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Socket Closed - Launcher only

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Shade Millith
Tactical Farmers.
Pandemic Horde
#201 - 2016-03-10 07:13:44 UTC  |  Edited by: Shade Millith
Helios Anduath wrote:
Resource monitor is not the best way to keep an eye on network traffic for problems. If you really want to get technical, then Wireshark is your friend here as you can see what is being sent & received and whether there are retransmissions, errors, etc. It would need some setting up to only capture Eve traffic but it is doable.


I had a fiddle around with WireShark and managed to capture this socket close from an idle client.
http://i.imgur.com/lYoG8lF.jpg

When the client has been idle for a while, and the Recieved (B/sec) is zero, doing something on the client brings up this...
http://i.imgur.com/K24agc7.jpg
This one took 26 seconds before the client would start responding again.

http://i.imgur.com/09ynNzn.jpg
This one took 32 seconds between a button press and the client responding.

I managed to lose the Pingplotter image I had, but it had consistent ping and the usual slight PL from one of the servers on the route. I'll make a post in a bit with a Pingplotter/Wireshark socketclose when I get another.
durazell
Caldari Carebears
#202 - 2016-03-10 07:42:43 UTC
I keep on getting disconnected/socket closed during gameplay. I can play for hours without prb, BUT as soon Im idle for more than 5 minuttes Im disconnected again. This issue has occured ever since 29 feb or perhaps earlier. I've played eve for almost 9 yrs and this never happend to me before. Submitted a ticket...I wonder what the solution could be.
Shade Millith
Tactical Farmers.
Pandemic Horde
#203 - 2016-03-10 08:15:31 UTC  |  Edited by: Shade Millith
durazell wrote:
I keep on getting disconnected/socket closed during gameplay. I can play for hours without prb, BUT as soon Im idle for more than 5 minuttes Im disconnected again. This issue has occured ever since 29 feb or perhaps earlier. I've played eve for almost 9 yrs and this never happend to me before. Submitted a ticket...I wonder what the solution could be.

This is pretty much exactly my experience, so you're not alone. Idle clients are just DCing



Picked up another socketclose with Pingplotter running as well.

http://i.imgur.com/dC8S8as.jpg

There is a small Packetloss spike at the last hop around the same time as the socketclose, at 19:02 (7:02 in Pingplotter).
Montgomery Black
Brutor Tribe
Minmatar Republic
#204 - 2016-03-10 10:10:14 UTC  |  Edited by: Montgomery Black
durazell wrote:
I keep on getting disconnected/socket closed during gameplay. I can play for hours without prb, BUT as soon Im idle for more than 5 minuttes Im disconnected again. This issue has occured ever since 29 feb or perhaps earlier. I've played eve for almost 9 yrs and this never happend to me before. Submitted a ticket...I wonder what the solution could be.


Same here. As soon as I stop/idle my character (for example at the POS) I DC in 5-10 mins.

According to pingplotter I do not have any packet loss to client.eveonline.com at time of DC.

If im warping around I do not DC.

If I use a 2nd account, the 2nd character will DC in 5-10 mins if it is idle (not moving)

This all started happening around the time of the server upgrade. (also the same time as the undersea cable issue from Australia to europe)

WH Merc Services in AU TZ. Citadel defense / offense. More details see forum post - Link
Helios Anduath
The Scope
Gallente Federation
#205 - 2016-03-10 13:34:37 UTC  |  Edited by: Helios Anduath
Shade Millith wrote:
Picked up another socketclose with Pingplotter running as well.

http://i.imgur.com/dC8S8as.jpg

There is a small Packetloss spike at the last hop around the same time as the socketclose, at 19:02 (7:02 in Pingplotter).


Ok, that is interesting. That is the same final hop that a few other people have been reporting socket closeds on so is more indication that there may be an issue with the CCP < > Telia link, or just Telia being bad.

The wire shark captures are showing TCP retransmissions so there is definitely something going on with packets getting dropped somewhere.

Edit: could you try running Pingplotter with a faster test rate?
Montgomery Black
Brutor Tribe
Minmatar Republic
#206 - 2016-03-10 18:14:09 UTC  |  Edited by: Montgomery Black
Helios Anduath wrote:
Shade Millith wrote:
Picked up another socketclose with Pingplotter running as well.

http://i.imgur.com/dC8S8as.jpg

There is a small Packetloss spike at the last hop around the same time as the socketclose, at 19:02 (7:02 in Pingplotter).


Ok, that is interesting. That is the same final hop that a few other people have been reporting socket closeds on so is more indication that there may be an issue with the CCP < > Telia link, or just Telia being bad.

The wire shark captures are showing TCP retransmissions so there is definitely something going on with packets getting dropped somewhere.

Edit: could you try running Pingplotter with a faster test rate?


My connection uses almost exactly the same route.

WH Merc Services in AU TZ. Citadel defense / offense. More details see forum post - Link
Helios Anduath
The Scope
Gallente Federation
#207 - 2016-03-10 18:42:08 UTC
Montgomery Black wrote:
My connection uses almost exactly the same route.


Cool, that is beginning to show a pattern then. A fast pingplotter of a disconnect event would be good - if there is a blip of packet loss at the last hop when you get a socket closed it is a further indicator of an isuse there.
3ulldog
GOODBYE EVE THANKS FOR THE FISH
#208 - 2016-03-10 19:20:27 UTC
After putting in more Petitions and then Petitions saying this is a Bug and please submit to Bug dept, today after 11 days waiting i receive a reply from Bugs Dept:

Bug Hunter
Thank you for your bug report. Unfortunately it appears that this issue falls under the remit of our Customer Support department. Please resubmit your issue via the following link for immediate attention from a Customer Support representative: https://ccpcommunity.zendesk.com

o7

So now i am being told to go back to Petitions.

It would seem nobody in CCP wants to get involved in sorting this problem,
I have paste this forum thread in multiple petitions and bug reports so they must know this is going on.
Helios Anduath
The Scope
Gallente Federation
#209 - 2016-03-10 19:32:00 UTC
3ulldog wrote:
After putting in more Petitions and then Petitions saying this is a Bug and please submit to Bug dept, today after 11 days waiting i receive a reply from Bugs Dept:

Bug Hunter
Thank you for your bug report. Unfortunately it appears that this issue falls under the remit of our Customer Support department. Please resubmit your issue via the following link for immediate attention from a Customer Support representative: https://ccpcommunity.zendesk.com

o7

So now i am being told to go back to Petitions.

It would seem nobody in CCP wants to get involved in sorting this problem,
I have paste this forum thread in multiple petitions and bug reports so they must know this is going on.


Any chance you could post a screenshot of a pingplotter capture to client.eveonline.com during a disconnect event please? If you haven't read back up the thread, this can help diagnosing this issue.

Also, where in the world are you and who is your ISP?

What diagnostics have you run so far?

Does running through a VPN reduce the occurence of Socket Closeds?
Shade Millith
Tactical Farmers.
Pandemic Horde
#210 - 2016-03-11 04:27:15 UTC  |  Edited by: Shade Millith
Okay, did some testing with a VPN. Note, my main computer is a Win 7 OS.

With the VPN going on a different route than the telia.net servers (Through an Asian server), three idle clients remained responsive, received updates as they should, and had no socketcloses for an hour and a half. Turning off the VPN brought the unresponsiveness back, and the clients quickly started not received updates, and one socketclose within 10 minutes.

Turning the VPN back on (Hong Kong server this time) and the issues went away again.

However, at the same time I had a Win 10 laptop going with two other clients at the same time without a VPN going, and Pingplotter telling me it was going through the Telia.net servers. At no point after 3 hours of this testing did this computer get a socket close, and the clients remained completely responsive.

Win 7 PC without VPN = Problems
Win 7 PC with VPN = Fine
Win 10 Laptop without VPN = Fine

I might try reinstalling Win 10 on the PC to see if that makes a change.
Shade Millith
Tactical Farmers.
Pandemic Horde
#211 - 2016-03-11 07:09:28 UTC  |  Edited by: Shade Millith
Installed Win 10 on the PC, and tried without a VPN.

Nothing has changed. Opened 5 clients, waited 5 minutes, and typed something into a chat channel. Only 2 of them received the chat update. The two that did not receive it wouldn't respond when attempting to move the ship for 20+ seconds. 15 minutes and a socket close.

Laptop clients are still working perfectly.

I have no idea what's going on at this point.

Going to try bridging the WiFi through the laptop to the PC? Because why not at this point.




Caught a socket close with a 1 second interval Ping Plot. Wireshark is picking up three clients worth of data.

http://i.imgur.com/E3cvMmL.jpg
Shade Millith
Tactical Farmers.
Pandemic Horde
#212 - 2016-03-11 08:06:43 UTC  |  Edited by: Shade Millith
Bridging the WiFi connection from my router through the Laptop to the PC, rather than using a direct ethernet cable to the router. According to Pingplotter, it is going through the same route.

30 minutes, no socketcloses, clients respond immediately, and they're updating like they should.

vOv
Helios Anduath
The Scope
Gallente Federation
#213 - 2016-03-11 10:22:51 UTC  |  Edited by: Helios Anduath
Shade Millith wrote:
Okay, did some testing with a VPN. Note, my main computer is a Win 7 OS.

With the VPN going on a different route than the telia.net servers (Through an Asian server), three idle clients remained responsive, received updates as they should, and had no socketcloses for an hour and a half. Turning off the VPN brought the unresponsiveness back, and the clients quickly started not received updates, and one socketclose within 10 minutes.

Turning the VPN back on (Hong Kong server this time) and the issues went away again.

However, at the same time I had a Win 10 laptop going with two other clients at the same time without a VPN going, and Pingplotter telling me it was going through the Telia.net servers. At no point after 3 hours of this testing did this computer get a socket close, and the clients remained completely responsive.

Win 7 PC without VPN = Problems
Win 7 PC with VPN = Fine
Win 10 Laptop without VPN = Fine

I might try reinstalling Win 10 on the PC to see if that makes a change.


So, off the bat, that would be telling me that there is something odd with the network card in the PC that does not like Eve traffic however the next bit is a little odd.

Shade Millith wrote:
Bridging the WiFi connection from my router through the Laptop to the PC, rather than using a direct ethernet cable to the router. According to Pingplotter, it is going through the same route.

30 minutes, no socketcloses, clients respond immediately, and they're updating like they should.

vOv


Interesting. That would go the same route as you are going through the same path and bridging hops don't appear on a tracert.

Just to clarify, PC < ethernet > Laptop < WiFi > Router is the setup that works?

What make/model is the network card in the PC and what model is the router? Could anyone else having idle-clients disconnecting please post the same info and whether the tests that Shade has run work?

If it didn't work when bridging though the laptop, I would have been looking at an issue with the driver not liking Eve traffic (VPN encapsulation could be enough to make the driver happy as the Eve traffic itself would be shoved through the VPN interface driver) or the card going dodgy. It is still worth checking whether the network card drivers have updated recently or whether there are any driver updates available.

With the laptop bridging working, there are a few more possibilities:

  • I am pondering if there is an incompatability between the network card in your PC and your router - has there been a software update on your router recently?
  • The network cable you are using could be problematic - can you test with another cable?
  • The port on your router could be problematic - can you check on a different ethernet port?
  • What speed is the port on your router? if it is gigabit, can you set the PC to 100 full duplex and test? If it is 100 meg, can you set it to 10 full duplex and test?
  • Do you have (or can you borrow) a switch to see if plugging that in between your PC and router helps?
Shade Millith
Tactical Farmers.
Pandemic Horde
#214 - 2016-03-11 12:34:42 UTC  |  Edited by: Shade Millith
* Just to clarify, PC < ethernet > Laptop < WiFi > Router is the setup that works?

Correct.

* I am pondering if there is an incompatability between the network card in your PC and your router - has there been a software update on your router recently?

Checked the drivers on the ethernet card. Last updated early last year, no newer driver available.
Checked for software updates on router, can't find anything that would suggest it. Updated firmware to see if it would help. No change.

* The network cable you are using could be problematic - can you test with another cable?

Different cable is causing same issue with laptop. Detailed below

* What make/model is the network card in the PC and what model is the router?

The router model is Model No. TD-W8960N connecting to a Intel(R) 82579V Gigabit Network Connection.

I should mention that I've had both this PC and this router for years, and nothing like this has happened before now.

* What speed is the port on your router? if it is gigabit, can you set the PC to 100 full duplex and test? If it is 100 meg, can you set it to 10 full duplex and test?

Going to guess it's a Gigabit as that's in the name. Set it to 100 Mbps Full Duplex. No change.

* Do you have (or can you borrow) a switch to see if plugging that in between your PC and router helps?

I don't have one, and I don't know of anyone that would. Sorry.




Just tried a new test. Laptop connected via Ethernet cable to router, and the same issues started cropping up. Unresponsiveness, not updating, etc. This is a different cable than the one I'm using on the PC, and a different port on the router.

So now...

PC connected via Ethernet cable to router = Problems
Laptop connected via Ethernet cable to router = Problems
Laptop connected to WiFi = Fine
PC connected via Ethernet cable to Laptop, connected to WiFi = Fine
PC connected through VPN = Fine


I'm still half convinced because of the timing, that it has something to do with that Tranquility upgrade.
Helios Anduath
The Scope
Gallente Federation
#215 - 2016-03-11 16:59:16 UTC
Shade Millith wrote:
* What make/model is the network card in the PC and what model is the router?

The router model is Model No. TD-W8960N connecting to a Intel(R) 82579V Gigabit Network Connection.

I should mention that I've had both this PC and this router for years, and nothing like this has happened before now.


It might be worth trying a different router if you can. Tech can just wear out and start having issues. Most home routers are actually computers running Linux with a single wired network interface connected to a switch, a wireless network adapter and an ADSL modem (for those that are a modem/router) and bits can start to go wrong after a few years.


Shade Millith wrote:
* What speed is the port on your router? if it is gigabit, can you set the PC to 100 full duplex and test? If it is 100 meg, can you set it to 10 full duplex and test?

Going to guess it's a Gigabit as that's in the name. Set it to 100 Mbps Full Duplex. No change.


The network adapter is gigabit, but your router is 10/100. Try setting it to 10 just for a short test.

Shade Millith wrote:
* Do you have (or can you borrow) a switch to see if plugging that in between your PC and router helps?

I don't have one, and I don't know of anyone that would. Sorry.


That is a shame - a switch would be a good test.


Shade Millith wrote:
* Just tried a new test. Laptop connected via Ethernet cable to router, and the same issues started cropping up. Unresponsiveness, not updating, etc. This is a different cable than the one I'm using on the PC, and a different port on the router.

So now...

PC connected via Ethernet cable to router = Problems
Laptop connected via Ethernet cable to router = Problems
Laptop connected to WiFi = Fine
PC connected via Ethernet cable to Laptop, connected to WiFi = Fine
PC connected through VPN = Fine


I'm still half convinced because of the timing, that it has something to do with that Tranquility upgrade.


Just out of curiosity, what make and model is the network adapter on the laptop?

While it may have coincided with the TQ move/upgrade, nothing they can do on their end would affect how your router handles traffic on its wired interface. The more testing that you are doing, the more it is pointing to an "issue" with the wired interface on the router. The quickest way to rule it out would be to test with another router - even if it is just something you buy to test with and return it would help narrow down the issue.
Enabran' Tain
Viziam
Amarr Empire
#216 - 2016-03-11 18:31:52 UTC
>>open 7 sockets.
>>two most important sockets close, 6 times in a row.
>>"CCP: Totally at random, not being done intentionally, its your ISP provider and socket number."
>>other 5 sockets stay open..." uhhhhhhh."
>> (Crickets) "No explanation, but believe us."
>> "You need to explain this issue."
>> No. And we wont address this issue, speak again and it will happen more."
>>"You're targeting multiboxers because you cant squeeze them out!"
>>"CCP: ........................................."

FIX THIS PROBLEM BEFORE YOU UPGRADE THE GAME.

If someone multiboxes, you are sabotaging and jeopardizing their ships because you don't care about this problem or are doing it on purpose because of "muh money, muh jwob security"

You are becoming the problem by making new ones before you fix the old ones.
Helios Anduath
The Scope
Gallente Federation
#217 - 2016-03-11 19:02:27 UTC
Enabran' Tain wrote:
>>open 7 sockets.
>>two most important sockets close, 6 times in a row.
>>"CCP: Totally at random, not being done intentionally, its your ISP provider and socket number."
>>other 5 sockets stay open..." uhhhhhhh."
>> (Crickets) "No explanation, but believe us."
>> "You need to explain this issue."
>> No. And we wont address this issue, speak again and it will happen more."
>>"You're targeting multiboxers because you cant squeeze them out!"
>>"CCP: ........................................."

FIX THIS PROBLEM BEFORE YOU UPGRADE THE GAME.

If someone multiboxes, you are sabotaging and jeopardizing their ships because you don't care about this problem or are doing it on purpose because of "muh money, muh jwob security"

You are becoming the problem by making new ones before you fix the old ones.


What diagnostics, if any, have you done? As you can see from the posts from Shade, there seems to be an odd issue with his network adapter/router that causes some clients to close - that is not a CCP problem. If you read some of the other posts, there is packet loss along the route - again, not CCP's problem so why do you want them to fix something that is not their responsibility?

Comprehending this though would require you to actually read the thread and carry out some diagnostics rather than impotently spouting unverified assumptions and ludicrous conclusions.
Shade Millith
Tactical Farmers.
Pandemic Horde
#218 - 2016-03-12 08:02:07 UTC  |  Edited by: Shade Millith
Quote:
Try setting it to 10 just for a short test.


Set the card to 10Mbps, no change. Tried the Half Duplex settings, no change.

Quote:
Just out of curiosity, what make and model is the network adapter on the laptop?


Realtek PCIe FE Family Controller. The WiFi is 'RaLink RT5390R 802.11 bgn WiFi Adapter'


I'll see if I can get my hands on a different router at some point. But the likelihood of that happening at any time soon isn't exactly high.
Tipa Riot
Federal Navy Academy
Gallente Federation
#219 - 2016-03-12 09:18:36 UTC  |  Edited by: Tipa Riot
Coming back to the issues introduced with the recent updates ... I suspect the EvE client to be having a stake in that. What I expierience is: lags when things get hectic on the grid or some activity is triggered (gate jump, undocking, initiate fight, dropping probes, ...), sometimes stabilizing after 5-30s, but more often leading to a socket close, and one time even my EvEexe crashed (never had that before). When idling in station I have no problems, no disconnects. To be clear I have not changed anything on my side, it all was smooth for almost 3 years and the problems started roughly around the time of CCPs database upgrade. I'm connecting from Germany and have a stable ping of 42ms to the client server without packet loss, also during lag situations.

EDIT: it my be just lucky coincident, but I have the impression, that just issuing a ping while the client gets laggy helped preventing some of the socket closures.

I'm my own NPC alt.
Helios Anduath
The Scope
Gallente Federation
#220 - 2016-03-12 09:27:28 UTC
Shade Millith wrote:

Set the card to 10Mbps, no change. Tried the Half Duplex settings, no change.

...

Realtek PCIe FE Family Controller. The WiFi is 'RaLink RT5390R 802.11 bgn WiFi Adapter'

I'll see if I can get my hands on a different router at some point. But the likelihood of that happening at any time soon isn't exactly high.


The duplex change was a long shot but worth a try. Ultimately I am not surprised it did not make a difference.

OK, the laptop being a Realtek rules it out being an oddity with Intel cards.

A different router is probably the quickest way to test, even if it is just a cheap one.

Actually, another quick test, can you try disabling Windows Firewall and any security software you have running for a quick test? What other common apps have you got running on the laptop and desktop?