugs and it's always a good idea to do that right after a new game patch / release.

Esc menu, 'Reset Settings' tab, clear all cache files.



DMC


I will try that now. Thank you!



I cleared the catch and even did the suppressed messages button such as "pause skill que", still doesn't work. It has been almost 3 days and no response from CCP.
Rumbless
#11 - 2016-05-01 14:10:47 UTC
DeMichael Crimson wrote:
Ouch, definitely a major problem. Sorry to hear about that.

I suggest you submit a Support Ticket asap and let CCP figure out it out.

Hope it get's fixed quickly.



DMC

This. Your skill queue is your bread and butter in this game. If something is wrong with it, you need to let CCP know about it asap. I'm sure the time wasted will be refunded to you as well (in the form of unallocated skill points). Also, if it's like any other mmo, they don't respond during the weekends because nobody is at work :)
ergherhdfgh
Imperial Academy
Amarr Empire
#12 - 2016-05-01 14:20:13 UTC
You still have not answered if you have tried right-clicking on the skill in the "skills" tab of your character sheet.

Want to talk? Join Cara's channel in game: House Forelli
Valentin Ivanov
Perkone
Caldari State
#13 - 2016-05-01 22:39:32 UTC
Rumbless wrote:
DeMichael Crimson wrote:
Ouch, definitely a major problem. Sorry to hear about that.

I suggest you submit a Support Ticket asap and let CCP figure out it out.

Hope it get's fixed quickly.



DMC

This. Your skill queue is your bread and butter in this game. If something is wrong with it, you need to let CCP know about it asap. I'm sure the time wasted will be refunded to you as well (in the form of unallocated skill points). Also, if it's like any other mmo, they don't respond during the weekends because nobody is at work :)


I understand, however, I submitted a ticket it on midday on Thursday, hopefully I get a response either Monday or Tuesday.
Valentin Ivanov
Perkone
Caldari State
#14 - 2016-05-01 22:48:03 UTC
ergherhdfgh wrote:
You still have not answered if you have tried right-clicking on the skill in the "skills" tab of your character sheet.


Just tried still stuck / frozen...?
Tau Cabalander
Retirement Retreat
Working Stiffs
#15 - 2016-05-02 01:17:56 UTC
By any chance do you have another character on the same account that is already training?

I'd check for that.
Pandora Carrollon
Provi Rapid Response
#16 - 2016-05-02 19:35:18 UTC
Hey, whatever it takes to get it unfrozen, but if you are going to break out in a chorus of "Let it go" please warn us first... Shocked

I'd pull everything out and repop the queue but if that's still stuck then the ticket you are submitting is the best bet.

8 Golden Rules of EVE • EVE is entirely PvP
Valentin Ivanov
Perkone
Caldari State
#17 - 2016-05-02 20:21:31 UTC
Ticket it still there.